Great people they're amazing, very helpful and so understandable of situations. Amazing place

This amazing... worker, saleswoman? Named Natalie or however she spelled it was really nice and welcoming. Very friendly and she engaged with us the whole time, not just talking and selling. I think personally she should get a raise, but that's just my opinion. She even let me use her charger when my phone was dying. Great customer service, straight to the point but no rush, great sales pitching, and overall great quality of work. I plan on coming back to get my future car. Love this place. Love the salesmanship. Wonderful place. read more

Mazda of Gladstone - The inside of the place - Car Dealers Near Me - Gladstone, Oregon

Very disappointed with my experience. I took my car in because it was running badly, and they couldn't figure out what was wrong. They ended up telling me it was the injectors and I spent around $1,200, only to bring the car home and figure out the actual problem myself in about 5 minutes. It turned out to be a bad coil pack and spark plug. Dont go there read more

Bought my CPO Mazda3 Hatchback here in 2023. They didn't pay my DMV fees for almost three months and kept saying they'd figure things out. Finally got to the DMV myself and paid the fee and told Mazda I was gonna report them to the DMV for holding onto my money and not paying my registration. Then they go and pay to register my car AFTER I paid it so I was sent another set of plates. Manager said they'd return the $250 but guess what? I never saw a lick of that money and every time I call them, there seems to be a new manager who doesn't know what's happening and I get the runaround again. I even told the last person I spoke to I'd settle for a set of all-weather mats but still nothing. 2 years later I'm still mad. So waste your time here if you want. read more

This is a really top notch dealership, my oil change was fast and the customer lounge is the best I have seen. Highly recommended.

While you keep your word they do not. I haven't even gotten heard a lot of b.s. from this establishment. My husband and I are in the business of sales and we get it. They only thing is that when we say we are going to do something whether it's good or bad I found out that Mazda of Gladstone are not good salesman. Don't say you are going to do something and not follow through. I am editing this last part, it has been two days since I posted the top part but now I decided to go to Mazda Beaverton and bought a brand new sport premium. Mazda Beaverton were so easy to work with and everything went smoothly on both sides. It's my third car I have purchased with Herzog. read more

scummiest place to get your car ill avoid this location at all cost. Told me i have to give them a good review for the warranty inforation wtf. on top of that wrong info sending it in and had to google for the right address. read more

My 80 year old mom took here car for a diagnostic and it turned out to be a dead battery and the ended up walking away with a $1,000 bill. Charging 279 for a batters and I was told that they had to perform multiple diagnostics. Price gouging and dishonest. I'd be very wary of using this service center. AutoZone lends out the diagnostic tool for free. This place is criminal for taking advange of customers. read more

To start, we love this 2020 cx5 Signatrue. Car was purchased and maintained by Mazda of Gladstone, last time was 5/7/2024 with 24,902 miles. We bought it 3/4/2026 with 26,400 miles. I do my own maintenance and have been for over 40yrs. While changing the oil at 29,757 miles the oil drain plug very hard to get out, not my first Rodeo! The drain plug was installed with an impact wrench and stripped. Called MAZDA OF GLADSTONE , Talked with the service manager and was told that is was not there fault because it had been more the 6-months since the had seen it. She was right, it had been exactly 4,855 miles. The only oil changes ever done were by them, 9 total visits documented by CARFAX. THERE mechanic was the one that caused the issue and I was told to go pound sand. I even ask just give me a new oil pan and I would do the job myself, mostly because I already don't trust there service department to do a simple oil change. There service department is incompetent. If you need an air or cabin filter you might be fine. If they screw up they will not honor there work and find a way to fault you, the owner! Just looked at my post. This is the first time I've ever felt compelled to do this. Not sure why it shows me from California but I'm actually from Vancouver Wa. read more

Just went in today walked out with my new car within a couple hours quick and easy Andrew and Jesse are such good salesmen they helped me with the budget I had and made me hot chocolate highly recommend read more

