I bought a lift chair from them. Customer service is outstanding! My team member is Derek. Go…read moresee him for chairs, scooters, everything.

Tony is the owner of Mobility Plus Crestwood. He is a man of such great character and is so…read moreknowledgeable about his products. We trust him completely with our scooter. We always have him check out my Go-Go Scooter before we leave town so that we can be rest assured that it's in tip top shape. His store has a variety of Scooters, Wheel Chairs, Walkers, Ramps, and Lifts. You can buy or rent quality products from him and he can repair and install equipment. His store is very convenient to get to. It's located at I-71, exit 14 in Crestwood.

I walked In the door looking for a screw, I'd been trying to call the company who sold me my chair…read moreoriginally with no call back. Chris came out looked at my wheel chair, got the screw I needed put it on my chair and sent me on my way. He wouldn't accept any money and took awesome care of me, I will return here in the future! Thank you for the excellent service!!

Although today was my first visit and I have a lot to think about before a purchase, I cannot…read morerecommend Chris (owner) at Mobility City enough. He knows his products, listens to your concerns and makes thoughtful suggestions according to your needs. No hard selling, service and an emphasis on the user's needs are just two of the reasons I will most likely purchase here when ready. He even let me take it outside and load it into and out of my car to make sure I could handle the model I was interested in. One of the most important issues for me is the weight of the scooter. Lifting a heavy model in and out of my car is not something I want to deal with. He has one that is only 27 pounds - most are 40 - 60 pounds.

I have written harsh reviews for Gould's Discount Medical in the past. I decided it was about time…read moreto update my review and raise my rating of this business. I still can't give it five stars because there are a few things that this business really needs to improve upon. This Spring /Summer I was trying to get all the medical equipment that I would need after my total knee replacement. I had recommendations from my Physical Therapist and also from the Orthopedic surgeon's office. After doing some research I knew that I needed a bariatric foldable walker, and a bariatric bedside commode. Originally I thought I would order them online. My husband and I decided to go to Gould:s not to purchase from them but to see in person the items we were thinking of ordering. Upon arrival at the store there was a single file line formed to be waited on. Not knowing if the line was for oxygen patients we asked at the register if we could look at the different walkers and commodes. The clerk nicely advised us to get in line. OK, but we were still planning on just looking and not purchasing at this time. By the luck of the draw when it was finally our turn we got a really nice gentleman. We first inquired about bariatric foldable walker. We didn't indicate we were not planning on buying it at that time. Our reasoning for this was I had assumed they would be higher priced than the internet. The gentleman went away to a back room for a few minutes and came back with the walker adjusted perfectly for my height. It fit me perfectly so we sat down to find out how much it was going to cost. The first step the employee took was to check if my insurance would allow an outright purchase or would it need to be a rental. After pulling up my information that was stored in their computer and updating my insurance info it turned out I was allowed to purchase it. So it turns out that the walker that was priced $154. would only be $99. which was the negotiated insurance price. Then the gentleman calculated my co-pay and it turned out my out of pocket price was $4. total. What! Of course we would buy it from them. The only catch was they needed a prescription from the doctor to qualify. We left and I contacted the doctor for the prescription which was faxed to Gould's. Then the bad news came. An employee from Gould's called and said my insurance would not cover the purchase because I'm not 300 lbs. It's true I'm nowhere close to that weight but my body shape doesn't fit the small walkers. If we bought it from them I couldn't even get the negotiated price. Unfortunately enough days had passed and time was of importance so my husband said we should just go ahead and buy it. When we went back and went to the check out register the price wouldn't pull up so the clerk called a supervisor over. The supervisor just pulled a price out of thin air so it was close to the insurance negotiated price of $99. I am frustrated but I also can't fault them that my insurance only caters to people over 300 lbs. I wish the person that initially handled our inquiry knew that was going to be a problem. Note: I never got them involved in the bedside commode because I found the perfect one online.

I had surgery & was billed by them as Self-Pay. They are the Only bill that was incorrect as I have…read moreinsurance. Contacted them repeatedly for months. I kept telling them to submit to my insurance & was assured it would be but of course never was. Spoke to my insurance to see id submitted & never was. Of course 7 months now & just received another bill. Terrible customer service!!!! Billing department Never follows through!!!

These folks were so very thoughtful. Took my Mom's walker to them to be fixed ( as suggested by…read moreGrogan's). Performance Medical Supply isn't set up to manage this kind of repair but they went a step farther.... they found a bicycle shop in town that have the brake parts to do the repair. I have never had any company go to that much trouble for me. Thank you Kristi Carter and crew - you are awesome !

BT Rose helped us several times during the last 2 years striving to repair a stairlift that was…read moreinstalled about 3 yrs earlier. It was still under warranty but we paid for labor. The other group got out of the stairlift business. My family found BT and he helped us a lot! The chair broke again. For almost 6 months Mom and I would slowly and shakily take the stairs. Mom and I had falls in various places and sometimes on the steps. We decided to get a whole new and better product. Several people came to give in-home estimates and they ranged from $7,000 to $14,000. BT came to discuss pricing and we contracted immediately for much less than any other estimate. It was in a range that we had investigated with the last lift. A few days later, Jeremy Colyer installed our new Elan stairlift. He was in and out in about 3 hours and helped us learn and use the new system before he left our home. Both gentlemen were professional, knew their business, and courteous.

Jeremy Colyer serviced our stairlift on Dec. 22, 2025. Jeremy is a great asset to this company. He…read morehas gone over and beyond to make sure we are satisfied. He is always courteous. This company is lucky to have him.We would be happy to refer him to anyone looking for a stairlift.

Locally owned, very professional and welcoming atmosphere…read more They went out of the way to make sure I received the necessary medical supplies even on a holiday! They're my first choice when I need medical supplies. I forgot to say that their prices are very reasonable.

Very helpful staff and extremely well stocked with all types of medical supplies.read more

I highly recommend Mobility Plus in Lexington! Sean went above and beyond in helping me order the…read moreparts, and then putting my scooter back together. They're AWESOM!! Cindy G

I highly recommend this business operated by very caring and attentive husband and wife owners…read more They helped my elderly father with a state of the art mobility chair that had literally changed his life. He also bought a beautiful lift chair that is electric and makes it easy for him to recline and raise to standing. They delivered the equipment and were very thorough, professional, courteous and will be available if we ever need help.