This salon provided amazing service. I scheduled online and when I arrived I was taken for my haircut. Lou was very friendly and professional. She trimmed my hair with expertise and made my day! I will definitely be a regular customer at this facility. read more

I will be honest with you. I have had a good experience every time I've gone to this location....except for today. Oh my goodness. Edward Scissorhands got ahold of my hair. I don't know how this girl got her cosmetology license. I don't think she could have done worse. It's completely uneven on each side and the layers in the back look like when I tried to cut my Barbies hair when I was 8. It's bad enough that I am never going back to this location. I don't know the name of the girl that cut my hair, but please beware. I have short hair and now I have to go get it cut into a pixie to fix what she did. I was working on growing out my hair little by little and she ruined 8 months of work in 20 minutes. Horrible. read more

I have now used Great Clips 3 times in this location, and without a doubt I have always had a great experience. Today I had Lu do my hair. Lu is well versed in all types of hair styles so explaining what I was looking for to have done,she completely understood the style I was looking for. If your looking for a place with great background music to listen to while you wait, and you want to pay a fair price to have it done, see Lu at Great Clips and you'll be happy. Make sure to make a appointment on line for great service and say hi to Lu.... read more

I was a walk-in for a shampoo and haircut. I had no more than a 5-minute wait. Donna was pleasant, great, and cut my hair just as requested. I would definitely go back! read more

Took my reluctant son for a hair cut last week. The stylist he saw was Mel. She was friendly, professional, and accommodating. I stepped outside to make a business call and thought I would have enough time (my son is really picky and he usually asks a lot of questions during the cut), but she was done within 15 minutes! His haircut looked great and he was happy. We will definitely be coming back here again. Something that is also cool is that they give you a coupon for your next haircut at a cost of $9.99. Even the regular price is less than the average cost in the area (I've paid $25 regularly for his haircuts). read more

I was looking for a new hair stylist in my area. I was hesitant to go to a new place without a personal recommendation. I checked the reviews for Great Clips which was favorable so I gave it a try. The stylist, Lu, was very friendly and did a great job! I'm so glad to have found a new place to go to get a haircut at a reasonable price! Thank you Lu for a great cut. I will definitely go back whenever I need a haircut. read more

The manager named Lou was the worst professional I have ever met. She is a bully plain and simple. She made fun of my psoriasis even though I walked in to the store APOLOGIZING saying that it is very bad right now. This is my biggest insecurity and she made fun of it for 20 minutes straight. She also would not stop saying that my hair was dead from too much straightening and it looked bad. She repeatedly said she wished I would take care of it. Insult after insult. If she hadn't already had half my hair cut I would have walked out. She kept making disgusted sounds because I have psoriasis. She also was so aggressive with moving my head and shoving me into position for her to cut my hair. Also wouldn't wear her mask properly and got mad at me for trying to keep my mask on. Extremely unprofessional and a flat out BULLY. She should be fired, it was that bad. read more

Lu is amazing! This is my first time coming in and she washed, cut and styled my hair in less than 40 mins! She did an awesome job! I love my new hair style! Thanks Lu!!! read more

Staff was great and very quick! Out of two years of going, I've never had a bad cut! Thank you so much! Much recommended

Great place. Clean, comfortable, and friendly. Check in was super easy using their app. Wait time was less than 5 mins. Got pretty busy while we were there, but they got everyone in and out quickly. Lu cut my hair a cute style, gave my daughter a trim with a styled undercut, and my son the gentleman's cut. Great, great, great service. New favorite place for a quick cut. Will definitely be back and definitely ask for Lu!!! read more

Beware... if you go online and check in... and the wait shows 85mins, you have to actually come in every 30 mins to ensure they don't remove you from the waitlist. And if you show up, at 80 mins you will have been taken off without any notification and told you must wait and be added to the end of the list. When I questioned why, I was told, "do you want to get your hair cut or not". Super disappointed. read more

Mariah is great! She has cut my teen's hair a couple times, each time it looks great, she styles it for him and shows him the best products to use without being too pushy! She is quick but very efficient! read more

We have been coming here ever since they opened and we love it! My son always gets his haircut here, they're patient, friendly, and the place is always clean. read more

This place is great, Lu the manager is absolutely amazing, my 5year old loves her and her cuts! I really like there pre check in on there app, holds my place in line while I'm headed there. The place is always clean and employees are really nice and helpful. And there prices are great too! Couldn't ask for anything better then this. Highly recommend. read more