We've been going to them for regular service/maintenance since purchasing our CX5 here years ago. They've always been a great team but my most recent experience with them really shows how much integrity they have. My car battery was completely dead and, even with a jumpstart, it wouldn't detect my key fob. I had it towed to Tonkin Mazda first because it was closer. They tried to rip me off from the start. They convinced me to replace the battery first. Days later, they insisted that the entire transmission needed to be replaced, which would cost over $6k. I called Gladstone and they were incredulous with Tonkin's recommendation. David was sincere from the start, so neighborly and reassuring. I got their follow up video within half an hour of my car's arrival. As soon as the car had arrived, they had located a blown fuse and got the car running before even bringing it inside the shop. They didn't even charge me for a new fuse. Even after pickup, they were very responsive and helpful for any follow up questions. read more

The worst! Bought a new Mazda CX-5 & noticed an irritating rattle in the dash. Took it in under warranty on Feb 12th w 20,637 mi. Tech thought it was in the arm of the windshield but I had noticed in the center of dash over speedometer. Rattle was still there & called to make sure it was still under warranty as we had passed our 3 yr mark on Mar 14th, yes it is...brought it in today and they want $195.just to look for a rattle and if it's not in the place where they had "fixed" a rattle before it wouldn't be covered. COMPLETE BS read more

After searching for and testing many small and mid sized SUVs, the Mazda CX-3 won me over. Sporty, super fun to drive. cushy, comfortable seats, and enough storage for my needs - a deal was finally made! For a person who has only owned 2 seater sports cars, this was a huge decision! But lifestyle now dictates a need for more seats and ability to haul , so here's to the next chapter! Bob greeted me and unlike other sales people, he immediately inquired about my needs, not what car I wanted. Originally there to see a CX-5, he quickly realized it was too much car for me. He introduced me to Erin Perez who took me for a test drive in a CX-3. A real test drive! Not just down 2 blocks and back. We went on the freeway, country roads, up hill, around curves. The more I drove, the more I knew this car met my driving needs. While they didn't negotiate on price since it was supposedly on sale for July 4th, I did get almost what I was asking for my SLK 250. Right? I know what your thinking. It did break my heart seeing my shiny sportscar leave my garage, but the joy of driving the Mazda quickly took over. Like all dealerships they try to get you to pay ridiculous amounts for unnecessary add ons like undercoating. Since I bought a used car - my first - I did purchase the 8 year/100k miles full dealer warranty at half the sale price they offered. Everything is negotiable, my friends! Erin was fantastic. Professional, knowledgeable and not pushy. She knows what she is doing. Did I mention the test drive? While prices are higher than right down the street in Oregon City, I still give 5 stars for overall package and experience. read more

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Had a hell of a time finding/ordering a MX-5 Miata Club in the spec I wanted. Had one dealership closer to me damage the paint on one pre-delivery and refuse to fix it, and another dealership closer to me play endless games on pricing. Mazda Gladstone was the first dealership I found that knew what they were doing, didn't play games, and ultimately got me the car I was looking for. Even went out of their way to help arrange to have it trailered to me so I could get it PPF'd before driving it, since I live a couple of hours away. Buying experience was good enough that I will go out of my way to use them for parts and service whenever possible, and if I'm in the market for a Mazda in the future I'll return to them. read more

We got absolutely owned by Mazda of Gladstone, we bought the extended warranty on a Mazda cx5 2022. The salesman SWORE on his life this was the best extended warranty on the market bumper to bumper no questions asked. Well to be fair the headlights are not on the bumper but it covers NOTHING electric or mechanical. Both headlights are going out. A known problem with Mazda. Scam artists for sure. And while I am here the clear bra is absolute garbage as well. read more

Haven't purchased a vehicle here but I have come for service. They're good about getting you home, if you're local and your car needs to stay for a time. I recently went on a jaunt around town seeking a place to replace my fob battery. Went to AutoZone, they don't do it. They suggested some lightbulb place in Oregon City and all I could think was that it shouldn't be this difficult. Decided to pop into the service center with my two fobs, both had dying batteries. Handed them over to a kind young lady and she took them somewhere, replaced the batteries, and then came back handing them to me. I thanked her, expecting to need to pay but she said there was no charge. And just like that, I was pretty impressed. read more

Oil change appointment at the time I needed. Excellent service in and out quickly. Got my free car wash to get on my own time. Love Gladstone Mazda! read more

