Carlos Gonzalez with Ground Zero Plumbing and A/C did a wonderful job recharging my system on a hot day in Arizona. These guys are spot on. They offered me a same day, late night appointment even though I could wait. Carlos showed up on time the following morning and informed me of all my options. He took the time to explain things to me and was respectful of my needs. Living in the desert southwest means that you need a good A/C company on speed dial and these guys are it. read more

They were able to book and come to the property within 24 hours of calling. They quoted the best price and the service was great.

Let's see I was told they would be here between 10am and noon. Yet no one showed. Not a call not an email not a letter. I mean nothing. A/C is out in mid July in phx az. Lol So I call the company and ask what happened. First I was told she didn't know how to put me on hold to find out. Then after I spoke and told her that your company never showed. She then asked is she could "put me on hold" lol After all that, she then comes back and says oh my tech will be there in an hour or so. Mind you is now 640pm well after the 10am and noon time frame i was promised. So I proceed to ask how are they to get in if I am not Home. (I gave the ok for the allegro Apts to let's them in of o wasn't home between 10am and noon today. She says I will get ahold of your apt complex to let us in. (Allegro Apts) I said how they are closed and I can't even get ahold of the on call emergency maintenance guy Rob and I have been calling him for days. She says the tech should be here with in a hour or 2. I said if I am not here how are they going to get in She put me on hold and now I waited for the A/C company's manager. Wade the tech manager also has no answer as his phone was breaking up bad he had zero answers to tell me other then his ONE tech was tied up all day. I asked how many techs he had. He said 3. I asked why would you now said another tech out or maybe you as the tech manager should have come out. Wade proceeded to tell me not to tell him how to do his job. Lol and said a tech would be here in the next 45 mins. Again I have to leave gave them the ok to enter. Can't wait to see how they get a key to get in. As I still haven't heard back from Rob the maintenance supervisor at allegro apt. Keep you all updated. read more

Dominic was honest and professional and pulled off a small miracle to install my reverse osmosis system. The price was also a fraction of the cost of other plumbers in the area. I highly recommend Ground Zero Plumbing! read more

James at Ground Zero was great. We had a kitchen drain that needed to be cleared. Great price and great service. Highly recommend.

I called at three and the clogged sink was fixed by 4:30. Mike came over and patiently explained all my questions. He did a great job and most of all his attitude towards questions a and concerns were superb. I will definitely call ground zero for any future problems. When Mike left, we felt we made the right choice and feels extremely informed. Thanks Mike read more

I had a service call on 10/21 for a clogged kitchen sink. I had already taken the pipes apart and it wasn't clogged under the sink. Tech came out, spent 12 mins outside, charged me $215.63. Next day ran the washer and my utility room flooded, tech comes back out and worked about 45 mins, charged another $125. 10/30 left a message saying my kitchen sink was backed up again. No call back. Called on 10/31, manager shows up at my house at 9pm and says it's a problem from my house to the street, will be $2900. Next morning, the owner & the manager show up and agreed that was the problem. My 29 yr old daughter was handling it at this point for me. The owner basically told her that he wasn't happy about being at my house (4th time out) on a Sunday morning at 8am, she basically told him to back up. The next day got an estimate from them for $6k. I asked why it had doubled from the day before, no reply. I told them I have insurance to cover sewer line repairs, no response. The owner told my daughter they had cleaned the pipes out on the East side of the house, kitchen and laundry are on the West side. There was no problem on the bedroom side of the house. Maybe they'd like to use that to justify the $365.63 I paid them for not fixing what I called them out for. I have a no deductible insurance policy for this repair that needs to be done. I have waited this long for them to get back to me and they haven't. I have a different company coming out now. The manager said I shouldn't have been charged for the second trip out, but I surely haven't seen any refunds. They must need that money really bad. I am a widow on a fixed income, I don't think they needed it worse than I do. They have walked away with my money and have fixed nothing. Don't do me any favors by cleaning out pipes that go to the bathrooms, I didn't ask for it. Sink still clogged, so unprofessional, disappointment is an understatement. read more

