My first major concern involved a serious safety and privacy issue. An individual was granted access to my room by the front desk without my permission or authorization. This incident left me feeling unsafe and raised significant concerns about your security procedures and guest privacy protections. Additionally, during my son's birthday celebration, an employee took a toy directly from my son. This interaction was upsetting, embarrassing, and completely inappropriate. What should have been a joyful birthday memory became a negative experience due to the actions of your staff. Beyond these incidents, the overall quality of our stay was extremely disappointing. The food quality was poor, the beverages were unpleasant, and the customer service throughout the resort did not meet the standards I have come to expect from Great Wolf Lodge. read more

Great Wolf Lodge - Access to my room was given without my permission someone entered my room without my consent and this was there response - Resorts Near Me - Traverse City, Michigan

I was very pleased at our experience at the lodge. We needed a quick 1 night for an appt and everything was so seamless, I was very impressed. Everything seemed clean and it was very fun. The wolf theming was over the top and my kids ate. It. Up. The complimentary wolf ears really made for a slightly stressful arrival more fun. The food offerings weren't amazing, but the one major issue we had with our order being wrong was immediately fixed and refunded promptly with a simple text. Our room was adorably themed and the kids were overjoyed in kids camp! I'm sad we missed the dance party and little character meet and greets, but it will be something we can look forward to next time. There wasn't a ton of waterpark offerings compared to other parks, but honestly it's perfect for a younger audience (under 10). We were able to comfortably do everything within a few hours with minimal lines. I liked the convenience 24 hour location. My major criticism would be that the 24 hour arcade was not staffed and there was a ton of games that needed unjammed and some kids were completely feral and making it miserable for others (throwing basketballs hard at each other and almost hitting my baby). I get that it's a parenting thing, but also when parenting fails, it becomes needing a staff member thing. The prize shop wasn't open either which made my kids upset. read more

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Great place for young kids and families. We've been 3 times, and our kids always have a great time. The amount of activities throughout the day in the lobby, the dance parties and foam parties always gets the kids bouncing around, is always a good time. The magical Wands for the kids to use throughout the hotel and interacting with the different statues and animals, is always fun to watch. The staff has always been friendly and nice. Highly recommend for families with young kids. read more

Went to put sheets on sofa bed that had dried poop on them, No not a stained sheet unwashed sheets!! read more

Great Wolf Lodge - Dirty sheets - Resorts Near Me - Traverse City, Michigan

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Our trip here was fantastic! The place was clean, workers were friendly, and lifeguards were very conscientious. Very inclusive. The kids had a blast! read more

When we arrived the original room deck was not accessible due to a swarm of bees living in the wood outside. We had to move because I don't know yet if my daughter is alergic. We were charged a parking fee when we checked out a day early. They also refused to refund a full night's stay when we checked out 1 day earlier. Terrible experience and customer service. They do not answer their phone or respond to emails. Good luck trying to contact someone with concerns. read more

My family has been coming since 2013. Never had to pay a fee to park in their parking lot. That changed this year. I booked a room thru Expedia and paid $1560 for 5 nights, only to learn upon arrival that there is an additional $20 per night parking fee you are forced to pay. To me, this is ridiculous. We will not be back. read more

AMAZING HOTEL!!!!! I am 12 years old and this place was my Disney World when I was a kid. The water-park is great, The Dance-parties at night are fun, and this location has the Magi-Quest Legacy! (Not 2.0 or evergreen.) Anyway, still upset that they took away the animatronics. The rooms are CLEAN!!! And there are so many tiny details that you can miss! But if you are on a budget, be careful. You have to pay for parking, too. And don't forget to get your free wolf ears!!!! Overall, just a family-fun hotel. You'll have a howling Good time! (No pun intended.) read more

Many cash grabs that serve no purpose. $20 per night fee for parking in a dated concrete lot. Why why why? $20 per person for a mediocre buffet including kids! My grandchild ate two pancakes and three strawberries. Children should have a reduced rate. Refills are not free and one must use a QR code to get refills so they ensure you pay for every refill.!!'n how insulting!! read more