Mazda of Gladstone - Car Dealers Near Me - Gladstone, Oregon

Honest, offered me a great deal and didn't push too hard. They really just wanted to get me in the car I was there to buy. Didn't push much for random extras and were transparent with the end price. they showed me the cost and gave me tips to lower certain fees, showed me monthly payments at different rates and loan length. Great experience and I would recommend them over any other Mazda dealer in the area. Couldnt offer me the same trade in value as carmax but understood that I wouldn't leave money on the table and even came and picked me up from carmax after I sold my car. read more

Mazda of Gladstone - Car Dealers Near Me - Gladstone, Oregon

Great sales experience, lousy service experience. At least I was able to get the beautiful CX-30 I wanted. Heading to a different dealership tho for service. read more

Made a purchase back in December 2023. Saw the car online, went in the next day. I told them I had intentions of buying the vehicle so I brought a check. I was rushed straight to the finance department was told the vehicle was in detailing and I wasn't able to test drive it, but assured me it drives like a dream. Drove it off the lot, heard a funny noise. Thought I was being paranoid, eventually took it in. Ended up needing a whole new rear differential. The car had 30000 miles on it. I was also assured that all the fluids have been recently changed and all other important maintenance things like the transmission flush ect had been done. I also asked about the brakes. All of which was either new or still with a great amount of life in them, so they claimed. I've requested my service records for the vehicle weeks ago so I could see specifically what has and hasn't been done . And have made 2 phone calls over the period of 2 weeks which was supposedly given to a higher up to assist me with the matter both times. I've yet to receive service records or a call back. And now not even 3 months after my purchase I already have to pay more money and do maintenance to a vehicle I just paid a good chunk of money for. My questions had a purpose, and would have made me second guess the purchase had I been able to test drive it or had they been honest about the wear on the brakes and that certain flushes had not been done. As a single mother with no knowledge with how to check these things myself. I relied on the knowledge and honesty of the dealership ....and that proved to be a mistake. I do understand that it is my fault not listening to my gut and should have waited to move forward with the purchase until I have actually seen and drove the car in person. But still, what a way to take advantage of a situation. read more

Truly, the best car purchase experience I've ever had. Only went to test drive but the car was perfect. Decided to go ahead and purchase. Between Jonathon (Sales Manager) and Joey, our salesman, it went smooth and easy. NO hidden fees, NO tricky deals! Up front. Honest. And no pressure. Even the finance guy was great! Took me through the signing process quickly and easily. You just can't get better than that. They also made sure the car was detailed and full of gas before we left. read more

Mazda of Gladstone - The car! - Car Dealers Near Me - Gladstone, Oregon

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This dealership is new and definitely seems like trying to change things and the improvements shows. it's understandable to leave a bad review when things don't go your way, but how to turn frowns upside down shows how you care about your customers. read more

I was looking for a new car for my wife. I completed an online application for a 2017 Mazda 3. Within seconds I received a call from Lynn Sanchez of Mazda of Gladstone. I setup a time to meet with her the following Saturday. I arrived late to the appointment on Saturday and Lynn was awesome. She took me out on a test drive for the Mazda 3. I had also heard great things about the CX-9 and Lynn was more than willing to allow me to test drive it. I ended up buying the CX-9 and my brother bought the Mazda 3. Great experience every time. Lynn Sanchez was great! She answered all my questions and concerns. The buying process was easy and they were able to work around my credit score. My wife loved the Cx9 but she wanted a smaller vehicle for her. I went back a month later a traded in my 2016 CX-5 for a 2017 Mazda 3 for my wife. I kept the Cx9 for myself. read more

Mazda of Gladstone - My brother's Mazda 3. - Car Dealers Near Me - Gladstone, Oregon

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I know my last review was rough but it was honest. I went in today because my car key fob was dying and I wasn't sure what I needed to do. I went in to ask what I need to do (order new one or buy battery). He replaced the battery free of charge and took less than 5 minutes. Thank you so much! You saved me hassle and time. read more