Michael and Mike came over and did a stellar job. Passed inspection with flying colors. Very professional team, well equipped and thoughtful. I highly recommend. read more

My AC went out in over 100 degree weather with my pregnant wife in the house. My apartment complex hired this company as a third party company for repairs and stated that they would be here the following day from 10am-12pm. They didn't show up until after 3 pm. The gentlemen that entered my home didn't even have a mask on (as COVID is peaking in Arizona). He asked me what was wrong and I said the air is blowing warm but besides that I am unsure. He grunted and said I will get on the roof and see. He turned my air on which it was 85 degrees at that time, left, and never returned. He NEVER came back to say what the problem was or if it was even fixed. This is not professional!! read more

I had a corroded Moen shower cartridge. I had the whole thing taken apart and the puller tool in the cartridge but didn't have the strength to remove it myself, so I called GZP. The lady was very kind and booked me a late, same-day appt. The guy came over, was nice as pie but I'm not sure he knew what he was doing. He took the Moen puller off, tried for 20min to pull the cartridge out with a wrench (?) and gave up. Even I know there's no leverage or stability to pull a stuck cartridge out with a wrench. His "fix" for me was to remove the entire posi-temp valve for $880+ drywall repair. We do not have a water softener and I know it was corroded but seriously? I must have looked like an idiot, or he was tired after a long day. I called my handyman and although it took him 1.5hrs to finesse the cartridge out, it was a sucess. So, for friendliness and timeliness they get 2-stars, but I wouldn't call them again, they couldn't even get the cartridge out of my shower valve, waste of time and money. Live and learn! read more

These people are polite and courteous however, that is only to mask their outrageous pricing. My wife was alone in our recently purchased home in old Scottsdale. She was having sewage back up into a shower and bathtub. She was trying to find a service to come out and she contacted Zero. They came out and performed some diagnostics and ultimately stated there was a fracture in the sewer line. They sent a quote for more than $11K to repair. The cost of the work they did perform was more than 60% higher than the average in the area. We had the sewer repaired by a licensed plumbing contractor for $5,800., same range of work as per quote by Zero. Avoid this company, they will do the work but will charge you much higher than it should cost. read more

This company goes above and beyond to take care of their customers. Michael just came to help us with our plumbing problem and he give me honest information about the issues we were having. We appreciate being treated with respect and honesty. If you have any plumbing or AC needs, give this company a call! read more

Excellent service. Fixed a leak in our AC just in time for summer and guaranteed the $ we paid would go toward a future repair if needed. But, it was not needed and the house has been cool all summer long. Highly recommend. read more

My A/C went out Sunday night. Called a couple places but they could not come out until next day for service. Contacted Ground Zero and came out within 30minutes. Unfortunately it was a compressor, a part not in stock, but could replace next day. Considering the system was 10 years old, they provided an estimate as requested. Called back next morning based on the good deal to install, they came later that morning and done by 2p. A week later, Ground Zero came out to do a quality check. It so happen to be the owner doing a spot check. He found minor issues but the team did a great job. Highly recommend Ground Zero, a local family owned business. read more

Kitchen drain backed up, had called several plumbers. This company was the only one who answered. Granted, it was a Sunday afternoon. I ask over the phone for n estimated, she said a trip charge plus whatever he does when he gets there. I've had the same problem a couple of times before. The other companies only charge 100 to 150. I was charged a whopping 262 dollars. Sorry no more of my business. read more

Good honest work - helped us immensely over a holiday weekend - staff went above and beyond the call of duty. Much appreciated the work they performed - thank you! read more

Just had Ground Zero take care of my shower drain, professional, quick & reasonably priced! Thank you guys will definitely use you again if i have anymore plumbing issues!!!! read more