I went today on a spur of the moment just wanted a fresh cut which I have done on my hair hundreds of times before from different stylists. My current stylist didn't have availability for a couple of weeks and I really wanted to cut my hair so I could dye it this evening.....BAD CHOICE. The girl was very friendly and sweet, however my cut is very choppy and nothing of what I wanted. I showed her a pic of what I wanted which was shoulder length with long layers and a somewhat of an A line , my hair is wavy/curly so this cut usually works well. She started to cut and cut and cut..and was trying to convince me I was going to love it, as she was still cutting and chopping away. I bought the can of mousse she suggested and was hoping when I got home it would grow on me. It's horrible, far too short, she went inches above what we discussed and it's choppy. I HATE IT. My hair will have to be in a pony tail for months before it will look halfway decent. She was so focused on giving me a "full" look she completely ruined my hair and I now look like a poof ball, so disappointed and upset. I wish they would actually consult as they are cutting and not just chop away, for someone who said she has been doing this for 6 years, my cut is the total opposite of what I wanted rather then the front be longer then the back she made my back longer . Will never recommend this place to anyone , not even for a trim read more

Stephanie at front desk was extremely rude when talking to customers, not just me,very short with people , no people skills whatsoever, she should just stick with cutting hair because her customer service suxks. will not be coming back anytime soon rather take my business with someone who knows how to treat a customer, Bonnie who did my haircut was great though!! read more

I had a great visit today! I took my 2 year old son to get his hair cut. I was not really looking forward since he has had some rough experiences at different hair salons. I was so amazed how he did, Lu the manager did such and great job and handled him with such care. He was one happy boy. It's been so nice since this location opened up. I have always had a positive experience. Thanks Lu for taking care of my boy! read more

The staff is nice and if you are looking for a simple trim, this place is ok. Did an ok job on my daughter's hair. My hair was a different story... I asked the girl for an a line bob with an undercut. I even showed a picture of the cut I wanted. First problem was the girl cutting my hair was still learning to cut hair. When she did the undercut, she cut too high. After she did the undercut part, she told a senior stylist that she had difficulty doing a line bobs, so the senior stylist began cutting my hair very quickly. She did a bunch of very short layers which is not even close to what I wanted. I suspect she was attempting to repair the damage done by the first girl who did the undercut too high. When I got home I saw what they did to the back of my hair. It was a disaster. They didn't even do the layers correctly. I went to another salon and showed the what was done. They were couldn't believe that a "professional" would do this to someone's hair. It's so bad that my hair had to be cut shorter to fix what they did. This is going to take at least 8 months to a year to grow out these really short layers that I never wanted in the first place. I usually call a place before leaving a bad review to give them a chance to fix their mistake. However, this was so bad that I didn't want anyone at this place touching my hair for fear of making it worse. read more

Today at about 10:15 am I went to Great Clips at Day Creek Market Place in Rancho Cucamonga. I had checked in online and was to have a 15 minute wait. I arrived and there were two people getting their hair cut while, me and one other guy waited in the lobby. Upon completion, one of the gals called in the other gentleman as his name was on the list ahead of mine. Once, the other lady was completed and after cleanup, I expected would call me. She didn't, she disappeared for 15 minutes, I expect on break while I sat in the waiting room. When she returned, I had noticed the other gal was just about finished so when called "next" I declined and said I'd wait. I had decided, while waiting, that I didn't want my haircut by someone with her seemingly inconsiderate style. So as I was called in and was getting my haircut, the first lady whom I had declined, was finishing up with her guy. She passed by the lady cutting my hair and commented that she was going to take a break and would return in a bit. Now from what I had observed, the First Lady, (now known as Brooke) took a break while I sat and waited and now announced to my lady, (now known as Naome) that she was going on another break; The first break while I sat and waited and now the second time while 3 people sat in the waiting room and waited for her return. After asking a few questions of Naome, who was cutting my hair, I was told that Brooke is the local supervisor of the office. I expect on a Tuesday that a Great Clips isn't usually busy and that in consideration of waiting clients, that breaks could be adjusted as time allows. Additionally, I don't think California labor codes require barbers to take a 15 minute break after each client; especially while clients continue to wait in the lobby. If this is the leadership, (Brooke) acting in this manner, then I expect I will need to find another place to do business with. I've gone to Great Clips for many years and generally have been very happy with the gals. However, if you want consideration, you may want to look elsewhere. read more

Great location. Clean bright salon. Friendly staff. No complaints from me. Lu is awesome!

Lu is absolutely awesome we followed her from cool cuts. She's been cutting my kids hair since they were all 11 months old and they are now 6, 4, and 2. read more

Don't come here. They're terrible at cutting mens hair. You won't get what you ask for.

