I have been taking my family's cars to this location for over 20 years. During that time there have…read morebeen multiple different managers. On my last visit, one of the technicians drove my car off of the property and didn't return for 5 minutes. (this never occured on any of my previous visits) When i asked about this, I was told this practice is "standard procedure". When I commented that this never happened in the past 20+ years, I was told they did it wrong in the past. I have used other oil change companies in the past. My cars were never driven off of the property. I will not use Tuffy Tire and Auto in the future.

They recommended several maintenance items of which i was unaware. I was able to select the ones…read moreinfelt were high priority.

Hands down the best and hardest working car wash guy is Eduardo! The care and professionalism he…read moreshowed in cleaning and detailing my car will ensure that I come back! Delta Sonic Corporate Office listen up this man is thorough, diligent and good! Very hard to find these days! Great Job Eduardo and Thank You!

I am not the customer to complete reviews after services. KAON dried my car after a wash today…read more This is the first time in 18 years of being a member that my car was actually dried off properly with no streaks. I opened the door to thank KAON for his service due to me not having any cash. He was so kind and thankful.

I filed a complaint with the BBB today for the following:…read more Complaint Summary: Service Center: Aurora Oil and Lube Service Date: November 23, 2024 Service Provided: Standard oil change Charge: $82.51 Issue: Shortly after the service, my car began leaking oil. Upon inspection by James Chrysler dealership service center, it was determined that the oil adaptor had been overtightened, causing it to crack and leak oil. The repair cost is estimated at $1,604.95 plus tax. Attempts to Resolve: I contacted Aurora Oil and Lube to inform them of the issue. Initially, they agreed to inspect the car but later denied responsibility, attributing the problem to wear and tear. Multiple requests for them to inspect the damage at the service center were denied. They suggested taking the car to a different service center in Lisle, IL, which is not feasible as the car is undrivable due to the oil leak. I contacted their corporate office and requested a callback, but my calls have not been returned. Warranty Violation: According to their website, the service center warrants that services and products will be free from defects in materials and workmanship for one month or 1,000 miles, whichever comes first. My car is within this warranty period. Resolution Requested: Reimbursement of the repair cost ($1,604.95 plus tax). Reversal of the oil change charge ($82.51) to my credit card.

Only have amazing service from this location and staff love everything about this location been…read morecoming here for 20+ years.

Kenny, Adam, John and the Team here at Cress Creek Automotive are excellent. They are HONEST,…read moreTRUSTWORTHY & COMPETITIVELY PRICED. In the Automotive industry, there is less and less of shops like these around as the years go on. The knowledge between the team and quality of work is top notch. I have gotten exhaust work done, electrical work, break jobs, oil changes, tire stem issues, coolant leaks, and other more in dept motor repairs. This shop specializes in a wide range of repairs and each of the repairs listed above have held up extremely well. Each repair has been done in a very timely fashion. The team will offer solutions and options for repairs which i really like, it allows me to feel as if i am apart of the process of the repair. Skip the dealer and take your vehicle here!

Jon & team does an excellent job taking care of your car. They're honest and reasonable which is…read morewhat you want and is looking for in the mechanic world today. Thanks guys for all that you do and the dedication to which you do it! Ed. B

Christian Brothers automotive charges a $99 diagnostic fee to figure out what's wrong with your…read morecar, however, they also identify everything else that's wrong with the car, in order to try to get you to fix it at their service station. Although, I think the people are nice, they have a slight issue, knowing that if you go a mile west of them, in Central Aurora you're going to receive prices 1/3 the cost of this location. I think they would be better off, offering more reasonable prices, relative to the competition.

Now, I took my car in to see what was wrong with my engine as it sounded like it was misfiring…read moreperhaps and the hood was rumbling every now and then. I just had taken the car in not too long ago for something else mind you. They did a level 1 diagnostic to see what was wrong and see what the check engine light was for. They got back to me pretty quickly and gave me the usual list of things that need to be done, the estimate was almost 800 dollars for the diagnostic and to replace spark plugs and other repairs. Which I thought was ridiculous in the first place as I decided to do it myself and get all the parts for 1/5 of that price. Mind you the job does not take that long. Problem 1. I pick up the car and one of the mechanics actually left his wrench on the upper part of my hood. I called to ask about the diagnostic so I know what exactly I'm working with, and the person on the other line goes "oh I've been meaning to call you, on of our mechanics left a wrench in your hood". You've been meaning to ? Like you knew about it and didn't say anything just yet ? Bit odd but whatever, workers shouldn't leave there stuff in customers cars anyways but it was a human mistake I get but jeez. Problem 2. I go to check my hood, found the wrench and I just happen to see definitely something odd with my wires connected to the engine. One of them looked to be CHEWED out by an animal! Obviously, definitely, if not the main issue with my car at the moment !! Of course I cannot drive on it in this condition. Upon closer look I see little droppings from a mouse or rat or some other animal and the left over rubber pieces all over the place near the wire. Go figure. Now, they did not send me any inspection report after looking into my car and they never mentioned not one piece of detail about this issue to me until I looked for myself. Granted I probably should've known before, but the LEAST they could've done was look and mention it to me instead of quoting a price and calling it a day. Left a sour taste in my mouth. I also found what looked to be a candy wrapper near the inside area where the little critter left his mess. Looked to be from a candy bar or what have you now I'm not sure if this was from the workers or something else but I sure as hell don't sit on the hood of my car and eat candy or chocolate. Overall, it was just not a great experience this time around, I'm definitely going to be looking for a new shop, I think they definitely need to be more reasonable with their prices and labor. I hope they can be more honest and transparent about issues in the future with other people, as I felt like I was left in the dark until I looked for myself. Obviously I'm not blaming them for whatever critter came and left a mess but the whole principle of just handing me an estimate without pictures of things or even an inspection report and then leaving tools in my car and giving me a ridiculous estimate for a job that can be done myself is absurd.

These guys are awesome. Great price , quality work and they back up their work. Highly recommended!read more

Had my brakes fixed here recently. They were able to get me in the same day I called, fixed it…read morequickly, and charged me a very fair price. Max was super helpful and kind, definitely recommend the place and will be going back for future repairs.

Probably the most thorough and conscientious service I have ever had…read more They actually figured something out that the dealer could not fathom. Super nice and welcoming people. .

Super easy to book an oil change for my wife's 2014 Honda CR-v, and the front counter staff, Gary,…read moreconfirmed my appointment quickly in a friendly manner.