Excellent service by all staff members, very attentive to the animals and very thorough with…read morecommunication

My experience with DVM Meg Williams was one of the most devastating experiences of my life…read more I brought my cat in hoping for answers and professional, objective medical care. Instead, conclusions were reached far too quickly and with an unwarranted level of certainty. Those conclusions set off a chain of events that completely changed my life. As a result of what followed, I lost my cat, endured over a year of legal battles, suffered tremendous financial and emotional hardship, and watched my life unravel. I trusted that a veterinarian would carefully consider all possible causes, remain objective, and acknowledge uncertainty where appropriate. That was not my experience. Whether or not others agree with my perspective, I believe the opinions expressed in my cat's case had life-altering consequences that extended far beyond the exam room. I will never get that time, those memories, or my cat back. If you're looking for a veterinarian who approaches difficult cases with caution, thoroughness, and an open mind before reaching conclusions with potentially life-changing consequences, I encourage you to seek help elsewhere. This experience has stayed with me every single day, and I wouldn't wish it on anyone.

From our first phone call to set up an appointment for our little Chihuahua (which suffers from…read moreseizures), I knew we were going to have a good experience. Vet was thorough and answered all of our questions and staff was kind and gentle with our precious pup. We asked office staff to request our records from our previous vet (as we have two additional small dogs), and they were able to do that. The facility was very clean and seemed to be run with calm and confident "vibes." Overall our first experience was outstanding and I would highly recommend using Ajo Veterinary Clinic for your pet's needs.

SO DISAPPOINTED, My cat has had a UTI for over a month now. I called to ask why I got no follow up…read moreand they said they emailed me. But no call because they are so busy that this is how they contact. After paying for the visit and labs being over $200 and now they want $45 for the medication. So my cat has been sick for over a month. I thought no call was good news but I had to call and find out an email was sent and was told they could tell I had not opened the email. So WHY didn't they call me! I did express my disappointment to the office manager and she was fast talking and offered nothing when I asked if I could get the medicine now and pay on Friday (in 3 days) but with a quick answer no or even a discount. I did let her know not to contact moving forward using email. I wish I could get my money back at least for the labs or free medicine because this negligence on their part too.

We took our dog Stormy to be checked for a nail she hurt while getting out of our truck…read moreShe gets agitated and nervous at the vet and we know this from previous experiences so we communicated with the office about how much medicine to give her before and after a few dose increases we were told to take her in and if sedative was needed they would do that during her visit. She was in the room less than 5 min before the vet comes out scolding my fiance about how proper sedative needs to be given prior to the visit. The doctor.was rude and unprofessional. Her staff then goes to apologize for her actions. We communicated with the office, medicated our dog and muzzled her prior to the visit. We even gave instructions while there. If she speaks to humans like this I can only imagine how she was with my dog. I will not be taking her back there. The vets actions and demeanor was just ugly. I paid 110 dollars to have my dog weighed. Terrible service. ​

I've been going to Pet doctor for 10 years. I've been there for the clinic changes, staff changes…read moreand sometimes long wait times. However, they have consistently cared for my pets at the same level of care from the beginning. The staff are always willing to help me with any questions that I have. I adore all of the veterinarians. It's a popular place for a reason. At this point, it's not just about affordable pricing, it's a place I feel safe bringing my dogs to.

Great place! Very professional and my dog really likes going there. And the people are extremely…read morefriendly and know what they're doing!

This has been my favorite Vet Clinic in Tucson, and I have tried many. I took my Yorkshire here…read moreand he always got top quality care. The prices for his checkups and shots were fair and I always left feeling my dog got the best care. When I had to make the choice to let my 18 year old go. They treated him like he was a king and made him comfortable and gave me a shoulder to cry on. That was 4 years ago. My heart finally has healed, and I will again start using this clinic as I found a new friend. He is a Yorkie-Poo and he will call this place his clinic.

