I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

Benicia Floor Company was a joy to work with. We had carpet and wood installed and extremely happy…read morewith both results. Wayne and Ryan are both very welcoming and professional upon entering the store. Communication was superb with the ordering process, arrival of our floor selection, and scheduling of installation. The company that Benicia Floor Co. contracted with (J&A Hardwood Flooring) to install our floor was amazing! Very professional, paid attention to every small detail during installation and a joy to work with. We would rate both Benicia Floor Company and J&A Hardwood Flooring a 5+ Star Rating.

I cannot say enough good things about Wayne & Ryan. We were allowed to keep samples while making…read moreour decision on type and color of wood. We just had them install engineered hardwood throughout our condo, and the result is absolutely stunning. From the initial consultation to the final plank, they were professional, punctual, and meticulous. The attention to detail around the door frames and baseboards is flawless. They cleaned up every day, and the communication throughout the process was incredible. If you want top-notch craftsmanship, hire them!"

You can't find a better company (and family) to work with! We went from tile, wood, carpet and…read morelaminate to waterproof laminate that is perfect for our home! Dwayne was so patient with us, even when we added additional sqft in the middle of the job! It was done carefully and looks amazing. I would highly recommend them!

Needed new carpet after 15 years of cats, dogs and wear and tear. Knew just who to call. Dwayne and…read morehis office gal were fantastic throughout, answering our questions and helping us find jus the right product. Installation was a thing, but Dana and the crew did a great job and helped us with furniture moving etc. all in all a great experience!

I ordered new flooring through Costco. They contract with SNG carpets. They were fast and efficient…read moreand communicated well regarding scheduling. They did a great job. The supervisor even showed up on the last day to walk through the job. Make sure it was done right and to Make sure I was happy with the job they did. I've never had a company to do that before. I really liked it. I also got a fantastic deal on this service by going through Costco. I highly recommend SNG and Costco.

Tony was super helpful from the beginning. Gave me a pretty good deal I think. Definitely really…read morelike the new vinyl floor I got from them. All my visitors compliment it. Recommend this s and g location!

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

Amazing service from start to end. Really happy with the quality of work and professionalismread more

Went pricing for carpet for our bedrooms. After a few places, we went to The Floor Store in Concord…read moreand Willie was our Sales Rep. He was able to find the right carpet and padding that fit our needs and budget as this was going to be a short term investment. From start to finish, Willie was consistently in communication with us. Go see Willie at the Concord Floor Store for your floor needs!

Really happy we went with the floor store after receiving other quotes from other places. We worked…read morewith Jake and he was extremely knowledgeable and listened to what we wanted and didn't try to push us into making a decision. He helped guide us through the entire process and helped us make the right choice for our home and budget. The warranty alone helped cement our decision. We went with something in stock so that we could get our project moving quickly. He was available for any questions we had. Would definitely recommend the floor store to anyone and to work with Jake. Hope to work with them on future projects.

Had an appointment for 11:00 am on Wednesday the 27 of August! No show no call, we had moved all…read morethe furniture out of 3 rooms so you can imagine how frustrating to have a company not even call or text you just a complete ghost. I made 3 calls to the main office, those folks called the local guy RP who was scheduled to clean our carpets. They could not reach him, gave me his direct number. I left several messages he did not respond. I know emergencies can happen, but a text or a call is a minimum expectation for your scheduled customers. I hope I'm leaving this review on the correct Oxi Fresh district. The name the main office gave me on who was scheduled to clean my carpets was RP.

We live in Berkeley and the owner, Ben, came out and did another cleaning which turned out…read morebeautifully. We really like this company---very reliable and professional.