Chuck in sales and Brian in finance were amazing! We don't buy cars from dealerships due to bad experiences, but this was so easy and fair, no games, and everything was up front and transparent! read more

A good friend of mine did an internet purchase from Gresham. She lives in Los Angeles. The first indication that this dealer had issues was the way they handled the paperwork. Instead of e-docs, they took photos of the contracts on a desk with a smartphone and emailed her those, they were hard to deal with as they were photos and not e-docs. Ok, so she did all that and ended up purchasing the car. She then paid a car transport to deliver the car to Los Angeles. That all went ok. Now she has a car that she cannot drive. She has no paper plates and no temporary operator's permit. She has gone to the CA DMV and they have no record of the car's VIN in the CA system. The car was delivered on 6/24 and it's just sitting in her garage. She has made contact with various people at the Gresham dealership, only to get the run around over and over. They tried to tell her that the "Transport" sticker used by the transport company was ok to drive with. From what I know of this dealership and reading the other reports, I would stay away if at all possible. read more

What I want to know is just how the heck do you get someone to respond back when there is a problem. Unfortunately, I have the somewhat unusual circumstance of purchasing a car there but living in another state, so visiting them in person is not an option. I have reached out to the owner, dealership manager, finance person who handled the paperwork and have not heard one word back from anyone- I guess once the car leaves the lot it's no longer their concern. It's not only frustrating and disappointing but shoddy customer service at best. read more

This place is terrible. We have purchased 3+ cars from this dealership and every time we bring a vehicle in for service they try to rip us off. #1 Last year I brought in my wife's 2020 Rav4 for service. They tell me the brakes are at 10-20% and quote me an absurd price for brake pads. I take the car straight to Nolans tires and they said you brakes are at 80%. Too funny Swickard. #2 Bring our daughters 2017 Prius in for 1 of the 2 service appointments that came with the purchase of the car. Dropped car off from 30 minute drive only to get home 30 minutes later to get a call that the Prius is done with service appt. Get to Toyota and look at paperwork. They didn't change the oil or rotate the tires. They lied. My daughter called the dealership back when she got home and the service manager could not even tell her what they did to the car and then never called us back. You guys are shafty. #3 Today 5/9/2025 I bring my 2023 Rav4 Prime, which I purchased at this dealership, they tell me I need 30k maintenance and quote me $1030 for the service. I was like I will go look this up. Just change my oil and do a tire rotation. In the service manual it states to check all the fluids they quoted my $1030 to replace. Come on guys! I called my mechanic and he quoted me 1/3 less than what Toyota quoted me and told me I don't need to change out all these fluids but just check the levels. This dealership is a true ripoff and we will never purchase a vehicle at this dealership every again. I would avoid this place at all costs. read more

I gave one star because of service tech trying to "up-sell" me on stuff that Toyota doesn't even recommend in their service interval. Up selling is a trick for the dealers and techs to make extra earnings. Go on google and search out Toyota Dealers Up-Selling customers for unnecessary fluid and maintenance. Also search out just exactly what the factory recommends and take it with you. This dealership at 30K wanted a brake fluid change for extra $400 plus fuel system cleaning $200. that's on top of the basic cost for hundreds of dollars. Don't be fooled. I'm doing the whole 30K service for $100. do a YouTube search "Toyota Scams". read more

If I could give zero stars I would. We called on a Saturday to get our engine detailed. We got a quote for $100 and an appointment for Monday morning. We forgot we had a prior engagement and called to change it to Monday afternoon. We asked if they could verify the $100 quote as well. They said they will call us back and we confirmed our phone number was correct they had on file. We got a text verify both appointments. Never got a call back! We got there at 12:30 to drop it off early. They then decided to tell us it would be $210 to complete the service and to pull on in to drop off the car. Once we did we told them we had a guy quote us at $100. He went inside and then told us they don't have a detailer to do the job today!!!! They told us the manager tried to call us to tell us they don't do engine detailing. Then proceeded to tell us they'd have someone tomorrow who could do it. We said "Thought you don't do engine detailing" he then said it was hypothetical if they had someone. He couldn't keep up with his own lies!! How can you 1. Schedule appointment over the phone with their service people for a service they "don't" do. 2. How do you schedule an appointment same day when you dont have the specialist in that day??? 3. You were ready to do the job until we told you that we were quoted a different amount and wanted you to honor that. Then you made up serval reasons why you couldn't do the job. They were rude and not professional at all. We watse time. That location is slimy and I'd stay away. read more

