Out of business. Phone disconnected, CSLB License Not Valid. Customer's Roof is leaking. What happened Hazel??

SCAM ALERT. Just like the others states, they AVOID reaching out back to you. They are operating WITHOUT a license. BBB has confirmed that they have not renewed their license but their phone line is still open so they are operating illegally it seems. They worked on my roof a few year ago and they did it without a license - we should have checked but they were recommended by our agent. You can call and their phone is still operating. They did such a horrible job that our roof is leaking and we just want it fixed. They are NOT getting back to us! DO NOT hired these crooks! It looks like the owner is responding to each negative review trying to safeguard his pride and ego. He will insult you and try to threaten to sue. These reviews don't lie. Take your hard earned money somewhere else. read more

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Don't let these bozos waste your time. This is the text I received from my realtor, "Roofer will be there Friday morning between 10-12am will give a 30 minute advance notice and will be available to give you the verbal condition of the roof for $75.00. He has your cell # to call. You don't have to be there unless you want to. H&M Roofing, 909-886-5910." The roofer was NOT there Friday. I sat in the driveway the entire time. I called the office at 10:30am and 11:00am. Both times went to voicemail. I left a voicemail message the second time. No word, no explanation, no call afterwards. My realtor reschedules with them, "Roofer confirmed at 6:30pm tomorrow, Wednesday. H&M." The roofer was NOT there Wednesday. I sat in the driveway until 7:30pm. I called the office at 6:30pm and left a voicemail. I was FINALLY contacted by someone at 7:00pm saying that they'd be there in 30 minutes. About halfway home I get a call from the guy who's finally at the property. He says he's sorry. I ask, "and?" Like.... and - you'll do it for free? and - you'll give me a discount? He says, "And you'll have to call someone else because I'm leaving, too." Absolutely terrible customer service. read more

Things that went wrong: 1. Water Damage: Despite H&M being warned that rain was coming the building sustained significant water damage. 2. Lost Rent: As a result of the water damage one tenant moved out and we lost over $4900 in rent. 3. Delay: Project that was initially quoted as going to take 1 month instead took 4 months. One of those could be chalked up to bad weather. That leaves 2 months delay for no good reason. 4. Misleading contract language. Unwilling to follow his own contract. Big bold print proclaims that the balance is due on completion. We gave them 50% up front. But H&M had their own interpretation: Pay what we demand, when we demand it, or all work stops. Never mind any language in the contract about progress payments being based on percentage completion. He is now charging us with $35/DAY penalties for late payment even though the contract says the charge for late payment is 1.5% or $35/MONTH. 5. Sloppy workmanship See pictures. Problems include over sprayed paint on a couple windows and buckling roofing. 6. Failure to keep promise to repair water damage. After much delay the worst was repaired. But they left a discolored ceiling, paint and dirt on the carpets, filth in the bathroom, and a carpet dislodged. 7. Failure to complete H&M declared the job complete and demanded payment despite the unfinished water damage repair. Wires were left unattached and lying on the balcony. Paint was left on windows. Final inspection by city was not done. 8. Dishonesty Discovery that roofing permit was issued in the name of and under the license of another company: MC Roofing. Valuation was understated by over $7000. 9. H&M is NOT LICENSED to do business! Our contract and communications clearly indicate that we were doing business with H&M Roofing. We did not know that the Contractors State License Board declared that: "The license is expired and not able to contract at this time." It expired in 2018. The CSLB report further states that there are problems with their bond, workers compensation, and possibly legal issues. read more

