GREAT place! Have been back multiple times - these guys are always my go-to. I got my oil changed…read moreand my coolant replaced in this visit. The manager-on-duty (he was wearing a True Religion sweatshirt, I didn't catch his name unfortunately) was super nice and showed me everything that they were working on, which was helpful. The two technicians that assisted me were fast, efficient, and friendly. They also gave me money off and honored my coupon! They've got my business.

Went to the Aurora Il location for an oil change. My engine blew out shortly after due to not…read morereplacing the oil plug. I went to Take 5 to let them know and they told me they did and it is on camera in the pit. THERE IS NO CAMERA IN THE PIT! This is a newer truck and it is going to cost $6 to $10 thousand to fix it. I have to pay for a rental until this is fixed as well which is not cheap. They lied to cover their butt, but an employee admitted the fact there is no camera in the pit. They need to take responsibility!!!!!!!

Went for a transmission oil change for my Honda Odyssey 2018 EXL, and the service was good and…read morecharges were low.

The receptionist was very friendly and informative. The mechanics were very efficient and did the…read morework quickly and carefully. The prices were extremely fair and they did not try to upsell me and they did remind me of something so necessary, but overlooked as that I needed a new wiper blades. After mentioning that they I was offered the opportunity to replace the immediately and the work was done in less than 10 minutes.

I had a fantastic experience getting my oil changed yesterday..... Arik, Cassey and one more guy…read morewho worked on my car were above and beyond helpful and friendly. Arik explained everything to me in ways I could understand. I was able to use a coupon $20 off. It was fast and convenient and I didn't have to wait at all. Best oil change experience I've ever had. Highly recommend!

Just this week they drained the transmission fluid instead of the oil from my Crosstrek. They even…read morehad the tech clock out and go home after I went down the road stalling and jerking. Repair? Oh they are refusing to have it looked at by an OEM certified shop/dealer. Rental for my family - no, still stuck without transportation. Also, no refund for the original oil change! Seeking legal consult.

Great And Fast Service, Joshua Definitely Needs a Raise! I hope the owner sees his outstanding…read morework! Will always return For my oil changes and anything else Jiffy Lube Services! Not to mention the value is great as well!

I always come to jiffy lube on lake street. Workers here are quick and knowledgeable. They would…read moreask questions of anything wrong or wanting to do with the vehicle today. Offer many options about the vehicle.

We have two cars that rely on Garage 31 over the past 8 years. Our cars have been repaired without…read moreany issues. Garage 31 is a relationship based business that values its customers!

I have brought all of my cars to Garage 31 over the past six years since they opened. I am writing…read morethis in May 2023. I have never had an issue with any work they have done on any of my vehicles. They have even driven me home when I dropped a car off to be worked on. They have have always been knowledgeable, efficient, and reasonably priced. This is the only repair shop that I use in North Aurora (or the entire Naperville/Aurora area). They won the 2023 Small Business Excellence Award from the AURORA REGIONAL CHAMBER OF COMMERCE.

I moved to the state about a year ago and, after a couple of months, needed a window regulator…read morereplacement. After some research, I chose Clark's and they didn't disappoint. It was actually a great test case since I had a good sense of the expected cost, yet it was a sufficient enough job to allow room for dishonesty should that have been the case. Their quote was fair, within expectations, and the work was done very well. Since then, I've returned for routine maintenance and plan to keep coming back as long as I'm in the area.

Shannon at the front desk is great. She is very knowledgeable. After the complimentary 2nd opinion…read morewas completed she helped me formulate a repair/maintenance plan based on priority. Then Clark's provided me with a loaner. Yay Shannon & Clark's.

Tried out this place after being disappointed from other chain tire places in the area and was so…read morehappy I did. The customer service was great, easy to make an appointment and when I got there the guy was super nice. The waiting area was pristine clean, and with this whole pandemic going on, that was a relief. The garage area where they work was also clean, and they were able to get me in and out of there fast. Easy to find, ample parking, and overall a really pleasant experience, I'd recommend giving this place a try.

Years ago I had a change of oil. Next day my garage was full of oil, I took it to Nissan dealer and…read morewas told the bolts were loose and drained the oil, Nissan changed the oil, I paid and went back to Farmsworth Auto, they apologized and gave me a Boucher for another change oil next time.

I cannot thank Ron and the crew at the Kirk Road Pep Boys enough. My wife was in a car accident,…read moreand in the middle of all that stress, we needed to get the car to a shop immediately. Even though it was after hours, Ron didn't hesitate. He and his team stepped up and made sure the car was taken in and secured when most other places would have just told us to wait until morning. Their professionalism was great, but it was their kindness and willingness to help us in a tough spot that really blew me away. It's hard to find service like this anymore. If you want a shop that actually cares about its customers and the community, this is the place to go.