I don't leave reviews, but I feel that it's necessary to warn people of what crooks these folks are! They pressure you into warranties, don't call back after they've made a sale, have terrible customer service , and downright rip people off! I've bought several cars from dealerships and this is by far the worst experience I've ever had. read more

We have bought 3 new Mazda's from Mazda of Gladstone. The selection and service we have received from them, keeps us coming back . read more

First class service. Jeff had the car was pulled up and ready when we arrived for our appointment. My wife and I took a test drive and decided to purchase. Jeff thoroughly explained the controls and infotainment. He had the car detailed and placed on the showroom floor with a big bow. My wife was excited to be able to drive the car off the showroom floor and head home. The primary negative was that the trade-in offer on the car we were replacing came in 26% below Kelly Bluebook trade-in value. read more

The men that work here are rude and misleading. They promise you one thing and never follow through. They'll say whatever do whatever to make a sale but after that they're real jerks. Check better business bureaus website and you'll see so many examples of them being dishonest business men. read more

was able to schedule an appointment within 48 hours online. When I checked in the attendant was very friendly and personable. When the general maintenance was complete I received a video of everything they looked at in addition to future recommendations for manufacturers maintenance. I can always tell service was done because my vehicle runs a lot smoother. read more

This place has 2x as many bad reviews than good. They say whatever they want to make a sale but do not follow through with anything. The sales manager Johnathon is rude doesn't follow through with anything. I'm upset because when I bought my 2018 Mazda CX-5 one of the two questions I asked was about apple car play. When asked if my car had it I was told "Yes, Just plug it right in" I didn't have a power cord on me so I didn't do it. Upon realizing that it doesn't have it i've been told it is a $700 upgrade. It should of came with my car, I am not paying for this. I just graduated college and am starting a business. The audacity of these men to be so dismissive and not make a SIMPLE mistake right is insane. These people do not have good business morales at all. You're better off going to any other Mazda dealership it seems. Mazda of Gladstone is filled with men whose heads are too far up their own you know what's to realize that everyone sees through their BS. read more

Clark was extremely helpful and knowledgeable. He was able to answer all my questions. Ease my concerns and basically keep me informed of the whole process. If you're interested in buying a new Mazda, I highly recommend Clark at Gladstone Mazda. I have never met a more kind and concerned salesman in my life. He didn't make me feel like he was just I have never met a more kind and concerned salesman in my life. He didn't make me feel like he was just out for my money. The financing was also a smooth and easy process. I would highly recommend Gladstone Mazda read more

Professional and excellent communication. It was great having the video walk-through of my vehicle. I highly recommend!

Informative, respectful, willing to work with you to find the right fit. Never any high pressure sales and an overall very smooth experience. Thank you Andrew for helping us find the right car for our son. read more

I didn't get a great price. MSRP which is standard nowadays, but Ian the salesman was cool and the overall experience was nice which is unheard of for my many stealership experiences I've had. This one and only one other of many were the only ones that were positive. I would recommend and would go back to Gladstone Mazda. read more

Would give 0 stars if I could. Recently bought a car from here. I picked Mazda of Gladstone because I wanted a good and professional experience. Wow, was I wrong. There was so much wrong but the worst experience was the financing. The "systems were down" which meant I had to e-sign, and the monitor "didn't turn around" and so she just "will explain it verbally to you"..... if any of these terms are being used with you RUN. I had agreed to my terms in the lobby with my salesperson and when I went to financing, magically $5800 worth of extras were added to my loan. I specifically requested these to be removed during the initial agreement and so I assumed they were right in the financing process. WRONG. It took me many calls, going in person three times to get them to agree to remove the shitty warranty. They said they would send me the form and never did. Have had to call again and am still waiting. I usually don't leave reviews but this was such a negative experience I feel I have to warn others who may not be experts in the car buying process like myself. read more

Terrible customer service, which ends the moment your purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card once the 'no payment for ninety days' offer ended. Upon receiving the first notice from Mazda Financial Services, I was then told that this wasn't an option. On multiple occasions, I spoke with management, who promised they would 'call back in twenty minutes'. That never happened. I was then told that I would have an answer by the end of the week. Likewise, that didn't happen. Upon asking to speak with said individual, I was told that both my partner and I misunderstood our conversations during the purchase. There was no accountability for poor communication, poor follow-up, and a lack of professionalism and/or training on behalf of their salespersons and finance personnel. In a field where quality customer service and communication is valued, they were sorely lacking. I will not give them my business, and likewise will discourage my friends and colleagues from doing so. read more