I bought a truck from these guys a used Tundra as is as part of the deal since it was dirty they were going to detail it and install a missing cover on the overhead console. The deal was so that I would come back when the part is in and have it detailed . 2 weeks later they call me the part is too hard to find; they're not doing it anymore. I was like what the heck there was 2 little portions you guys agreed to you have to honor it I don't mind if it takes a few months to do. Finnaly thru a manager they re agreed . Then they schedule me for the detailing. I bring my car and drop it off. They say come back 3-4 hours later. When I came back they don't have a detailer for the day they're trying to figure out what went wrong. Still sitting here while they're looking for answers. 4th car from a dealer 1 new and 3 used. This was by far the worst experience by far. Like everything they do is a cluster f)&& I'm debating to just detail myself and find that part read more

Unfortunately, I cannot recommend this business after my terrible service experience. I took my Toyota Corolla into the service department to replace a flat tire. I dropped off the car at 8:00am and it was ready at 6:00pm when the shop was closing. After leaving, I stopped at Walmart in Wood Village. When I pulled into the parking lot, there was noise coming from the same tire which was replaced. The shop was closed so I called emergency services. When the technician arrived, he assessed the tire and discovered that 4 of the 5 lug nuts were not hand tightened. Had I driven any further, the tire would have fallen off and caused an accident. The next day, I returned to the dealership and asked to speak with the service manager. He was not available, so the sales manager spoke to me. He agreed that the situation should never have occurred. He promised to follow-up, but I never heard back from the dealership. I purchased my Toyota Corolla at this dealership, but after this terrible experience, I will never return. They put my life in danger by sending me on the road with a tire that was not properly attached. The service was not worthy of even 1 star. read more

We bought our used Highlander hybrid at Gresham Toyota through the Costco auto program. They were very responsive. After a few little bumps in the road, we received excellent customer service. We are really enjoying our "new" SUV!! read more

GT had the gall to contact me asking for referrals today. It reminded me of the rotten experience I had there. I bought two cars there a few years ago. I was badgered to pay about 100 bucks for floor mats on the used Prius I bought there. I also later discovered vanilla scent packets stuffed under the seat and learned that the hvac system had a moldy smell when used and that the car had sat in the south for some time.... GT did nothing for me to fix that issue despite repeated attempts requesting a fix or any remedy. Stonewalled by its service dept. So Im not inclined to recommend this business to anyone anytime anywhere. Go elsewhere. Cheers read more

My husband and I just purchased a 2025 TRD Tacoma at this dealership and it was delightful. Buying a car can be stressful, but not here. We literally saw an ad for the truck online, called with the VIN to verify they had it and the price was accurate, and went in and bought it. April, Izzie, Brian and everyone worked hard to make this experience fast, easy, and seamless. No surprises, no back and forth, everything was smooth and the price was much lower than anything else we'd seen anywhere in the area. First time here but not the last. We'll be sending friends and family. They do it right. read more

Be very careful with this place. I flew from Honolulu to purchase a brand new Tacoma August of 23 from this dealership. They pushed very hard to upsell me on a maintenance package as well as a dent and ding package, well over 5k in products, and assured me the dealerships in Honolulu would honor these packages. Here we are 19 months later and no dealership in Hawaii will honor them. I have tried calling multiple times, spoke with Clayton and Georgio, who assured me multiple times that someone would call me back to get me a refund. I was even told Jason called me and left a message (which he in fact did not). After that lie I knew I was going to have to get my lawyer involved. Avoid this place if at all possible. read more

