I attempted to return an item that was sold to me without a tag at the time of purchase. Despite…read morethe item being in its original, unworn, and unwashed condition, the store manager refused the return under "sole discretion," claiming the item was worn simply because the tag was missing. When I reached out to customer relations, I was told that corporations cannot overrule a store manager's discretion regarding "worn" returns, and that without a tag, it is automatically considered worn. This creates an impossible situation for the customer: I am being penalized for the store's initial failure to provide a tag on a brand-new item. As a business owner myself, I value the "90-day satisfaction guarantee" that Men's Wearhouse markets so heavily. However, this experience suggests that the guarantee is subject to arbitrary store-level decisions that contradict the actual condition of the merchandise.. Avoid this store.

HIGH SCHOOL REUNION ATTIRE…read more Last Saturday night was my high school reunion. I don't want to reveal my age, but on my two previous high school reunions I wore a suit. When I was younger I wanted to look older. Now as I am older I want to look younger. I came here about three weeks ago on a Monday. I envisioned what to wear for my high school reunion. Several years ago I bought a navy Calvin Klein blazer from this Men's Wearhouse location. When I entered the store I told one of the sales associates about my high school reunion and what I wanted to wear. I was thinking to match the blazer with a button shirt and tie. I also told him I was looking for a sweater to wear over the shirt and tie. He then asked me if I was open to something more casual. I responded yes. He showed me a polo shirt, which I was intrigued. However the biggest mistake I made that day was I didn't wear my navy Calvin Klein blazer. I asked if he was going to be here the next day. He said no but one of the sales associates will be. The following day I wore my navy Calvin Klein blazer. I talked to another sales associate and mentioned to him what I planned to wear. I still had this vision of wearing something casual with a tie. However the sales associate said wearing a tie would be formal. The day before the other sales associate said the same thing. I'm glad that I came to the Men's Wearhouse to seek opinions. When I decided to go casual for my high school reunion the sales associate looked at my navy Calvin Klein blazer and showed me a performance shirt and dark blue jeans. He also recommended a black cardigan sweater, which I had envisioned to wear with a tie. He thought the performance shirt would match well with the cardigan sweater. I first wore the performance shirt alone with the blazer for a look. Then I wore the cardigan sweater alone with the blazer for another look. However when I wore both the performance shirt and cardigan sweater with the blazer the attire looked really well together. For the jeans I had it shortened at the Men's Wearhouse. For my high school reunion I would rather pay more from the Men's Wearhouse than pay less somewhere else and end up not liking the shortening of my jeans. During my high school reunion my attire consisted of navy Calvin Kein blazer, Kenneth Cole performance shirt, Kenneth Cole cardigan sweater, and Joseph Abboud navy jean was casual and class. In the past I would go to the Men's Wearhouse to buy formal attire for interviews and weddings, but after my high school reunion I knew I can go there to buy something casual with style.

This is the Norstrom rack located in Pacific Common , just across from Target …read more It is nice to have the Norstrom rack so that we don't have to drive far to go to the San Jose store . This location has a lot of merchandise, organized and friendly staffs . They have 2-3 cashiers but the line moved slow because of many customers and the popularity . Now it is closer to Mother's Day and they have some pretty cotton tote bags for $15 and some perfume for $35 . A section with many Kate spade purses are on sale for 75 % off . I like to come early on the weekday morning so that I don't have to wait for a fitting room . All the merchandises are restore nicely in the morning. Enjoy my shopping at this Norstrom rack. It is very convenient for me to pick up my on line item here and do not need to drive to Palo Alto or west San Jose.

It's been awhile since I have been to this location. I found a pair of shoes, dress, and bra. All…read moreon clearance. Not bad of a deal. Store is clean. It wasn't too crowded this evening. Value is good and service is fine.

If you're looking for literally anything on a budget, this place has it! From head to toe, bedroom…read moreto office/school supplies, collectors items, theyve got it all. They have good sales like the 4/$10 scrubs often but you cant combine it with their instore entire purchase discount. Thinga do go fast and they rotate inventory often so if you see something, get it then or it will be gone at that price forever! Its a warehouse so its pretty big, enployees dont walk around alot but you can easily find them at the front registers if you ever need help.

Heard about this place via word of mouth from my coworkers…read more I went here for the figs scrubs. Prices are great, I believe it's $40 for jackets, $20 for tops, $23 for bottoms. They sell whole bunch of stuff, kitchen ware, medical stuff like masks, splints, pads etc. It gets REALLY cold inside, no heating whatsoever so make sure you bundle up so you can enjoy shopping. They also have small appliances, dresses, tiles, and more. I think it's a family run business. Everyone is super nice and helpful. They accepts cards for payment but cash is king here. Make sure you go to the ATM prior so you get an even better deal!

Thanks to marisol for the great service helped me get in and out. Good selection of clothes.read more

Marisol is super helpful and super sweet! She was patient and helped my buddy put a cool little…read moreoutfit together and even threw in a free white tee bc he made a decent size purchase. They have really cool pieces. A lot of ppl sleep on this place but it's always a good choice if you don't feel like dealing with the time spent going to the mall.

Recently visited this place to buy some kids stuff like water bottles and tiffin boxes. They had a…read morenice variety for both the items. The toys section was ok but I believe they have more options during the Christmas time. And I saw a lot of nice beauty products on sale. I didn't buy any, but the options were a lot. I bought a dress from them back in 2021 and I still have it, so the quality of the products is really nice. Overall, a nice spot to do some shopping for all age groups. The staff is friendly and they try to move the line quickly when lines are long. The pricing of most of the items is reasonable and you could find good deals if you try to find them.