H&M ROOFING - Over spray from "finished" paint job. - Roofing Near Me

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I am deeply disappointed in the customer service I've been provided by H&M Roofing, the lack of responsiveness, and professionalism. My home needed repairs to a leaky roof in the living room. I had called several weeks before to schedule an estimate with a timeline for an estimate between 10 am - 12 pm. Coming an hour away, I waited nearly 2.5 hours for the estimator to show up. The contractor shows up, quotes us for 1 day of work for $1200 and that a proposal would be provided at the close of business. That never happened. I had to call several times over the next several days, with no follow up from the contractor or H&M. I get an email days later, apologizing for the delay. Thought everything was behind us, nope. I get a proposal for more $1,875 for two days of work, different than what we were told by the contractor. I emailed back H&M asking them to clarify. All they said it was an error on the contractor's part and that they would revise the proposal first thing Monday morning--its Friday evening. It's Wednesday now and I haven't gotten a response since. No services provided and terrible customer service. Would never recommend this place to anyone. read more

After a lot of research on roofing companies, H&M Roofing got my business. Hazel is very professional, courteous, honest and fair priced. It is definitely a pleasure to do business with this company and will definitely do business them in the future on my rental property. The job was done on time and exceeded my expectations. I would definitely recommend them. read more

Thank You Hazel with H&M roofing ! We are so very happy and thankful for your excellent job. We are happy our neighbor decided to hire you for thier new roof. They liked the finish product. I will definitely recommend you to my family and friends. Thanks to you we will be relieved when it rains this winter. Our roof needed replacement badly. Thanks for your honesty. And also we appreciate your hard working crew always cleaning up after every job! Thank's Again! Mr & Mrs Puente Buena Park read more

These people are flakes, owners brother came for an estimate for my roof. Said he would get back to me with a bid, 3 weeks go by and no response. Called again, left a message, got a call back from a woman who said they would call me with an estimate tomorrow. That never happened. Called again and get nothing but voicemails. read more

My patio roof required some TLC from wind and woodrot. Hazel came out on a Friday and gave me an estimate, Monday morning he and his crew were doing demo work. Initially, the time frame he had given me was 2 1/2 days. Midday, day two it was done. Except for some additional work I had him do, the price was exactly the same as the estimate he'd given me. Hazel and his crew were very professional, and went above and beyond. His guy even touched up some paint for me at no extra charge. My roof looks amazing! I am very pleased with the excellent work, so are my neighbors as they look down from their second floored homes! Without hesitation, I would recommend H&M Roofing for any and all of your roofing needs. Thanks again!!! read more

They suck. Made an appointment to get a quote,,fuckers never showed. They must not like money, that's what happens when you deal with scab shops, should've been a red flag by the way there dispatcher goes by setting shit up , they get a -1 rating from me read more

Should have did research before hiring H and M Roofing. seemed professional when he finally came out to give an estimate after having to reschedule several times first red flag finally came out to do the work in late February 2021, during the next rain The leak is even worse than it was before they did the work. Called him, it took another two weeks to come out and when they did come they didn't bring any materials to fix the problem, so now we sit the middle of April with several promises if and when they answer the phone that they would repair the issue and he says we are harassing him! NO! I paid you to repair my roof! I didn't tell you to wait until the next rain to make sure it is it was done Hazel! then on top of that we find out you're not even licensed bad bad bad. read more

So I want to say what an amazing company this is. Saturday we discovered a leak and contacted our home warranty company American home shield. But was told somebody couldn't come out until Monday. We contacted a plumber because we originally thought it was a pipe leak. When the plumber came out the meter wasn't registering a leak so they thought the leak was possibly from the roof. Hazel came out Monday in short notice and couldn't necessarily find the area and said they would have to open the entire area to see where it was coming. Long story short it was a pipe. But the reason for this amazing review is that we used this company before to repair 2 prior leaks and Hazel was willing to reroute his team to start our project because more rain is coming this weekend. Thankful it wasn't the roof but the commitment H&M has to it's customer is unprecedented. Thank you again. I highly highly recommend this company read more

H&M Roofing is the most honest and professional roofing company in the area. they went over and above to make sure we were completely satisfied. Very honest and polite, if you are in need of any roofing this is the company you want. Thank you Hazel and H&M Roofing read more

