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    Gucci New York Flagship

    3.3 (172 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

    Gucci New York Flagship Photos

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    My dream loafers

    The best Gucci store in NYC. Seriously, it makes the SoHo location look like a Zara. With three floors, the merchandising is immaculate, the staff are well dressed and professional, and they have a better selection of products than other locations. I came here just before Christmas to pick up my dreams loafers (the Women's Horsebit), an early gift from my husband. Despite being very busy with holiday shoppers, the staff efficiently helped me, and gave me space to try them on to check the size. The store was beautifully decorated for the holidays. I love my loafers, and all Gucci purchases I've made over the years. The quality has consistently been worth the price, and I feel confident that I will wear these pieces for the rest of my life.

    This is an overdue review. I stopped by this store during spring holiday to have them fix my shoelace. I bought a pair of Gucci shoes two weeks earlier, had a problem with the lace on the right shoe that came uneven (one edge was much longer than the other), making it hard to tie. I talked to a salesperson named Maya. She was cold and didn't seem to be happy as if it wasn't her job. At first she argued by claiming that all their shoes have uneven laces (which is not okay). She got pissed off because I was asking her to do something that she wasn't capable of. While she struggled to fix my shoelace, I suggested that it should go in between the holes horizontally. With a very condescending tone, she rudely and sarcastically answered, 'LOOKS LIKE YOU KNOW HOW TO DO IT?!?!' She eventually lost patience, started ignoring me, and went to talk to another customer. She called one of her co workers up, and with the help of that person, she finally was able to fix the shoelace. She returned the shoe to me (not in a pleasant way, didn't say anything, didn't even look at me) and immediately walked away. Maya is the rudest Gucci employee I have ever interacted with. Her attitudes clearly showed that she looked down on me (racist - I am an Asian). I did not feel welcomed and respected at all. I have been Gucci's loyal customer for years, and the salespersons in the city I live, San Francisco, have much better attitudes. I reported Maya to Gucci in June. *picture below was taken on that day. She thought Asian wouldn't have proficiency in writing a bad review in English.

    Leslie B.

    A Gucci belt was purchased for me as I gift but it did not fit. I went to the store on 1/30 To exchange the belt they did not have the belt in my size so they said they could order it for me to shop to my house from NJ which I was later told through client services that this can not be done because the warehouse is in NJ and they don't ship to residences. The purchase was made in cash. I came to find out that my email was never placed in My profile. It was the email if the staff member at the Flagship store that was handling my purchase and to top it off at the store he asked me to take a picture of the order number off of his phone which I found weird I was told I would receive the belt on 1/2 when I was at the store on 1/30 never received it. I then received a call from the Flagship store I was then told I would receive it on Friday never received it After numerous calls to client services. I received a call again on 1/7/2024. Stating do you want a refund or do you want the belt no apology or anything for the disservice that has been occurring. I stated I still wanted the belt. It was stated that they would call me back with a tracking number still have not heard back I am completed and utterly disappointed in the service I am receiving I called client services today and stated I wanted a refund. It is now the 1/8 and still have not heard back from a manager at the flagship store. This is poor customer I just want the refund and I will never deal with this store again in

    Adel M.

    One of my all time favorite signature brands! I recently visited the flagship with my friends and ended up taking home this good looking leather sneaker Rhyton with Gucci logo my second shoes from this store.(We bought 3 this time). We we're served by Jini who's very helpful and accommodating. We were offered with wine and water while we were trying on our shoes and lots of shoes . To people who never been to flagship Gucci store, I'm telling you guys you are missing out. Check out their cool stuff and don't be afraid to ask. It's a nice way to treat yourself.

    Screener leather sneaker
    Amienyc L.

    A store that I love no matter where the location but my favorite of all the Store are in Paris and here of course in New York City (flagship-Fifth Avenue). Gucci always impressed me with its interior designs and of course its products. I am a Gucci Lover for a very very long time. But my recent purchased is the Screener sneakers (Dirty Gucci). I just love those pair. Very comfy and really cool. The Staff are nice. This location is in Trump Tower. Lots of Tourist and crowded at times outside because of Tourist are taking pictures of Trump Tower but once you step in, you'll feel the elegance and tranquility. I frequently visits and purchased from this location. Obviously, I totally recommend this store.

