Fast, friendly and knowledgeable. I'm sold on their service in Salt Lake City. They are also the…read morecheapest

I've been a customer of this location for 19 years, and my interactions with Jason have been…read moredisappointing. On a previous visit, he didn't believe I was bringing in a different tire for warranty service and only admitted I was right after having someone dig the old tire out of the trash to verify the serial number. Now I'm being told I should have had the "common sense" to rotate my tires, even though no one at the shop ever told me that was required or recommended the service during multiple visits. That's not how you treat loyal customers or how you talk to a woman especially. The lack of professionalism and respect is why I won't be returning.

My wife and I were on a 1890 miles ride returning from California to Tulsa, OK when we had problems…read morewith my Ultra Classic. We rolled into Harley Davidson of Salt Lake City around 9:30 am. Devon was such a God send. After a brief conversation he pin pointed the possible problem and Will the mechanic took it from there. We had to replace both wiring harnesses on the handle bars-they were mangled pretty bad from a previous handlebar switch out. They treated us like family, as travelers they put us at the front of the line and got us set up in their upstairs cushy waiting room upstairs. While we waited the parts manager Greg gave us an awesome tip on where to ride as we headed toward Aspen. Guardman pass was all he said it would be and more. Thank you. Will got us fixed up and on our way, confident that the job was done right this time and we got home to Tulsa without any more issues. He went above and beyond! A huge thank you to the whole team at Salt Lake City Harley- especially Devon, Will and Greg. Oh and Todd who checked in on us from time to time to make sure we were good. Christopher and Kathy Tulsa, OK

What are your insights on elevating the quality of customer experiences in a post-pandemic world?…read moreI'd love to share my perspective. As a loyal customer, I believe that feeling valued and empowered is essential. Even if it means paying a bit more, I'm willing to invest in a relationship built on trust. I also believe in giving businesses the opportunity to make things right when mistakes are made, and I appreciate it when they take ownership of their errors and make amends. Recently, I had an experience with Intermountain Harley Davidson that left me feeling disappointed. Last September, I purchased a Softail, and while I was excited about the bike, I noticed some issues that needed to be addressed. There were five spirit bells and some accessories still on the bike, and the clutch was a bit difficult to shift into neutral. I removed the accessories and bells, and Harley adjusted the clutch. I thought that was the end of the issue, but unfortunately, it was only the beginning. This spring, when I took my bike in for servicing, I was shocked to discover that the oil was dirty, the plugs were black, the brake pads were worn down, and the tires were nearly bald. I took the plugs to Intermountain Harley Davidson and spoke with Blake, the salesperson who had sold me the bike. He acknowledged my concerns and confirmed that the bike had not been properly serviced before the sale. He even went so far as to say that I had been 'screwed over.' He promised to make things right, but unfortunately, he didn't follow through. After being ghosted for a week, I finally got in touch with him, and he offered to give me a free oil change. However, I declined, as I didn't feel that it was enough to restore my trust. As a loyal customer, I had expected more from Intermountain Harley Davidson. I've been doing business with them for 16 years, and I've purchased four bikes from them. My daughters have also purchased bikes from them, and we've always taken our bikes to them for servicing. Unfortunately, this experience has left a sour taste in my mouth. My message to others is to be aware of the importance of trust and transparency in business relationships. If you're considering purchasing a bike from Intermountain Harley Davidson, make sure to ask for proof of service. Don't be afraid to speak up if something doesn't feel right, and always get promises in writing. Remember, trust is a two-way street, and it's essential to prioritize it in any business relationship. As I move forward, I'll be taking my business elsewhere, and I hope that Intermountain Harley Davidson will take my experience as an opportunity to reflect on the importance of building trust with their customers.

I used to have a Harley aftermarket shop in Boise Idaho in the early 80's. this reminded me of…read morethose days...old skool... Love it. Rick was super nice and very accommodating. I will be back.

Great place! Rick has the parts you need...and if not, he can get them. Now my one source for…read moreHarley parts.

Sergio was great. He communicated well about plans and recommendations as well as about prices. He…read morecame first and I paid for the diagnosis of the oil leak. Then he said how much for labor etc. he was able to come the next day and get the work done within the estimate he provided. Highly recommend. Took so much stress off!

Shoutout to Sergio and Charles! Needed a fuel pump changed and they did a great job. Talked through…read morethe process while they worked, which I appreciated. They stayed and tested the replacement as well to ensure it worked. Great people's and would work with again. They provided the service at a super reasonable price compared to what you would pay your dealership. Would recommend 5/5

I bought a bike here hoping for a little happiness after losing my dad. Instead, it turned into a…read morenightmare. Two days in, the bike broke down. They charged me for a "new" battery they never replaced, and I ended up buying one myself. I've asked for the warranty info multiple times, still have got nothing. Later, I found metal shavings in the oil they claimed was fresh. Please, don't go through what I did. Take your money elsewhere.

Stopped by to look at some bikes and these guys took well care of me. They're very knowledgeable…read moreand eager to help. Unfortunately I couldn't find something that I liked. Be aware that prices aren't really negotiable and when they are, there's very little wiggle room. The used bike market has very thin profit margins, so expect to pay asking price + title/registration + $150 documentation fee + 7.5% tax on top of it. That will get you an idea of what you would be paying out the door.

Loved that he called me right away and was able to drive out!!! Super grateful!…read more Loved that he called me right away and was able to drive out!!! Super grateful!

Very professional. Excellent outcome. Jared was able to squeeze me in, despite being super booked…read more Very fair on the price and super quick. Recommend highly. Five stars!