We recently stayed here at the waterpark, and I have to share an incredible experience. While we were swimming, the diamond fell out of my wedding ring somewhere in one of the pools or possibly the hot tub. We immediately let the pool staff know, and my husband filled out a missing item report with the front desk before we left. To our complete surprise, we received a phone call the very next day saying they had found my diamond in the pool filter! I honestly couldn't believe it. This speaks volumes about the staff. They must hire honest, hardworking people with integrity who truly care about their guests. It would have been so easy for something that small to disappear forever, but instead someone took the time to recover it and make sure it was returned to us. It truly felt like a miracle, and I will be forever grateful. Thank you to everyone involved for your honesty, kindness, and professionalism. You didn't just find a diamond you returned something that means the world to me. read more

We recently celebrated our child's birthday at Great Wolf Lodge and it was such a fun and memorable experience for the whole family! From the moment we walked in, the excitement was everywhere. The water park was a huge hit with the kids--so many slides, pools, and splash areas that they never ran out of things to do. What made the day extra special was how kid-focused everything was. The staff were friendly, helpful, and really seemed to enjoy making kids feel celebrated. Between the water park, games, activities, and exploring the lodge, there was always something fun happening. The birthday kid felt so special all day long, and as parents it was great to see so many smiles and hear so much laughter. It's the kind of place where kids can truly be kids while parents relax and enjoy the memories being made. If you're looking for a place to celebrate a birthday that's full of adventure, excitement, and family fun, Great Wolf Lodge is definitely worth it. We left tired, happy, and already talking about coming back again! read more

I went here for my moms birthday and well in the pool someone stole my shoes and we told a worker and they did not care

This is about reservations and customer service, especially the website and main customer service number. Absolutely horrible experience! On hold almost an hour. They jilust laugh and, oh yeah, sorry. You cannot do ANYTHING online or the app, even though the number tries to direct you there. Then they tell me my room is almost $400 for the first night. Not all at what it said when I booked it. Customer service reflects how you value customers. Great Wolf lodge only values how much money they can get, not the human component based on the atrocious customer service. Transfer to the actual lodge who took care of it. Thank you to them, but overall horrible. read more

Overall, the experience is always fun for the kids, and that's why we keep coming back to Great Wolf Lodge Traverse City. Unfortunately, this stay had several issues that made it much more stressful than expected. First, we were not given our Wolf Pass at check-in. Because of that, we had to deal with a toddler meltdown when he was told he couldn't use his wand without the pass. Then at the arcade, we loaded $100 onto a game card and won several hundred--if not thousands--of tickets. When we went to redeem them, we were told the card had 0 tickets. That led to another meltdown when we had to take away the candy he thought he earned. On top of that, several machines charged us points even when they weren't working. We understand that issues can happen, but these problems really took away from what should have been a smooth, fun trip for the kids. read more

Ellie was the finest worker there, Aiden was being a pedo and looking at my buttocks and he's was making up lies and telling my mother we trashed the bathroom which was a lie and was saying we threw the soap when we didn't. I did not feel safe with aiden. read more

I have went here with my family for four years it so fun the magi quest is so fun I defeated the red dragon 16 times. The amount of stuff there is shocking the waterpark was cool and there's a dunking donuts there.I think u should go there read more

It was a pretty good place. Food was good. The workers there are nice water park was good. They didn't have my favorite slide though they do that usual great Wolf Lodge. They have bowling many bowling. I really like. read more

Great Wolf Lodge - Resorts Near Me - Traverse City, Michigan

Dear @GreatWolfLodge, I'm a Black woman in my 50s who recently visited your Traverse City, MI location with my family to celebrate my mother's birthday and nephew's graduation. We hadn't seen each other in over a year and were excited to make memories--especially on our last day together at your resort. While trying to take a photo of my family by the pool, a lifeguard repeatedly walked in front of my camera. When I asked her to give us a moment, she rudely said, "No, I have to do this." Even though no one else was in the area, she continued to obstruct the shot. When I stepped aside onto the ledge to avoid her, she forcefully pushed past me--physically hitting me. I asked for a supervisor. After reviewing footage, management said it appeared to be an "accident" and that the employee was "shaken"--yet no apology was offered. She was sent home, while I was grilled for 30+ minutes, having to prove I wasn't the aggressor. I even showed footage from my phone. Still, the best they could offer was dinner and five comp passes. We had already planned to return in 2027 with a group of 24 for our next family reunion. After this experience, I don't think that's happening. This was more than poor customer service. This was assault. This was racial bias. And this was a complete failure in guest care and accountability. Do better. For me, and for every guest who deserves to be respected and safe. read more