Service advisor are not helpful, get paid to stand around not assisting customers. Scratch up new wheels on tire rotation Service. Is an expensive truck top of the line, the shady manager never called back about my complaints. they run a bad culture, profit over customers. They only care about making numbers not caring for customers. A Long 4hrs wait for an oil change is ridiculous, I see many complaints in one day by other customers. I decided to take it somewhere else was the best decision. Don't trust over review but here. read more

Where does the true transparency come into play that they sped millions of dollars on (that's right, they have to pay for those commercials)First you get an estimate for brakes for $2200.00, but it should be substantially less. then they call & tell you the finally bill is $3700.00 WHOA, WTF just happened? THEY NEVER EVEN CALLED for an approval to do the following work:Then they said we replaced a O2 sensor,fix an exhaust leak & a few others things. First off, it's got a loud exhaust, how did you know there was a leak? Are you Superman or what? So WHERE does the SUBSTANTIALLY LESS come in at or is that just to give you a false sense of security? SO IF YOU HAVE EXTRA MONEY TO BLOW, then by all means..... also tell em you want to be SHOWN what's wrong. Also get your quote in writing. You want the original parts back, if they stumble on there words about 'We forgot". Does that mean they didn't do the work? Maybe you go in for a brake job and they say "brakes are shot, you need all 4 & you tell them to show you before the work. Oh, these to pads still 80% on them. I not doing the rears, just the fronts. TRANSPARENCY? Really??? Honesty, integrity!! Your WORDS & ACTIONS should reflect that. We should be able to express what is wrong and not what you just want to add. Small businesses that want to RETAIN customers have to moral values & honesty to keep customers & get new ones. Oh well, the FTC (Federal Trade Commission & the BBB are getting a complaint tomorrow (the BBB you probably just shrug off. The FEDERAL TRADE COMMISSION YOU CAN'T!!!!!!!!!!'n So for those of you that have a good experience in the shop congratulations. ( see you sure they replaced the parts? Was the cost HIGH?? Did they ask for permission to replace other parts????????? If you have EVER had that happened to you & don't want other people to have the same happen ( that's why I'm doing this!!!! read more

Completely dishonest, typical slimy dealership- quotes 15k over sticker price with a bunch of "add ons" and then tries to work customer down from there, making it seem like a deal or negotiation. I believe that's called bait and switch. Also the salespeople know almost nothing about the cars, no specs, car history, they don't even know the model and trim differences. read more

I bought a car in June, and the experience was fine. They did try to charge more than the original quote, but when I said I'd leave, they honored the first number they'd offered. The problem came with the keys. I bought a Gold Certified Used car, which was supposed to come with 2 keys. After I had signed everything, they couldn't find the second key, but they said I could just come in and they would program a new key for it. I did that, and sat in the waiting area for 5 hours while they made the key because they said I lived too far for them to do the complementary ride home they told me I would have when I scheduled. I waited, and eventually it was done. It was my fault for not checking that the key was complete and worked before I left, but I didn't. When I got home, I saw that the manual key piece that fits into the remote wasn't there. I called, and they said it was there and I could come pick it up. I drove 30 min back again, and they couldn't find it. No real sense of urgency, just told me they'd call if they found it. The next week, I called again. Again, I was told to come in and pick it up. Again, I drove 30 min each way to get it. This time, the employees were confused about the issue, but said they could take the remote part of the key that I still had and give it to the man I'd talked to initially, and he could ship me the complete key. I've called regularly for the 2 months it's been since they took the remote part of the key, and they just send me to voicemail and don't call back. I suppose I'm going to have to just pay for a new key somewhere else. Really wish I hadn't paid more for the "Gold Certified Used" that they talked up with all these guarantees, since they can't seem to meet even the most basic requirements of what the certification is supposed to mean. I wanted a Toyota for the ease of ownership because I don't want to waste my time on car issues, but I've spent way more time dealing with this dealership than I ever spent on my old Nissan. read more

