These folks know how to run a business. They were always available for questions, even the ones…read morethey likely went over when checking out there 32 ft. Lux RV. We had a great time traveling to see family and were able to host family over for cards and games. The RV was meticulous and came equipped with everything we requested. This was a tester for our family, we were unsure if we wanted to buy an RV this year or not. Well, these guys made it so easy we will be RV more often, but why buy when these guys make it a breeze. No need to store, clean, maintain or carry insurance not to mention the cost. We will just lease it from these guys. Thanks so much for making a long road trip very pleasant. It might be good to note that we spent about a week trying to book with two other companies, who would just not respond. Their websites said they would reply within 24 hours. The only response we ever got from one is they charged our credit card $3500.00 without confirming the reservation. Absolutely a nightmare, you can call me directly if you want names, I am not willing to post on a public site. Oh, and by the way, we were leaving on Thursday and Tuesday is when we finally reached out to American Dream Vacation. We put in an online request and within 30 minutes we had received a text letting us know the RV we were inquiring about was already taken. But sent us two other options within that next text. He asked that we call so we could get things squared away and it was like 9 pm or so. We did secure a Beautiful RV and the rest is smooth sailing. David & Kelly Thate 512-750-5777

DO NOT RENT AN RV FROM THEM! This company is the absolute worst! They should have never let our RV…read moreon the road. Two of the windows on the RV literally fell onto the roadway which we were traveling. They tried to blame us for the windows falling out!!! WTF Below is the full list of issues we had with the RV: - When we left Austin the glass window fell out on bedroom window onto the roadway - On our way back to Austin, we lost a second window on the dining slide out onto the roadway - Air conditioner not working in main room, E4 error code - 24/7 support not available, voicemail box full. - Roadside assistance said they couldn't help us with any of the problems - 7' broken wood board on slideout, fell and almost hit daughter in the head - The gauge on the freshwater tank doesn't work so can't tell if there's any water or not. Only discovered on the 3rd day the tank was full of water - Water fill hose leaking at connection, spraying water all over. We couldn't use the camp site water because of issue. - Hot water doesn't work on kitchen faucet - Back up camera not working - Various windows/mechanisms broken and taped on outside with shipping tape - Broken screen door handle - No key for outside storage locks - Leg on Queen bed is loose/broken - Door on bedroom doesn't stay closed or latch - Window shade in bedroom is broken - Right rear view mirror very loose - Kitchen drawers won't stay set - Slide out panel controls are reverse - Check engine light was on the whole trip. I called immediately after picking up the RV and was told it had to do with the catalytic converter

Sara was awesome! Service team did a great job prepping our new RV and educating us on set up and…read moremaintenance. We did a lot of searching before came here- San Antonio, Austin, New Braunfels. Their inventory, prices, and services were on point. Save yourself time and just come here first if you are looking for a new or used RV.

I traveled from Fort Worth to this store and somehow I followed a path behind their garage to where…read morethey showcase their motorhomes. I was checking out their motorhomes looking to buy. A salesperson came out asking whose truck was parked by their motorhomes and demanded it be moved.....instead of asking if I needed help. I came to buy not only one for me but one for my parents. I believe the salesman looked at me and immediately labeled me as not being able to afford one. For the incompetent and ignorant salesperson who was rude I have attached a picture of my current bank account. If there is a manager reading this you should look at your cameras on Jan 30 Blue Chevy Silverado and train your salesmen not to stereotype customers. You lost the sales of two units, a customer, and received this review. Show them respect and ask them to ask if they are being helped instead of demanding in a rude manner to move my vehicle.

Hey, its a tough business. We are towing large vehicle's 70 miles an hour down the Highway. Things…read moreare going to break! So far we've been with Explore USA for 3 years now with our fifth wheel. WE bring it in regularly and they take care of what we need fixed. I wish they we closer to us but other than that we have been happy with the service and we are still enjoying our RV. Keep up the good work, also Props to Able for working with us for so long. Thanks again, ready for another trip soon!! Randy H