This place isn't so Great...the main pool was cold and I know it's suppose to be really warm. The lazy river water was way warmer than the main pool, so I know there was a problem. Then we went to the ice cream shop and there was a hair in my ice cream. And to top it off, my daughter had a soft serve cone and got food poisioning. We weren't charged for any of it but it was still awful. We weren't able to enjoy the 2 days we were there and the management didn't offer us a discount for the time wasted. I thought the place was dirty and gross. I never saw an employee walking around swiping down tables, elevator buttons or anything that is touched a hundred times by everyone. Overall, the place was flithy and disgusting. We will never stay here again. read more

A much smaller facility than Wisconsin Dells and Sandusky locations. The MagicQuest was a joke compared to the other GWL that have separate buildings. You have to stay with your kids at all times unlike the other GWL where you can let them roam on each level because this one is in the hotel. So you go by private rooms and it just didn't feel safe enough. The waterpark did not have a wave pool and it seemed much smaller. Although it wasn't as busy as other locations. The staff are still very nice and the lifeguards are on top of their jobs. They now charge you $15 per night for parking. Everyone checking in was very upset by it. There's no extra security so not sure why they charge for it. Our room was very nice and the reason I gave a two star. The last complaints have to do with check in. It took almost an hour and I was 9th in line. There were 5 people at the desk but most times only 2 checking in. There was no concierge to hold bags while waiting for your room to be ready. Below are the positive: Accessible parking Accessible rooms Accessible waterpark (they have a water wheelchair you can borrow, lifts to get into pools and lazy river, you can roll under the bucket dump easily. These are the reasons I'm giving them a 3 star instead of a 1 star. I prefer all other GWL locations. read more

Great Wolf Lodge - Resorts Near Me - Traverse City, Michigan

The reason it's not a 1 star is because it's very accessible. Lots of pool lifts and they have a pool wheelchair. Other than that, If you've never been to another Great Wolf Lodge, this place is probably great. If you have, don't come unless you're here for other parts of Traverse City. Water park is small compared to others. Magic Quest is a joke. It's not in its own building or area. It's around the top floors of the atrium. The game passes rooms if the stairs are taken, you're kids can't roam like other ones. There is no level 2 for the quest. The elevator is slow because kids have to use it for the game. Parking is now $15 a day as of May 1st. read more

Great Wolf Lodge - Dunkin Donut - Resorts Near Me - Traverse City, Michigan

We went back again since they offered us a free night. Now the whole first row of parking they are charging you $15 a day to park. Prices of the rooms have doubled. With all the extra expenses if don't want to spend $1,500 a night I guess the middle class is out. We did order out at places close by. They don't do the kids starting the water opening anymore. For our size family not affordable. They did clean up arcade and remodel part of that. But I feel like they are charging double points to play games. Again definitely jacked up prices across the board. Everyone else got to check in and our rooms weren't ready till last minute. read more

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Get ready to be gouged on prices and gimmicks or attempts to get you to "upgrade." They now charge $20 for parking - front desk staff gave a canned response of it being for "upgrading parking lot security." Seems like BS to charge $20 x hundreds of visitors per day...more like an easy way for them to rip off visitors. And now they charge $5 to "activate" the wands. Kids waving wands at their activity sensors is essentially NO cost to the resort. Again just an easy way to rip off visitors. Also very annoying to have to click thru and decline a half dozen times all of their attempts to get you to upgrade while processing reservations. Then they try yet again to get you to do it while in person. read more

Made reservations online with correct number of people. Arrived date of and there showing only 2 people per room. Want to charge additional 20 per person per nite. We had even called previously because it was showing 2 reservations. At the counter I showed step by step booking a reservation and the price did not change on app. Im included a random reservation picture showing this. There is something wrong with there app and they will not honor there app price. Be ready for surprise charges for me it was 540 additional fee. read more