The salesman was pleasing to work with, but the finance guy lied to me about who can work on my car with the maintenance package. He said any qualified mechanic could do the work. However I later found that it has to be someone in the Gee Automotive group. A long drive for me. He's the guy who wears the hat. A liar. read more

Serious inventory issues, aka bait/switch tactics. Scheduled to look at a vehicle. Called that day and they confirmed the vehicle was there. Drove a very long way to see the vehicle, and they somehow it became unavailable. No apologies from the manager. Then switched me to another different vehicle trim and pressured me to buy it. Ironically when I checked for the same vehicle 2 days later it showed as still available. The salesperson at least was nice. read more

Buying a truck here was fine. But I ordered some parts, they said they had them in. When I drove 43 miles to get there, they said they had to order them. I paid more in fuel than the cost of the parts after 4 trips. No wonder people shop online. read more

I really appreciate Gresham Toyota!! I especially like their professional and friendly staff that go the extra mile and a half to make sure you have the best experience! From the auto repair shop to the sales staff!! I took my car in for an oil change and even though I was a few days early , for my appointment ...a week early that is...(because of the "maintenance required" message on my 2020 Avalon XSE HYBRID dashboard)..I was greeted by Carlton who assured me that they would take care of my service needs....it would be around one and a half hours... I was then helped by Josh, the service technician who is so mature and knowledgeable and well mannered!! Did I say kind and helpful ...AND IN 45 MINUTES my car was finished. Josh even put my house keys back on my car fob!! And a free Washman car wash to boot !! Thank you to Josh...You did a wonderful job and made my day !! My car is important to me...I will be back for the rest if my service!!! read more

I have been doing business with Gresham Toyota for a very long time but I have to say after getting my Tacoma back from service I am very disappointed. In my opinion when a customers vehicle is damaged in service the dealership should take complete ownership. Although after near two months I did get a token for compensation. In the process of all this frustration my relationship with Gresham Toyota is done. read more

Wow, what an amazing experience I had working with the sales person Georgio. That young man is going places in life he is energetic, thorough, charismatic, kind, I purchase my rav4 from him and he made the experience worth every penny. He made the experience effortless. read more

Brandon was amazing as usual. Got me in an hour earlier than my appointment and provided excellent customer service in a genuine and friendly way. I'll definitely be back in 6 months. Thanks Brandon! read more

When I purchased my car I was told if I purchased an extended warranty a list of things would be covered. Given the reduced rate I could get on the warranty from my credit union it sounded like a wise move. When it came time for the service I was told it was not covered. The service department told me that they have issues with the sales/finance folks lying to customers in order to sell the plans. Oil changes are covered so in an effort to get something from paying for the plan I bring my car in for those. Last week they called me to set up an appointment. I scheduled it for 11am on a Friday. I confirmed via text the day prior. When I arrived on time I was told it would take 1 hour and 45 minutes. At the 2 hour mark the car had not been touched. At this point I am told they could do the service in 30 minutes. It is taking them almost 3 hours to complete scheduled service that will take 30 minutes of their labor. This place is a joke. Don't buy from here unless you want to be ripped off. Don't get service here unless you want to waste your time. read more

