After a few months the door started functioning wrong and another company that installed the garage…read moredoor motor said Issa & Co Garages put in the wrong size springs and they are cheap ones not the high quality I was promised as well. Issa & Co Garages are now out of business and I am out $900. If they come around note they are not honest at all. The phone number now goes some where else and I can't find a trace of them online with any new information. (949) 213-5418 was the number on their card

Fast response, good service, and friendly. I was impressed…read morehow quickly they got to my house as no one else said they could get there same day. The install was completed in one day. I would definitely recommend them to my family and friends.

I was moving out of my office and needed to get my HVAC and garage door serviced prior to move out…read more The experience with the HVAC company was a joke, as they didn't do what they were hired to do (Actually check out the system, confirm freon levels, etc.) but instead quoted me on a bunch of items that were not needed. Conversely to that experience, Mako Overhead door came out the same day, completed the repairs that I already knew were needed to be done and charged an honest price for the work performed. No overcharging, they didn't try to up sell me on things that I needed, just honest work for a fair price. I am happy that I didn't call the big door company companies, but instead stuck with a small guy that performed as you'd expect them to.

I'm not sure what has happened to this places customer service. But it appears business is so good…read morethey don't need or wish to work with a returning customer. I'm a small business owner and was attempting to use them for the 3rd time and here's the breakdown: 1st experience was about 8 years ago. They were great! Professional fast and the scissor gates were exactly what I needed. I saved the contact info for the future. 2nd experience was 3 years about when I moved and opened a retail location. Communication was slow. They kept putting off my estimate. Ignoring as well as not returning my calls. Finally after getting upset at the whole thing taking over 3 months I wanted to cancel. It was explained to me that he was having family problems and this would be taken care of that week. Everything did get taken care of finally and after almost 4 months job was completed. No discount or real attempt to make up for how a returning customer was treated but we all have family problems so I let it go. 3rd and final experience is in regards to my new store. It is the same person as my previous experience. He came out, measured what I needed and said we would have our measurement in a couple days. That was almost 2 months ago. I've called repeatedly and he just keeps giving us the run around. Never returns a our calls and I'm just fed up. I have a feeling the guy I'm working with is the owner and doesn't really care about our business or this review. But I have to let other businesses know our experience so they can make an educated decision of their own.

Kasper was awesome! He showed up on time, was quick with his…read morework and offered solutions. I am so glad I called Empire Lock and Key!

Kasper at Empire Lock & Key is a true professional. Unfortunately, I locked myself out of my house…read moreon a Sunday afternoon, I reached out to several locksmiths and Kasper was at my home within 15 minutes from talking with him. He was able to get me back in my home within 30 minutes from arriving and his work was very professional and it was a pleasure dealing with him. Highly recommend him for any lock services you may need.

Shannon is incredibly rude. She has absolutely zero professionalism. I never got my door. She…read morerefunded my money without asking because it was difficult to get it scheduled. Only M-F at 8 am. She said they needed 24 hours notice. Then told me the entire crew is leaving for 2 weeks. After she abruptly refunded my money, blaming everything on me. Too bad there isn't zero stars because it that is what I got from them. Nothing but Shannon being rude. - After Shannon's Reply Shannon, I have the whole conversation. You only offered me one day. As I explained, I had replied "Tuesday is good". But it must not have gone through. I even had someone at the house and everything ready to go. Obviously that reply didn't make it through, so I asked when we could do it. Instead of explaining your schedule was fully booked your only reply was "I have refunded your money". Then you tell me "communication is key". You should take your own advice Shannon.

After contacting a couple of companies, as suggested off Yelp, I went with this company to change…read moreout my 14 house windows (probably original windows from 1958!) to Millard Tuscany windows. Shannon was my initial point of contact and was extremely quick with the quote and all following correspondence. This business beat all other quotes from other companies by at least $1,000. They don't offer discounts/deals from what I was told but that was fine since they were the most affordable. Install price was $125 per window and then obviously depending on the size and style of window is what determines the cost of the actual window. I paid up front for the windows and then payed the install portion on the day they installed. Shannon contacted me by email and we arranged the date/time of install about two weeks in advance to the date. On the actual day of install Eric contacted me about 10-15 minutes before showtime to state they would be a little late. I was a bit disappointed when they showed up nearly an hour later. The crew that was at the house was genuinely nice. They tried to be mindful of dirt on their shoes and place down rugs. When they left though there was still dirt found on my carpet and sawdust/wood slivers by the windows, and when I did my own follow up cleaning there were 4 nails located (1 which my 2yo daughter found). Again they are not a cleaning company so not really mad about the bits of dust and dirt but I did not like finding the nails as I have 2 kids under 2 in the house and I'd have hated for them to step or swallow one. So the windows bought are "retro fit". It's new windows stuck inside the shell of ugly old window framing. I have never bought windows before so I thought they rip that out automatically and frame the windows with new stuff and had not even thought/known to ask Eric when he came out to measure. Luckily the head contractor onsite (Frank maybe?) brought to our attention that we could take the old wood frame from the 1950s off and for $50 a window put a new "7/11" board frame on. Since the framing had not been part of the initial job the crew was only able to do the bedroom and bathroom windows and I had to have a follow on appointment for the living room. I will say Eric was very kind to do that living room at cost and also took a look at a window screen that was a little wonky. At the end of the day I have beautiful windows. All I can say for future window purchasers is try to to do a lot of homework before hand to ask questions and get things clarified! This was a great company to have hired and I would recommend to others.