They are nickel and diming at every corner. The $15 per night parking fee feels like a scam to squeeze more money out of us. How are we supposed to NOT park to visit. I wasn't informed until I got my bill the next day - Hey GWL, think about the customer experience - do you want me to leave here full of joy in my heart or pissed off and feeling taken advantage of? Also, self serve soda fountain was TIMED. If you get all foam too bad, you don't get to let it settle down and top off. I just feel like every company out there is trying to find ways to overcharge, slight us, cut corners, and trick more money out of us. It's a sad situation. We opted to get dinner elsewhere - I'll take my business to the family-owned pizza joint down the street. read more

We were really looking forward to our stay at Great Wolf Lodge in Traverse City, but the experience was a major disappointment from start to finish. Before we even arrived, I called ahead and mentioned that it would be my wife's birthday during our stay. I asked if there was anything they could do to help make it special. I was told they couldn't offer anything because we booked through Groupon. That was incredibly discouraging -- a birthday is a perfect opportunity for a hospitality-focused business to go above and beyond, but they clearly had no interest in doing so. While staying at the lodge: My wife slipped and fell in the water park -- a lifeguard saw it happen and didn't say or do anything. No offer to help, no check to see if she was okay. That kind of neglect in a supposedly family-friendly environment is unacceptable. Our room was dirty when we arrived -- trash under the beds and an unclean bathroom. Staff overall were not helpful or friendly. Any concerns we brought up were dismissed. The food and everything else on-site were outrageously overpriced for the quality. The resort was loud and overcrowded, making it hard to relax or even get a decent night's sleep. We ended up leaving a night early because of how bad the experience was -- and we were still charged for parking for that second night we didn't even stay. Overall, this trip was nothing like what Great Wolf Lodge advertises. Between the poor service, lack of concern for guest safety, and unwillingness to offer even the smallest gestures of kindness, we left feeling like our time and money had been completely wasted. We won't be coming back. read more

From reservation to check out, a large pack of Great Wolf Lodge wolves were spotted handling guests' needs. read more

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We stayed in the Fireplace Suite for two nights. The hotel is very busy; lots of kids running around doing "magic quests." There are a lot of "extra" costs if you or child wants to participate in the quests, along with other fees, such as parking. The food and drinks in the restaurant there are kind of expensive for the quality in my opinion. You have to "check out towels" in the water park if you don't bring your own. If you don't "check them back in" then there is a charge. The water park was fun and we enjoyed the outdoor pool as well. Our room wasn't the cleanest, we found coke bottles stuffed into the couch our first day there shortly after check-in. For the price of the stay, we expected better quality and didn't plan on all of the extra fees and costs. read more

Great Wolf Lodge - Resorts Near Me - Traverse City, Michigan

I went here a while back with my friend and kids, 3 of them, between 8-12 years of age. It's a bit pricey to stay here. Had a room with double bed and a pullout. It's a nice hotel and very family oriented. The water park is complete chaos and mayhem during non-pandemic. Not a lot of activities but the lazy River and rides with adults for the shorter ones though. The youngest of my friend's kids was on the short side and wasn't allowed to do many rides on her own. She was totally disheartened to have to hang with the adults while her two siblings were able to run free and on their own. read more

All in all, it was a pleasant stay. The room was nice, clean and well kept. Definitely a water park for a younger group of kids. My son is 10 and my daughter is 13. They still had a decent time, but we thought the water park was going to be a lot bigger from the pictures. Price wise, not worth it. Like I said the room was nice, but way over priced for what you get. If the park was bigger and more things were included, it would have been great. read more

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Amazing experience here. We live in Az and frequent the location out there (also amazing). Same experience here! Everyone is so nice and traverse city is a beautiful place! Minutes from almost everything, this lodge is amazing and all the employees are super nice and friendly! read more

Check in at 4 room was ready a little before that. No map or direction of room location. After all the money you spend on the "resort" itself you also will find yourself paying: $35 resort fee, $15 parking per day (not plowed and not easy access) side walks were not shoveled either. $100 a night for security deposit (returned). "Resort" does not accept cash. Room was well cleaned some cobwebs up high, breakfast at cafe good selections. Waterpark was good condition and life guards job well done! Room was on first floor, people above were so loud it shook wall art and lamps. Probably will not come back due to price and hidden fees. There are other waterparks that are same price and offer more. read more

great place for kids, just don't expect to much from customer service once you are there. everyone seems friendly enough, just seem to struggle with basic hotel needs from customers. read more

It was fun ! Although after you pay all that money to stay . They add extra on. One big example for me is parking. Now after paying almost $700 for two nights. Parking should be included ! Included for guest staying at the Hotel. It was only 15 $ a day but its the point . read more

I loved the atmosphere and the slides were amazing with the all you can eat buffet great service.

