My car was in need of an oil change and I had a recent disappointment at a dealership so I was…read moreseeking another outlet beside Jiffy Lube who I promised myself I would never go to again. I noticed that this new store had opened and it hadn't been there very long and so I decided that I would go in and see if I can get an oil change done. First of all of this location was built where a bank used to sit and unless you live in the town, you're not gonna know that it's there. But it's located on the corner of 27th and Iowa and its very visual. Access to the facility is very easy to get to and it is not crowded. First of all they have a sign in the front of their building that says oil change in 15 minutes. I was skeptical when I saw the sign because I've never had an oil change done that fast, but I went ahead and pulled into the line. I was immediately greeted by a blonde female and I was impressed that I was looking at her uniform and I seen all the dirt and oil on it knowing that she's working as a mechanic and making a decent salary then did my heart good to see a woman working there. She greeted me and was very friendly and told me where to park. there were five other cars ahead of me. One negative thing did happen was that they made me change lanes four times. They had me move from Lane one to lane three, then from Lane three to Lane two and then eventually made me move back to Lane one, then they made me back out so that someone in lane two could get in front of me in Lane one. I know that's a lot and and it was extremely frustrating and that's why that was an issue for me. As far as I could see there were six mechanics all working the three lanes not to mention the people who were under your car doing the oil change so they were well staffed and well-equipped. The place was clean. No trash or debris, it was spotless. They all helped each other and worked in teams of two. Most of all they were engaging. they kept talking with me. I had a guy who told me everything that I need to know. He showed me what the level in my car was, showed me the filter, everything I needed to know he informed me of . in the past, I had oil changes done and nothing was never communicated with me, until it's time to pay the bill so I did feel that this place was a step above other places in that respect. Now I do believe the oil change is a little expensive but I don't think it has to do with the company so to speak. I think it's just inflation in general. And they have to stay competitive with other businesses that do the same, so I get it. Overall I would recommend going to this Valvoline and even though they promised they can get it done in 15 minutes I was there probably 35 minutes but even that is better than sitting in a dealership waiting for hours for a simple oil change

Went here once. They put the oil filter on way too tight and the next people who I had change the…read moreoil almost couldn't get it removed. I definitely won't be back.