After a very picky friend of mine got a standby generator installed by Green City, I thought hard, but not long, about this option for myself. After the power went out 3 times over Christmas week 2022 when the temp's were in the 20's, the power going out last summer when it was in the 90's, and Pierce County having multiple power stations vandalized Christmas week of 2022 causing lengthy outages to thousands, I decided it was time. I called Green City for an estimate, reached a real person and the estimate was promptly scheduled. I also called around to a couple of other contractors, encountered difficult to navigate phone tree systems, and left messages. When it took days to hear back from the other contractors, if they called back at all, and I read reviews, I decided to have Green City do the work. If a company doesn't provide good service BEFORE they have my money, they are immediately marked off my list. Josh w/Green City came out, explained how Green City works and what would need to be done to install a standby generator for my home. Green City is about to add their own electrical division, but when I had my generator installed, they contracted w/an electrical company for the electrical work. I usually don't like working w/companies that contract w/other companies as there is frequently a disconnect between them. I've experienced sometimes it can be an issue as to which company takes responsibility if something unexpected arises. Josh indicated Green City only works w/two specific electrical companies because those 2 companies always have their permits, always do what they say they're going to do and are excellent. I checked the reviews of the electrical company Josh was going to use for my job and the reviews were excellent. In a day or so, I had an estimate. My electrical panel is original to my home (37 years old). Josh indicated while it wasn't a requirement to update that panel, he suggested I do so because I'd get a significant price break, since the electrician would be at my home already to install the generator panel and a transfer switch. I agreed to have the panel upgraded and the work was scheduled. The crew came out on time on the day we'd decided and went to work. It was about a day and a half of work. However, there was a delivery delay of the generator due to icy conditions in another state, which was out of Green Cities hands. Josh kept in close contact w/me regarding the delivery, and we scheduled the install a day or two after we'd originally planned. Green City was EXTREMELY apologetic for the delay and kept me apprised each step of the way. I work from home, so the 'delay' wasn't an issue for me, but I'm sure caused them to juggle jobs/crews etc. Green City was always responsive, friendly and clearly cares a lot about their customers and their work. The generator is in and I'm extremely happy the work Green City did. They were communicative throughout the entire process, honest, fair, timely and I could always reach a person when I had a question (and I had a lot). ALL the workers were friendly, a pleasure to have in my home and took my yapping Pekingese in stride. I don't hesitate for a moment to recommend Green City for your home needs. The generator has given me great security and peace of mind. read more

5 STARS ALL THE WAY. This is my second time using Green City Heating and I regret not having written a review of their work in 2015 when I had them replace the furnace in my rental home with a Heat Pump HVAC Unit. I can tell you four years later that everything is humming along nicely with that system and it has been trouble free and flawless in operations. I purchased their 3 year maintenance program and what a tremendous peace of mind that has been. Each year they come out and go beyond expectations to ensure all is working fine and making sure to ask if we have any questions or concerns. Now to my own home where I just had them replace my 20 year old boiler for our hydronic heating system. I was in the process of selling my home and needed a fast turn around for replacing the boiler. Paul came out for the initial inspection and recommendations. Behind the scenes I had Jeff and Tia assisting me with any questions and concerns. My closing date for the house was just 2 weeks away and everyone pitched in to ensure a seamless transition in the replacement. From behind the scenes Jeff kept me informed on the new boiler availability and arrival date just a mere week away from closing. Paul, Tim and Amos arrived on time and began their magical work of taking out the old and installing the new system. It was obvious to me they all worked well together and knew what they were doing. It was plain to see they knew their tradecraft. They were polite and patient with me as I watched them go about their business and were quick to answer any questions or explain how things were working. I was impressed with how much effort they took to ensure they didn't leave any messes or track in any dirt or debris as they went about their work. Tia at the front desk was a tremendous help when I had questions about billing. I just can't say enough at how pleased I am with their work. This isn't a one-off thing.....they did it right in 2015 and they did it right in 2019. I have total confidence in them for any future needs. read more

From the scheduled time of my estimate to the final completion inspection, Green City Heating has exceeded my expectations! Isaac Steere showed up 10 minutes early before the scheduled appointment with mask on, elbow bump, social distanced and had booties over his shoes. A true professional (not just a sales person) but with years of installation experience. for my existing home a detailed description of what needed to be installed for energy savings and performance efficiency. Inspected the attic in great detail to insure the purposed system he was presenting would fit with little to know disruption of existing wall coverings. The beginning of the installation process, the Green City crew, Alex DeLappe and Jasper Sayers arrived on schedule and represented themselves as impressively as Isaac Steere did. Floors coverings were protected, was needed to be cut for vents, they used a hand saw (no power saw) to keep the dust level to a minimum. Every night, the tarps were rolled up, floors were cleaned! The project was complete, inspection finalized. Brittany Rush, green City Heating Administrator was in constant communications regarding the process of the installation and to address any issues or questions that I might have. As a specialty contractor for over 50 years, I am excited to finally find a company that practices old fashion qualities, attention to details, protected my home during installation and professionalism as Green City Heating! I will be referring my clients to them for any future HVAC projects. Beautiful installation, great products, on time and on budget! Thank you Green City Heating and your great staff. Respectfully, M.M. Patricelli read more

