Greatclips in south Riding has always surprised me with their lack of customer service. 5yrs ago same attitude of the staff and a week ago same, thought i would give it a try as i was desperate to get haircut. It says they hire professionals but I went there the 1st greeting vibe was too uncomfortable . Secondly I sat on the chair for hair cut i think her name was Angie She asked the type of hair cut i want i said layers is fine, i already have layers its just not been trimmed for some time I opened my hair which is bit thick, she kept making excuses layers wont look good on you it will make you more puffy and then she says IM sorry cant do your hair and walks away. They need to hire proffessionals not just the people who can do mens hair only. Never going back this is the 2nd time had it enough. read more

You took other people in front of my family and made us sit there even though we were first and checked in online. Then the lady cuz my sons hair way to short and he was super upset, and she was forcing his head around and he was upset that she hurt him by being so rough. We will not come back and hope no one else goes either. My 7 yr old is so upset. read more

The staff was very very rude and gossipping after each customer which can not be accepted.Hope they will take some action and change the staff there. read more

Thu has been cutting hair for years, she does an awesome job for and my two boys. We tried the high-end salons that charged three times as much and did not have nearly the result as we've had with Thu. read more

I've come here a handful of times and I've come to the conclusion that it's not worth it. nobody there speaks English well and so haircuts get messed up because they don't understand what you're asking for. Also I have never once seen any of the hairdressers clean their clippers P.s. if you don't use the app and check in you're going to be waiting a while because even if nobody's there they have phantom people that they're waiting for read more

I should have looked them up before coming here . The worst customer Service in life they fight with customer then they start fighting with each other . They need to go learn what customer service is about and also learn some manners .... Worst worst worst place do not go and spend your time and money . read more

I love the people that cut my hair at this place. However, they weren't open at 9am like their sign said it would be on a weekday. I even waited 10 mins after 9a still close, very disappointed. I won't be getting my hair cut today. read more

Terrible experience. I got my hair cut by an Asian lady that used latex gloves while cutting my hair. Ladies, you already know how it feels to take out a rubber band out of your hair when it's stuck, well it was like that times 100 every single time she'd touch my hair. She also cut off more than I asked her to, and the kicker: I usually tip but this time I was so miserable the whole time I decided not. Well when it came time to sign my receipt, she pointed out where the tip line is. I added a zero and she asked me if I tip or not? I replied no. She then continued to ask me to tip her 3 times. After I said no and started to walk away, she said WOW OMG!!! She was completely unprofessional!!!! read more

My daughter's hair was done by Laura - very happy with the stylist and the cut. However, my son's cut was done by Lien... not happy at all. School is starting and my son's hair looks like my daughter cut it. I could have shaped it better myself. The pictures attached are of his hairline. If it wasn't so noticeable I wouldn't be upset, he is, after all an 11 year old, fidgety boy. No matter how fidgety, I've never seen his hairline so high, and so uneven. She rushed through it while trying to operate the desk and her rushing caused my son a screwed up hair cut. There is no fixing it, as it's already too high to attempt taking more off to even it out. I'm giving this shop 2 stars, because the other stylist did wonderfully. Otherwise ... you can look at the photos yourself and make your own decision. read more

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I don't have great hair and don't usually spend much for a haircut. I have been going to zGreat Clips in South Riding and ,for the most part, been satisfied. I usually use a coupon and I looked "on line" and found a total of 4 different. I know Great Clips Salons are individually owned and may not accept all offers but I was surprised that they no longer accept ANY coupons. I had called earlier to see if I could get the stylist who cut my hair on my last visit, but was told she was too busy to look up my info . I signed in on line and went to the salon. There was just one stylist and no customers , although she said someone was on the way. I had all the coupons on my phone and was surprised that this Great Clips wouldn't accept any. Got my hair cut but I wouldn't call it a "Great Clip" and service wasn't very friendly - felt like I was a bother. Must say that is not my usual experience there - usually a friendly group. read more