Worst Haircut I've Ever Got I Simply Asked For A 3 On The Sides And Back Square Neck And Even Sideburns And She Did Terrible She Was Going Super Fast Because I Was Her Last Haircut Of The Day Then I Asked For My Hard Part To Be Shaved In And She Only Did It A Quarter Of The Way And She Said "Wash Out Your Hair So You Can See The Hard Part" I Forgot The Barbers Name But It's A Heavier Set Woman With Short Pink Hair read more

Got my haircut at this location because it's close to home. My stylist, her name was Lou, I think she was the manager she did a great job and the prices were great I highly recommend this location. read more

If you need a quality ordecent buzz cut... DO NOT go here. I've been here 3 times thinking each time it would be better than the last but I was proven wrong today. I never leave negative reviews complaining about a restaurant or particular store but I see this as a public service announcement to let others know about my experience here at this particular Great Clips. My first two times here, I was rushed through the door given a botched haircut which made me look completely ridiculous. I only was made aware a few days later by a family member both times. And the third/last time, my stylist ripped almost every hair out of my head while desperately trying to run her inadequate buzzer through my somewhat thick hair. It was excruciatingly painful even with somewhat of a high pain tolerance/insensitive scalp. I was absolutely shocked that someone would think this ok to do and I grimaced in pain waiting for her to finish. Honestly, I was surprised she didn't sense my anger and step back to check to see if I was ok and would like to continue. With that said. Maybe others might have better luck with more typical/basic hair but for someone wanting a decent or even good buzz cut, I would recommend you not come here because it likely that this location will not be able to satisfy you. Second star is for the price and friendly staff. read more

You have to pay $5 to get your hair shampooed and they don't even have warm water. In addition, when they wash it they barely wash it. I have never had my hair shampooed by a professional that didn't put a little effort in lathering the hair. It's like she barely wanted to touch it. Totally disappointed and won't be back. read more

I checked in early in the morning and I was one of the first people to get their hair cut. I had four little boys so that's a lot of hair. We were seen quickly and they did an amazing job on all of my boys. I love that they open at 8:00 am on a Saturday. That's a mom's dream come true! The staff was so friendly too. Even though I couldn't tell them what I wanted, I was able to show them pictures and they understood. They have me coupons when I left too. I will definitely be coming back. read more

This place is super convenient and a great value. Easy to put you name in online and always fast. Jeanie does a terrific job and always brings a smile to her work. read more

Jeannie has been cutting my hair for the last year. She always does a perfect job. I don't have to explain how I want my hair cut. I just sit down and Jeannie cuts my hair the way I like it. I highly recommend Jeannie and Great Clips Day Creek Marketplace. read more

I regularly go to Jeannie and she always goes above and beyond with my haircuts. Very precise with her details and reliable, always leaving with great haircut! read more

Cant say enough good things about this place! I went in with a couple of different ideas but not a real clear picture of what I wanted. Lu really listened to me and what I wanted and didn't want from my hairstyle. She mixed the things I liked and created something unique to my hair and what I needed. One of the best haircuts I've ever had! read more

Great service, the check in app is amazing so you don't have to wait, Jessica was my barber and she did an amazing job quick and neat I highly recommend going to her anytime. read more

The staff is very professional and friendly . Great customer service and Stacy does a great job as well as the other staff that helped my kids . Always the price is right at great clips !!! I recommend this place to everyone ! read more

Friendly and very thorough! I started going to great clips in Alta Loma 4 years ago after my barber was unavailable when I needed a haircut before a meeting (so I couldn't wait), and Stacy was awesome so I kept going back. When she transfer to this new location, I still make the extra drive to see her when I can. All the staff is super nice and it's a very clean place. Definitely recommend them! read more

I've been growing out my hair for a new look and the girl with curly blonde hair cut off way way too much. I didn't ask her to take any off the top and I asked for a LOW fade I guess she doesn't know what that is cause it's HIGH! This is exactly why i don't come to these types of hair salons they don't know how to cut men's hair. Ruined my hair right before Christmas thanks for nothing!! read more

I went last Saturday and thanks to Judy, I had one of the best hair cut experience in a really long time!

Just had a haircut from a great stylist Mariah. She was very attentive and very courteous. She's a really good stylist and I was very happy with my haircut. Second time with her and very satisfied. I will be going back again for sure. read more

Went yesterday (12/8/19), worst experience ever. The stylist was more interested in her social affairs and gabbing with co-workers rather than paying attention to what she was doing. The other stylists were also talking and joking and not paying attention to their customers. Customer service is dead at this location. I know it's a budget place to get your haircut but all they want to do is buzz you and get you out as fast as they can. I won't be going back to his salon any time soon. read more

Nice and clean place! Friendly service! Stylist Jessica always gives a great cut & shampoo!

We have been coming to great clips since it opened here in Rancho. Online check in makes it super easy and staff are very friendly. Lu is the best. She cuts both are sons hair and is very good with kids read more