I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.

I had a pipe leak that ended up damaging my ceiling and I quickly needed to fix it. Genuine Drywall…read morewas able to come in the same day that I called them and were quick to get to work after assessing the damage. They made sure to put up plastic covers along the walls also to protect my other furniture from the work they were doing. They had 3 people working on it and finished within a few hours. I honestly can't tell the difference between the parts of the ceiling that weren't damaged and the parts that they had to replace. Really great service for a decent price.

I have not used this contractor - yet - but this review is of my experience of him coming to give…read moreme a bid very quickly after I reached out to him. He was incredibly polite, responsive and deeply knowledgable of drywall and mud. He was the most polite and professional who has come to my house to get a quote, with my extensive remodel. I am glad he has so many reviews on Yelp - and how I found him.

Have been a very satisfied customer for over a decade. Consistent, dependable and thorough service…read morewith great communication

I hired Extreme Clean to clean the house in preparation for staging and listing on the market…read more They did a very good job getting everything clean including the windows. In addition to a thorough general cleaning, we also had them do a deep cleaning of the entryway tile, which was about 35 years old and the tile in the original bathroom from 1957. Both floors came out really well. The entryway had about 1/4" grout, which was restored to its almost original color and the bathroom floor was the cleanest I had ever seen it. It may not be cheap, but they certainly us our money's worth.

It has been more than 10 years since last roof repair by World Exterior. My house is 24 years old…read more A couple of weeks ago we noted a dry wall in the garage was wet when it was raining. It was dry when it was not raining so I figured it must be the roof over the garage that is leaking. Since World Exterior did a good job repairing a roof leak more than 10 years ago, I called them and Chris came to my house the next day to evaluate the situation. I remember Chris from more than 10 years ago. He is still easy and friendly to talk to. He lifted up the tiles and found the wood was rotten and already had a hole a few inches in diameter!! Chris took pictures and sent me a proposal in 2 days. I accepted the proposal. Unfortunately our area started to rain almost for the whole week. Finally the rain stopped 9 days after and World Exterior crew (Salvador, Jesus, and another worker) came to fix the roof. World Exterior called me that morning to notify me the crew was on their way to my house which is very nice of them. They fixed the roof, cleaned the gutters, and inspected the roof. They cleaned up after they were done which is very nice. They noted some issues and Chris will send me a quote for that. If I need roof care in the future, I definitely will call World Exterior.

recently had the pleasure of working with World Exteriors roofing company, alongside the…read moreoutstanding contractor, Chris Coelho. From the initial consultation to the final inspection, Chris's professionalism and expertise shone through, making the entire process seamless and stress-free. His ability to listen to my concerns and provide tailored solutions truly set the tone for an exceptional experience. Under Chris Coelho's guidance, the team at World Exteriors delivered nothing short of excellence. Their attention to detail and commitment to using high-quality materials ensured that my roofing project was completed to the highest standard. Despite the urgency of the job, Chris and his team worked diligently to meet deadlines without compromising on quality, demonstrating their dedication to customer satisfaction. I highly recommend World Exteriors and Chris Coelho to anyone in need of roofing services. Their professionalism, expertise, and prompt service make them a standout choice in the industry. Thank you, World Exteriors, and Chris Coelho, for your outstanding workmanship and care, my family is over joyed by your work and great pricing!

UPDATE: I have resolved the issue with the owner of the…read morecompany. They will actually reschedule the job and we will have accommodations for me and my asthma. I will have a section of the house closed off for any odors that might trigger asthma. I am not so concerned now because my asthma is usually triggered by dust and not odor and they have told me that it would be a minimum amount of dust. I will continue to work with this company and I will hire a Cleaning Crew to do a thorough cleaning of the bathroom counters etc after they have done the work ... therefore, I am changing my review based on this communication to a five star for the additional Customer Service I received. After the job is done, I will update once more with the quality of work, which I am sure will be above average. Thank you and I'm very happy to have updated this review because I dislike giving bad reviews to anyone. PREVIOUS: No one called me to discuss any issues!!! All of the communication was done by email. They cancelled my appt because I asked too many questions about the job, the dust, and the after-job clean up. I don't get why they cancelled. I just needed to know what was expected so I could make the proper arrangements because I have asthma. I had cleaned everything out of the bathroom, missed showers, and kept tub area dry per the requirements... and then I find out that they cancelled my job appointment...Maybe they cancelled because it was New Year's Eve???? SMH. ‍peers

I've been trying to update things in my 25-year old house recently (new roof, new fridge, new…read moremicrowave,...). The grout and silicone caulk in the main bathroom shower had been deteriorating for too long. It was pretty bad so I reached out to The Grout Doctor. I set up an appointment and Mac (a great guy by the way) came over a few days ago. He has over 20 years of experience and it showed. He went far beyond what I was expecting. Not only did he replace the moldy silicone all around the shower and replace all the cracked moldy grout, he completely cleaned the shower walls and floor with a razor. I never realized how much soap scum could build up even with fairly regular cleanings using a bathroom surface cleaner. Everything looks better than I expected it to look. I highly recommend giving them a call and let them work their magic. The shower now looks like it did decades ago.

I called Jeff and told him I needed the grout on my marble shower replaced. I also wanted the…read moremarble cleaned and sealed. He asked for a photo of the shower. He gave me a quote over the phone and came by the following week. He took his time and was very clean. The results were beyond my expectations. I am happy to have found him and will definitely use him again.

Every once in a while you are fortunate enough to find someone who exceeds your expectations. Jeff…read moreof New Look Grout is one of those people for us. He re-grouted one of our showers and cleaned and sealed the shower and bathroom floors. Flawless workmanship by a person who obviously takes great pride in what he is doing. Highly recommended.

Blace did an excellent job on our shower grout restoration. We had some noticeable mineral buildup…read moreon the grout, and he took the time to clearly explain what was causing it, as well as the pros and cons of cleaning versus replacing the grout. Ultimately, we went with cleaning, and the results were outstanding--the shower looks like new at a fraction of the cost of replacement. Blace was friendly, professional, and clearly takes pride in the quality of his work. He was great to work with from start to finish. I would highly recommend Blace's Grout Restoration to anyone.

The pricing was reasonable for everything that was done. Blace was so easy to schedule and work…read morewith. Great communication, was on time. Very clean and left no mess behind. He kept me informed each step of the way and did exactly what I needed to maintain my home. It was really easy to communicate by text. He didn't get annoyed by my pesky chihuahua. I would definitely use his services again and recommend him without reservation.

Good job. Bruce works hard. We've used them at least three times. Price a little steep.read more

Awesome customer service. Very quick and responsive. Crew is friendly. I would definitely do…read morebusiness with this company again.