I truly wish I had a positive review to give. Rincon Vista employs many vet techs who are kind and…read moreunderstanding, but do not seem very experienced or well-trained. Most of them seemed to be recent graduates and I just felt they weren't 100% equipped to take care of my pet. I am writing this months after it happened because it was too painful to relive before. I made an appointment for my dog initially because he was lethargic, vomiting, and barely eating. We brought him in and were told that the resident veterinary doctor (the only one there with an actual DVM) was busy during surgery, and could not see him. I am sure the vet techs that remained did their best to try to diagnose him, but all we left with were medications that treated his symptoms and no diagnosis. We made additional appointments over the next few months but they never went anywhere. Each time I never actually got to speak to the DVM who works there. She seemed to always be busy in a surgery or some other intensive care that required her full attention. Looking back, I do not believe she herself ever actually saw our dog at any point. I feel we were only being given care by the vet techs, who were trying their best, but don't have the level of experience, knowledge, and expertise a DVM would. Finally, our last appointment, I met Dr. Heist for the first time. She said she was going to assess him based on his symptoms. This was our final appointment after 3 or 4 appointments over the course of a few months that never went anywhere and always ended with them prescribing more drugs and never diagnosing him. Once we had spoken to her, we dropped him off and left. Within an hour, she called us and had a full diagnosis of the exact condition he had. If she could have found this out in an hour, why did it take months to find this out? Again, this is why I believe she had never actually seen our dog until this point. As it turns out, this specific disease has a tell-tale sign: yellow gums. I believe the vet techs wrote this off as periodontitis (which he probably had as well), but the fact that they missed this for months unfortunately led to his passing. I just feel that if my dog was properly looked at by a DVM who wasn't always too busy, leaving the relatively new vet techs to look at him instead, his disease could have been managed earlier on and he would have had higher chances for survival. I appreciate the effort and care they gave him, but I feel it was unfair that my dog was not properly examined and diagnosed by an actual veterinary doctor until it was too late. Please look elsewhere for care unless you're getting the very basics here. It seems the resident DVM will likely not always see your pet if you bring them in, so your pet will be handled by veterinary techs, who are educated and experienced in their own right but do not have the level of education and knowledge a DVM would. If your dog has a serious disease that needs to be diagnosed, please look for a more professional veterinary office.

The staff here went above and beyond to save me and my boyfriend's cat today. They got us in for…read morethe same day as new first time clients of theirs and treated us like family. They worked with us at every step and when we couldn't cover the cost of his procedure fully, they didn't just turn us away. I truly believe the doctor and the vet techs here at Rincon Vista want to see our kitty thrive and it felt unreal in a nightmare of a day (his symptoms started early this morning). Words can't capture how grateful and thankful we are that the stars aligned for us to come across such a caring set of people. If you want to support a local business that cares more about its customers and their pets than profits, come to Rincon Vista!

Brought my girl Bella here after she got lost for 3 days while with family…read more They were amazing! The vet we saw was so kind hearted and got us in the next day and took such good care of our Bella! She was also very fair with the pricing and trying to save me cost where she could. I could not recommend this vet office enough!

My wife and I brought in our very sick cat. The were very kind and sympathetic to what our options…read morewere.

I have a young 120lb male Great Pyrenees. He isnt mean at all but extremely stubborn and into…read moreeverything. He was bit on the muzzle by a western Diamondback at 7 months old. I took him to an emergency vet clinic and he received 2 vials of antivenom. But they were not giving him antibiotics nor were they trying to manage the swelling and he was struggling to breathe. If you don't know how a rattlesnake bite works, they have e poison glands, that are compressed by muscles and inject the venom. HOWEVER, when the muscles relax, the glands go back to normal size sucking some of the blood, etc from the victum back in. So, if the snake had last bitten a rat, say, that rat blood and crap was injected into your dog. So a conversation with the Dr was resisted, I paid the bill and took my dog to my vet at CDO pet clinic. She immediately put him on antibiotics because she is knowledgeable and experienced. They then gave him laser treatments for the swelling, and pain meds. That within 30 minutes. When I left, I had a dog in little pain, breathing easy and on antibiotics for the crap the snake put into him. Within 2 days he was 90 percent better.

I came here to ask about their spay and neuter services but the receptionist turned me away…read moreimmediately, she said they aren't accepting new clients but then preceded to deter me implying that the service would be too costly and referred me to other clinics that are much further away because they offer cheaper services? I never once asked about the price of their service so I'm not quite sure why she thought the price would be an issue for me here.

Dr. Van Erven has been our vet for 37 years! We've had several dogs (wish they could live longer)…read moreduring this time. Have received nothing but excellent care from her! Staff is very nice too. She has treated our dogs for various things including valley fever and all did very well. She is like a family friend! Will be sad when she retires!

I have been bringing my dogs to Bear Canyon Pet Clinic and Dr. Van Erwin for 31 years now. And…read morethat's a lot of dogs. From shots to toe-nail clipping to diabetic care to teeth cleaning, the staff is both professional and efficient, as well as being kind and caring. I have come running in with emergencies and had the kindest and best care I could want even though I interrupted their day. I love these people and am glad I found them, so many years ago.