Silver Fox Plumbing Air Conditioning and Heating LLC, specifically, the owner Brian Schemp, does not honor the quotes they provide nor do they follow up on their commitments. In addition, Brian, the owner, is extremely belligerent and condescending. For example, a Silver Fox plumber came out and quoted plumbing work at $75 an hour, with approximate 14 hours of plumbing work to be completed. I asked for it in writing and the plumber advised the office would provide the written quote. In the interim, the plumber scheduled to start the work the next day. The plumber came the next day as promised and left after 3 hours. Silver Fox never sent me a copy of the quote nor did they contact me as to when the plumber was to return. When I contacted Silver Fox about scheduling, the owner, Brian, insisted on coming out for another quote before any additional plumbing work was completed. Since we were moving into a new home and we needed sinks, I allowed Brian to come out for the second plumbing quote as long as he arrive on time. Brian arrived late. However, Brian advised the original plumbing quote and agreed upon work would be honored. So, the additional plumbing work was scheduled. However, they scheduled it in 3-4 hour blocks of time in order to up charge. And, the plumber made at least 3 trips to the hardware store. In the end, the plumber and Brian both quoted me 14 hours of work. The total hours worked were 11 hours, including the time for trips to the hardware store. And, I was charged for 20 hours of plumbing work for a total of a 40% markup between the quote and actual work. In addition, when the plumber came on the last day to put in a new shower handle, I noticed the plumber was not doing the work that the plumber and Brian agreed to. When I asked the plumber why, he advised that was what Brian told him to do. I said that was not the agreement and to stop the work. I called Brian to talk about it. Brian started yelling at me that he never made the agreement. I tried to remind him of our conversation and the context. But, every time I tried to say something he yelled more and argued more. So, at that point, I advised him the relationship would end after the shower handle was completed that day. Because Brian was so aggressive, and his behavior indicated that he may tell the plumber to stop the work when my pipes were open, I tried to follow up with the Silver Fox scheduler to confirm the plumber was staying to complete the shower handle. Brian answered the call instead of the Scheduler. He started yelling at me again and tried to spin the situations like he did not thing wrong, saying it was my fault. At that point, I hung up and begged the plumber to finish the work. When the work was completed, the plumber advised me that Brian's intentions were for me to pay for more work then I needed or wanted. So, Buyer beware. read more

After suffering for far too long with a far too inefficient A/C unit, we finally made the big decision to get a new unit. Our initial introduction to Ground Zero was through Dave who did an outstanding job telling us about the company, provided his thoughts and insights, and gave us plenty to think about. Next up was Mike who came out, looked at our existing unit without laughing (it was pretty old and lame...) and gave us some very helpful info and recommendations. He took his time to talk us through the options and gave us all the info - and time - we needed to make our decision. It was by no means a high-pressure sale; Mike simply helped us make the right decision. I had been in our crawl space previously and knew the old unit was just short of a disaster. I also knew the installers would have their work cut out for them. Then it was time to install; Anthony arrived on time and with the assistance of his helper, got to work right away and kept a steady pace throughout the day and in to the evening. Shortly after nightfall...we were freezing. All because of the new unit the Ground Zero team installed. Anthony made sure we knew how to operate the thermostat, told us how they system would respond to changes, and to let them know if we had any issues at any time. He and his cohort cleaned up the entire area so well, it appeared as if they had never even been there. With the exception of the new, much more efficient unit humming quietly in the background. While we're not excited about the heat of the summer, we are confident that we will be in far greater comfort compared to the summers before Ground Zero took care of us. I highly recommend you contact Ground Zero for your heating and cooling needs, as well as any other service they offer. Very good pricing, outstanding customer service, and a top-notch experience all the way around. Thanks, Ground Zero! You too, Dave. We couldn't have done it without you either. read more

I recently had the pleasure of working with Ground Zero Plumbing and AC, and I cannot recommend them highly enough! From start to finish, my experience was exceptional. Bryan came out to assess my AC situation on short notice, fitting me into his packed schedule when he could have easily prioritized family time. His commitment to customer service is commendable. Bryan thoroughly examined my system, explaining each component and outlining the issues piece by piece, which I greatly appreciated. He presented me with clear options without any pressure, allowing me to make informed decisions. After struggling with a subpar Lennox unit, I knew it was time for an upgrade, and Ground Zero came through! They provided me with brand new AC units and set them up promptly, ensuring I had cold air while they worked. As a retired disabled vet, I was grateful for the military discount they offered and their willingness to work with me financially. It's a relief to find a company that understands life's unexpected challenges and still provides top-notch service. The installation team--Derek, Ryan, Walker, and Jonathan--were fantastic. Their professionalism and respect for my home made the whole process smooth. The manager was on-site the entire time, demonstrating a commitment to quality and customer satisfaction that is hard to find. Now, my 3,800 square foot home cools down within 10-15 minutes three times a day, making a significant difference in comfort and energy savings! I feel blessed to have received such meticulous care and support. Thank you, Ground Zero Plumbing and AC, for transforming my home experience! I highly recommend them for anyone in need of HVAC services. You won't be disappointed! read more