    Shipped from the store to me
    Chandra D.

    I didn't step foot in this store, but Chris helped me out via phone. I wanted a specific belt for months, and it was always sold out in my size. It showed that it was available in the US, but it never gave me a location. I hopped online and inquired with the online agent, and they told me the belt was in Beverly Hills and the flagship in NYC. The number listed here on Yelp is NOT the direct line for the NYC store. For obvious reasons, the NYC number is not available to the public. The number you dial is the Gucci national number and they will connect you with a client services adviser after vetting your call and needs. Chris finally called me back and started the whole process of me buying the belt. Chris sent me texts and was very helpful. Things to note if you order by phone from a store: 1. Your shipping address MUST match the address you ship to. For most people that's fine, but if you're like me, you have a separate address for shipping/billing. While it was annoying (I had to go to the post office to get my package), it makes sense. You don't want someone to have your card, spend your money, and THEY get the goodies! 2. They cannot/will not give you the tracking number by phone. They will just tell you it has shipped. I realized it after I asked Chris TWICE for tracking, and he politely said he could only tell me the status of the item, but he couldn't give me the tracking number. This is another safety measure; let's say a thief did get the shipping and billing right, they don't need to know the location of the item because they might intercept it. Thanks to Chris for outstanding customer service!

    Shantelle C.

    Gucci New York Flagship *insert heart emoji;* this place never fails to make me happy. This time, I visited during the pandemic and they have someone at the door who takes your temperature. Once inside, you are required to have a face covering that covers both your nose and mouth. The service here is impeccable! The representatives give you attention and time that everyone deserves.

    newest collection!
    Charlene W.

    Gucci on Fifth Avenue has a new collection with Doraemon, and it is the cutest! I waited in line for about 10-15 min to enter, and there is a digital temperature checker to ensure everyone is healthy before shopping. Every person who comes in is greeted and personally escorted to everything you want to see. We took the elevator up to the Doraemon collection, which is only a few pieces, but I would wear everything! The whole store is beautifully displayed and an experience to walk through. Tip: See my TikTok @charlenecity for a look at the whole collection

    Gucci jacket
    George T.

    Not Rome or Beverly Hills by far. But a great Gucci store on 5th. Great selection from shoes to wallets.

    Eryk L.

    Warning to all shoppers: Gucci will not take responsibility for defective products and tell you it is your fault! Please see my photos and tell me how is that normal wear & tear???? You can see that I have not worn these espadrilles that much. This is straight up thievery! If your expecting your purchase to last.. good luck Other designer brands take much better care of their clients. I bought SL espadrilles that are older and worn more.. oddly they did not split in half Thanks for selling me trash You've been warned

    Gucci store front
    Lisa B.

    Great experience today purchasing my first high end designer purse! My sales associate Edna was so friendly and helpful. Everyone at the store was super nice. They really made me feel welcomed. The flagship store is so big and has every purse you can think of. If they don't have it in the front just ask your sales associate because it may be in the back. I just purchased the Medium Gucci Tote and I am very happy with my purchase. Plus the inside of the location is so clean and gorgeous! I am so happy I came to this store today

    Drea M.

    We had a wonderful experience and NYC welcome with Howard! He made my daughter's first time purchasing her own shoes, such a breeze and was delightful with assisting us in the finding the perfect size for her. My daughter was over the moon and it totally made her trip to New York. If you're ever in town, I highly recommend Howard for an awesome experience.

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    3 months ago

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    4 years ago

    Everything Gucci in one place! Loved this store! Can't wait to go back....you will be here for hours!

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    Hi Jacqueline was beyond amazing. Champagne was flying the service was amazing and we had the best time ever

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    Page 1 of 5

    Ask the Community - Gucci New York Flagship

    Hello there Gucci store in NY price without taxes?

    Yes, listing price is before taxes. Unfortunately, all goods will be taxed

    Does this store offer shoes for children?

    They have a dedicated children's store next door. I adore their children's line.

    How many stories does the trump tower gucci store have?

    It has 3 floors. The base floor is handbags and some accessories/misc, the second floor is men's apparel and shoes, and the third floor is women's apparel and shoes.

    Don’t See Your Question? Ask Away!

    Review Highlights - Gucci New York Flagship

    Love Gucci, I don't love it as much as I did when Tom Ford worked his magic, but who does?

