What an amazing place! Perfect spot to walk everywhere in Saugatuck. The room was excellent and the…read moresurprise morning breakfast muffins were delicious! Jonathan and Gary treat you like family! I would highly recommend.

I don't want to share why I recommend Hidden Gardens because I don't want anyone else beating me in…read moregetting a reservation. I have stayed here with my husband for many, many years during the winter. The owners decided to close in January to make improvements and now we are forced to stay elsewhere during our annual visit this year. We are grieving... sad and mourning over the interruption to our only time out without children. We are glad to still get away...but would like to request that the improvements not be done during the months of December or January in the future! If you are reading this- book in the summer-lol. The winter belongs to us!

We stayed at The Dunes for a pageant recently and had such a fun time! It was so convenient to stay…read morethere after the event. The room was fine and did the job. It was quiet and we couldn't hear anyone in neighboring rooms. The bed was comfy and the room was clean. We had a standard king room on the second floor. Check-in was easy and our front door overlooked the pool. I don't think the pool was open when we were there because it was still chilly outside. It was a great experience, but frankly it was just a bummer that it felt like the entire space was geared towards gay men rather than queer PEOPLE as a whole. As a queer woman, I just wish it had felt like I was represented too, but it's okay cause not every space is for me! I also don't know if it's the norm, but the bar was pretty empty for a Saturday night which just didn't give the vibe for dancing I was hoping for. All the staff were so kind and helpful. Would totally stay here again if needed/staying in the area and would recommend to someone who is curious! I don't think I'd seek it out independently just because I live in Grand Rapids and it's only about 45 minutes away and again, feels like the vibe is more focused on men.

Great fun place on weekends .. they do charge to use the pool.. and the shows, except sunday…read more. T dance is great on Sunday. And a wooded area you can explore, the bartender at the front inside bar is full of attitude.. pour very very weak drinks. Monday at 9. Is trivia night.. rooms are very outdated for the price. Super expensive on weekends

My family stayed here June 25-28 for a family reunion, so we had about 10 of the suites booked…read more First, the area is very nice, love Saugatuck! My husband and I stayed in a 1 bedroom suite. It was fine, but I would suggest a couple of things: the bathtub had nothing on its floor and no texture so it was very slippery! Also, the furnishings are very dated and need to be replaced. The one bedroom had a king bed and a full bed in it so there was very little floor space. A sofabed would work much better. My daughter and her family stayed in the suite next door and the exterior door frame had alot of peeling paint (not great for little kids!) The pool was great and it had a hot tub which was nice to have in the cool evenings. The entrance to the place needs a light. At night you can't see it! All in all, I would give it a 3.5-4.

We were pleasantly surprised with the Secret of Saugatuck Suites. We stayed in a 2 bedroom suite…read moreand the rooms are better in person than in the online photos. It was clean, quiet, and a little off the Saugatuck beaten path, but only a 5 min. drive to downtown. We would definitely stay here again.

I came to Saugatauck on a last minute business trip but I wanted a unique and quiet place to stay,…read moreand I found it at the Retro Motel. Take a step back in time and visit this amazing motel. Rob was amazing. He reached out to me to confirm my arrival time and checked in on me from time to time via text. The motel is quaint and peaceful. Located only a few minutes from downtown Douglas and Sagatauck, a perfect and relaxing, clean, pleasant place to stay. A few things to keep in mind, it is on eastern time zone, that's important if you're driving from the central time zone! Rob was gracious when I was running late to check in. A great place to relax and unwind after a busy day of play, shopping, or in my case working. Lounge by the amazing pool or gather with friends and family at the fire pit, or take a nap in the hammocks! If you're a golfer, it's only a few minutes from The Ravines, an Arnold Palmer designed golf course. I am looking forward to visiting again!

We had a very disappointing stay here. The rooms are so small and smell like smoke. The sheets feel…read morelike they needed to be replaced a long time ago. The worst part was the management- outwardly rude, arrogant, and abrasive towards guests. Very strange behavior from them, would not recommend. Hopefully new management will take over, bc with some good upkeep, and proper maintenance of the rooms, as well as just professional behavior from management they would do quite well. Would definitely not recommend- especially if you are traveling with children.

Had an AMAZING stay at the Bella Vita (suite 7) this week. This place was a total surprise to my…read morewife and I who were looking for somewhere different to stay in Saugatuck. I was a little apprehensive at first after hearing that it is both a salon and hotel, and reading some of the negative reviews about the condition of the rooms. I can only speak to our stay and our room which were both very nice. The room is contemporary, huge, and with well appointed furniture and fixtures. The place looks to have been updated sometime in the recent past, and was impeccably cleaned. I cannot think of a more central location to stay either. Walk out the suite's door and you are a minute away from shopping and dining options. The only downside, and it may be a big deal for late risers, is that suite 7 has a skylight located directly over the bed and does not have a means for closing it. I threw a T-shirt over my eyes and was fine, and my wife was up before it could even bother her. If this is a big issue than you may want to shop their other suites, which also look nice from the online pictures. We will stay at this hotel again in our next visit to Saugatuck.

I came in tonight for a haircut and was so impressed. Lindsay was genuine, kind and talented. COVID…read moreprecautions were followed. My hair looks healthy again and my brows look great. I rarely see the same hair stylist twice, and I would 100% come back here. Thank you for the great haircut and customer service. I'm so happy.

