We started working with GYMGUYZ for my daughter (13), who has been playing softball for years and is now playing baseball for the first time -- as the only girl on her team. She knew she had some catch up to do, both physically and mentally, so we wanted something more personalized than a typical excise program. Her trainer, Ricky, has been great! He actually incorporated feedback from her coach and built a program focused on reaction time, sprint speed, catching accuracy, and overall strength specific to baseball and softball. It's been incredibly tailored to her needs, not a one-size-fits-all approach. What stands out most is the professionalism -- Ricky is always early, never late, and very communicative about each session and her progress. It's made it easy for us as parents to trust the process. read more

Stay away from GymGuyz. I'm writing this so no one else goes through what I did. Let me start with the coaches, because they're the reason you'd sign up in the first place. The turnover is staggering -- and once you understand why, you'll see how broken this company is from the inside out. GymGuyz treats their coaches terribly. I'm talking about veterans, immigrants, motivated young trainers -- good people who genuinely wanted to help their clients. They send coaches long distances and don't compensate them for travel time. Their contracts are intentionally convoluted, structured so coaches believe they'll earn bonuses they never actually receive. I know this because multiple coaches showed me their contracts and were desperately asking me for advice on how to interpret them. When coaches inevitably leave, you lose your trainer, your schedule falls apart, and no one picking up where they left off has any idea what your goals are or what you've been working on. That's not a coaching service. That's a revolving door. Their sales operation is another story entirely. The only objective is getting you to sign a longer-term deal. They walk a razor-thin line between exaggeration and outright dishonesty. The first few sessions are designed to look great -- then the quality drops off a cliff. It's a pattern: tell people what they want to hear, present the illusion of a premium service, lock in the money, then reveal the reality. Here's what happened to me. I'm a CEO of a tech company -- I read contracts for a living and I don't say this lightly. I signed up for two packages. When the service turned out to be terrible and my assigned coach vanished, I requested a refund -- one that was explicitly offered to me at signup in case I wasn't satisfied. They took tens of thousands of dollars and simply stopped responding. No refund. No acknowledgment. Nothing. But the single most absurd moment came when I complained about the abysmal service on a package I had already paid for. Their solution? Pay for another package. They told me they would only assign a better coach if I signed up for additional sessions -- rather than take responsibility for the failure and fix the service I had already paid for. Read that again. Their answer to bad service was to charge me more. I have never experienced anything like this from a service company. Terrible service, anti-customer at every level, and a business model that seems designed to extract money while delivering as little as possible. Save yourself the headache and the money. Find an independent trainer who actually cares about your progress. read more

My review isn't for my actual trainer that I ended up sticking with. My trainers was Adrian and he was super wonderful and great. I was still recovering from a prior surgery and he made sure to push me far enough where I was making progress, but not too far where I was further immobilized. While this was the case for Adrian, the same cannot be said about their "head coach" Dillan. The initial assessment that I did was with Michael and it was an overall pleasant experience. I didn't feel pressured to join and ended up opting for the 24 sessions option. I then did an initial virtual meeting with my coach Dillan and with their admin. Dillan was late to the meeting and seemed to be preoccupied due to being in a session with another client. I was later told by Dillan that this was due to the admin team scheduling the call during his session. The planning of the operations seemed to be lackluster. My first session with Dillan he was late. He called me about an hour before our session citing that he'd be about 30 minutes late due to traffic. This stuck me as poor planning as he had all the information available to him to be able to account for traffic. (This was also not traffic due to an accident but just regular rush hour traffic). After my first session was sore to the point where it was nearly crippling. I've been sore before and this was definitely beyond the point of healthy soreness. It took me over a week to recover. I did also clearly communicate at the time of the workout when I hit my limits, but he gave of a vibe of "come onnnn you can do it" and when I clearly hit my limit it was "okayyyy I guess" vibes. (Not the most encouraging feedback) My second session he was a no call no show. I messaged him at the time of my appointment and he didn't respond. Then I tried calling multiple times which also had no response. Then I called the office and they stated that they would reach out to him to get a hold of him. 30 minutes after my session was supposed to begin he finally calls me back and he said "oh you called the office?" with a tone as if I shouldn't have done that. Turns out he thought our session was an hour later then it was. I still completed my session afterwards and then decided that I no longer wanted to move forward. I called the office and told them that I wanted to cancel my sessions and that I would still pay for the ones I did do but no longer wanted to move forward. I was told someone would reach out to me by end of day. No one did so I ended up emailing them. Apparently the general email for gymguyz is shared between different people and due to my trainer being head coach, he had access to it. When he saw the email I sent (which he was not directly cc'd in it) he proceeded to text me personally about it. He stated "I know I was late the first date due to my assessment. How can make this work?" Which I already felt was insulting because that was only the first incident. I told him the issues I had and stated that I would like to speak to a third party person. He proceed to continue to message me, begging to get another chance. I then had to once again establish to him that I no longer wanted to speak with him and I would be discussing my issues with someone else. That is when I finally was able to cut ties. I ended up not being able to end my sessions with gym guyz due to their "policy", which I also found unfair as I wasn't cancelling just due to it not working for me but rather multiple instances of cancellations and lateness. Of which, I believe would be a violation of the contract. Since I wasn't able to get a refund I ended up being assigned to another trainer whom I absolutely loved. He was very kind and seemed knowledgable about training and if it was just him without GymGuyz I would book him again. After my last session I was called by the owner, Shannon, about why I was no longer continuing. When I told him about my experience with Dillan and how I felt harassed by him as well after I tried to cancel with him it felt as though my issues didn't matter because I was doing this training as a kickstart to me being able to workout on my own. Shannon said something along the lines of "wait so you were never intending on renewing anyways since you were just using it as a kickstart". I then had to explain that while that may have been true, if I felt like I still needed more training and guidance then I would've continued, but that was no longer an option after my experience with Dillan and, at this point, GymGuyz. Overall, avoid this place like the plague. Poor behavior starts from the top. Even if some individual trainers are gold, they're getting trampled by the environment of the company. read more

