Was sad about flying back home, after such an amazing few days in Portland...
As I was walking to my gate, I suddenly looked up, and literally lost my mind!!! GRASSA! At PDX!!!
I invite you to look at my other two reviews of Grassa, and you will see how much I love some of their items...
I decided to read the reviews of this location, prior to posting mine. I wanted to get a feel of what others are thinking, since I did have one matter that bothered me during this visit...
To those that complained about long waits... that must have been resolved, because I saw the staff tell every guest that walked up that there would be a 30 minute wait. That is the proper thing to do, since all dishes are made fresh. Some have time to spare, while others need to get to their gate quickly. So please keep in mind that this is a made to order place. Not fast food...
I saw several comments regarding the sandwiches. It's the chance you take. Of course it will not taste "fresh". It's in a cold section. Perhaps Grassa could consider putting a couple of freshly made sandwiches on this location's menu. Just an idea...
I have to agree with one of the commentators on here, regarding putting a roped off area around the order station...
I ordered a couple of my faves to take back to Cali with me! Meatballs and the Pork Belly Mac & Cheese. My Hubby had never eaten at Grassa, and he could not stop talking about how delicious the food was!!! He said we had to take a drive down to Portland soon...
Lastly, I sadly must agree with some comments on here. I do not like leaving negative remarks. I know we all have off days. Life is not easy at times. I also believe in supporting other women, and building them up...
Nevertheless, I must say that the woman working the register leaves much to be desired. She is the first impression walk up guests have. This location must not rely on familiarity, since these are travelers. Many have never even heard of Grassa, and some will only eat there once on the way to their destination. Which could be anywhere in the world! That being said... a warm greeting, and smile is the very basic paying customers deserve. Italians back home are known for their hospitality, and outgoing personalities!!!
The woman working the counter did not smile once. It's a shame too. She is very pretty. I was smiling at her, and giving her a chance to redeem my first impression of her. She did not reciprocate. I observed her from my table for 40 minutes. She did not smile with any of the many patrons that came through there. She also kept busying herself with filling up little dip cups between customers. She never made my gin drink, so I had to walk up to the counter. I stood there for a while, before a very pleasant man asked me if I needed help. I told him I had not received my drink order, and he got right on it! We exchanged conversation, and he told me that his Wife also worked at Grassa. He was extremely down to earth and simpatico. I asked him his name, because I wanted to include him in my review...
So I want to recognize "Adrian", for making my day... and saving my impression of this establishment!!! read more