Ricardo and the crew Our amazing super fast had me In-N-Out didn't try to upsell me a whole bunch…read moreof shit I didn't need good location lots of parking no wait lines super friendly customer service I would recommend this place anyone

This place is awesome! I've probably been here around 10 times and it's always been a great…read moreexperience. Consistency is key. Their entire team is friendly, knowledgeable, and seem happy with their jobs. They also always go over additional services that your vehicle may need but are never pushy about making the sale. Their lines get long so I try to go on weekdays between 1:00 and 3:00. The experience you have getting something as simple as an oil change usually goes under appreciated until you've had a really bad experience and a really great one! Thank you, Valvoline!

Wait time was long but they were very busy that day. Right after work 5:00 pm but the staff was…read morecommunicating and did a great job with service. Didn't feel pressured to add anything extra, oil change in and out.

Quick service. So quick in fact, they didn't do the light check, tire check, or refill my wiper…read morefluid. But they were friendly, polite, and reasonably thorough with the services they did do. I would chose this location again just next time I know to ask them for a more thorough inspection

Amazing place to get your uber and Lyft TNC inspections! I have gone here every single time for…read morethis inspection since the city stopped doing them for free and I'm happy to support this wonderful business that's fast and efficient in getting their Rideshare inspections done!! Thanks team!

One Star I brought…read moremy vehicle to Emily's Garage in Burien for a routine oil change. Shortly afterward, my engine failed catastrophically. An independent inspection determined the cause was improper installation of the oil filter. Specifically, the protective plug was not removed from the oil filter prior to installation, which blocked oil flow and led to engine failure. This was not a defective part, it was a handling error. As a result, I was left with a disabled vehicle, significant downtime, and major repair costs. The matter ultimately required legal involvement and was resolved through a settlement with their insurer. Mistakes can happen, but this was a basic procedural failure with severe consequences. Based on my experience, I cannot recommend Emily's Garage for even routine service.

Top tier service from Carlos! Outstanding customer service, got me right and did it with great…read moreenergy. Usually car work is such a pain, they get the job done no hick ups. Highly recommend coming here!

Been coming here for quite some times. They take pretty good care of me here that's why I keep…read morecoming.

I'm only leaving one star because I cant leave zero. I really loved this place until after my…read moreconversation with the front desk employee that says he's also the owner. I believe he is also the same person that had me order a completely extra set of cabin filters that I didn't need. I ordered these from him over the phone then came in to pick up my order. My vehicle has two cabin filters and there were two boxes so I trusted him when he said that was my two filters and paid (well now I know double the price). He was so concerned with his dog more then work he never verified I needed one box or two. But if your the owner you would think you would know your product. I have been busy so I didn't get around to installing them until this weekend. Which has been less then 30 days I need to add. So when I opened one of the boxes I noticed there were two cabin filters in it. Which is actually also a question I asked on the phone that day when I placed the order and he still told me there was just one per box. Mind me these are BMW cabin filters so they are not cheap. So when I called today 8/9/2025 to ask if I could return one because they sold me the wrong amount and made me over pay for something he was very none willing to help and very rude as hell about it and this is the owner. The OWNER of the company said he cant do anything about refunding my order. I just wanted a refund for the extra one THEY messed up and sold me. But some how the OWNER doesn't have the power to issue that refund because under 30 days is too long??? I really loved this place and have used them several times several times but I will no longer give them my business because of how incredibly rude and non understanding the OWNER was the same person that messed up and sold me the wrong quantity in the first place. Poor customer service and no accountability is a terrible way to run a business. Along with a terrible attitude about it. Check your stuff before you leave because the OWNER does not know what he is doing obviously and his dog is more important then taking care of his customers! The other guy who used to work there at the front desk was way better and knowledgeable then the new Hispanic OWNER quote un quote guy.

My Audi was serviced on 6/1/22 for a power steering pump, suction pipe and belt replacement. 12…read moredays later the belt snapped and was left inoperable. After speaking with Marcus, he mentioned that due to the pandemic, it was hard on the business and he has let go of all of his mechanics since. I'm not sure if it was because they were not also qualified, but it did seem to raise some concern, due to the quality of work done on my Audi. Call after call, he gives me no indication that he is willing to help my situation. I had my car towed to a shop at my OWN expense, and had another mechanic diagnose the damages. He mentioned the following: The serpentine belt snapped and needs to be replaced, along with the tensioner, intake manifold (flap is broken). It will need a compression test and diagnosis (timing has jumped). I went out of my way to get this diagnosis from another shop, since Marcus said he was not able to. At this point I'm very frustrated and had my car towed to my house. It has been sitting in my garage, inoperable to this very day, which is over a year now. I've emailed Marcus and his website about my findings, and have heard not a single word or how to make things right. As I read some of these posts on here, which are pretty recent. I'm beyond frustrated that customers are coming to you and having work done on their cars. Not only does that imply that you have mechanics employed, but deliberately ignoring my situation. Basically, I just want a shop to do the right thing. I paid for a service, the service failed. The invoice does in fact state it covers 2 years in warranty. I hope my review helps you decide on giving this shop your business.

This place is terrible! They drain all the fluid out of your vehicle, then refuse to help when your…read morecar dies.

Employee Over tightened the drain plug to my car. Car started leaking everywhere I went. They…read moreclaimed it was false, until I showed them. Went down underneath the car with them, had to personally show them. They first claimed it had a small washer. Meaning they did a bad job. They also claimed because of my driving. Nope!! Car didn't even have 80 miles on the new oil change. When they changed washer they were charging me new oil. I didn't pay, showed them my receipt. My car still leaks oil. They want me to come back Monday to talk to the employee that did the work and charge me then. Why you guys didn't fix the problem, still leaks oil. I am not going back to get my time wasted again. And now this simple oil change became expensive. Don't waste your time here.

I came in for an oil change and had a really smooth experience. I was finished in less than an…read morehour, and James, who helped me was kind, respectful, and didn't try to push unnecessary services. It's refreshing to find a place that's efficient and honest. I'll definitely return for future services. Thank you again!

My wheel alignment was performed as expected but the real highlight was the CSR Jesse. This guy…read morehonestly cares about customers and takes the time to explain any applicable issues they find with your vehicle (as I observed with other customers while I waited). I wish more employees cared about doing a great job like this gentleman.

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

I feel bad leaving this review because everyone I spoke to was nice, but I will be going elsewhere…read morefor future services. The attention to detail is not there at Matt's. When I came in for my scheduled appt, they did not have it on the calendar, but said they can take my car anyways. I asked for an oil change, inspection, and tire rotation. I also asked them to check one tire that was deflating faster than the others. After taking a look, they told me I did not need a rotation, and that the deflating tire was fine. I went elsewhere and it turns out Matt's got my tread measurements wrong, and I was definitely overdue for a rotation. They also did not notice a gash in my tire. And they did not reset my car system reminder for the oil change.

The owner kept in good communication with me. They also picked up special tires I had delivered to…read morea tire store. They were careful with my rims as they are specialized vorsteiners. They were friendly and the cost was very good compared to having my car towed and changed at a tire shop. The overall they were quick and did it right in my driveway. I definitely recommend.

Charged $155 for a tire plug, tire went flat next day, no warranty or refund offered.read more

Brian is an absolute lifesaver. After being jerked around by the Renton Chrysler dealership for…read moreWEEKS, Brian came out the very next day to evaluate our van and give us an inspection we could trust. He was friendly, prompt, knowledgeable, and I am so grateful for his willingness to come to me. I will definitely be using his service again in the future.

Great experience, great price, and did a remote vehicle inspection at the last minute. Highly…read morerecommended.