Furnance went kaput on Thursday. Called a company on Friday at noon and they were out within the hour. Parts were $5500 but would take a few weeks. New furnance could be installed on Monday. As I was looking over the contract a lot of stuff was missing including the brand of furnance to be installed, venting and various other items. Plus you had to become a member of their Care Club to get a $2300 discount. Replacement still was $16k plus. My son advised getting a 2nd or 3rd quote which I did. I chose Green City Heating out of Tukwila. Normally they are closed but the owner called back to say he would look at it. He confirmed that the furnance was shot and that it was not worth replacing parts especially at $5500. Jeff went over everything they would do and why. He answered all the questions and the price of installing a new furnance, permits, changes including new thermostat, and surge protector. All this for $8700 which was half the cost from company A. Monday morning they were here at 8:30 am and ready to install. Jasper and Devon were outstanding in answering my questions, removing the old furnance, adjusting the location of the furnance by three inches so that in the future if someone needed to work on it they had the extra inches to do so. The work looks great and the furnance is performing at peak. Clean, respectful and Green City should be very proud of these young experienced men. Im not into trashing other companies but my advise is always get a 2nd quote or opinion at least. Thumbs up to Green City Heating. read more

My wife and I finally decided that it was time to have air conditioning installed in our home. Our furnace was also near the end of its useful life, so we decided it was time to get that replaced as well. We called up 3 local companies to get bids including Green City. The owner himself (Jeff) was the one who came out and met with us. It says a lot when the owner of a service company himself is the one meeting with potential customers to provide estimates. There was no high pressure sales pitch, unlike one of the other companies that we met with! Jeff was honest and straight forward with us. He let us know what exactly what our house would need and presented all the different options that Green City had available. Green City is a Lennox dealer, so you know you are getting good equipment. My wife and I were thrilled when Green City presented the lowest bid out of the 3 companies. The installation crew was awesome! They showed up right on time and got right to work. They took the time to walk me through every step of the installation to make sure that we were happy with the placement of all the equipment. They had our new heating and air conditioning system up and running by the end of the day. The installation was super clean and looks great. Based on our experience, I would highly recommend Green City to any of my family and friends. Green City also works with local credit unions that offer low rate financing, which is what we opted to do. We will definitely be Green City customers for life! read more

We would definitely use Green City in the future. We had a very positive experience with all of the staff at Green City. Jeff, the owner, came to our place about a year ago to give us a bid for a mini-split system install and we sat on it until a month ago as it is a big investment. He was very no-pressure and patient in answering all of our questions in easy to understand terms. Of course the price went up for our install but it had been a year and the increase was logical. Alex and Anthony the installers were on time each of the two days for our job and very polite and good communicators. Alex was great about correcting one issue with the type of head unit that we wanted in our main living room (we went with a silver/gray finish instead of the normal white). Alex made sure to check in with us at the beginning to identify the locations of the five indoor units and he didn't even blink an eye when he found out he needed to run some of the lines through our cramped attic to ensure the line sets didn't run around the front of the house. He also made sure to check-in regularly on how the install was going and to go over the appropriate running of the electrical line that met our needs as well as theirs. The indoor units are super quite and cool down our rooms quickly, just what we wanted. We can't wait to try out the heating function this fall/winter. Alex and Anthony even notched out one of the line set cover runs to sit nicely up against our air vents. read more

Discovered on 2/1 that 12 year old boiler was leaking exhaust from its vent pipe. Due to service/communication problems with our existing supplier, decided to look for another heating company. Phoned Green City Heating and Air Conditioning at 4:30 that day and Jeff Simonson, owner, came by that evening- reviewed our current system and provided us with a very thorough bid on replacing our existing boiler. His proposal was thoughtful, complete and very competitive with other suppliers. Jeff's proposal included items that were not included on other bids, but needed attention. (for example, the cleaning of existing duct work which had not been done in 14 years). He committed to having the job done in three days and provided us with a water tank so that we could have hot showers since the boiler heated our water as well. Everyone from Green City (Robert, Damian and Aaron) were extremely professional and took great pride in their work. The team not only met all deadlines, the quality of their work exceeded our expectations. For the first time in 14 years, our daughter's room has heat!! (I think the air handlers were so dirty, it was blocking movement of air into her room). I should add that we had had numerous service calls over the years in an attempt to correct this problem. Our mechanical room looks better than ever and Robert gave me a very thorough review of the changes and system. I would highly recommend Green City for your heating needs. read more