This Salon needs to be closed. I specifically told the Hair dresser (ticket # 418721) to use #6 trimmer comb on the side. She started with # 6 comb, and then used #4 at the end. I kept on stopping her, but she said she used #7 before, and she used # 6 the second time, but when I confronted her by showing her the # 4 on the trimmer comb she used the second time, she wanted to give me a discounted price of $10. I showed my dissatisfaction, but the only thing she kept on saying was "OK, OK, OK". Enough is enough. This place needs to be closed, or at least the person who cut my hair under ticket # 418721 needs to be removed. She is not qualified to cut anyone's hair read more

This is the second or third time that my son has had his hair cut at the south riding location, and each time he comes back, his hair is really uneven and choppy. read more

Great Clips - Hair Salons Near Me - South Riding, Virginia

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Hair cutters are very good. More outstanding is Lynn. She takes her time to cut the hair but owner is very rude and obnoxious. His name Is Parmod. He is very cheap do not like any coupons. Does not know how to talk to customers. He even bothers hair cutters to hurry up and insult them in front of customers. Recently Lynn was cutting my hair. Family of four and one another person came while Lynn was in middle of my hair cut. Owner (Parmod) told Lynn to hurry up and made her nervous. this made her miss hair on top of my head. Next day after I took shower I noticed uneven hair on top my head. I had to use hair Gel to cover uneven hair till my next cut which was today. After I paid for my haircut I told owner that he made Lynn nervous on my last cut and she left uneven hair on top of my head. I showed him the picture which he did not want to see. At this point Parmod the owner of Great Clips hair cuttery became agitated and raised his voice on myself. There were few customers sitting in the waiting area. I did not raise my voice I was talking to him normally but he was not in his right mind. He insulted me and told me to go somewhere else for the hair cut. Owner is very rude and obnoxious read more

Great Clips - Judge your self - Hair Salons Near Me - South Riding, Virginia

Grossest experience of my life. I'm a ginger and just got my hair cut at Great Clips by the Food Lion in South Riding. Came home and combed my hair out and large clumps of Black colored hair came out. So discussing. I could not shower fast enough. I have no idea how it happened but I can only assume they don't clean their brushes and combs. DONT GO !!!! read more

Worst place for a haircut! Just go somewhere else if you wanna have a nice haircut. This lady "Lily" messed up my hair big time!!! Will never ever gonna come here again for a haircut. Even tho it's convenient location wise and cheaper, I'd rather drive a bit far and pay more just to have a haircut/hairstyle that I wanted or requested. read more

So I tried the new haircut place called CJ's in Eastern MArketplace adjacent to the new Harris Teeter. It was clean, modern, friendly, and professional. They have coupons and they were honored. Haircut was great! Check them out! read more

Just do yourself a favor and stay away. I got my worst haircut ever here. I couldn't decide which side was worse because they looked bad in different, non-matching ways. read more

All the barbers were busy, we were next in line AND we checked in prior. Two ladies came in afterwards AND they didn't check in prior. They took 4 others people before they took us and all they had to say was "Sorry, we have already taken them, so we will get you next". A 15 min wait turned to an hour. The online check in is useless just like Great Clips. There is too many barbershop competition to deal with this. Never thought I was going to write a review for a barbershop. read more

I would give no stars if it is available. Hair stylist don't do what you want, but want to force what they want to do. The owner is very rude and don't know how to talk to his customers. Arguing with me when I ask for how I want my hair done. Don't even know how to treat his customers. Better stay away from this one if you have any self respect. Thank you. read more

Absolutely awful..... Had to tell them three times that I wanted my daughters hair chin length.... Walked away when they finally got to the shoulders to go somewhere else. My son still had long hair around his ears and they jacked up the Hair line on the back. We will NEVER go back read more

Great Clips at Peacock Market Plaza is awesome! Great location and great price for a haircut. ASK FOR LIEN (LYNN)! She's been cutting my hair for almost seven years. You will not be disappointed! read more

No complaints-- I came in on a Tuesday morning and didn't have any wait. The barber didn't talk at all except to ask questions about cutting my hair, but that is how I generally like it. The price was $15 for a men's haircut, which is about right for the area. Meh, I'd go back if it were convenient. read more

