I get a cookie for my wife every year at the Mall of Ga Upper Level location for her birthday and mother's day. Every year it is a home run. Also, even though I show up infrequently, details about my past orders are remembered. This is an excellent product, and even better customer service read more

The cookie I got was supposed to be chewy. It was hard as a rock! Old and he sold it anyhow. Won't be going back!

Mixed review. Usually I love their cookies, especially the pecan, but yesterday we stopped by and none of the cookies we got were the quality we're used to. The white chocolate macadamia was good, but the others were not. It's disappointing considering the price. read more

Located at the Mall of Georgia food court this place is usually pretty busy. I decided to stop by and get some cookies because why not. I ordered white chunk macadamia, birthday cake, blueberry, and chocolate cookies and a piece of cheesecake brownie. The taste and the quality of the cookies are very good, but I have to say they're very expensive. I paid about $12 dollars for cookies and a brownie, really? I guess I was craving it bad. In general, very good but too expensive, and service is ok. ESPAÑOL Ubicado en el patio de comidas del centro comercial de Georgia, este lugar suele estar bastante ocupado. Decidí pasar por unas galletas porque porque no. Pedí macadamia blanca, pastel de cumpleaños, arándanos y galletas de chocolate y un pedazo de brownie de queso. El sabor y la calidad de las galletas son muy buenos, pero debo decir que son muy caros. Pagué unos $ 12 dólares por galletas y un brownie, ¿en serio? Supongo que me moría de ganas. En general, muy bueno pero demasiado caro, y el servicio está bien. read more

Great American Cookies - Bakeries Near Me - Buford, Georgia

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Staff is young that very courteous. Was willing to go over the different cookies with us. Very friendly and the cookies never fail to delete us with taste. read more

We order cookie cakes from here occasionally and have been happy with the quality and taste of the extra large cookies with icing frosting decorations. Price is a little high but we have been happy with our purchases so far so I can say that we are fans of this place. 3.4 stars rounded up. Thank you for being here! read more

They offer my kids free cookies sample when I bought cookies cake. I said soft and delicious cookies are here in food court! read more

I believe the name was something along the lines of Kristi but I was at the store on Saturday and she was very polite. She had made a cake for me and she was absolutely welcoming. Her penmanship with the frosting was very neat as well. She had told me she only started working at the beginning of the summer. I was at the store on the lower level and I felt very welcomed. She was very accommodating and very persuasive on purchases. I had been eyeing the cheesecake brownie and she looked and me and said "get it i know you want to and nobody will judge you for eating something you'll enjoy" so I bought it. She was extremely nice. read more

The decorator was asked to do a dragon, and she exceeded our expectations! This is absolutely perfect for my son's birthday, and he is over the moon! Thank you so much! I cannot thank them enough read more

Great American Cookies - The most adorable dragon cake for a 6 year old! - Bakeries Near Me - Buford, Georgia

I ordered a cake online with a "bad word" on it for a prank for a friend 30th birthday. The order was placed and confirmed via email Monday. Everything was good to go... Then I called to double check the order on Thursday and the person who answered the phone talked down to me as if I am some garbage human for wanting a cake with a bad word on it. I explained it was just a joke for a 30th birthday party. She told me no way they could write "Happy F**** Birthday" so I asked her if they could do "Happy Freaking Birthday" and she grunted and moaned like I was causing her physical pain and explained they cannot do that either. Normally I would have been understanding because I realize in corporations there are rules in place that the person answering the phone really has no say in, but her attitude made the situation so much worse. She could have laughed it off but instead she treated me like I was an awful person. 0 sense of humor and customer service. I told her I was disappointed in her service and upset that they didn't call me to let me know they couldn't make the custom cake. Why did they confirm this order and take money out of my account if they can't do it? Why does their online order processing system not automatically kick this out because of the "bad word"? I am happy I called myself (and did their job for them) to confirm this detail because I would have been left cake-less for a huge 30th birthday party. If you ever want a cake that is a joke and not G rated just go to Publix... they honestly taste better anyways and it was cheaper :) read more

DO NOT ORDER ONLINE - OWNER LARRY WILBURN IS RUDE AND NOT HELPFUL!! Ordered a cookie cake that was suppose to say "Marry Christmas to All" in color and after waiting 30 minutes after my pick up time I received a cake that says "Marry X-mas to All" and was in black and white. When I called and asked for a refund the manager Dillon said he couldn't do that so I asked to speak to the owner Larry Wilburn who refused any refund or a replacement cake and actually said it was my fault that the cookie didn't turn out correct and after i questioned him about this he hung up on me. I love the product usually but with this level of customer service I WILL NEVER go back to the Mall of GA location! read more