This was the kick I needed to start taking good care of myself again - I liked the 360 degree support for making changes with workouts and with nutrition. I worked with Coach Eric, Coach Fermen, and Ashley Katz on the nutrition coaching side. All were great! read more

Big promises, lackluster delivery and poorly managed business. Gym Guyz has their sales pitch finely tuned to lead you to believe that you are getting a well rounded program that incorporates fitness with personal training and nutrition with a coach and nutritionist. It would be a great program if they followed through. Unfortunately, they only delivered on half the program. Their nutrition portion was pretty much non-existent after the initial interview. Communication with them in general was at best challenging, and more often than not it was an unachievable feat. They don't communicate effectively with each other or support their trainers, and their lack of accountability is appalling. They also don't listen to their clients. They didn't do ANY goal check ins, tracking, or nutrition follow up. When I called them to inquire about this, they were surprised that it hadn't been happening. They needed me to resend all the goals, which is something they should've been tracking. After learning the personal trainer wasn't doing the measurements or documenting weight, the program director promised the trainer would do it that same day. However, she was a no show for that appointment, saying she'd forgotten it. After such an elaborate intake session, their lack of follow through was quite surprising. Why go through all this and create a baseline if there isn't to be any follow up? After the initial consultation nutritionist Crystal Ball was never available. Even when we tried to book a month in advance, someone would respond a week later (if at all), saying she was in a class or she simply wasn't available. She never returned our calls. They promised to have someone at a goal meeting that I had to push for; and NOBODY showed up. Not the trainer, not the nutritionist and not even the person that set up the meeting over the phone and made all the promises! GG will waste your time and money. You will have to chase them down and hear, "Thank you for patience," while they offer half measures and empty apologies for not following through. Because of their failure to honor their contract, we did receive a partial refund despite their no refund policy. They made it as tedious and painful as they possibly could. They sent the same email over and over trying to justify their lack of communication, not following through for two weeks. Finally, when it was clear that they didn't have the money to refund us, just so we could close this, we offered for them to pay the remaining portion back over a three month period or half of it now. Rather than be honorable and pay us the fair amount back; they just gave us half back. They should revisit their program structure and be honest with themselves and their clients about what they can actually deliver because currently, they are not doing half of what they say. What we received was a personal trainer and that was it. The only positive in this experience was the trainer, Luciana Mendonca. She was knowledgeable, experienced, talented, inspiring, encouraging, and a joy to work with. She was hamstrung, however, by the lack of communication from the people in the corporate department. In fact, they attempted to put the blame for their incompetency on her, and made her think we had complained about her personally. read more

Somehow my previous review got removed. I had signed up for the initial in-home physical assessment. It was a terrible and awkward experience. I felt like I had a used car salesman in my living room trying to convince me to buy their program. After the assessment they finally gave me pricing and it was way out of my budget. I kindly declined and told them that I was not their target audience. The trainer kept pushing and pushing and I basically had to ask him to leave my house. If you have a lot of money to burn and are looking for this type of program maybe their program does work but it just wasn't right for me. I didn't like the pushy sales tactics. They continue to text me to this day and this happened to me months ago. Last time I left a review the owner Shannon reached out to me very quickly and wanted to talk but it was pretty much the same pushy sales mentality. Not interested. read more

This company makes exercise fun for the clients. Bringing it all right to them. They touch base on nutrition, fitness and wellness for an over all well being. read more

Luciana is an amazing trainer and Elizabeth rocks it with the food plans! The GYMGUYZ set me up for success in my fitness journey.

