Got a new X5 in March and was run off the road on 4th of July only to clip a sign. The sign did…read moredamage to the rear door, door seal and mirror. I was told the repairs would take 2 weeks and they did. Justin is awesome and kept me informed on every single step. Everything looks perfectly flush, seals perfectly, paint matches exactly. Highly recommend BCC. Compared to other collision centers forget it, hands down better service

Dropped my car off a week ago, when I dropped it off the agent (DJ) that's working with my account…read moresaid he will keep me informed, well he never did so I ended up calling for a status report only to hear that the door that was ordered came in damaged and the next one came in damaged too. Keep in mind the insurance company paid them the estimate they send them. So DJ said he will give me a call on Monday (2/19/19) for a status repot well Monday came and no phone call. Really bad communication.

10 gold stars for Graham's Collision! They had to redo the work from another auto body shop in the…read moreHill country and I am so incredibly thankful for them. They took excellent care of me and my vehicle and I couldn't be happier with the outcome. Mariah, who answers the phone and runs the office, is amazing and so helpful. I cannot say enough wonderful things about Graham's Collision. If I ever need anything in the future, I am certainly returning back to them. They did high-quality work that adds value to my vehicle. Thank you, Graham's Collision!

Look around. Trashy and unprofessional. They blamed me for the painters bad job. Be warned. They…read moredon't care. I have an ugly scratch on my hood. They took 8 weeks and never repaired it. Done.

I was introduced to True Craft by our auto repair Bavarian Auto, Derek H. I was looking to adjust a…read moredriver door of our Mercedes GLE350. Jake Didier the owner spent 30-45 minutes adjusting the door and when i asked him what I owed he simply said a good review! When is the last time you heard that from a shop? I of course paid him for his time and expertise. He did a great job and I would highly recommend him for any work he does simply due to his honest and fair approach to life! Jim

Great work and delivered my car on time. Even allowed me to…read morego in the work area to see their process.

While they do follow up regularly.. the quality of work is subpar. They assured me they did a…read morequality check test drive and my car was great.. I still hear crazy loud wind once I hit 40/50 so obviously no one really checked it. Took it back to talk to the manager who assured me they wanted to fix it and make it right.. but now all the sudden the manager and asst manager are on the phones and I haven't heard a single thing since 3/24...a month and still nothing.. caliber isn't the company it used to be guys just choose people who actually care. Dont. Go. Here.

EXCELLENT, over the top, above and beyond customer service at the Fair Oaks Caliber Collision…read morelocation. I made an appointment with Leeann Holmstrom to provide an estimate of minor damage to the exhaust pipe of my Lexus. She was friendly, courteous and ON TIME for our meeting. She assessed the damage and told me she could repair RIGHT THEN AND THERE!!!! I was totally blown away!!!! This has never happened at an auto body shop I have ever visited. Within the hour, I was on my way and out the door. Everyone in the shop/office was very friendly, courteous, helpful----I felt so welcome as a customer. Caliber Collision has my business for a lifetime and I will be telling all my friends and family to take their business there. THANK you Fair Oaks Caliber Collision----you made my day!!!!!

From the beginning to end, Caliber Fair Oaks provided first class service. I helped myself to…read moretheir coffee bar and Oscar, my service advisor, patiently waited for me to finish before approaching me and introducing himself to me. I didn't feel rushed or felt like I was wasting his time. Oscar, was fantastic to work with. He listened to the issues at hand (hit and run on front bumper and someone tried to steal gas and broke hinge on my gas flap). He took pictures of my car and was able to provide me with a quote. The quote was fairly reasonable considering I was paying out of pocket for my repairs. I didn't have to waste my time with a rental, he ordered the parts and when they came in he called and I was able to schedule a time to drop it off. It took about a week, and they were even able to wash and deliver my car to my house. Would highly recommend.