Hey Jeff, I left for deer camp Wednesday at lunch while your guys had boiler apart. They got us hot water for the night and we used our mini splits for heat in the bedrooms that evening. They finished on Thursday and fixed a gas leak that we didn't know we had. We were told by the realtor and inspector those boilers just have an odor. That was two years ago! Thanks for fixing that. I flew home Thursday night for a sports awards banquet for both of my daughters. Everything looks great and I had a hot shower with immediate hot water thanks to the recirc pump being operational. My wife relayed to me the checklist your guys went over upon completion. She and I were both very impressed. I bet that saves a ton of call backs. I will be implementing something like that at my business. Both of your technicians were great guys and did a fabulous job. I'm back hunting again but wanted to let you know how happy we are. The technicians gave us some things to watch for and call if there is an issue. I doubt there will be but will call if there is a problem or if we have questions about the system. I will be sure to recommend you whenever I have the chance. Repeat customers are tough with 15 year products but a good recommendation can get you that next job. Thank you very much, you have a great staff and business model. read more

Green City Heating and Airconditioning installed a ductless mini Airconditioning system in my town home unit about 2 months ago and it is working beautifully. I normally am not into writing reviews, but with my exceptionally satisfying experience I felt like making this an exception. I researched with four different well known contractors before finalizing to go with Green City. And I am so happy with that choice. I found the owner Jeff Simonson a solution and customer satisfaction person and his entire team following that same attitude. Diamond Harris came out to evaluate and provide estimate. Showed me all the options. A perfect solution was given. Received his estimate and proposal. Had some issues and concerns with the proposal. Had a conversation with Jeff. And what an experience with Jeff. Every issue I had, was resolved amicably and pleasantly. And now the installation. Alex and his support Randy did a super job. My town home manager who rigidly implements HOA guidelines was impressed. Not only approved the job, but gave the installation a high. The job was done so well that I had a few neighbors coming out with compliments and asking for references. Will I recommend Green City. Absolutely. As far as I am concerned, Green City is the provider for all my future HVAC needs. read more

Due to recently being diagnosed with bad allergies, I needed to find a place to install an air purification system for my home. Everyone at Green City was extremely helpful, patient and knowledgeable. Jeff came out for the initial consultation and gave me several options for Air purification systems and furnaces that would allow me to run it 24/7 that were much quieter than the furnace that was installed when our home was built 14 years ago. We called, emailed and texted back and forth many times and he gave me full pricing breakdowns for several different options which allowed my wife and I to find the right equipment for our needs and budget. We ended up also having Green City install a new water heater. On installation day the crew arrived on time and got right to work. Alex was very helpful and knowledgeable regarding the few questions that I had. They finished several hours ahead of schedule and did a fantastic job. I'm extremely glad I chose Green City to install our Air Purification system. I'm all set for allergy protection as well as next year's wildfires. We are so satisfied with their service that we are even planning to have them install air conditioning for us next spring. Highly recommended! read more

My experience with this small family business has been great from start to finish. First, Green City Heating and Air's owner, Jeff, gave me various options for my heating and cooling needs and quickly followed up with a detailed written bid at a competitive price. He was also able to include some rerouting of ductwork and moving the position of my furnace for a more reasonable cost than the quotes I'd been given by the big HVAC companies. The HVAC techs -- Ron, Anthony, and Tyler -- were all professional, respectful of my home, very hard-working, and just nice guys to be around, and Debbie in the office has been so helpful and such a pleasure to deal with. Thank you, guys -- you're all awesome! But what impressed me most about Green City is how they reacted when we ran into a couple of unexpected problems: they were responsive, very fair, and worked on finding solutions I'd be happy with. This company seems to genuinely care about providing great customer service, and that's a rarity these days. I wouldn't hesitate to hire them again in the future and I'll be recommending them to all my friends and family. read more

Our gas furnace was on it's last legs and we were thinking of adding an air conditioning unit, so I scheduled four companies to come give bids in mid-July 2020. When Jeff, the owner of Green City, came to give his estimate he was very straightforward and said he was going to be "very aggressive" on pricing, and I thought "sales pitch". Well, it was not a sales pitch, but a fact. After the third bid, not only was his price the best, but also the best equipment, so I ended up just cancelling the fourth appointment and went with him. I also liked the fact that they are a local, family owned, small business. The installers, Robert and Alex, did an excellent job and even added some power outlets that made their job easier and will benefit me as well. We were so glad that we made the decision to add the a/c unit, it has been great on these hot summer days of social distancing due to covid! Also, Paul, another technician, came back a week or two after install to rewire our Nest thermostat, at no additional charge. We couldn't be happier with our new Lennox furnace and a/c, installed by Green City! read more

