I had a fantastic experience getting my oil changed yesterday..... Arik, Cassey and one more guy…read morewho worked on my car were above and beyond helpful and friendly. Arik explained everything to me in ways I could understand. I was able to use a coupon $20 off. It was fast and convenient and I didn't have to wait at all. Best oil change experience I've ever had. Highly recommend!

I would give them a five star review based on their good customer services. But unfortunately, the…read moreyoung technician mistakenly first drained my 2018 Sabaru Forester transmission fluid pan for an engine oil change. I know Subaru cars have strange location of oil pan drain plug and many DIYers made the same mistake (not me). But for trained technician, if paying attention it should be avoided. I reckon they immediately recognized the mistake and stopped, and refilled or flushed the transmission. I appreciate their honesty on the mistake and fix it. Otherwise, everything was excellent and I would give a five star if not because of this.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Great service in the work was done very good. The value was good in the communication to me was…read moreexcellent. Chris is a great guy.

I've been here about 6 times now for a variety of services and they have always been the best car…read moreshop I've ever done business with. The customer service is always amazing, the prices are excellent legitimately some of the best prices I've ever gotten, and the best part is that they're so professional throughout the entire service. I never feel uncomfortable or anxious with this place doing work on my cars. My only complain is that they're not open on weekends so a lot of the times I have to change my work schedule around the store hours but that's such a small downside for me. Back in 2022 I had a problem with my Saturn Ion that nobody could fix. No shop could find the part that was needed because Saturn went out of business so long ago. I went to well over 8 different shops to get the issue resolved. Garage 31 was the only shop that fixed the issue even though they had to jump through so many hoops to resolve the issue. Ever since then my wife and I have been a loyal customers and we recommend this place to everyone we know.

We have two cars that rely on Garage 31 over the past 8 years. Our cars have been repaired without…read moreany issues. Garage 31 is a relationship based business that values its customers!

GREAT place! Have been back multiple times - these guys are always my go-to. I got my oil changed…read moreand my coolant replaced in this visit. The manager-on-duty (he was wearing a True Religion sweatshirt, I didn't catch his name unfortunately) was super nice and showed me everything that they were working on, which was helpful. The two technicians that assisted me were fast, efficient, and friendly. They also gave me money off and honored my coupon! They've got my business.

They hire unprofessional technicians. One of new hire drop accidentally engine oil on outside of…read moreengine and did not even clean it or say sorry. Now my car smells like burning oil ...

Tyler was probably one of the best greeters for any customer service that I have ever had-so…read morefriendly and welcoming to the facility. Myles was super friendly and professional. I'm sure the whole gang is great and I appreciate the quick service!

Very dissatisfied experience. After taking 45 mins to complete and watching the technician…read morestruggle to take off and put on a new filter I am done with this place. After paying I asked if they checked the air in my tires and the guy said I think they did. I left and ran errands and noticed my glove box lock was bent. I had it locked and they tried opening it and bent the hell out of it. It won't stay latched unless it's locked. They did not check the air in my tires, they all were low. They also left the cap off of my brake fluid container and a hose was unplugged in the engine compartment. This place is the worst.

Christian Brothers automotive charges a $99 diagnostic fee to figure out what's wrong with your…read morecar, however, they also identify everything else that's wrong with the car, in order to try to get you to fix it at their service station. Although, I think the people are nice, they have a slight issue, knowing that if you go a mile west of them, in Central Aurora you're going to receive prices 1/3 the cost of this location. I think they would be better off, offering more reasonable prices, relative to the competition.

The sale person tried to overcharge me for an oil change. He quoted me one price of $69 ; when the…read morejob was completed, he wanted to charge me $91. No, absolutely not. He gave me the price that was quoted. I will never go there again.

Helpful employees, honest quote, we will be back! Our son's car broke down on the way back from his…read moreinternship - we live in Idaho and he attends AU...we had no idea where to go. They provided a full work-up and worked on our Mini quickly. We will be back to fix the not so immediate issues once he completes his internship.

Went for a transmission oil change for my Honda Odyssey 2018 EXL, and the service was good and…read morecharges were low.

I filed a complaint with the BBB today for the following:…read more Complaint Summary: Service Center: Aurora Oil and Lube Service Date: November 23, 2024 Service Provided: Standard oil change Charge: $82.51 Issue: Shortly after the service, my car began leaking oil. Upon inspection by James Chrysler dealership service center, it was determined that the oil adaptor had been overtightened, causing it to crack and leak oil. The repair cost is estimated at $1,604.95 plus tax. Attempts to Resolve: I contacted Aurora Oil and Lube to inform them of the issue. Initially, they agreed to inspect the car but later denied responsibility, attributing the problem to wear and tear. Multiple requests for them to inspect the damage at the service center were denied. They suggested taking the car to a different service center in Lisle, IL, which is not feasible as the car is undrivable due to the oil leak. I contacted their corporate office and requested a callback, but my calls have not been returned. Warranty Violation: According to their website, the service center warrants that services and products will be free from defects in materials and workmanship for one month or 1,000 miles, whichever comes first. My car is within this warranty period. Resolution Requested: Reimbursement of the repair cost ($1,604.95 plus tax). Reversal of the oil change charge ($82.51) to my credit card.

Only have amazing service from this location and staff love everything about this location been…read morecoming here for 20+ years.