Why do car dealerships have to leave you feeling scammed? It's the worst feeling. Called to ask if they do a specific service. They said they do. I bring in my car. They list off other things that the car needs replaced urgently. They never do the test I brought the car in for in the first place. They legally can't do the test they told me they could. They lied from the very beginning. Never working with them again. read more

Paul (service manager) was professional, transparent, and thorough. My experience was extremely positive.

I loved getting to work with Clark and Kenra. They made car shopping/buying such an awesome experience. Clark was very knowledgeable, and gave us the space we needed to make decisions. He made what can typically be such a stressful ordeal, fun, comfortable and positive! Loved getting to work with him. And, I love my new car! read more

I really dislike this dealership, and it's where I bought my 2018 Mazda 6 sport. No dealership is really good. I mean they're called Stealerships for a reason. However, this is too much. I called and spoke to the sales manager, Patrick. I called in and I asked what I might be able to get for my car, and I didn't tell them that it was me. I just wanted to get an unbiased answer, so I just asked as someone who wanted to know what that type of car might sell for. Patrick told me that that type of car is one that is sought after, because they equipped producing it. Also, the low mileswere of interest to him. He told me that he would probably put that on The lot for in the range of $20,000 plus. Basically said it would be in the 20s. I questioned it, because it didn't seem right. Although, I have seen Mazdas selling for that figure. I specifically asked if trade in would be any better than just them buying the car, and he said it wouldn't make any difference. I went in, and I think I spent about 45 minutes waiting there, and they came back with the 14,000 dollar offer on my car with 29,700 mi on it. My car has no issues going on with it and it's in good shape.I consider it to be an excellent condition, and it has no interior or exterior damage. No wrecks. It would require a small amount of detailing and that's probably it. It's still under warranty. The powertrain and transmission are still covered. I was just so surprised, and I just left. I said thank you and walked out.It's interesting to me that I'm the way in you don't have much negotiating power, and on the way out, you have no negotiating power. Basically they see the car as having value until you want to get money from it. I understand that in 2021 we had a car shortage, but still, this car is worth more than they were asking. Even Mazda out on a 122nd told me it would be between $16, 500 and 18,000 for trade in or for purchasing by a dealership. I don't like it when people waste my time. I think they could have told me it was very unlikely they were going to give me much more than that, even just with having a few pictures. I have a lot of pictures of my car. Car dealerships like to sell out at the highest price and give you the lowest price when it comes down to it. Stay far away from Mazda of Gladstone. If you do want to buy a Mazda, you might want to head out to Ron Tonkin on 122nd and Portland. You could ask to talk to Tim, these service manager, if you pick out a car. He is so nice! Any car you're buying you should be checked out very well.I hope this helps somebody, and I'm not saying that Mazda is a bad car. It's a good car. I just wouldn't trust this dealership. Try to get a car with the lowest amount of miles, the fewest amount of drivers and preferably only one driver, and a car with no accidents. Make sure that the car fax report is clean, and also leave with two key fobs. They tried to give me one, and I fought that in 2021. I got two. Make that part of the negotiation, as well as get a maintenance contract. Service at this location was sort of variable. I mean I will say that they did go the extra mile to some degree, but when doing some basic things, they actually forgot to put the screws back in to my passenger window. For months, the windows shook. Then I took it back in, and another person fixed it. He told me it was covered under the warranty or one of the warranties. The thing is is that they're the ones that actually caused the issue in the first place.I really prefer Ron Tonkin on 122nd, and you can get in a lot easier. I'd have to do a fully separate review for the service department, because there are so many things I'd have to say. This really is more reflective of the dealership. At the end of the day, I got 17,400. It shows that Mazda of Gladstone was lying. And Mazda on 122nd looked at my car and told me it was in great condition. No mechanical issues at all. And that's what the place that thought it said. The place that bought it is in Salem, and it was called Capital Auto Sales. read more