The program works! Luciana kicks my butt, but in a good way. Eliabeth is amazing. She listened to my food likes and dislikes and came up with a menu/food plan that keeps me satiated and I'm actually excited for my meals. The pounds are rolling off...I can't wait to reach my goal weight. I've got more energy, and I'm feeling strong again. Thank you Gymguyz! read more

This is a great service where they bring all the equipment and with a wide variety of exercises customized to your age and needs. My trainer is Luciana and she keeps me inspired for the last 2 years. Highly recommend their at home personal service. read more

I loved the convenience of working out at home with my personal trainer without the stress or pressure of having to go to a gym. I worked with Adrian for about 6 months and have lost weight, improved overall strength and increased my running endurance. I've also gained an appreciation for active recovery since Adrian helped me through a long period of sinus and bronchial infections when I couldn't work out as hard as before. I loved the variety of workouts we did, especially kick boxing. I was also able to flex my package by using sessions towards power yoga with Sheyda, who is also an incredible trainer, and helped me with my stress, balance, strength and flexibility. Finally, I enjoyed my sessions with dietician, Emily, who helped me through an elimination low fodmap diet. All of the people I worked with have great empathy and passion for their clients. I highly recommend this company to anyone who needs extra 1:1 motivation to get started or who can't get to the gym for various reasons. The team is highly professional, passionate and capable of helping you reach your fitness or health goals! read more

While I had to end my membership, Coach Hadji made my experience well worth the 2 month period. He was super friendly, easy to talk to, and well versed in all aspects of fitness. What he taught me I will continue to use on my fitness journey! read more

Great communication with my daughter your client. The coach is clear, patient, and understanding. This is the first time she is motivated to work with a trainer. read more

I am not one to submit comments but I have to share the wonderful experience I am having with both my trainers and nutritionist! Crystal, is my nutritionist and is well educated and experienced to support and assist me in eating the right foods to mange weight and overall health based my current Heath issues. I have lost a good amount of weight and now fine tuning my diet to lose the final 8-10 pounds. Most important, she provides me help with home fitness and helps me with my husband who recently had a heart attack. I am so glad to have her work with me! Luciana, my trainer three days a week is so important to my fitness progress and though I absolutely hate to workout she makes it fun. She keeps me on my target heart rate and I can already see a physical difference! I couldn't be happier! I highly recommend you try it out! read more

It's been six weeks and I'm throughly impressed with GymGuysz. I met with their Nutrionist Crystal Ball yesterday and I have a new healthy outlook on food. I feel like I finally have the support I need to help me reach my fitness goal. Crystal helped me understand the importance of knowing what's on my food labels. and answered so many questions I've wondered. This knowledge will not only benefit me but my family also. Today, I started meal prepping my food and using my fitness app to help me stay on tracks. In the past, I would have felt like this was a burden, unsure what I was doing. But I definitely feel more confident after my first session. read more

I live working with Shannon. Heks a great guy. he really care and it shows in how carefully he works with you. smart, fun and funny as well. read more

‍ "I have just started training with my coach Michelle C. three times a week and she is amazing in her work ethic and dedication to providing me the best service. She provides me with full detailed nutrition and workout plans. I have had trainer before and she is excellent! Highly recommend GymGuyz and Michelle!" she is a ‍ read more

This program is genuinely life changing. From our first meeting and assessment, it is obvious that Ferman, Crystal, and Tami sincerely care about my progress and quality of life. Ferman spent the time to get to know me and find out both my goals as well as finding out where I was at the time to make sure my goals were both realistic and beneficial. Crystal, my nutritionist, is the best I've worked with. She's got the technical side down. She answers all my questions and can really get down into why foods are beneficial and what my body is doing with them. I appreciate the science and she provides it. She knows her stuff. At the same time, she also knows the mental part of eating and makes sure that all the changes are things I can actually do. I'm never hungry. I'm not on some sort of diet. But now I'm eating healthier foods because it is what I want to eat. She is changing my habits in ways that made me want to eat healthier. The changes are all about adding better food and keeping me nourished, not about starving and being denied. And the nourishment is needed because Tami, my trainer, kicks my butt. Whether I am bursting with energy or want nothing more than to just sit on the couch for the night, Tami really listens. She gets me to push hard, but not so hard I'm too hurt to hit the row machine the next day. She also gives me so many options. Some things I want to really push and she has endless ways to push even harder. But she's also great in the other direction. I have both a bad shoulder and bad knee and not only does she make sure they are never actually in pain, they are now both stronger. I just can't say it enough. The design of this whole program, from what they are offering to who they chose to work with, has to be some of the best in the business. read more

Gymguyz is great! Not only do I receive safe in home training but I got to have a word with a nutritionist Crystal that ensured that I was eating healthy and right while i start aging in to my 20s.I recommend for all ages. read more