I'm currently on my fifth Honda, so I've had my fair share of experiences with dealerships across…read moreOhio, Wisconsin, Chicago, and Gurnee--and I can confidently say that when it comes to service, McGrath City Honda truly stands out. I recently came in for a recall repair and was initially stressed out when I learned that no loaner vehicles were available. But any frustration I felt was quickly eased thanks to Jeremy Sanchez, the service manager, who went above and beyond to turn the situation around. Not only did the team address the recall, but they also found and fixed a nail in my tire and handled a few other concerns--all quickly, professionally, and without hassle. What really sets McGrath apart is the level of care and communication. Jeremy took the time to listen to all of my concerns, acknowledged how inconvenient being without a car can be, and actually took meaningful action to make things right. It's rare to find a service manager who is both approachable and effective--but Jeremy is just that. I'm so grateful to have a reliable, trustworthy point of contact for my car service needs. This experience reminded me why I keep coming back to Honda--and now, specifically, to McGrath City Honda.

If you value your time and dignity DO NOT go here for any kind of service. My daughter went here…read morefor an Oil Change. Took 3hrs and on top of that the service dept and techs verbally made Sexual comments and had zero shame staring her down and completely making her uncomfortable and harassed. Terrible unprofessional service. DO NOT let your loved ones go here.

Great service and knowledge . They give great advice . They give a heads up on what else need…read moreservice .

My guy does not work on exhaust systems and recommended Dino's. I drove there expecting to make an…read moreappointment but he asked if he could take my car for a ride - which he did. He put my car on the lift, showed the problem to me and gave the cost to repair it. I said yes and again expected to make an appointment but he said he could do it right away. Honest, fair, knowledgeable!! I love this shop.

My experience with working with this dealership was outstanding…read moreI searched on gm.com and found the car I wanted and sent them a message The response was quick and efficient I received my out the door price quickly No hassle Our online sales lady was amazing and helpful She set us up with Wally in the show room when we arrived to Chicago from Michigan Very thorough kind and great sales experience I would not hesitate to buy from this dealership again Rolando the finance manager was hands-down the best experience I have had with a finance manager I have purchased more than 10 cars in my lifetime in the experience there at this dealership was no pressure easy-going kind and considerate Go get your car!!!

This is my 2nd review my 1st review I believe i gave them a 5, now I'm giving them 1 star, This is…read morewhy I don't like trying new places. I just bought my chevy trax in June, so I haven't had it long. Long store short. I took my trax in for a oil change, tire rotation on Saturday. Everything went ok until today I notice my car is pulling to the right when it was doing that before I took it to them, secondly I have the chevy app on my phone and I notice it keeps saying tire is low on the driver side which that wasn't happening and it still is saying that. Lastly I called the dealership and explain to then what was going on and he tells me so mess that didn't sit right with me and tell sme that they can't and their not taking any appointments because they have a new system. I told him I want my car fixe like it was before bought it too them. I hate going to new people because it always seem like they mess up something else so now I have to wait a week to bring it back in for them to fix what they messed up

David was extremely professional and knowledgeable during my visit at City Volkswagen.read more

David was a great help! Great salesman, came in with a budget in mind and helped me get into my…read moreperfect car! Would recommend him 100 times. Super helpful, real nice person! Made everything go smooth.

I went in a few days ago having done my research in terms of the vehicle I wanted and about what I…read morewas looking at pricing/financing wise but I wanted to see the vehicle in person. Robert was the first face I saw and he was able to show me a version of the car I wanted since they didn't have the exact version I wanted. I left having exchanged contact information and him letting me know that he would let me know when something arrived that fit what I was looking for. The next day he let me know that something had arrived overnight that fit what I was looking for and we scheduled a test drive for today. While I hadn't planned on purchasing today, I couldn't resist. I'm sure it was a combination of my being ready, his savvy salesmanship, but also his in-depth knowledge of what I was looking for and the features of the car. I did come in with trade in options and negotiated on that end. It did take a long time, but it's been about 10 years since I last purchased a car so who knows if that's typical. I had my son with me and Robert interacted with him as well and asked what he thought about the vehicle which made the experience even more special considering the last time I bought a car, I was eight months pregnant with him. I can't speak to the service area, but I will update when it comes time to get my vehicle serviced for an oil change or anything else should I need it, but for now I would definitely look for Robert for any of your sales needs if you're looking for someone who is knowledgeable, kind, and listens to your concerns. And I LOVE my 20206 Hyundai Tuscan Hybrid Limited!

