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    Guys Custom Collision

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Guys Custom Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    Guys Custom Collision Body Shops Photos

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    Recommended Reviews - Guys Custom Collision

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    11 years ago

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    Joe Hudson's Collision Center

    Joe Hudson's Collision Center

    (6 reviews)

    You would be crazy to take your car anywhere else to get it fixed. I've never had a shop treat me…read moreso well, keep me in the loop with multiple text message updates on the progress, etc... People just don't expect this level of service outside of Lexus dealerships and I'm not even certain NorthPark Lexus treats me this well. I'm not looking forward to having another vehicle hit or damaged, but if it happens, there is a bright light at the end of the tunnel and it's Hudson's ! LJS

    I was very disappointed in this place. I towed my car here to get fixed up after it had gotten some…read morepretty bad damage. When I called originally, they were EXTREMELY rude to me on the phone about it. All I asked for was a quote and they spoke to me as if I was stupid and refused to give me a quote, then hung up on me. When my father called 5 minutes later they treated him much more kindly than me and gave him a quote almost immediately. Any time I called asking about updates they said someone would call me back and no one ever did. The biggest problem I had with this place, though, was the fact that they could never give me a straight, honest answer. I understand they might not know for sure, but I would've rather them just said that than lie over and over again about it. I nearly got fired because they wouldn't honestly tell me when I would have reliable transportation again. When I finally got my car back, after a month longer than they originally expected, they gave me a bill for twice the amount. Blindsided. Their customer service is extremely lacking in my experience and I've never been more frustrated with my car. I'd give this place one star but, damn did they fix my car up nice. They fixed everything, even things that had no relation to why I brought it in to begin with. I'm still very upset with the lack of communication and disrespect to me, but at the very least they did their job.

    Vic Vaughan Toyota of Boerne

    Vic Vaughan Toyota of Boerne

    (13 reviews)

    Edward Ayala was my salesman and he was fantastic. Coordinated quickly with me since I was coming…read morefrom 5 hours away. Super responsive and forthcoming with all the details I asked about (which is a lot! I'm very particular)! Great experience and I love my new car.

    I recently had a very rocky start with the service department at Vic Vaughn Toyota of Boerne after…read morebuying my 2023 Tundra. Between miscommunications about a promised detailing from my salesman, confusion over brake diagnostics, and dealing with a mandatory engine recall, I was incredibly frustrated. I was at the point where I was completely ready to take my business--and my family's business--elsewhere. However, a dealership's true colors show in how they handle a frustrated customer, and the leadership here absolutely stepped up. Johnny Marker, the Director of Fixed Ops, personally reached out to me to "stop all this madness." We spoke twice, and he was incredibly professional, genuinely understanding of my situation, and took immediate action. He completely turned the experience around by stepping in, taking care of the front brakes, and getting the detailing done just as I was originally promised. I also have to sing the praises of my service advisor, Esmeralda Hernandez. Throughout the initial chaos and the massive undertaking of an engine recall, she remained a steadfast ally. She did a fantastic job navigating a complex situation on the ground and making sure things were finally sorted out. Because of Johnny's leadership and Esmeralda's dedication, a completely alienated customer was turned back into a loyal one. They proved that they actually care about making things right. If you want to go to a dealership where the staff will step up and honor their word, Vic Vaughn Toyota of Boerne is the place.

    Guys Custom Collision - bodyshops - Updated June 2026

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