Graeter's is always awesome. I love their ice cream. The service is always with a smile! Our favorites...Black Raspberry Chip, Bourbon Ball, and Lemon Meringue Pie! read more

First. The store is clean and well lit. And there's lots of flavors to choose from. So, why only 3 stars? The worst mint chip ice cream I've ever had. Minimal mint. And "chips" were huge chunks. Way too large. The size of Hershey squares. But the real disappointment? Not a single dairy free or lactose free option. You can opt for the sorbet and OD on sugar. And a single scoop in a cone is $5.25. Order a single in a cup and the price jumps to $6. Why? The server claimed a cup scoop is larger than a cone scoop. Finally, after my wife made it clear she couldn't order anything, the same kid asked her 3 more times what she's like. Great listener. Not an impressive visit. read more

Graeter's Ice Cream - Ice Cream & Frozen Yogurt Near Me - New Albany, Indiana

WOWZA might i say the ice cream was extra milky extra delicious. Ugh i love ice cream read more

Graeter's Ice Cream - Destroyed this Waffle Cones - Ice Cream & Frozen Yogurt Near Me - New Albany, Indiana

I'm a sucker for an ice cream parlor, and it ain't very hard to get me to slap a five star review on one, but Graeter's earned all of it. They make ice cream fun, plus they have a whole assortment of cakes, chocolates, and anything other goodies one might want. Very friendly staff quick with helpful recommendations. And this may seem like a simple thing, but it's really helpful; the menu wall was so clear, concise, and informative. Graeter's is famous for blackberry chip, and it does look delicious. I sprang for a sundae with the dark chocolate brownie and midnight chip. A healthy serving and excellent ice cream. It is a bit pricey, but I think the value for money is there. Additionally, the place was very clean and orderly. Would return and heartily recommend. read more

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I don't know if Graeter's Ice Cream has sales every June, but June of 2026 they had a $5 per pint of all ice cream, which is less than one cone. I absolutely love their Vienna Coffee Ice Cream and took home two pints. Their waffle cones are amazing as well. They have cakes, and although they are pricey, they look DELICIOUS! I highly recommend Graeter's if you love a quality ice cream treat. read more

Best local ice cream!!! Consistently fantastic for years. Staff are nice and work fast. Long lines go fast.

One thing was missing. It was their gloves. My cone broke and they flipped my icecream into another cone (three people, 6 gloveless hands). Whilst doing so they exclaimed," I promise I'm not touching your ice cream." There's simply not a chance this happened, and even if they didn't touch my ice cream, they definitely touched the cone which is still apart of the sweet treat. I still ate the ice cream, it was good, but it made me a little uncomfy knowing they weren't wearing gloves. YUCKY! 09/02/24 @9:45pm read more

Love their extremely high quality ice cream and the seasonal flavors. Love their occasional offers for free delivery via the app with minimal purchase. Love that I can also order treats for my pup!!! We downloaded the app and receive bonus offers, points for purchase, and can peruse the up to date menu selection. Very convenient location in a strip mall off of Charlestown Road, clean and well lit establishment if you venture inside to snag pre packaged ice cream out of the freezer display case, and has a drive through with what I consider to be fairly late hours the last time that we checked -- open until 10 PM. Staff are always friendly and greet us as soon as we open the door and offer fast checkout. read more

We've been coming here for many, many years. But, we haven't been here for quite some time. We've always enjoyed their ice cream. Today, I found one thing to be odd. I'm not even sure I understood exactly what one of our server's was saying. What I got out of it was: They can't sell you two large scoops in one order??. They can sell you two smaller scoops, but not two of the larger scoops. IF I understood correctly, that's the craziest thing I've ever heard. Seems to me they'd want to sell all the ice cream they could! Anyway, ice cream was good as ever. Not considering the big scoop/little scoop situation, both young ladies behind the counter were very friendly and accommodating when we asked for little tastings. read more

You can't beat Graeter's for ice cream. I'm pretty sure this is what the eat in Valhalla. My favorite is black raspberry chip. Their s'mores flavor is excellent, too. Chocolate can't be beat. They have vegan options! It tastes like actual ice cream, not frozen coconut milk. The staff is always friendly. The store and the bathrooms are very clean. It gets busy on nice days, but it's never really bad. read more

Yes! I am a fan of Graeter's Ice Cream. I was first introduced to their ice cream while living in GA, sold at Publix. It is expensive (I'd say very expensive), but so well worth it upon the first bite. Their ice cream is very smooth and creamy containing quality ingredients. NEVER - have I experienced the grainy texture like you sometimes get from other high-end (and over priced) ice cream brands. The chocolate they use is out of this world - to the point it nearly satisfies me more than my beloved Hershey's. Needless to say, I was super elated when I saw a physical location in the Kentuckiana area (GA didn't have). My all time favorite flavor is the Black Raspberry Chocolate Chip. A couple of days ago I mixed it with the Black Cherry Chocolate Chip and it was a double divine ice cream dream. The employees are always, always nice no matter how short-staffed they are (which happens) or how busy. On my last visit a couple of days ago, the employee was working alone and the drive-thru signal bell kept dinging along with the entrance doors constantly swinging open with incoming customers. The young man was even-tempered, friendly, and made it a point to acknowledge every customer and to assure them he'll be with them soon. Quality customer service was also served. read more

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The ice cream is amazing. The workers touching cones and scooping ice cream without gloves is not amazing.