You know its amazing you really see peoples true character in a crisis situation. my wife for instance panics, my daughter followed suit and luckily for them I kept my cool and found silver fox. We had a pedistool sink in the hall bathroom. My darling daughter used to sit on it to do her makeup. i told her to stop, but as you all know teenagers know everything therefore you cant tell them anything. Unfortunatly the previous owners/ whoever installed the sink did not fasten it properly to the wall. Low and behold it busted off one day and flooded the house. it might not have been so bad had she called me for help, but she did not. Finally after who knows how long she called me and I called Silver Fox. They were out within 20 minutes and had the water turned off and they eventually fixed the sink after we had Ground Zero Restoration out to dry out the house. I also had them do a 89 point inspection while they were out and found several other problem areas before they escalated. these two comapnies hadled my situation quickly and professionally. I still don't know how to get through to my daughter, but at least now I know who to call for any other unforseen emergency. Thanks guys you saved my house. read more

I called Ground Zero because I had a leak by my hot water heater and it had caused some damage to the drywall around it. The plumber came out and found that my water heater was leaking and provided me a great price for replacement. The damage was pretty excessive and he called his office and got their restoration department out within an hour and remove the wet drywall. The plumber put the water heater in temporarily so we got hot water back that day but in a way that the restoration guys could dry out the area. A few days later a guy came and put all new drywall back with texture and paint. I called back and the plumber came back and reinstalled the water heater where the old one was. They did this all with a smile on their face. I will only use and recommend Ground Zero going forward. I signed up for their hero club maintenance program which saved me a lot of money on the bill and they do AC too. I'm sure their AC team is as good as everyone else I've worked with! read more

Silver Fox Plumbing can save your day, just like they saved mine! When I had a plumbing problem and had no idea what to do I called Silver Fox. They came out, took a look at the issue I was having and gave me a free estimate, which, I might add, was VERY FAIR. They have 24 hour emergency service so no matter what time of day or night, you can get the help you need so your plumbing problem doesn't turn into a complete disaster. Everyone I spoke to was friendly and informative. The technician really knew his stuff and because they are a company based in Arizona and Maricopa County, they are familiar with all of the building and construction codes one might encounter when dealing with plumbing issues. If you have a plumbing problem and need a quick and cost efficient fix, call Silver Fox or check out their very user friendly and informative website!! I recommend them to anyone I encounter who has a plumbing need. read more

There was a huge leak in my bathroom and if we'd asked maintenance we would have been charged 10 times more than a regular plumbing company would. We were recommended by another resident. They told me all we had to do was call in and they'd have some one out at my convenience. Usually when my maintenance guy comes in to do work, he does a sloppy job. He would leave a huge mess where ever he'd been working, use smelly chemicals for the pipework and only come when it was cleared on his schedule. Sometimes I had to endure long weeks with leaking pipes and a problematic toilets. I would wait so long that the leaking would cause water damage causing more money needed to spent on household damages. Silver Fox came in on time. They told me what they were going to do and estimated when they were going to be done. They did a great job with my sink and I haven't had a problem since. I highly recommend them!!!! read more

I work for a large apartment community and Silver fox is the only vendor we need! From plumbing to air conditioning they have saved us more times than I can even count. Their prices are the best in the valley along with their customer service. Whether you are speaking with the receptionist or the owners each person there is always willing to go the extra mile, and lend a helping hand. Along with their amazingly fair prices, their turn around time on their work is extremely fast. Silver Fox has allowed us to keep all of our residents happy and comfortable which I can not thank them enough for! I also entrust them even within my own home as well as my family's home, not just the apartment community I work for. I always know I'm in good/honest hands when it comes to Silver Fox. Thank you Silver Fox, you guys are all AWESOME! read more

Tyler W. from Ground Zero Plumbing and A/C just left my home after installing a new kitchen faucet. He diagnosed the leak we had with our old one, and explained in detail exactly why the old faucet couldn't be repaired, but instead needed to be replaced. I never felt like I was being mislead or up-sold in any way. I purchased a new faucet, Tyler came back to our home and had it installed in under an hour. He's a very nice young man, very professional and very knowledgeable. He attentively listened to my particular concerns and was able to address them. We've used Ground Zero Plumbing twice now, and both times we've been extremely satisfied with their professionalism, knowledge and quality of work. I highly recommend Ground Zero Plumbing and A/C, and if you need work done, request Tyler W. The guy is top notch! read more