They quoted me 1900 for repairs after telling me over and over that I need a new AC. I got another quote and got my AC fixed for less than 400 dollars. These people are scammers and prey on people who don't know when they are getting robbed. Would never do business with them again. read more

We have used Silver Fox Plumbing MANY times over the past two years. Two houses with a total of seven AC units; all having issues at different times. Every time we have called, we have received same day service, with fair pricing. They have always been very thorough with our repairs, explaining everything to us. Not only have they serviced all of our AC units at one point in time, but they have also helped us troubleshoot hat water heater problems, as well as completely replace a bad one. Great professional company that really knows what they are doing with GREAT customer service. read more

I just got a kitchen sink repair and faucet replacement at a very very good rate. He had a faucet nearby in his warehouse. I am very happy and would recommend to anyone. Very trustworthy and honest. read more

Honest, fair, courteous and reliable is how I describe my experiences with Ground Zero. I have used them on many Plumbing, AC, and Electrical projects with zero regrets. They may not be the cheapest in the valley but I am willing to pay a bit more for the standard of work I want. David W read more

Silver fox was referred to me by a close friend after my ac went out. After I called they were very timely and very concerned with fixing my unit in a timely manor. I was pleasantly surprised to find my unit working harder than it had before and got to the point where I had to cut it off because it was too cold! No more sweat, no more tears, just comfortability. I will absolutely be calling them with any problems I encounter in the future. Thank you for your help! read more

We have had Silver Fox to the house a few times for random plumbing work so when out water heater burst at 10pm on a Saturday they were the first call we made. For a very reasonable emergency fee they were at my house in less than 30 minutes, friendly, efficient, and did excellent work. Anytime I hear someone needs a plumber I'm telling them to call. Thank you. read more

I was very stressed upon hearing a violent hum coming from my water heater this morning and, after calling a number of plumbers, I was finally able to get a day-of appt. with Ground Zero. Dominic came out and quickly calmed my panic by assuring me my home wouldn't explode and he assessed what would need to be done in an efficient and helpful manner. He also helped me become a hero club member, which seems like a bitchin' deal, honestly and I look forward to using their services in the future. read more

Dominic at Ground Zero was amazing! He came in and fixed a major plumbing issue we had quick and easy. Along with his great work ethic, he kept me informed of the problems he found as well as cracked a few jokes here and there. Definitely would hire him again in the future! read more

Called Ground zero to replace the main water valve on a Saturday, they were great on communication and showed up when they said they were. Gave me a price and completed the job with no issues. Price was little high but i agreed since i didn't have the time to do it. A few days later notice a leak on the PVC irrigation line right under the main water valve. Called them to see if they could see if the pin hole in the PVC line was caused by them. No way to prove it but through i would check and get a quote. They quoted me $350 to replace 10 feet of PVC line that is 8 inches deep. I replaced it in 1 hr and that was digging up line and covering it back up. I wanted the whole line replaced to avoid any other issues with it and they told me the same thing. Crazy on the price they wanted, the plumber was fast to give me a price. My guess is they get paid commission. I bought their service plan which should have saved me 30% on any repairs. Only reason i bought the plan is, it was cheaper to buy it on the main valve repair. Shop around before you use them, they over priced. They are good on communication and responding. read more

Was disappointed. My pipe in bathroom burst and flooded part of my house. I called them and he was here pretty quick but shows up with this little shop vac thing to use to get water out. I used my shop vac to do almost all of the water myself. I already had main water off when he arrived. I was charged $189 for a $9 piece at home Depot. Total bill for him to come and put a $9 angle stop on was $314. read more

I live in an apartment.Our air went out the maintanence called Ground Zero ,they accessed the problem and the very next day had a crane and the new A/C installed in record time.I just want to say Tyler and Julian are professionals who get the job done.Thankyou. read more