Beautiful location, quiet and clean and walkable to everything. The service was excellent and the…read morebreakfast was delicious. Highly recommended!

My wife and I left a day early in October 2024 because the mattress was terrible -- bed squeaked,…read moreand we bounced each other awake all night. Breakfast was tasty. The pool and hot tub are great. The sunset is spectacular.

This place was worth it! We came on a whim with less than a day of planning over a holiday weekend…read more It was a little pricey, yet still way cheaper than other places nearby. The two guys who seem to run this place appear to really care about their operation and customers. All of our interactions with the front desk people were great. The two guys up front were super nice and always pleasant to deal with. They even hooked it up with a free toothbrush because I forgot mine. Couldn't ask for better customer service here. The place looked like it has been renovated and really upgraded. You may not think it from looking at this place on a map, but this place has some nice amenities: several BBQs available for use, pool open late (with a great ambiance), and free continental breakfast. Also, the rooms are cozy and very well kept. They even doubled down on some stylish furniture and interior design. Bravo fellas. Finally, last but not least, the shower. The shower was a perfectly executed work of craftsmanship. It was honestly the first stone/tile shower design I had used that felt like whoever built it knew what they were doing. The pressure and level of water flow was almost therapeutic. I didn't want to exit the shower. Overall these folks are running a tight ship. Keep up the good work! We hope to come back soon!

The older man working here is extremely rude. We were quietly hanging at the pool, when the old man…read morecame up yelling at us saying we were not allowed to be in the pool area even though we had several rooms rented and were clearly paying to stay here. He yelled at us told us we need to leave and never come back. We were clearly confused just quietly lounging by the pool when he came up and publicly screamed at us. It was awful service and he said he would refuse our service in the future. Absolutely ridiculous. Rachel clearly said we could be there, and he made our grandma Sue who rented the rooms so upset she left the pool. Extremely ridiculous and horrible customer service. Will never come back and will be sure to let all my friends and family know to never book here. There is no rule saying we cannot be at the pool. Especially if we are PAYING FOR ROOMS!!!! Horrible man. They also tried to say it's publicly listed no guests allowed at the pool which it's clearly not. I have included every sign posted at the pool. Incredibly unprofessional and rude. We actually have multiple rooms booked despite the owner trying to lie in their responses on here :) The backtracking is insane and unprofessional. Just own up to the fact that you guys were extremely rude and if you don't want guests in the pool area, it should be publicly noted. WHICH ITS NOT!!!! Pics included of every sign at pool!! :)

We booked a last minute weekend getaway to Saugatuck for our Anniversary.. literally the Monday…read morebefore we were going to leave on Friday. There wasn't many options close to downtown that were available or reasonable. I found Beachway for $150 a night compared to $300+ for a room just across the water. After reading lots of reviews, I booked and crossed my fingers. We arrived and were greeted by Cathy at the front desk. So sweet and informative! Walked me through everything we needed to know - front desk hours (she was staying the night so would be available for emergencies and ring the bell if needed! So sweet), breakfast area with coffee, donuts, and fresh fruit, and all the amenities they had - games, movies, snacks, etc. They walked me to the room to make sure I knew where it was and to show me around. I had left a note in our reservation about it being our Anniversary and the staff left us a bottle of Prosecco and some nuts - SO sweet and totally unexpected. The room was small - as was described - but very clean and well maintained. The bed, two nightstands, small dresser, TV, and shelf with hangers was in one area of the room and the other half had two chairs, small table, & the sink area outside of the actual bathroom. The sink had a hand towel, makeup towel (black so not to stain easily from makeup - great idea), blow dryer, 2 bars of soap, shampoo, conditioner, and 2 makeup wipes. (no lotion). The bathroom has a door and was recently remodeled - toilet and small shower with a curtain. The renovation was VERY well done, but the shower is pretty small (but tall). We did not use the pool but it appeared to be heated - we hardly saw anyone using it but it appear clean and well maintained. There are lots of decks with ample seating to hang out and watch the activities across the channel. The location is great! short 8-10 min drive to downtown Saugatuck or Douglas. Chain Ferry is a block away and super convenient - and charming! Oval beach is a short 5 minute drive away (walking distance but very hilly and no sidewalks - it's mostly through the woods) My ONLY complaint about the Beachway is the fact that there is no individual temperature controls in the rooms - it is an older establishment that looks retrofitted into individual rooms so everyone must be on the same run. It got a little stuffy in our room, so we opened the windows at night. It was cool outside but the cool air didn't' seem to come in at all. There also is no fan in the room to move the air. So, I would recommend bringing fans if you can. We were on the floor above the lobby so maybe other areas don't have this issue. I did see comments in other reviews about paper thin walls and hearing everything - while I would agree, we didn't find it to be an issue as there didn't seem to be many guests. Out door didn't close flush so at night you could see light coming through from the hallway - even with that we didn't hear people out and about. Overall, this is a charming place that we definitely said we'd bring our kids back to! For a couple traveling for their anniversary looking for a place to just lay their heads, it worked out extremely well!

The room was the worst we ever stayed in and it cost $288. The pictures did not accurately show how…read moresmall the room was or that the bathroom sink is in the bedroom, an arms length from the bed . You cannot control the room temperature , and there were no additional pillows or blankets available. The furniture was old, outdated and uncomfortable . Find another place to stay .