I personally had the worst experiences ever at this location. During my last three visit's below are my experiences 1st visit: I made a online appointment went in and was first in the list, yet the staff made me wait stating that other walk in customers were waiting longer. 2nd visit: I made a online appointment went in and was first in the list, yet the staff made me wait stating that other walk in customers were waiting longer. The person who cut my hair messed up the hair cut. 3rd visit: I did not make an online appointment, but the staff asked me to wait for very long period by taking care of the customer who came after me stating that they made online appointments. I can only say they were being partial and discriminating me and made me wait for unacceptable reasons and expected me to tolerate this. I will report to their head quarters. read more

worst place ever to get a haircut!!! messed up my sons hairline and it was his first day of kindergarten the next day! when i told them they messed his hair up they continued to prove me wrong and messed up his hair even more. then they started fighting with eachother. pleaseeee do not take your kids to this awful place. read more

Is there something lower than 1 star. I went there on 5/4/14. I specifically asked if she knew how to do a skin fade not once but twice I got the same response. Turns out, she didn't. I didn't say anything just bc I don't like to make a scene. read more

If there was a lower rating than 1, I would have given this place that rating. I just got back from getting haircuts for my two boys from this place. The Indian stylist there, snuck in 2 haircuts In front of me, although we signed in and they did not sign in(I was watching the list). No sense of first come first serve both for the stylist as well as the clients that snuck in..pretty annoying. And the other Chinese stylist cut my sons hair too shot, although we showed her pictures from the book for a long hairdo. Aside of just cutting it too short, her explanation was that mom way paying for the cut, so you should have a short hair cut... I would have preferred for my son to like his cut.. Never going back here again. read more

Great Clips @ Peacock Market Plaza, South Riding, VA sucks. They are always short staffed at their busy times. This lady names Lynn is a b****. She ruined my mother's day by chopping of my hair. First off all she was complaining about my long hair after that she started cutting my hair without wetting it. She was frustrated and was complaining about being short staff. Since the owner of that place has changed this place sucks. I told her to cut only 2 inches and that too layered, she cut 4 inches of my hair. This was the worst experience of haircut in my life. Will never ever go to great clips in my lifetime read more

Bad service. Not honoring online check in. Not even ready to apolohize for what they did.

Listen to other reviewers!!! They are correct! We didn't check yelp first, husband went to get his hair/beard just trimmed. He spent 15 minutes just trying to be persuaded to turn over his email, phone, & address. We thought this was annoying and a problem.. But the real problem was hair cut/ beard trim. She did okay on the hair cut, not entirely even, etc., and then literally HACKED away his beard!! Not at all even, not uniform, now he has to shave his whole face! This was horrible, should have been simple, no problem and ended up a disaster! read more

Worst hair cut ever the hair stylist does not know the meaning of trim. Never going back.

Lien T was the one who cut my son's hair, bad customer service did not describe our experience, she was a very mean and rude Vietnamese woman and I had the worst experience ever. She did a very lousy job on my son's hair and when my husband noticed the back of his hair was not straight and pointed out, she went ahead and cut his top hair short instead. I was not happy with her but still give her 15% tips and she started calling me cheap in Vietnamese (my Vietnamese husband told me what she said after we left the place). But the worst part is, while we were leaving, she started speaking in English and saying about cutting my son's hair twice and I was "CHEAP" about the tips!!! If I could give MINUS 5 stars, I would. Don't let Lien T cut your hair, she is really a very mean soul and I don't know where she got her certificate to cut hair because she can't even cut my son's side hair straight (I had to fix his hair myself). Also, to point it out, we went at none busy time, and there wasn't a line. I can't imagine what type of haircut would it be if it was a busy day. She really topped the worst experience I ever had!!! read more

I went to this Great Clips at South Riding, few things I was satisified with this salon (no wait, smilly greetings and very well taken care)

Wanted to share a worst customer service experience at Great Clips in Peacock Market Plaza - South Riding, VA. The owner/manager is extremely rude and has absolutely no understanding of customer service and experience. I have been a Great Clips customer for over 10 years and have seen multiple owners move through that place and have never seen anyone this bad. I have heard that he is regularly rude to his customer and his staff. I have witnessed him yelling at his staff in front of customers which is absolutely unacceptable. read more