I am writing this review in reference to the location downstairs at the Mall of Ga near the Starbucks. I had a buy one get one free cookie coupon for being a member so long and wanted to inquire about getting my daughter her birthday cake from here (for September 16th). Larry was the associate who helped me and unprofessionally at that. He informed me that it "clearly stated that the coupon needed to be printed and that they did not have a scanner to scan my coupon so it HAD to be printed". He had already put the cookies in the bag. Honestly had he been friendly about it I would have paid full price for both cookies, but rather he chose to be rude and yell at me and continue to reiterate the fact that I had failed to print this coupon. $1.79. That's what you were fighting and arguing with me over. Needless to say, I walked away with 0 cookies while GAC just ate the cost of the two cookies that had already been taken out of the case. I will not be returning. read more

Their prices for their cookies are pretty expensive. For each cookie, they cost a $1.49 each. So right now they're doing a Buy 5 and Get 1 free at the moment. So I decided to get sugar cookies (3), chocolate chip cookies (2) and for my free one I decided to give the chocolate cookie with white chocolate chips on top of it. I took a piece off of the chocolate cookie with white chocolate chips on top of it (the girl told me it tastes like 'oreos'.. honestly, I don't think she's tried it yet.. because it didn't taste anything like oreos.. I was disappointed). If you like your cookies to be REALLY SWEET like I do, then get the Sugar Cookies. YUM! They're so moist, soft and chewy! I enjoyed eating it! And then there's the all time favorite for most people, the Original Chocolate Chip Cookies.. Yum! Yum! Yum! The chocolate is gooey and the cookie is also moist and chewy! Just the way I like 'em to be! The girl who was working there was pretty friendly but not overly friendly. That means she wasn't being a 'fake friendly person' if you know what I mean. But the cookie that she suggested for me to buy wasn't good at all. Hey! At least she tried, right?? read more

Horrible place and I am writing this review for the Great American Cookie place at the food court at the Mall of Georgia and I have found this small piece of hair. I will never come back to buy a cookie at this cookie place. read more

Today I order a cookie cake when I tried to pick it up I ask for a small bit of extra icing they normally charge 5 dollars they said today they don't and have never sold icing. That is not true I went upstairs and bought a small cup of icing for four dollars. They can keep the cake in principle!! Terrible customer service and rude owners. I'll get a cake somewhere else!! read more

I've been coming to this location for nearly half my life. Until recently this is where my birthday cake came from every year and all my step brothers too. I've had Great American Cookies since I was in middle school, starting at the perimeter mall location, and have always been pleased. This is hands down my favorite type of cake and this company does it better than any other cookie cake. My ONLY complaint is the cost. Used to only be about $21 for a for a small cake and now it's roughly $30. My family has never had a bad experience with them and I will continue to my business. LOVE this company!! read more

I visited this location on 2/24/15. While I normally enjoy Great American Cookies, I was not satisfied with this location at the Mall of Georgia, located next to Starbucks - note, there is another unit inside this mall. The girl that works here did not look like she was happy nor friendly at all. Usually, I love their cookies but they are a little overpriced. However, they are doing a deal where if you buy 5 cookies, you get the 6th one free. Their domino and the white chunk macadamia cookies are my favorite! Not sure if I would come back to this location, but I do like the cookies. read more

I circled the parking lot 7 minutes looking for a spot to get the Ms. her cookies. When ever the cooking craving comes this is the best place to fix it. read more

Great service! Always greeted with a smile and the cookies are fresh! If you're ever around the mall of Georgia and want some family friendly service visit great American! read more

I visited this location (lower level) for a cookie cake and had a coupon for $3 and was told that they don't participate in the coupons because they are a franchise! The owner owns both locations inside Mall of GA. The price for the cake since I called 4 days prior went up in price! I was floored! $28.99 for a chocolate chip cookie is OUTRAGEOUS! I could have bought a Blizzard Ice Cream Cake from DQ cheaper! Way OVERPRICED for a cookie. Needless to say, we will have no more cookie cakes! read more

Do not patronize this business!!!! The incompetent manager Dillon who took my order and the sorry owner Valerie provide piss poor customer service. I ordered a cookie cake, spelled my son's name twice and the idiot manager still got the name wrong! I paid almost $25.00 just for a cake with a misspelled name. When I complained, these idiots had the audacity to tell me "they did everything right" What kind of crap is that? I will NEVER spend another dime in this ridiculous place. Go to publix and purchase a cookie cake - its cheaper and far better customer service. read more