Oh boy... Gresham toyota, you have our loyalty for, forever. Pretty until we die. And I believe the main reason I'm so in love with Gresham toyota is because the sales person Alex went over and BEYOND assisting me. So my husband and I wanted to replace my 2017 sienna with the hybrid sienna (2022). As everyone may know the inventory of cars in 2022 was so low that there was a waitlist for cars! I legit went to ALL the Toyota dealerships around the Portland and Portland metro area. Wilsonville, Portland the other place in Portland, Salem.. etc. everyone tried to get our business but Alex went over and BEYOND. She found me a car that was in the port that was unsold. She put my name on it and it was basically mine she said. I was super skeptical because I didn't put down a down payment or anything. After a few weeks of waiting, Alex being SO responsive to ALLLLLL my questions, concerns, etc Alex calls me to inform me my car arrived. Elated, I made the appointment to pick it up the next day or so... when I got there her genuine look of happiness and excitement filled my heart. She eagerly showed me everything I needed to know about the car. Her knowledge of everything went over and beyond a sales person. Oh I almost forgot to mention! All the other dealerships had an obscene dealership fee due to the low inventory nation wide. Well guess what... GRESHAM DIDNT GOUGE ME! Unlike Portland toyota and Wilsonville Toyota, Gresham Toyota didn't have a dealership fee. They didn't price gouge me, they also didn't price gouge the actual vehicle like allllll the other dealerships. This was shocking to me. They were legit, the price of my 2022 sienna that had a SICK entertainment package was LESS than all the other Toyotas. Folks I'm not kidding, just go there, look at their inventory and compare them apples to apples to the other dealers... the beat them all. Friendly, reasonably priced, attentive and helpful. Those are only a few adjectives that I have time to write but they are THE BEST. Thanks Alex! read more

I just visited Gresham Toyota recently for my first oil change. Everything went smooth until I got in my car to drive it home noticing a clump of grease on my shifter and smeared grease all over my apple car play screen. It was upsetting because I had cleaned my car a day prior to bringing it in, and the grease was very difficult to get off. read more

Gresham Toyota - Tires Near Me - Gresham, Oregon

See all

My window had fallen off its track. Gresham Toyota wanted $190 just to look at it. I gave them $190. They've serviced my truck in the past. I had faith in them. They said after looking at it that it would cost $648 to fix it. + The $190! I thought it seemed extreme. So I went to Mount Hood glass and they did it for $275. Next day... Unfortunately I was out $190. I have no idea why Toyota would charge that much money. All the videos online show you that the door panel can be taken apart very quickly, especially if you have the tools. I can't believe the Toyota service people would struggle so much as to charge $648 for a minor task. I will still use them for recalls and such but will definitely research before going to them for minor things. read more

As promised, here is my review update. I will give a credit to the management who reviewed and credited unauthorized charges after I reached out to them a couple more times to resolve. read more

I purchased a used Avalon earlier this year from a private party. I went to Gresham Toyota because the previous owner had serviced the car there. I spoke to the service advisor upfront about bad experiences that I had in the past with other dealer service departments who would recommend unnecessary services. I stressed the importance of that not happening again. They assured me they were not like that and would take care of me. I needed an oil change and key fob replacement. And I wanted to see the vehicle's past service records so we could avoid doing service that had been done before or too early based on manufacturer recommended intervals. I was shocked when they called me up and had over $2,800 in recommendations. One big recommendation was spark plugs at ~$1k. Fuel injection was another recommendation. And transmission service as well despite the previous records indicating that had been done at 60k miles. I questioned why the car would need spark plugs since it had only 84k miles on it. I asked point blank at what mileage does the manufacturer recommend spark plugs be replaced and the service person told me spark plugs should be replaced at 90k miles. I passed on the spark plugs. We continued to go through their other recommendations. In the end I spent $1,072 after accepting some recommendations. Beyond the fob replacement and oil change I agreed to other things (battery corrosion removal, back brake drum work, etc.). I regret doing any of their recommendations now and should have went somewhere else before agreeing to any work beyond the fob replacement and oil change. The following week I checked my car manual and it says one should replace spark plugs at 120k miles. I called gresham toyota again and got a different service tech on the phone and asked them for an Avalon of my type when is it recommended to replace spark plugs and was told 120k. So why were they recommending spark plugs on a car that had only 84k miles?!?!? Ultimately they were recommending ALOT of items well before their need/time to the tune of $2,800+. I need an honest mechanic I can trust. A mechanic that recommends only what needs to be done. A mechanic who ethically won't intentionally try to take advantage of customers. I will never return to Gresham Toyota --- for service or otherwise. They are clearly not honest or trustworthy. They would have gladly taken my $2,800 and done a lot of unnecessary services well before manufacturer recommendations. Who replaces spark plugs on a car that is single owner, was garaged, and had all regular service with only 84k miles ?!? read more

