We had low pressure with our well and tried for 2 weeks to get another company we had used in the…read morepast to come by, after multiple calls & they finally came, but they could not do anything. They said if they lifted out the pressure pump, the pitless had a 50-65% chance of failure. This meant we'd have to dig up the well, replace the pitless, and fix the pressure issue at a cost of $6500. They also said they couldn't do anything now, because it was Friday and we might not have water for the weekend. They assured us they'd be here the following Monday. Monday came & they didn't show up. I called and was told they couldn't come, but maybe later in the week. If I didn't like that, I was advised to find someone else. Our water pressure kept dwindling, so we found Luke Land Well & Pump, and the owner was confident they could do it without digging, as they had plenty of experience with the pitless. Steve and Mark came on time the next day, with a call beforehand letting us know they were on their way. They were both friendly, professional, and clearly competent. They saw the issue and put us at ease, assuring us it was an easy job with no digging required. They finished in 3 hours, answering all our questions competently and in a way we could easily understand. Their quote was significantly less than what the other company told us. We strongly recommend them as our go-to team for all future well service needs.

Five starts isn't enough! These guys brought me a Christmas miracle! On Friday afternoon I returned…read morefrom grocery shopping to find a pipe had burst in my crawl space and I had no running water. After another plumbing company failed to show up I found Luke Land - they were at my house in 20 minutes! Bill Mark and Steve immediately put me at ease. They got the issue resolved and fixed in less than 30 minutes. I cannot recommend them high enough. They were kind, reassuring, and reasonably priced. These guys ROCK!

Dalton was extremely quick to respond. He came out about 1.5 hours after the call with his truck…read moreand his guy. Within 3.5 hours my 36 year old dead well pump was replaced and we had water again. I couldn't be anymore grateful to Dalton and his crew for the quick response, professional service, and expertise to get things back up again for us. I HIGHLY recommend The Well Guy in Sycamore, IL.

Had a well pump replacement scheduled for a Thursday, but the pump failed on Tuesday. A crew…read morearrived within the hour, assessed the situation, and replaced the pump in about 2 hours. Everyone was courteous, professional, efficient, and - most importantly - they knew what the hell they were doing. They apologized for having to drive over part of the flowerbed, but hey - I'm the one who planted flowers around the well cap. (No biggie.) As for pricing, the total ended up being a couple hundred less than the estimate. (Yay!) The new pump also came with a 5-year warranty. (Cool.) Replacing a well pump is always expensive, but I think we were charged fairly. PRAIRIE STATE WATER SYSTEMS ROCKS.

Excellent workmanship and attention to detail. Knowledgeable and friendly staff. Put in a new well…read morewith Grundfos constant pressure system and sealed old well. Priced fairly and overall job came in a bit under the original estimate.

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

Blue Whale is now owned by a different company and is based in Batavia. Since I had a good…read moreexperience in the past, I called with an issue over the weekend to be sure I could get in line for Monday. After hearing nothing into the early afternoon on Monday, I called the office. The reception person said she would have a tech call me. An hour+ later, I had heard nothing back, and since it was getting late in the day I called again. Apparently the staff was on a "big job" with no idea of how long it could take. She wanted to push me off til the next day; I declined (this was why I called ahead!) She said, "I already waived the $100 emergency fee"...what emergency? It's not like my place was flooding, and when I called I didn't say, "I need a plumber in an hour" or something. It's apparently because "they wouldn't be in the area." I finally had her cancel the appointment. The new parent company is A&P Grease Trapping, and the Blue Whale number is now answered "A&P," which was confusing until I looked it up. But I do not recommend this plumber any longer; the scheduling and customer care needs a lot of work with this new arrangement.

Made an emergency call due to a leaky dishwasher supply valve, requiring the water to the house…read morehaving to be turned off, on a Friday evening. Carl called within an hour, and arrived within 40 minutes. He made quick work of replacing the valve, while being diligent to wear shoe protectors while inside the house, and removing them every time he stepped out. Carl was very pleasant and knowledgeable. And I know the big question, the price was very reasonable for an after hours callout!!

These guys stepped up and we're willing to come clean up a mess that Pro Black Top left us with!read more

Besides the few unavoidable delays (weather) it was reasonably priced, it looks beautiful. They…read morewere very friendly and professional. I would definitely recommend them.

I appreciate their honesty…read more We had two other companies evaluate our air conditioner. There were three possible issues: a bad capacitor, a bad motor, or the need for a completely new unit. We suspected it might be the capacitor, but the first technician pushed for a new motor. The second technician didn't mention the capacitor or the motor and instead recommended replacing the entire unit for $9,000. Aquaduct diagnosed the problem as a faulty capacitor and replaced it. If we truly needed a new air conditioner, that would have been fine. Our current unit is 15 years old, and we understand that it might have been time. But what we wanted was an honest assessment, and that's exactly what Aquaduct provided. I highly recommend Aquaduct!

We had an extremely poor experience with Aquaduct Plumbing after they installed our water heater…read more The installation was not done correctly (dielectric union, flue and drain pan) and corrosion developed at the dielectric union within a few years. This issue was pointed out to their technician during a service visit, & we followed up by email with photos clearly showing the corrosion. They claimed it was not their fault and since it is outside the labor warranty they wouldn't take care of it. When the issue recently worsened and we asked them to stand behind their installation, they pointed to an expired labor warranty and then stopped responding to our emails entirely. A water heater installation should last far longer than this without corrosion at the fittings, and a reputable plumbing company should take responsibility when a clear installation issue is identified, regardless of elapsed time. Unfortunately that was not our experience with Aquaduct Plumbing. Now I have a 4 year old water heater that will likely need fully replaced because of this piece that is almost fully corroded. DO NOT RECOMMEND!

Excellent company- highly recommend! Knowledgeable and professional…read more Truly grateful for Greg and his team did a wonderful job for us!

My Mom recently had Greg and his staff to her home for mold removal. Greg and his staff were great…read moredid what they said they would do cleaned up and were very polite and professional. My mother is 90 and they explained the whole procedure with patience I would highly recommend them I wish more businesses were like this one. Thanks again Greg