problems continue - please avoid this dealership - please see email follow up - even to their CEO…read more I HAVE POSTED SOME EMAILS I SENT TO EVERY EXECUTIVE I CAN FIND FOR THIS COMPANY - I KNOW THEY WON'T ALLOW THIS REVIEW BUT I WILL POST EVERYWHERE I CAN UNTIL I GET A RESOLUTION ... Mr. Ferrando, I wanted to correspond with you quickly on why you need to look at a different GM for the Kyle location. \ #1 - he responded to the email with a text stating that he'd like to have the opportunity for his dealership to service us .... Shows he has no idea what his customers are dealing with because HIS DEALERSHIP IS THE PROBLEM!!!!!! Then he said he would try to find a mobile dealer to help us .. THIS SHOULD HAVE BEEN DONE 3 WEEKS AGO - I WANT IT FIXED BY THURSDAY EVENING!!!!! Otherwise - I'd like you guys to reimburse us for $1500 in lost deposits. #2 - Here's a picture of the only work they did last time it was in with replacing a panel ... it's pretty obvious that it is bubbled and not put in correctly. Good afternoon all - particulary, Mr. Ferrrando, This time I have included Vanleigh customer support so that they can see the manner in which you guys support customers of their brand since we have a Vilano. I am extremely beyond disappointed and angry in the absolute disrespect for your customers that continues and we have an RV that we have been unable to use and now for this weekend we will lose yet another $300 deposit because we can't travel. I'm also disappointed in the lack of concern shown by Joseph at getting our issues resolved. Not only do we have none of our original requests addressed with the RV from day one (water heater, replaced wall panels, etc) we still have a non-operative black water tank with the Kyle location claims to have fixed. The master toilet will not work because the blackwater tank is full and DOES NOT DRAIN .... We have tested today by filling it up and being able to visibly see it doesn't work thus means the toilet doesn't work. We also asked they fix a panel that had fallen off. I'm absolute shocked at the half A$$ manner in which is what put back up and happy to send pictures. By copy of this email - I am asking the leadership of the company who actually owns ExploreUSA to direct us to a dealership that can actually help get these things corrected - preferably by Friday so we can take an actual trip. Date: Wednesday, July 6, 2022 at 8:42 AM I understand that you are all leaders of Explore USA, so as business owners and sales executives ourselves- we are reaching out to you about the dissatisfaction with your dealership in Kyle, TX and I'm hoping you will help us find a resolution to this problem. The only good thing about our experience was the salesman we had - who I understand left the dealership today. Below you will see what I am posting on every review I can find about your dealership and would expect that you get involved to remedy our situation - especially given the ratings that I have found about your business post-purchase. STAY AWAY FROM EXPLORE USA!!! #1 - We purchased a $140K RV from this dealership and when we stopped by to see it and measure some things for additional purchases - the unit they showed us WAS NOT what we had agreed on. They tried to make us seem stupid by telling us were confused but it was not even the same interior color. Because of the salesman (whom we really liked) we agreed to move forward (of course - they already had our cash) but they made concessions - most of which they had not followed up on. #2 - We were asked to come at a certain time for delivery of the unit (a 2 hour drive) and when we arrived - we waited over an hour only to find out that the RV was barely even started and would not be ready. In fact - some of their agreement could not be done for days or weeks and they would arrange for a local dealer to do it for us .... It's been weeks and that's not even been scheduled. One panel was completely bubbled and needed to be replaced but we haven't heard a word about that. #3 - On our first trip - walls fell out, plugs didn't work, black and gray water didn't drain, etc. We had quite a list of broken things on a brand new RV. We tried to avoid working with them and went directly to Vanleigh (who has been AWESOME) but ended up having to go back to the dealer. They were supposed to fix onsite because of our distance but had it over a week and when told to pick up - most things are stil not corrected but all we get is complete and total BS and attitude from the service manager and dealer manager.

Recently went by Seguin store looking for an RV part. Barb was very helpful and explained which…read morepart I needed and the dimensions that I should order.

I never waste my time writing reviews but this company deserves this review And they deserve…read moreabsolutely no stars. I want to make sure this does not happen to anyone else. My husband and I lost our camper due to a tree falling on it, we have one specific camper that we want for a replacement and cannot find it remotely close to where we live in South Alabama, San Antonio RV had one them being 622 miles away we wanted to ensure the camper was in good condition. I called them and they insured me that the camper was in great condition told me that they would get more pictures the next day well I never heard from the sales guy that I was speaking to. Come to find out he was off the next day so my husband called spoke to a different salesperson again he was insured this camper was in great condition the sells person was supposed to call towards the end of the day because we told him that we were going to be on the way to look at it and purchase it if it look does nice as the pictures and passed our inspection, needless to say no phone call and later found out he left work early. Going against our better judgement we decided to head that way. Long story short after taking off work, driving 622 miles one way, spending over $400 gas hotel and food that camper was a utter disaster. The exterior was absolutely horrible It would have been an embarrassment to be at a campground (AI did a good job with the pictures). The floor and cabinets in the kitchen were soft due to a previous water leak, countertops were wrinkeld and pealing, none of the pass-through or exterior door latches worked, they had fixed a spot by rivets which left a gap where water could enter on the exterior, the exterior seals did not exist, we asked them about the tires, knowing if we bought the camper we would be driving 622 miles home with it they said the tires were made in 2021 we asked him if they were going to replace them due to recommendations of replacing camper tires every 5 years they said no the tires were in good condition. The tires were an extreme bad shape they said well there's a shop we use and it'll be $4,500 for six tires who in their right mind would charge or pay $700 per tire? The list can go on and on things that we saw while inspecting interior and exterior of that camper. And they still proceeded to tell us that that camper was in great condition. Just be aware if you plan on traveling to this business or buying a used camper from them Do a thorough inspection or hire an inspector.

This will be my initial review. So far our experience has been stellar with Enrique as our sales…read moreperson. If you go there definitely ask for him! From start to finish he has been amazing. Taken care of everything, answered every phone call and text and without a doubt has gone above and beyond! The Sales manager and Finance have also been amazing and we were taken very good care of! We have our walk thru today. I expect Wade will do an amazing job. If anything changes with service requests etc as it seems that's where most issues in the reviews have been I will update my review. But for now we are Happy with them!

Terrible service and they never return calls after sale! Salesman went missing after deal was done…read moreand doesn't answer questions.

Had some repairs done on my rv and Tori in service was very helpful and did a great job helping…read moreme...service technicians did a great job...I was totally satisfied with everything

lack of maintenance that we purchased is not their strong point we asked for wheel service…read more bearing service. We got a dry hub 500 miles from our home heading back from Texas to Mims Florida Martin Luther King weekend what should've been a routine trip back to Florida turn into a 4 1/2 day nightmare leaving us with a dry hub problems with bearings and had a source own repair to limp home after spending 110,000 on a fifth wheel.

Gave me bad info about putting solar on the RV, mainly that certain appliances would run off…read morebattery. Now I'm spending thousands more than I planned on to get the system to work. Brought it to their attention and got absolutely no apology or even acknowledging their mistake. Sales reps know nothing about what they're selling, don't believe a word they say and do your own research.

2nd time purchasing a camper from Seguin RV. super nice people and the process was quick and easy…read more Ryan did an excellent job as our sales person. I even almost made friends with Chloe.