I waited a month for an appointment the day prior they reschedule due to "moving their offices" . Then she only gives offers me a Wednesday appointment and tells me it's the best she can do cause she is squeezing me in . Wait a minute your doing me a favor? The only day I can't do is Wednesday because of childcare and she then give me another option of the next Wednesday. Then she blames her boss for the cancellation. Then maybe the owner should be the ones to call. Or maybe they should be more flexible when rescheduling. Basically the girl in the phone let me know they didn't need my business. So frustrating because I really do need a new roof and have been saving for awhile. It's not cool having people treat you bad and not want your business. Why all the high stars is baffling. read more

We contracted with this company on a large job to repair/replace siding, rain gutters and paint which they never completed. They left the job and the homes in a state of disrepair. We subsequently found out that they were working without a license as well. We checked the license in the photos posted by this business on the contractor's state licensing board website and it expired 07/31/2018. read more

Hazel Martinez (Owner and Operator) from H & M Roofing came highly recommended by a construction company I trusted. I called for a quote and Hazel came out to see me the following day. He took a good look at what roofing work would be required for my house; he then measured and gave me a very reasonable quote in writing within 24-hours for my 2800 sq ft "Cool Roof." H & M Roofing quote was 6K to 8K less than the other quotes I had received. I was not familiar with a "Cool Roof." I asked questions and Hazel sat with me and explained what he meant by "Cool Roof" and the materials that he will be using. He brought samples and allowed me to pick my choice of color. When I asked questions regarding the different manufactures of the roofing shingles, he patiently answered my questions without any biases. Hazel accompanied me to the Permitting Center in my City and sat with me through the Permit Application Process. Hazel then gave me a start date, and his crew was at my house a little after 7:00am on the date we agreed. Within 30 minutes of the H & M Roofing crew arrival, the roofing removal company arrived with the manpower and equipment to remove the old roof. I purchased my house a little over 20 years ago, and only discovered during this re-roofing process that I had 3 layers or roofing materials on the front half of the house and 4 layers on the back half. Hazel worked side by side everyday with his crew; he guided and directed his crew based on his knowledge, experience, and expertise. I had intended on paying for the roof myself out of pocket; however, I ran in to some challenges gathering all of the necessary funds. Hazel suggested that I have the HERO Program finance the balance of the roofing work; I agreed. Hazel then requested my permission to reach out to his contact within the HERO Program. Once again; within 24-hrs, I was sitting at my dining room table with Ron, a direct representative from the HERO Program. Ron explained and clarified how the HERO Program works. I signed the necessary documents and was happy to have the balance of the financing for my "Cool Roof" in place. Although I had some financial challenges Hazel and his crew never stopped working. Every day after the H & M Roofing crew finished working they raked up my yard, and dumped the yard waste, ensuring no nails or roofing materials that could injure myself and/or my family was left behind. When Hazel and his crew left at the end of the day's work, there were no tale tale signs on the ground of roofing work being done, except for the yard sign announcing H & M Roofing. Hazel was very meticulous in his work and ensured his crew was on point with his expertise. Due to the Holiday in September and the small crew, H & M Roofing completed my roofing work from start to finish in a little over 1 week. Once H & M Roofing completed the roof and moved on to another job; Hazel made an appointment with a subcontractor to come out to measure and install rain gutters, which were painted by the subcontractor to match the roof. I am completely overjoyed and satisfied with the final outcome of the roofing work, and would definitely recommend H & M Roofing to anyone wanting roofing work done; residential or commercial. My recommendation is based on their work ethics, professionalism, quality of the materials used, and the work done for me. I have received numerous compliments from my neighbors and friends regarding my beautiful green roof. Thank You Hazel and your Crew from H & M Roofing for a Job Well Done!!! read more

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H&M Roofing went to my house to give me estimate about how much the repair will be. However, I've been contacting Hazel the owner for at least 3-4 times in the past few months. Each time Hazel said he will call me back the next day and he failed to do so. Not until I wrote a bad review about him then he called me back and apologized that he was busy. I gave him another opportunity to do the repair of my roof and he did complete the job to my satisfaction. Instead of 5 star, I gave him a 4 star. read more

