You would be crazy to take your car anywhere else to get it fixed. I've never had a shop treat me…read moreso well, keep me in the loop with multiple text message updates on the progress, etc... People just don't expect this level of service outside of Lexus dealerships and I'm not even certain NorthPark Lexus treats me this well. I'm not looking forward to having another vehicle hit or damaged, but if it happens, there is a bright light at the end of the tunnel and it's Hudson's ! LJS

I was very disappointed in this place. I towed my car here to get fixed up after it had gotten some…read morepretty bad damage. When I called originally, they were EXTREMELY rude to me on the phone about it. All I asked for was a quote and they spoke to me as if I was stupid and refused to give me a quote, then hung up on me. When my father called 5 minutes later they treated him much more kindly than me and gave him a quote almost immediately. Any time I called asking about updates they said someone would call me back and no one ever did. The biggest problem I had with this place, though, was the fact that they could never give me a straight, honest answer. I understand they might not know for sure, but I would've rather them just said that than lie over and over again about it. I nearly got fired because they wouldn't honestly tell me when I would have reliable transportation again. When I finally got my car back, after a month longer than they originally expected, they gave me a bill for twice the amount. Blindsided. Their customer service is extremely lacking in my experience and I've never been more frustrated with my car. I'd give this place one star but, damn did they fix my car up nice. They fixed everything, even things that had no relation to why I brought it in to begin with. I'm still very upset with the lack of communication and disrespect to me, but at the very least they did their job.

Got a new X5 in March and was run off the road on 4th of July only to clip a sign. The sign did…read moredamage to the rear door, door seal and mirror. I was told the repairs would take 2 weeks and they did. Justin is awesome and kept me informed on every single step. Everything looks perfectly flush, seals perfectly, paint matches exactly. Highly recommend BCC. Compared to other collision centers forget it, hands down better service

Dropped my car off a week ago, when I dropped it off the agent (DJ) that's working with my account…read moresaid he will keep me informed, well he never did so I ended up calling for a status report only to hear that the door that was ordered came in damaged and the next one came in damaged too. Keep in mind the insurance company paid them the estimate they send them. So DJ said he will give me a call on Monday (2/19/19) for a status repot well Monday came and no phone call. Really bad communication.

10 gold stars for Graham's Collision! They had to redo the work from another auto body shop in the…read moreHill country and I am so incredibly thankful for them. They took excellent care of me and my vehicle and I couldn't be happier with the outcome. Mariah, who answers the phone and runs the office, is amazing and so helpful. I cannot say enough wonderful things about Graham's Collision. If I ever need anything in the future, I am certainly returning back to them. They did high-quality work that adds value to my vehicle. Thank you, Graham's Collision!

Look around. Trashy and unprofessional. They blamed me for the painters bad job. Be warned. They…read moredon't care. I have an ugly scratch on my hood. They took 8 weeks and never repaired it. Done.

I was introduced to True Craft by our auto repair Bavarian Auto, Derek H. I was looking to adjust a…read moredriver door of our Mercedes GLE350. Jake Didier the owner spent 30-45 minutes adjusting the door and when i asked him what I owed he simply said a good review! When is the last time you heard that from a shop? I of course paid him for his time and expertise. He did a great job and I would highly recommend him for any work he does simply due to his honest and fair approach to life! Jim

Great work and delivered my car on time. Even allowed me to…read morego in the work area to see their process.

While they do follow up regularly.. the quality of work is subpar. They assured me they did a…read morequality check test drive and my car was great.. I still hear crazy loud wind once I hit 40/50 so obviously no one really checked it. Took it back to talk to the manager who assured me they wanted to fix it and make it right.. but now all the sudden the manager and asst manager are on the phones and I haven't heard a single thing since 3/24...a month and still nothing.. caliber isn't the company it used to be guys just choose people who actually care. Dont. Go. Here.