Insurance companies come to heel before the reputation that is Caliber Collision…read more I am extremely opinionated about the companies I choose to patronize. Honestly, I can not make too fine of a point here. I do not just "go" where I'm told to go or "do" what someone else thinks is best for me. I spend REAL TIME deciding those choices for myself. I'm idealistic like that. What can I say? So when the lady behind the insurance phone line presumed to inform me that I should use someone THEY deemed "trustworthy"- she came flat up against this idealism. Jenn- "Oh. No worries. I already know EXACTLY where I'm going and they are beyond trustworthy." Pregnant pause. Insurance lady- "and who would that be?" Jenn- "Caliber Collision. The Boerne location. General manager, Rudy Keilman. Would you like his number? My truck is on it's way there as we speak." Insurance lady- "No ma'am. That will be fine. We know of Caliber Collision." Jenn- "The Boerne location?" Insurance lady- "Yes." Jenn- "Perfect! Thank you for subbing out your person for my person! Have a great day!" I come by this opinion honestly. We've used them several times for minor collision repair. They are courteous, professional, prompt and communicative. They are fair and honest and do not suffer a low ball quote from the insurance companies (and will store your vehicle for as long as it takes to work that fun process out! *sigh*) and will happily do this process knowing that they may not make a dime off the repair if it ends up being totaled. (As was the case for our last visit.) Rudy runs that shop like the well oiled machines he returns to loving customers. If you're like me and you don't just go anywhere--but may not know yet about collision repair-- trust Caliber Collision (the Boerne location.) You won't be disappointed.

Edward Ayala was my salesman and he was fantastic. Coordinated quickly with me since I was coming…read morefrom 5 hours away. Super responsive and forthcoming with all the details I asked about (which is a lot! I'm very particular)! Great experience and I love my new car.

I was notified by AutoTrader that there was a listing for a particular model used vehicle was…read moreavailable at Vic Vaughn Toyota of Boerne So I went down early Thursday. Looked at the car. It was clean except the sun roof had leaked water all over the front seats and floor board was sopping wet, and the driver side seat motor did not work. But the salesman said they would find out what the leak issue was, detail the interior and find the seat problem. So we went inside to make a deal. I made an offer and he took it back to the sales manager. They refused my deal and came back with a price $2800 over what they had listed on Auto Trader and tried to stick on another $990 for dealer accessories and a theft system. Should have walked the deal at that point. But I said I'm not gonna pay $2800 more than it was listed on Auto Trader. And I don't want your BS dealer accessories and theft system. And I made another offer. He counter offered and we settled on splitting the difference. He said put initials by that price and I'll get it written up. Then he came back with another proposal $250 higher than what price I had initialed. Second time I should have just walked the deal. But I renegotiated and paid the $250 higher than the price I had initialed. So we agreed to deliver the car on Saturday with the items fixed. Saturday, I sent a text "is the car ready"? Yes sir it is. So I arranged a friend to drop me off. Got to the dealership and texted sales guy "I'm here". He sends back, "they didn't fix the seat issue". He brought the car around and they had done a fair job on the water removal in the seats but the floor board was still saturated. At that point I asked about the seat not being fixed and he said "we are selling it as is"! Fine let's just close the deal so I can get out of here before I have a vein pop in my brain. So guess what, the finance guy hadn't shown up yet. Mind you this is 10:15 on a Saturday morning. He did finally show up at 10:30 and sat thru that painful process of buying a car for cash. So I got the car home, I have doors open and two fans running to dry out interior and at some point I will fix the seat so that it can be adjusted to a proper setting. All this taught me two things. Do not trust anything this sales person (Eric) says, and Never walk into Vic Vaughs Toyota of Boerne again.

I am so impressed by the service at this shop. I had some paint splashed on the side blades on my…read morePorsche Macan GTS recently. I contacted Mr Sylvester Mendoza, who supervised the post-fender bender repairs on the same car at the same location a few months ago. That was my first time at this Caliber Collision location and the customer service and quality of the repairs on that occasion was nothing I had experienced in San Antonio before. I took the car in this morning and was expecting to have to make an appointment to have the paint removed with them keeping the car for a day or too. Instead, and to my surprise, Mr Mendoza immediately took my car back to the bay and worked some magic, and poof, all the paint streaks were gone! And there was no charge and I was out of there in less than 30 minutes!! The courtesy with which Mr Mendoza and the fro t office staff at this Caliber Collision location treated me both times I have used their service is very rare these days in customer-facing organizations. The customer service is simply top-notch and I am thankful I found somewhere to take my vehicles if ever I need body work done. Mr Mendoza is an asset to the organization and I hope he is recognized as such! Thank you again for the quality work for and for your outstanding customer service.

I appreciated receiving a timely follow up to this review from the General Manager Nick earlier…read moretoday. Looking forward to my vehicle's repair completion.