I WALKED OUT! TLDR:…read moreRon is inexcusably rude, and apparently well-known amongst other Pep Boys locations to be notoriously terrible towards customers. -- UPDATE 1: You'll see Pep Boys commented on this review asking me to reach out with my contact information, which I did on 7/26/25. In addition, I had already reached out to their Customer Relations immediately after posting this review on 7/25/25, which an employee asked for my contact information (and I provided it 5 minutes later). As of 7/28/25, I have not yet heard back from either Pep Boys Customer Relations associates. UPDATE 2: I've been in email contact with a Pep Boys support member (Leah), as instructed by Pep Boys' response. The email I received today (8/19/25), despite never talking to anyone else about this issue, is "the matter was previously reviewed and addressed directly with [me] in person." Leah told me, "[my] comments and concerns were noted and someone should be reaching out to [me] within 5 - 7 business days," which never happened. I have yet to have anyone reach out to me other than Leah's generic, scripted corporate responses. This business has lost its mind. -- I scheduled my Lyft inspection through Pep Boys' website directly for 5:00p on 7/25/25. As I arrived, their garage entrances each have different labels ("Brakes", "Oil Change", etc.). I asked a mechanic inside which lane I should use, and they oddly enough instructed me to park in the handicap spot towards the front door and speak with the attendant. As I walked in, all the employees (no joke) gave me the stinkiest side eye I've ever received as they darted glances at where I parked. I quickly explained I was instructed to park where I had. I spoke with Ron about my appointment, which admittedly, was 5:08p at this point. Ron told me, "I stop doing those at 3:00 'cus they take a long time." I explained how their website allowed me to schedule the time I selected, and he simply glared at me while reaching for a form behind him. Ron was visibly irritated at me coming in, and frankly, I don't know why. He used a form that did not look like the official one provided by Lyft, and asked me for my mileage. I said, "about 22,000, I can get you an exact mileage in a second" as I pulled out my phone. Ron then proceeded to write 26,7... (weird, since I didn't give a specific mileage, but Ron was fully ready to lie on my form)... when I stopped him. "No, about 22,000" I corrected. Ron stared at me wide-eyed (I'm not exaggerating here) and threw the form in the trash without losing eye contact. As Ron was grabbing another form, I proceeded to begin opening my car's app. He started writing 22,... as I stared at my phone, as I said "ok, it's 21,744 miles". Ron again gave me a death stare, as I just said, "that's fine, yeah, about 22,000." This wasn't sufficient for Ron, as he threw this form away as well. At this point, I walked out. Ron clearly couldn't be bothered to do his job, and I certainly didn't want him anywhere near my car. To add insult to injury, they looked up my appointment and cancelled it as I sat in my car, as I received a "Sorry you couldn't make your service appointment with us" message. I ended up visiting the next closest Pep Boys location, where I began to explain what had happened at the Kirk Road location. They immediately stopped me and asked, "larger-set guy?" I said "yeah, you know who I'm talking about?" The employee said, "Yeah, that's Ron. He gives all the other Pep Boys locations a bad name." According to this employee, Ron is allegedly the store manager for the Kirk Road location, so I'm sure nothing will happen based on my experience. The employee also mentioned they consistently have customers migrating from the Kirk Road location due to having similar experiences to mine. That's the thing, my experience was so bad at the Kirk Road location, I took the time to write this entire review. That should say something. Do NOT let Ron at the Kirk Road Pep Boys anywhere near your car. If he doesn't want to do his job, he certainly doesn't want to take care of your vehicle.

This location has earned my loyalty! When I called to book an appointment to have my exhaust looked…read moreat, Jason could not have been kinder. I had several questions, as I am a complete novice when it comes to automotive repairs and he was extremely patient, as thorough. The shop and waiting area is well organized, clean and offers complimentary WiFi & beverages. Chris was the technician who looked at my vehicle and he delivered the BEST news....what I thought would be an extensive, and expensive repair turned out to be a simple, quick fix-- that he performed, free of charge. I was shocked and SO grateful! I asked if I could tip him....or perhaps go grab him some lunch or snacks, something to show my gratitude. He would not accept. Chris shared that he enjoys helping people where & when he can. And that was thanks enough. Chris and Jason, truly, thank you from the bottom of my heart. I will be returning in the future and spreading the word about the incredible customer service I received here.

I have been taking my family's cars to this location for over 20 years. During that time there have…read morebeen multiple different managers. On my last visit, one of the technicians drove my car off of the property and didn't return for 5 minutes. (this never occured on any of my previous visits) When i asked about this, I was told this practice is "standard procedure". When I commented that this never happened in the past 20+ years, I was told they did it wrong in the past. I have used other oil change companies in the past. My cars were never driven off of the property. I will not use Tuffy Tire and Auto in the future.

I called near closing last night and though Sam was hesitant I think he could tell I was a little…read moreflustered by my situation and said to come by despite only having one mechanic working. They got the job done quickly and done well. I also saw how Sam handled everybody else that was coming in and out. He knew everyone personally. I even thought while I was there, " I may need to get my oil changed here from now on" incredible experience. It's hard to rate high as a repair shop but my experience was A1

Review for Firestone Auto Care in Downers Grove, IL**…read more I am extremely disappointed with the service I received at Firestone Auto Care in Downers Grove, IL. I had an issue that required follow-up, and it took over a month for anyone to get back to me. When I finally spoke with Eric Johnson to explain my situation, he became frustrated and hung up on me. This level of unprofessionalism is unacceptable. I will never be taking any of my cars back to any Firestone after my experience with this manager and with corporate. I've had my car inspected at multiple other shops, and they all said that Firestone caused a tear in my boot, resulting in leaking. Plus, they charged me $1100 to not fix what I came in there for. I expected much better customer service and communication from a reputable company like Firestone. I hope this feedback is taken seriously to improve the service and professionalism at this location.