EXCELLENT, over the top, above and beyond customer service at the Fair Oaks Caliber Collision…read morelocation. I made an appointment with Leeann Holmstrom to provide an estimate of minor damage to the exhaust pipe of my Lexus. She was friendly, courteous and ON TIME for our meeting. She assessed the damage and told me she could repair RIGHT THEN AND THERE!!!! I was totally blown away!!!! This has never happened at an auto body shop I have ever visited. Within the hour, I was on my way and out the door. Everyone in the shop/office was very friendly, courteous, helpful----I felt so welcome as a customer. Caliber Collision has my business for a lifetime and I will be telling all my friends and family to take their business there. THANK you Fair Oaks Caliber Collision----you made my day!!!!!

From the beginning to end, Caliber Fair Oaks provided first class service. I helped myself to…read moretheir coffee bar and Oscar, my service advisor, patiently waited for me to finish before approaching me and introducing himself to me. I didn't feel rushed or felt like I was wasting his time. Oscar, was fantastic to work with. He listened to the issues at hand (hit and run on front bumper and someone tried to steal gas and broke hinge on my gas flap). He took pictures of my car and was able to provide me with a quote. The quote was fairly reasonable considering I was paying out of pocket for my repairs. I didn't have to waste my time with a rental, he ordered the parts and when they came in he called and I was able to schedule a time to drop it off. It took about a week, and they were even able to wash and deliver my car to my house. Would highly recommend.

I took my car to them and the claims person quickly took pictures of my car. Didn't listen to what…read moreI said about a leak. Should have put it on rack to look under car. Accused me of not telling her and then asked me why I drove the car if I knew I had a coolant leak. Really not my job. Thought it was hers. Texts were rude and condescending. I used Caliber another time and had a good experience. I will not recommend them to anyone.

Edward Ayala was my salesman and he was fantastic. Coordinated quickly with me since I was coming…read morefrom 5 hours away. Super responsive and forthcoming with all the details I asked about (which is a lot! I'm very particular)! Great experience and I love my new car.

I recently had a very rocky start with the service department at Vic Vaughn Toyota of Boerne after…read morebuying my 2023 Tundra. Between miscommunications about a promised detailing from my salesman, confusion over brake diagnostics, and dealing with a mandatory engine recall, I was incredibly frustrated. I was at the point where I was completely ready to take my business--and my family's business--elsewhere. However, a dealership's true colors show in how they handle a frustrated customer, and the leadership here absolutely stepped up. Johnny Marker, the Director of Fixed Ops, personally reached out to me to "stop all this madness." We spoke twice, and he was incredibly professional, genuinely understanding of my situation, and took immediate action. He completely turned the experience around by stepping in, taking care of the front brakes, and getting the detailing done just as I was originally promised. I also have to sing the praises of my service advisor, Esmeralda Hernandez. Throughout the initial chaos and the massive undertaking of an engine recall, she remained a steadfast ally. She did a fantastic job navigating a complex situation on the ground and making sure things were finally sorted out. Because of Johnny's leadership and Esmeralda's dedication, a completely alienated customer was turned back into a loyal one. They proved that they actually care about making things right. If you want to go to a dealership where the staff will step up and honor their word, Vic Vaughn Toyota of Boerne is the place.

Can you say, WOW! I had experienced damages while traveling back from Oklahoma and wanted to get…read morean assessment by Classic Collision. The bumper was dislodged and had had some scuffs from the tire tread I ran over on the freeway. Justin was an able to reset the bumper and eliminate majority of the scuffs marks left by the tire. When I tried to pay him he refused! What amazing service! I know exactly where I'm going and where I'm referring friends for car repairs. A+

I appreciated receiving a timely follow up to this review from the General Manager Nick earlier…read moretoday. Looking forward to my vehicle's repair completion.

Rob is an extremely talented guy. Totally recommend him to do any work for you if the need arises…read more He did exactly what he said he was going to do. Amazing job

Rob is a master at repairing door dings at a very reasonable price. This is my second experience…read moreat Hammerhead and no doubt I will return again as needed.