I have been unable to get a simple question answered regarding my service package that I received when I purchased my Tacoma. All I wanted to know was whether I had any remaining oil changes under my vehicle package. I have been calling for weeks and it is always a Customer Service rep that is unable to answer this simple question and has always tried to get me to a Service Advisor. Well I have been trying and UNABLE To get a hold to a Service Advisor for the last month. I keep getting told that one will call me back asap by reps. I guess soon I will resort to finding another place to service and repair my Toyota! read more

I bought a car here (a 2025 Camry SE) and it was a great experience! The car was awesome, of course , and the staff was knowledgeable and attentive ... I dealt with Greg who was one of the best things about the place - friendly, low key, and a straight talker, which I really appreciated - I don't react well to being talked down to or bullsh*tted. He got me an exceptional deal too, didn't try to upsell me (he was required to make the pitch for it, of course, but when I told him no thank you, he let it go without another word) and didn't take it personal when I bargained over the price for over an hour. If you come here, you ought to ask for Greg, for sure. Lastly, the coffee was good. Laugh if you want, but you can tell a lot about people, and places, by the coffee they serve you. read more

Purchased a vehicle back in June. Was given a HIGH interest rate with a good credit score through their financing department. They also did not provide us with our license plate because they never filed the paperwork with the DMV. Now my temp is expired and I can't drive the vehicle I purchased. I do not recommend buying from here. read more

5 stars to my guy Spencer and the rest of the team at Gresham Toyota! I am in the car business as well and was very specific and the crew treated us right we actually drove all the way from The Dalles in the snow to make a deal and left stoked on our practically brand spanking new 2021 fully loaded Subaru Crosstrek wit only 9k miles in the color we even really wanted! read more

Gresham Toyota - Tires Near Me - Gresham, Oregon

I recently had my Camry serviced at Gresham Toyota. The staff is so pleasant and knowledgable. They answered all of my questions and kept me informed of the progress of the service. read more

I had the pleasure of working with Ted over the weekend. The customer service was top notch. I wasn't pressured into making any on the spot decisions and he answered all my questions. I hadn't decided where I was going to purchase my next vehicle from but this experience definitely put Gresham Toyota at the top of my list. read more

This place is amazing wonderful service. Pro tip take as many cookies as you would like. The worker autumn is wonderful and super nice. Super fun to talk to. 5 stars thank you autumn read more

Worst place you can take a bag of money to buy a vehicle, run away as fast as you can. Sold me a lemon I drove for 2 weeks then in shop for a week. Still couldn't tell me what's wrong. Had to trade it in to buy a 24 tacoma got a phone call to bring it back, they were off buy about 15,000. Sold me a 23 tacoma with 29000 at way higher interest and added a year to contract. Stay as far away as possible from this place read more

Me and my Wife have been a customer for years this was our 4th vehicle from them, I have to say we have had our bitter/sweet moments! however this time we had a awesome experience with our purchase this time it was our saleswomen Brooke Batten was soooo helpful and professional and welcoming & patient with us!! It's people like her that we could really strongly feel confident in referring other friends and family to buy from Gresham Toyota! read more

Gresham Toyota - Tires Near Me - Gresham, Oregon

The Gresham Toyota purchasing experience was overwhelming positive. Brooke and the Sales Staff plus Finance did everything to accommodate a more than fair purchase price & trade in offer. Don't hesitate & give this Portland area dealership a chance to earn your business. Promise you won't regret it! You've earned a new loyal customer. read more

Trying to sell my car online, and Scott reached out to me to tell bring it in asap for an offer. Oh and while I was there I could buy a car. Reeks of desperation and poor salesmanship. Want some unsolicited advice as a trade for your unsolicited "offer"? Don't reach out to someone selling their car unless you want to buy it. read more