The garage door doesn't open and both cars were parked inside. I was devastated when I tried to…read morecall the garage door person that I used for garage door problems and both of his numbers were disconnected. I called my friend and he referred Migual to me. In less than 30 minutes, like an angel from heaven, Migual Jr. showed up at my doorstep to the rescue. He is very professional and pay attention to details. He is a well experienced pro and did more than I expected. I highly recommend his services and will refer him to all my friends. Migual, you saved my day. Thank you, thank you.

This is the 2nd time using the services from Miguel (son). I can't recommend them enough for all…read moreof your garage door needs. Miguel is efficient, honest, trustworthy & does excellent work. Great communication & very punctual. Awesome customer service & workmanship. On the first service call, he replaced my garage door opener & added reinforcement due to heavy wood door. 2nd service call, he replaced the broken springs & added reinforcements. Miguel is very experienced & proactive to ensure that all work is done to the best quality. Thank you Miguel!!

Stole my $400 deposit and never installed the gate. Awful communication and clearly a class A…read moredirtbag

We hired Ricardo while considering to buy our neighbor's iron fencing. We had a company come out…read moreand decided it was too expensive to do. Then we heard about Ricardo, from many of our neighbors. Had him come out, and without any haggle quoted us less than half as much. He removed the (very heavy) fencing and gate, transported it to our house, and did a beautiful job installing it for us. He also helped us hire a fairly priced contractor to install some columns to compliment the fence. Ricardo also just completed installation of a gate motor for us. We're very happy with his work and with his prices.

Miguel and his son run a first-class business. After being scammed by a previous contractor who…read moretook my money and split, Miguel came out, measured and provided an estimate within a few days. During the entire project Miguel stayed in contact with updates and questions to ensure I was completely satisfied. Juanita, who runs the office is on top of things and makes sure all deadlines are met. She was great and super helpful. Their new CNC machine makes some of the strongest, attractive, custom gates I have ever seen with an average of 10 days turn around. That is unheard of! I highly recommend By Design Ornamentals. You won't be disappointed with their service, build quality and installation. Upon completion, they even swept and cleaned the area of all metal shavings and debris. I am also having 2 security doors made. Will upload pics when done. 909-554-0177. Miguel Alcaraz & Miguel Alcaraz Jr. Riverside CA. Tell them Jason sent you

Update: Its been over a year since they installed these…read moredoors and i have to lower the stars. There were many issues that came up after what i thought was a great install. The doors are beautiful and well done i have to give them credit for the custom job. However the follow up was not great. I kept getting the run around and they promised to fix it many times and never came out and after 1 week of calls and text they stopped responding and just ignored me. First of all, the doors were super heavy, and they never installed them with a footing into the concrete. They bolted them to the stucco wall, without factoring, how heavy these doors were. After a couple of weeks due to the weight, these doors began to sag as when they bolted them to the wall they didn't even ensure that they were drilling into wood to hold the weight. And when they were installing one of the doors, they drilled so deep it went into my sons bedroom and made a hole in the drywall which I complained about and they said they would fix, but never came out to do it. I had to pay another $1000 to get somebody else here to correct their install; create a footing, replace the hinges for commercial ones, since the ones they installed, were very flimsy, considering the weight and adjust the doors to account for the weight. Like I said, the doors are beautiful but their install and follow up is bad. They are really nice people, but I would not have them install any project because if something goes bad, they will give you the round around.

Ben installed a new insulated garage door and motor for our home. This is probably the best…read moredoor/motor combo we've ever had. The wall-mounted LiftMaster opener is quiet and reliable and the new door keeps the garage temperature moderate at all times. We had some small issues a few months after installation and Ben came by to fix everything no questions asked. Definitely recommended!

Ben and the wide range of services are rare. He's replaced a broken spring. Later replaced my…read moregarage door opener and then the garage doors when I wanted to update our look. He's come out on a Sunday at no extra charge and checked my door for free when I thought I had a problem. He's always fast to respond and very fair in his pricing for service