Came to my house around midnight for an emergency A/C fix. Swapped out a compressor cooling fan in 100 degree heat. I have a pregnant wife who had to go to work in a few hours and Silver Fox went above and beyond my needs and I will go straight to them for my next fix or repair no questions asked and I highly recommend them for anyone else. Thanks Silver Fox. Mike and Rachel read more

My AC was giving out hot air on a 117 degree day. I called my regular AC guy and I had to leave a message. Waited one hour no one called me. So I called Ground Zero. They answered right away and offered me an appointment that night. Luckily, my AC kicked backed on but still wanted them to take a look at it anyway and they were here the next day. The repairman was on time and friendly. The capacitor needed to be changed. He told me about their yearly service deal. Which would save me money in the long run. I signed up for that and received 30% off this repair. I have dealt with the same company for plumbing and they have never let me down. Highly recommend this company. read more

In addition to the $75 service fee, charged $167 for a $15 capacitor part. Unfortunately I was traveling so I had to have them do it, but if you have time do yourself a favor to buy the $15 part and take 5 minutes to install. I appreciate a company's need to stay in business, but shouldn't over charge that much on these smaller jobs. read more

Called them after my husband twisted off the copper pipe to fridge's waterline (yup, this one of those $5 project turned into few hundred dollars), Brian came that morning and inspected it, the twisted copper pipe was only 1 1/2 from the concrete, he said that he had to bust the flooring to get at least 1" of clean pipe to be able to get a new pipe put on. He quoted us $1,000 for the job, but he was willing to negotiate to $700. But he had to do it the next day since he did not bring proper tools. Luckily, we used the time window to call different plumber, since the guy could not come that day, he suggested to open the drywall and see whether how much the pipe really left and whether the job can be done without damaging any flooring. So we did that and sure enough there was about 1" good clean pipe left, we immediately called Brian and asked him to try to work on that first before busting the flooring. Anyway, the pipe was patched without any flooring harmed, but he can't warranty his work since the pipe was so close to the concrete. The repair still cost us $350. Their rate is high, but at the end they got the job done. Will they have my business again? Most probably not. read more

I have always had excellent service with this company, and today was no exception. Sawyer provided clear explanation of the service and was very professional. read more

I would not only call them again, I highly recommend Brian and Silver Fox. I found a slow trickle of water coming from my outside hose faucet. I called Brian at 8pm on Thursday and he -- and his son--also Brian--came Friday. On time!! Pipe and faucet were corroded. They had to cut the pipe and replace it and a new faucet. He had the needed parts in his truck and had the work done in less than 30 minutes. His fee was reasonable $133.00 and in the end will save me more on my water bill. Thank you Brian and Brian read more

I had Mike come out and install 3 bathroom trim kits. He did an excellent job... Affordable and highly professional. I would recommend them for any of your plumbing needs! read more

After receiving 7 estimates Silver fox was the best price for a major plumbing repair. They showed me in detail exactly what was needed for the repair . They did not try to upsell me. Their pricing is phenomenal! I'll definitely be calling them again for service!!! Thanks Brian for your great service and work today! read more

After trying everything I knew. I called yesterday (on a Saturday) due to a water leak under a sink. I was told someone would stop by within two hours. The man was within the time given, friendly, and more than helpful. He even checked a few other things free of charge. The problem was fixed at a reasonable cost. I would use them again. read more

Just moved to the area. Silver Fox Plumbing was recommended to me so I tried them when I had an issue with my AC. They were out the same day I called and were very courteous, professional, and punctual. I'm a big fan now. read more

Quick and courteous service. This was a weekend call, and pricing was fair. I appreciated the great communication and highly recommend their technician, Bob -- I hope the spelling is right! Super folks! read more

My AC got broken just starting summer, the tech (Fred) diagnosed the motor was failed and quoted a replacement, he wanted to charge me almost 1,000 just to replace the motor. I declined the service and got charged 87 for the service. Called a different company, the problem was just the capacitor (35 + service 80) read more