Went to get my car in on Monday for supposedely just an oil change but it so happen that the check…read moreengine light was on again as it does sporadically in the past few years, an issue i had with my 2019 Kona that i have brought up many times before to the dealer with no resolution (code 50700)... Anyway, so i brought the car around 9:30 am, was assigned to a service advisor Thomas, dropped the car off and received a link to an online tracker that does a poor job updating the status of the car. Tracker had not moved from "arrival" until around 1pm with a laundry list of services amounting to $3K. I of course declined all of them except for the oil change service i went there for. I made a plan of taking it somewhere to get those services as the price would be less that at the dealer's. Then i got a call from the service advisor Thomas who persuaded me to do 3 of the myriad services on the list, as these were the reasons for the engine light. I hesitantly and regretfully said yes. Thomas informed me to give him 2 hours to get the services done and never head from him ever again. Went to the dealer around the time i was told the car woud be ready, around 3:30pm and i waited patiently in that lounge for 3 more hours with no Thomas checking on me nor updating me via text/call. The online tracker says service still "in progress" so i kept waiting. At 4:15 pm i texted them about the status of my car, and got no reply. I realized the text i initally received from them with an online traicker is not something you can reply to. I called around 5:15pm, no reaponse, left a message. It was around 5:55 pm, i was the only person left in that lounge, when i went outside to get some air, when i saw my car parked outside. So i went in to look for Thomas, but was told by the attendant guy on the service desk that Thomas left but would be back in 2 minutes. I told him my car is outside and asked if it was ready. The guy said to wait for Thomas. So i went back to the lounge until 6:25 pm when i noticed staff clocking out for the day. Went back to the service area where most lights were turned off already. The inattentive attendant guy on the desk from earlier was just sitting there watching videos on his phone, and i asked him again where the heck was my service advisor. I told him my car has been sitting outside for over an hour now and Thomas was nowhere to be heard or found. Guy hastily called Thomas and it turned out, my car had been ready all this time. Paid $$$ for the services i was bamboozled to, just to get rudely ignored and receive the crappiest customer service, no apologies or acknowledgement for their non-communication and negligence. So much for their department being called a Service Department. What i went through in spite of my patience was a disservice from McGrath Hyundai. They employ negligent service agent who seemed to only call you to bamboozle you into getting add on $ervices$, and inattentive staff who are busy on their phones while on the clock, than tending to their customers. Lesson learned. This was a stab in the heart. I will not be bringing my car there for service. And oh, to drive the knife deeper, check engine light went back on after driving 30 miles post-service. And that stupid useless tracker still says service in progress. Do better McGrath Hyundai.

I can't say enough good things about Marino. I bought the extended warranty, and I'm thankful I did…read morebecause my check engine light came on and the truck started showing a misfire, well, it turned out to be a big repair. They had to replace the camshaft, rockers, and lifters, which is no small job. Thanks to the warranty, all I had to pay was a $100 deductible, and the team handled everything smoothly from there. Mel and Dave in sales were outstanding. They took great care of me and set me up in a brand new Grand Cherokee so I could still haul all my equipment for work. Alex in service was phenomenal. He got my truck in right away, kept me informed every step of the way, and made sure I was always in the loop as the repairs were being completed. On top of that, Mel, Dave, and Alex went above and beyond by actually dropping my truck off at a house I was inspecting because I had a packed day and wouldn't have made it before closing time. Professional, responsive, and genuinely caring, this team made a stressful situation incredibly easy. They truly went the extra mile, and I would not hesitate to recommend them to anyone. They are the best!

I won't trust a different dealership other than Marino with servicing my vehicle…read more service writer Jose Quezada kept me informed during the process with cost estimate, suggestions, and time of completion. check the website for service coupon.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!