I just want to commend H & M Roofing for doing an awesome job. I was impressed with Hazel and his professionalism. He takes the time to listen to his clients and strives to provide extraordinary customer service. Thank you for doing a great job and for providing a reasonable quote. I highly recommend using ha& M roofing. You will be very happy and pleased with the outcome. read more

This company was awarded a large project and was not completed to satisfaction, Supplier was not paid, our company had to remit payment to supplier and we were never reimbursed. Despite many attempts to contact them we have yet to be reimbursed. Further, a copy of a permit was requested from the city and they had no record of any permits being pulled. It's been less than a year since work was completed and we are experiencing several leaks. read more

I hired them for a repair and they were able to give me a reasonable price. I also want to say that Hazel was super super cool when I came down to getting a details for the project. I definitely recommend this company for the work that they did for me. read more

Hazel came out and repaired the roof on our commercial building. We still had leaks and he was unresponsive. He failed to show up to review the problems. Didn't return phone calls. I finally had to turn to another company to fix the problem. Steve J read more

I can't believe all the 5 star reviews for this company! Did I get a different H&M for my roofing job? I got quotes from several companies and I chose H&M because they had just moved to Yucaipa and I thought I'd give the new guy in town a break even though they were more expensive than another estimate I got. I had checked with the Better Business Bureau and he has a A- rating with them and then there are all these 5-star reviews. Hazel, the owner, came and gave us the estimate, showed samples, and said he could start the job the following Monday. It all sounded great (too good to be true?), so I signed the contract because he sounded so sincere. It said the work would be completed in 5-7 days and here we are 3 weeks later and the job was just completed. The workers showed up right on time that Monday along with Hazel who wanted half the payment right then. It's customary to only give a contractor 15% up front, but he said he needed to buy supplies. I trusted this. He also said he had to go get a tire fixed on his trailer that he uses to remove the trash. He never came back that day, so the workers left the stuff piled on top of the roof. Then the wind came up. The stuff started crashing down everywhere, I called, but was told there was no way he or the workers could come back that day to get it down so we listened to the stuff crashing down all night long. Things went along fine for another 2 days and then again on Thursday morning, there was Hazel at my front door asking for even more money. It seemed like he wanted payment in full when they'd only gotten as far as removing the old roof. I gave him half of what was owed against my better judgement. There is a sentence in his contract that says he can ask for money at any time. Missed that one. On Thursday afternoon, the workers disappeared. A couple showed back up late Friday afternoon to nail down the barrier because it was supposed to rain that weekend. The supervisor knocked on the door before he left stating they would be back Monday morning with the shingles and continue the work. I gave him a funny look because Hazel had said they would probably work through the weekend. I guess that's not the case. Monday came and went. No one showed up. Tuesday more of the same. I called and left Hazel a message. No response. This went on until the following Tuesday when the shingles were finally dropped off, but no workers and no explanation. My calls went unanswered. Did this guy disappear? I began to wonder. Now the problem with this is that we have a dog and when the workers are there, they need the gates open so someone had to stay home in case the dog needed to go out, plus the workers usually needed access to some things that required someone to be there. One of us sat home all week waiting and there was no communication as to what was going on. As I said, the work was finally completed this past Tuesday 3 weeks after the start date. The excuse? They couldn't get some material. Really? The work is good and that's why I gave them 1 star, but if you have patience to wait for your job to be completed, don't care if your phone calls are unanswered and there's literally no communication, and you want to pay for the job completely before it's done, then this guy is for you. read more

Hazel came out and took a look at the roof. It was a reasonable quote in writing. I need the roof to be fixed before a big rain come and they even came out on Sunday and got it done ... WOW ... I highly recommend this company. read more

I had my rental property re-roofed by H&M Roofing and they did a wonderful job. They did the job on time, and everything that Hazel promised to do, he did. That is very rare nowadays. The quality of the workmanship was excellent! The cleanup was very good as well. I have recommended H&M Roofing to my next door neighbor and my sister-in-law. I will definitely use H&M Roofing again. read more