    Mentioned in 2 reviews

    Read more highlights

    Leather Spa

    Leather Spa

    3.4
    (419 reviews)
    0.2 mi
    $$$

    Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

    Absolutely despicable. Stay away from Leather Spa at all costs! Destroyed a brand new, unworn pair…read moreof Louboutin boots for which I just paid over $2k at Saks. I first brought the boots to the Grand Central location and was turned away because apparently only 55th Street (the least accessible NYC location for me) does calf alterations. My boots were 1-1.5" too wide in the calves as I have very narrow legs, and while I was clear that I didn't want them to be tight, I did want them to look more fitted and neater around my legs. I went to 55th Street and intentionally had the boots fitted over jeans, repeatedly telling the store employee that he was cutting off my circulation and needed to loosen the boots. Rather than listen to me and do what I asked, he told me that they could stretch them if they turned out too small. I very adamantly said no, I will not compromise the integrity of the leather by stretching them nor will I agree to have the boots made too small so that additional work will be required. I finally asked him to provide the final measurement and was told it was 13". The boots were originally 14.5" for reference. The boots were ready in just over a week, which already had me concerned since I hadn't requested a rush job. Upon receiving them, I could immediately see that they were two different sizes. The left boot is 12.5" and the right boot is just barely 12.25". They are nearly impossible to zip, the seams were done VERY poorly and not straight, and most importantly, they do not fit without severe pain. I cannot walk in them. I literally can't even move my right ankle. And that's on my bare legs without jeans. I immediately contacted Leather Spa and received a response from Vincent who said it's very common for boots with this type of repair to require additional treatment and that I should bring them back for stretching. Did I not already have this conversation BEFORE I paid $300+ to ruin $2k+ boots??? Vincent insists they are not ruined even after I sent photos showing that they very much are. Further, they didn't even send them back to me nicely - they threw shreds of cut leather pieces inside one of the boots and just sent them off that way as further evidence of the total rush job. I used to frequent Leather Spa 55th and my patronage fell off years ago after they did something very similar to a pair of $300 boots. I was very clear during my visit this time that that could not happen again with my brand new Louboutin boots that were significantly more expensive. Had the employee just told me on the spot that they were going to cut my boots too small and require stretching thereafter, I would've taken the boots, walked out and gotten them repaired elsewhere. Literally the only reason I returned to Leather Spa is because Christian Louboutin recommends them. Never again.

    Photos
    Leather Spa
    Leather Spa
    Hello new bottoms, the heels still have some life in them they told me, didn't even try to rip me off.  Honest!

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    Hello new bottoms, the heels still have some life in them they told me, didn't even try to rip me off. Honest!
    Fossil Store

    Fossil Store

    3.4
    (21 reviews)
    0.6 mi
    $$

    I love to visit this Fossil Store. Fossil is an enticing store that sucks me inside when I pass by…read more I am always tempted to purchase a lot of their products. I like the watches and they make some really nice leather bags and accessories. I do have one favorite piece. I purchased a wallet that is very well made. I've used it many years daily and it has held up beautifully. It's soft leather that's comfortable to hold. It's got the credit card holder and two zipper pockets that are very convenient. I'm giving Fossil Four Stars. It's pricey but beautiful merchandise. This store is beautiful. The employees let me browse to my hearts content. Fossil is more than watches. Visit when you're nearby. I dare you to leave without buying something.

    Don't EVER buy a Fossil smartwatch. They drain fast and they…read moreDON'T carry the damn battery so it's been over a month and they can't give you a time that it would arrive. So you have to keep calling and calling and calling. It's like a shop in a third world country. We're in NYC and they don't know when the battery will arrive. You sell the friggin' watch but have ZERO idea of when the battery arrive. A major watch store in NYC doesn't know what or when or how. Amazing. Truly amazing. Will be returning the watch. EDIT Review: Apparently you can get the battery elsewhere and bring it in. Sooooo, I didn't NEED to wait a month, I could've went to Best Buy or on Amazon and gotten it right away. Employees need training to answer simple questions and tasks and NOT inconvenience customers!

    Photos
    Fossil Store
    Fossil Store
    Fossil Store

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    Gucci New York Flagship - leather - Updated July 2026

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