Jeff with Green City was responsive and quick to get us scheduled when our water heater started leaking over the weekend. We have a direct vent water heater so he helped with information that aided us in deciding how best to proceed with the replacement. They got is worked into their schedule on short notice for a Monday afternoon water heater replacement. The installation technician, Robert, was fantastic!! He called to let me know he was running early and asked if it was okay that he arrived sooner than scheduled. When he arrived, he explained that a colleague would be joining him to help with the replacement, what they would need to do, and estimated the time it would take. Robert and his colleague were friendly, efficient, courteous, and professional. The work area was super tidy when they left and they were very conscientious in their work. I highly recommend Jeff and his team at Green City and know who I will be calling when I next need help! read more

The Green City team did a great job installing a ductless 4-zone mini-split system into my home. We discussed several options for adding A/C, and Matt who helped me with the estimate and on-site worked with me to discuss options for aesthetics, performance, and efficiency. His attention to my concerns about how the install would look in the interior and exterior is one of the reasons I chose Green City. The install went well, and since I own an older home, we couldn't run the refrigerant lines through the attic as we expected. The team came up with good alternative options, and in the end there was minimal impact to the exterior of the home. That, and running the conduit around the exterior looks way better than I had imagined. They professionally completed the job with courtesy and attention to detail, and now I'm happy to enjoy my home even more with the comfort of air conditioning. I already recommended them to a few friends! read more

Pre-Covid I met this company at a huge home show at (then) Safeco Field. I was shopping for home improvements, mainly a heating and cooling system. The representatives where friendly and knowledgeable, not pushy or cheesy like other encounters with similar companies. I scheduled my appointment and bought everything! The install team was efficient and diligent, careful to have everything perfect in a not so perfect environment (pipes in the way). Last night my furnace stopped working, I took precautions and closed off part of the house and brought doggies up with me. In the morning I called and was put on the long service list. Within a few hours a tech and a manager was onsite and got me running again with heat! With the unusual low temperatures (below 20 degrees) I was one of many, I felt like a valued appreciated customer. This company treats their customers like friends & family. I highly recommend them! read more

I was very happy with the customer service provided by Green City. I did a lot of research and received several quotes before choosing Green City to replace my furnace. I was grateful to have met Jeff from Green City who explained all of my options and the entire process involved. He is very knowledgeable, professional and seemed to take a lot of pride in helping me get a good price as well as the best system for my home. As a single mom I get worried about companies taking advantage of me, but after meeting service people from other companies and then meeting Jeff, I knew Green City was the best choice. I had my brother-in-law, who does construction, look over the quote and also check out the install and he was very impressed as well. I now have a new furnace that works wonderfully! I highly recommend this company. read more

Green City Heating repaired my furnace last week when it was VERY cold - seeing my breath indoors was not my idea of comfort. PSE initially attempted to service it - they identified the problem but stated they did not carry the part. They were nice but the service window was 5 hours. The first place I called did not return a call. The second place had no appts for a week. It was a very GOOD experience! I called Green City and they answered the phone with courtesy and offered me two appt windows (only 1-2 hours) over the next two days. Rod, the tech was prompt and walked me through all the steps and time frames clearly. He worked VERY quickly and the process was exactly as he said! Costs were reasonable for the project. Green City as a strong employee with Rod. This is a well run machine. Bravo! read more

I am really happy with the result. Green City was great to deal with before, during and after the installation. Honest pricing and properly sized solution from the beginning - no games. (Seven contractors; three made it to a second call; Green City offered best package right from the start.) Experienced and focused team delivering what they promised on schedule. Did not try to negotiate price adjustment when surprises came up during installation. They just overcame the challenges and completed the job. They were responsive with post-install technical support after installation - on something that turned out to be my misunderstanding not a functional issue - but they were there promptly for me. Summary: Good people. Quality work. Honest pricing. read more

Called Green City for furnace repair because of the positive reviews on Yelp. It was determined that the main circuit board was malfunctioning and replacement would not be cost effective for a 20 year old Lennox furnace so, we opted to have a new furnace installed. Green City had installers available by the next day which was awesome considering the outside temperatures were in the low 40's . Both the installers exceeded my expectations by wearing masks during the entire install and by leaving the house like they had never been there. The installation itself was done very neatly. It was also excellent experience working with both Murphy and Debbie in the main office. Highly recommended! read more