I don't know who needs to hear this, but the Ross and Jarvis Avenue in Newark is so bad that they…read moreonly had one checker with 100 customers waiting in line. This is ridiculous. They need to hire more people or shut the store down because as the season of giving and Christmas shopping, it shouldn't be this bad but it's bad Fremont and Newark are the same trash Ross whoever is the district manager needs to do something about this or don't even have a district manager if they can't run the store properly.

Got told we were "stopping in real quick." Yeah, no…read more Deals are legit. Brand-name stuff for way less, all sorted into clear sections so you grab what you need and go -- no digging. Showed up with no plan, walked out with luggage for a trip I didn't even know I needed yet. Price made the decision for me. Heads up: there's a San Jose spot too, so wherever you're at, you're covered. But this one's got better parking -- lot's right out front, open spaces even when it's packed. No circling, no arguing about where to park. Came in skeptical. Left with luggage and a new regular store.

Located in random office park, looks very small when enter but bigger warehouse space in back…read morethat's crammed with stuff. Place is definitely not wheelchair accessible, very narrow aisles. Known to sell Costco returns (saw some shampoo that's been partially used). They carry clothing new with tags(mostly women?), lights, kitchen stuff, household things, faucets, squishmallows, pillows, suitcase, air fryers. Prices overall is lower than retail (sign said 20% off for clothing) but definitely not like 50% off. I didn't find anything I wanted but will keep in mind next time need to do some white elephant shopping. Pretty chilly inside so dress warm if it's cold out. Lots of security cameras everywhere.

I did a bunch of shopping for Christmas and well the deals were on fire all over the place…read moreincluding Old Navy. I saw some really cute Disney sleep shorts and for only $5 I couldn't say no but I didn't have enough for their default free shipping so I hoped that an Old Navy nearby would have it so I could just pick up. Thank goodness Old Navy at Pacific Commons had it. L O C A T I O N Old Navy is located west of 880. In the area right next to the freeway. It's near Sephora and Coldstone. There is a lot of parking in this shopping area so it's not hard to find parking. They also have designated 5-10 minute pick up only spots which I utilized when I came in. I N S I D E It does smell funky in here. Not sure what it is but it's funky. I walked in and went directly to the line for the registers as I didn't know how else to pick up an order. It said there's a designated spot. I saw a sign but not really a place to line up. S E R V I C E I did wait a bit in line as there wasn't many folks shopping the day I stopped by. It was a weekday. When I finally got to a register, I pulled up the order bar code from the email I received and they found my order and I went out right away. I did have to come back to return my order and again, I went on a weekday and although 3 registers were open, they were all busy with complicated transactions or returns. After I finally get up there to do my return, I didn't have a bar code but they were able to find my order on my account and easily did my return. That part didn't take too long. O V E R A L L Old Navy is a place I used to shop a lot as a teenager due to the deals. I find myself not gravitating to it as often as other stores but when I see a deal and cute items, I will shop here. It was easy to order online and do a store pick up. Unfortuantely wait times can vary and can cause an easy 5 minute stop to become 15-20 minutes. Again not too bad but wish it could be faster. I will definitely utilize this store in the future due to the proximity and the easy parking, but unlikely to often shop here.

Visited this store yesterday and came out as an extremely happy customer only because of the…read morecustomer service at the checkout counter. Lola did everything to resolve all queries . She was extremely polite and patient. She also put in extra effort to call up another store . She also looked into the stock in the current store and found another trouser with the same size , but a different color. Not only this, she maintained her composure while she was training a new customer associate. Kudos and best wishes to this young lady !

Two stars: one for the cute stuff and the fact that I know how to get here…read more This location seems to be getting worse and worse though every time I come here and is slowly becoming my least favorite location. I don't know why I still come here. Last time I bought something, went to self checkout, and found out the security alarm was still on when I got home, even after I thought someone removed everything. This wasn't the first time it happened at this location. To avoid coming here again, that time I went to a different location to have the alarm taken off and had no issue. I really don't see the point of self checkout at this location as others said. It provides no benefit here and is not that much faster, as you still have to go to another counter to get alarms, security tags and whatever the hell else removed. Plus they want proof of receipt/checking your items here. Today, I figured I'll give it another chance, but when I tried to pay with the cashier to try and avoid any mishaps, the lady says they don't have any bags. I was thinking like what the hell? You're a store, how can you not have bags? I told her I didn't want the item any longer and walked out. This was the last and final straw. Too bad, I'll have to stick with other locations. This location doesn't seem to care about helping customers or doing their job properly.

0 stars: Rude & disrespectful employees…read more I had a really disappointing experience here due to poor customer service. The employees lacked basic manners--no "excuse me," no acknowledgment, nothing. In the women's shoe section, one employee was aggressively sorting shoes, making the environment feel uncomfortable. What really bothered me was another employee who, instead of politely asking to pass, forcefully pushed my cart against me while I was standing in the aisle still all the way towards the end of the aisle. There was this couple who witnessed what happened. It felt intentional and very disrespectful. She was very aggressive and rude towards me for no reason. Overall, the staff came across as rude and unprofessional. I would not recommend coming here based on this experience.