Buffet Breakfast I found out that the only option for breakfast was the buffet so I told my family we were going at 7:30am when it opened because I do not like to eat at buffets due to the contamination from people whom have no business being at a buffet. We arrived at 7:30 and were the first family to get our food from the buffet. While we were sitting and eating the general public did not dissapoint. As I predicted there were children at the buffet some getting there own food and some holding plates while an adult was placing food on the plate. The children some of which were mouth hight to the buffet food were coughing directly toward and on the food. One small girl I would say was about 4 grabbed a pancake with her hand and it fell on the floor and she put it back. There were many small children in line at the buffet that were coughing without covering their mouths. The cough and sneeze gaurds on the buffet were adult height. Needless to say this prevented us from getting additional food after witnessing this. This was not a pleasant experience especially for the premium price I paid for the buffet. 3 adults, 5 children. $106. None of my children were coughing and they know thier manners. Unfortunatly that is not the case for other children. May I suggest children under a certain age lets say 12 are not allowed to go up to the buffet. Parents would need to go and put food on their plates. I also witnessed there was no emplyee supervision at the buffet. read more

This was a fun getaway during our holiday break, and hubs was grateful to have been able to book only a week before our trip. We booked a two-night stay, but really only had time to go to the water park for one day. The week-day hours for the water park are 10am - 8pm. We arrived at the resort Wednesday at 8pm, and checkout on Friday was 11am, unless we wanted to pay a $49 late check-out fee (is this something new, or just with the kid resort place?). My son also had a good time with his MagiQuest wand. Shout out to the woman working at that store on Friday morning - her tips helped him beat a dragon, leaving the trip successful for him. The pizza place downstairs - meh. I think they lost our order, so she just took a name off another one and gave it to me out of the warmer. And it took so long, we were out of drinks, but there are no refills, which we didn't know when we filled our cups halfway with foam the first time. The actual restaurant was much nicer. Hubs and I escaped for some drinks and appetizers while the kids did their wand stuff. It was nice, and the staff was excellent and attentive. Overall, they don't have a lot of competition in the market, so we'll probably be back, unless the kids age out first. read more

This review comes from a parent who's you test child is 17. He did not join me in this trip. I was on a business convention. BUT, as a parent, this place was hopping. There were all kinds of activities for the kids. Had I been 45 yrs younger, I would've lost my mind. The staff was extremely hospitable, like they knew the patrons were here to have a good time. Our food was excellent! When I have the opportunity I will bring my grandkids here for some fun! read more

The Lodge used to be so great. Unfortunately they have taken a SHARP turn for the worst. Beware the $15/night parking scam they don't tell you about until check-in (wild they take advantage of families this way). Also, the place is filthy. It's not a "good faith" family type business any longer. We're sad to say we're done. read more

I came here with my 6 year old twins. The place is overall very affordable, clean, and the staff was friendly. I thought it was a similar experience as Disney in that everything is designed with kids in mind, but obviously less to do here, but at a fraction of the price. It's good for 1 or 2 nights or while seeing other stuff in Traverse City. They had life jackets for kids, and there were many very professional life guards who seemed to take their job very seriously. The water was very warm, and my kids had a blast. We were here midweek after school had started so hard to say how the place does during peak season. There is a Dunkin' Donuts with normal prices and a restaurant with reasonable prices and huge portions. The mini golf was also fun and reasonably priced. The theme rooms were great for kids as they get a bunk bed in a cabin-like setting. It reminded me of Disney in how it's designed for kids. The only main negative was the arcade which is a total rip-off (5x the prices of Chuck E Cheese), and most of the games were the scam use the claw to try to grab a stuffed animal. Magic quest was a little expensive, for what we got out of it with little kids, but I imagine older kids would get their parents money worth. For those unfamiliar with Traverse City, the area is gorgeous so plenty to see outside of Wolf Lodge. read more

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