Workers can have more patience and not give attitude or rudeness to customers and no talk back if a…read morecustomer does not like the service that is given. Personally, we walked in to get glasses that had old frames and new lens and ask the worker to see if they were in yet. She was on her phone before hand and gave attitude towards the question. Then, as we walked out because we did not like this service, she started to talk back and give major rudeness towards us she was also saying to watch your mouth and not to speak that way with a child around and mind you the child is older.This was the worst experience ever. I would not recommend coming here personally now I'm going back to my old eye doctor because this does not go well with me.

LensCrafters and Dr. Minnich, I owe you an apology. I purchased glasses from a different retailer…read moreand it turns out that I actually did need to adjust to them. I also needed bifocals (I have progressive lenses now). In the past when I purchased glasses, I never had an adjustment period and I never had headaches...so every time someone was telling me that I needed to adjust to them, I didn't believe it. So again, I am sorry.

Wow 5 plus stars for Ms Jackie. Best service experience to date. She set the visit tone. Helpful,…read morefriendly , professional. I hope she always checks my vitals. 1/5/2025 D. King

This place is an excellent example of why there needs to be laws governing the use of or smelling…read morelike marijuana in public places. The smell was so pungent that my fiancé ended up in the bathroom regurgitating. This space is being used to deliver health care. The management failed to maintain a healthy environment. Once my fiancé explained to the manager that the smell was making her Ill, he went around spraying Lysol in the air to mitigate the smell from the marijuana. This did not work and exacerbated my fiancé's asthma. This is not an acceptable setting for delivering health services. The purpose of this revue is to help manage maintain a healthy, welcoming environment in shared spaces.

Messed up glasses where I can not read with them. The customer service has been pretty much…read morenonexistant in any kind of help.

Paid cash for the eye exam and glasses over $300 First issue…read morewas couldn't read apparently they didn't put the correct info for the lab. Brought them back then 2 weeks later they did not fit basically falling off my face if I even looked down. The employee was annoyed and said she was trying to help but it was like talking to a brick wall. Definitely would not recommend this office . I am going to have to get another pair of glasses because these do not fit correct and i can't see well out of them. No help from the optometrist, I even asked if she was aware of the issue.

Easy to get an appointment, even at the end of the year when you are trying to squeeze in your last…read moreexam last minute. Incredibly friendly staff!! I'll be going every year.

Crassie was awesome. I often have a hard time picking eyeglasses. She was so patient and…read moresupportive. It made such a difference that I will now only buy my glasses from here.

I have never found a better eye Dr and assistant store manager Mike goes above and beyond…read moreeveryone's expectations!! Made me feel welcome and the lady eye Dr Anita is amazing on making you feel like your part of the family!! Love this place for contacts and glasses

Transferred to this America's Best location since it is close to my home. Went in for a glasses…read moreand contact lens exam. The location is very clean and organized. The staff and doctor are easy to work with and make you feel very comfortable. I called with some follow-up questions and the doctor was very patient and explained things very thoroughly. I am very pleased with the glasses I ordered and the time each person took helping me to chose them and fit them properly.

Exam was great and service was top notch! I was introduced to Pair Frames and Toppers and these…read morewere the most exciting and versatile glasses I ever had! My Lenses are Bifocals and went with a lightweight lens and no line. Best Ever!!!!! Thank you all so much! M.D.

Exceptional Customer Service! Caleb was extremely helpful,…read moreensuring that I had all of the necessary information when selecting a new frame. I would totally recommend this location for all your vision needs.

I got my glasses here a long time ago, and I keep getting lenses replaced rather than buying new…read moreframes because I love the frames I have. They will still fix the frame when it breaks. LensCrafters told me it was broken for good, and that they'd have to give it to a specialty lab that would take 3-6 hours to fix it. The guy behind the counter at Visionworks was able to fix the hinge with just a pair of pliers in about 30 seconds. 10/10, wish I could rate them higher. They stand behind their products even years later, and they are good at what they do.

EXAM: As a new patient, my visit was professional and…read moreenlightening. All procedures were explained to me. Mu tests results were presented to me with total clarity. FRAMES: The choices for frames were amazing! I really liked the styles and team in that area will guide you to decipher your choice of frames.

I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.

Sending huge KUDOS to Dr. Bury and her most dedicated staff she truly is amazing EYE doctor she…read morereally cares about her patients. So personable, friendly and so accommodating to all your needs. Her staff has always been so polite and very inviting and friendly. I always had a great visit, every time I've had to call with a concern or issue, I've always been taken care of. I feel very fortunate to have a great optometrist all these years. Thank you so much! Olga Sivek -Oak Lawn, Il

Do NOT under ANY circumstance see Dr Salem, unless you like to be ripped off!…read moreHe'll first insist on charging you for a scan, stating ALL patients must have a scan on file, which is a blatant LIE and not standard practice at any other local optometrist! Just a scam, by a sleazy Arab, to make money! When you refuse the scan, you'll immediately see a shift in his persona. The glasses are waaaay over-priced and if you have issues with glasses ordered through them, you'll have to fight like hell to have them corrected! Save yourself the headache and hassle and avoid this shady practice at all costs!! You're Welcome.

Made An Appointment That Took Months To Get, Finally Got It, Only To Be Denied Because They Booked…read moreMe For A 3:30pm Appointment But Told Me It Was Fir 4:30, I Showed Up Around 4:25, And They Said , Your Gonna Have To Reschedule, unfortunately, Next Available Appointment Is For February, Horrible Experience, Will Never Go Back.

Caring and professional staff, informative explanation of eye health by physician. The slide…read morepresentation which you can view as you await your appt is a mixture of humor and interesting facts about the amazing structure and abilities of the eye