This is hands down the best ice cream we've ever had. Not only the quality of the ice cream being the best, but the service too. The staff were friendly and professional and I have already started recommending this to my friends. What looked like the manager or GM was in the lobby doing some paperwork and helped explain the ice cream making process, and that may not seem like a big deal, but it was the best experience ever. They had plenty of staff and they were all so helpful. I can't recommend this enough! read more

A local ice cream option, Graeters is based out of Cincinnati and has about 5 locations around the Louisville/S. Indiana area. They have standard flavors along with a rotating seasonal menu. You can also buy their flavors to go from thier stores. They make thier own chocolate to go into the ice cream. The ice cream is french pot, creamy and smooth. This trip, my friend ordered a Sunday. You can pick your own base and toppings. I choose a standard cup w Coffee ice cream which is a regular flavor. Cost was just under $11 read more

Graeter's Ice Cream - Ice Cream & Frozen Yogurt Near Me - New Albany, Indiana

I'm a big fan of Graeters, and this location does not disappoint.

Man, oh man is this place tasty. They have the type of ice cream that makes you want to fall to your knees and thank God you're alive. The staff is friendly and seem eager to serve. I've never had a bad experience here, and I hope that this place survives for generations so I can take my grandchildren here one day! read more

Graeter's Ice Cream - Ice Cream & Frozen Yogurt Near Me - New Albany, Indiana

Their milkshakes keep me coming back! So yummy, often less crowded than Chillers, even though the line seems to take a very long time here. read more

Graeter's Ice Cream - 2021 Menu - Ice Cream & Frozen Yogurt Near Me - New Albany, Indiana

Yes, yes and yes! Such good ice cream with many different and unique flavors. Plus, they have waffle cones, chocolate dipped waffle cones and other delightfully edible ways to hold your frozen treat. read more

Good ice cream. Friendly staff. I was greeted upon walking in. The gentleman behind the counter immediately offered me samples of any ice cream. I chose to try the cookies & cream. It was excellent. I ended up with a one dip waffle cone of it for just under $5. It is a little pricey, but I still think it's worth returning to. read more

Graeter's Ice Cream - Cookies & Cream - Ice Cream & Frozen Yogurt Near Me - New Albany, Indiana

I LOVE GRAETER'S I LOVE GRAETER'S I LOVE GRAETER'S Need I say more? It's the best ice cream I've ever eaten, and I'm a lifetime ice cream lover and connoisseur, and I'm no spring chick. I think the very best they have is the Black Raspberry Choc. Chip, but that's just my opinion. Everything is great! The peach is big fave of mine also, but so sorry that it is only a summer time flavor. I've tried just about everything they have, but still return to my BRCC. In my opinion, NOTHING can compare to the great taste, smoothness, and best of all--the chocolate chips, which are really chunks. Not ANY other company I've found can make the dark chocolate so smooth and meltable in your mouth. Others are always rock hard and break your teeth if you bite them. Graeter's are soft and delicious top quality dark chocolate. Nothing can come close--especially the often touted Homemade Pie Kitchen place. Theirs is nothing more than what you can buy in Wal-Mart freezers. Graeter's is without a doubt the BEST ice cream--especially for your money. You get HUGE portions. Great service with a smile and patience. Great sugar cones and waffle cones. It's truly like an old fashioned ice cream shop with better ice cream. read more

Hello yummy in my tummy. This place is a new favorite place when visiting the grandparents. Helpful staff with some wonderful ice cream flavors. I'm a banana fan myself and I was delighted to order a chocolate dipped cone with banana ice cream full and mightly placed on top. Quick and easy, this little shop around the corner offers ice cream, fudge, cakes and more. Mmm...tasty. read more

Awesome. French pot process ice cream. A must try. read more

Graeter's Ice Cream - Ice Cream & Frozen Yogurt Near Me - New Albany, Indiana

AMAZING!!! Love the cookies and cream! We are currently visiting the area and we were shocked that both times that we went the place was empty. Do people not know what good ice cream is in Indiana?! read more

Shitty service with some crackhead workers. Took 20 minutes to make a milkshake. The floor is really slippery and i slipped and fell and now i have a huge bruise on my ass. read more

Our favorite ice cream! Service is always great. Nothing compares to Graeter's! My only issue is that it's pretty pricey

Horrible service. Drive through. Waited 10 minutes AT the window. 10 minutes for one car to GET to the window. People backed up behind me. Ridiculous. Understaffed, plus $7 for a shake?????? read more

I only gave a one star review because it wouldn't let me put less. Our server was extremely rude from the beginning and acted like our orders were a burden to her. My friends and I ordered medium milkshakes. Before making them she asks us if they are both mediums right? And we said yes. She then makes too smalls claiming she said small before making them and got serious attitude about it even though she was wrong. We were there around 4 on Sunday January 21, 2018, our server had short dark hair and red glasses. read more

This is the best ice cream shop in town. Not only is the ice cream delicious, the service is phenomenal, and the shop is so clean. The floor and bathroom are spotless. The workers are kind, welcoming and friendly. read more

DONT GO TO GRATER'S ICE CREAM TODAY ( Charlestown Road New Albany IN store)!!!!!! Although the scoops are only $1.47..... they are so small that it's not worth it!!!!! They apparently were told by management to use small cups only n SMALL SCOOP to each customer regardless of how many scoops you order. We order two scoops each and they barely made half of a small cup. It's a waste of time n $. read more

This was the best service I have ever received at an ice cream store. Not only did I not find an entire rat in my dirt sundae, but I had extra whip cream on my maple chunk and Oregon strawberry shake. I really tasted the Oregon in it, DELICIOUS. Thank you for giving me a reason to live, Graeter's!! read more