On Saturday, March 22, I had service from Ground Zero plumbing and my technician was Marcus and I just wanna say how great they were and he was. He was very professional prompt and patient. I just bought a new house and I had several plumbing issues that came out of the inspection and me being a single woman did not know what had to be fixed and what should be looked at, and Marcus was very patient to explain each of the issues in the inspection and what it really meant or what issues could come of the problems they found I really appreciated his attention to detail and his effort to explain things to me so that I could understand it I will definitely use them in the future and will highly recommend to anyone having plumbing issues to not only call in ground zero but ask for Marcus Mitchell. read more

Russell from Ground Zero s the kind of professional that you hope for. First he installed two electrical switches for us outside on the back of our house--allowing us to put up lights and a TV in our backyard. But even MORE impressive, as my husband and I were standing around lamenting that our AC had just gone out on this hot July day -- Russell went out of his way (after what was a long day of work in the Arizona heat) to very generously tack on a few extra minutes to his visit and check out our thermostat for us... he found that we had a 'hidden' battery that needed replacing. Which we did, and the AC kicked right back on. Thank you Russell! I will recommend you and Ground Zero to all our family and friends in the Gilbert area. read more

Amazing company with top notch service and reasonable pricing! Junior was able to diagnose our air flow problem after we installed a new unit and provide us an estimate. We needed to add new duct throughout and re-locate our returns. The crew that came out was awesome as we live in South Scottsdale and we have block and plaster which is very difficult to deal with. Mike, Jeremy, Caesar and Matt were all very professional and mindful of the 2 small children we have and were very clean throughout the process. Really wish I could give the team at Ground Zero 6 Stars as we are thrilled at the job they did! If you need any HVAC work look no further! - The Steele Family read more

Mike & Brian Jr showed up right on time, were friendly and professional and got right to work. Installed a new 50 gallon gas water heater for exactly the price that was quoted even though they had to do some extra work on the exhaust flu because the new water heater I purchased separately had a different top than the old heater. After completing the work, they made sure I tested that I was getting hot water, then they cleaned up the area and gave a brief explanation of the unit's operation (even though I didn't buy it from them). Very highly recommended. I will call on them the next time I need a plumber. $375 which included new fittings and ball valve. read more

We came home after a great dinner out to find water pouring from ceiling drywall in a cabinet! After running around screaming "what do we do?? what do we do??" We googled emergency leak repair and luckily found Ground Zero Plumbing and AC repair!! Open 24 hours! 7 days a week! They answered right away, and Fred was out to our home within the hour to save us and our house from damage! Very nice and knowledgeable, he identified the problem immediately- condensation line had clogged and flooded the attic! They quickly fixed our problem and we appreciate them so much! They will be our go to guys for all plumbing and ac stuff! Thankyou! read more

Ground Zero has amazing techs and customer service. Each and every person that we have interacted with are kind, compassionate and sincerely want to help us the best way possible. Mike B and Brian Jr have definitely left an impression, I will tell my friends about. The people at ground zero put my faith back in people again. It's hard to have a good day (or week) when you have a major leak. Ground zero's multi-talented people, Mike B, Brian Jr, Phil, Devon, the wonderful people at the office, and management worked with us on the best resolution for our problem and eased our worries. Thank you again ground zero read more

I needed to have a plumbing issue looked at for a home I was buying. I found Ground Zero on Yelp and sent a message to the company with questions on their process. The owner Brian, was very responsive and prompt to answer my questions and concerns. The office staff was friendly and easy to schedule with. The technician called me on site and let me know what he found and gave me a couple of estimates with options. Their price was fair for the service and I was grateful for their quick overall response to get my concerns addressed right away. I will definitely be using them again. read more

Running toilet and wet carpet near the kitchen were related - who knew? I did, once I called Silver Fox Plumbing & AC. I couldn't believe how easily the problem was fixed once I got the nerve up to finally break down and just call a Plumber! Although I was concerned about the potential cost, I was beyond pleased with how quickly they came out and took care of it. Money well spent for a job well done - Kudos to Silver Fox Plumbing! I'm so relieved to have a reliable contact now for these types of emergencies! I strongly recommend them! read more

would not recommend, I was having A/C issues and was a member if their hero club and had not had issues in the past. The technician came out and told me I needed a new compressor on a unit that is only 3 years old and broke the wiring on my unit to the wall. He also did not go into the attic where the issues was. I was given a quote for $1700 so got a second opinion and the fix was $220. I attempted to speak with the supervisor Jay but he had yet to return my call or email. read more

Silverfox creates messes. In putting in a new sink and faucet, the sink did not drain correctly. At a 6 inch diameter around the sink, caulking covered the counter top. And, 2 days later the faucet popped over. The original quote did not meet the charges. And, Silverfox never provided a written quote after repetitive requests that could be used to compare to the final bill. So, since they were not professional in their quoting process nor their work, we went elsewhere. read more