Alright so I went on to yelp and wanted to find a good place to get my hair highlighted, color and cut. So far if you look at the review for this salon, you will see all good reviews. I think that it was the employee, owner, friends of the stylist to give such great reviews. I now have my own view on this salon. And let me tell you... I spent $200 including $15 tip with a total of $215 so it was a good chuck of money. I had such high hopes and was really excited but the end result left me feeling worst than when I first stepped in the door. I walked in with hair long at a level 6 or 7 hair color and had about 4 1/2 inches of re-growth with level 3 or 4. I decided to try them out and was quoted $130 for color and highlights including a free haircut if I mentioned their ad. I spoke over the phone to a stylist there telling her exactly what I wanted and was given a great answer that I will not be disappointed. So when I got there, I walked into the salon and there was no one around for a good 5 minutes to greet me or anything, AWKWARD. I walked out and went to my car thinking.... hmmmm... now that's bad service, does that mean I shouldn't get my hair done here??? I should have gone with my gut instinct but I needed to get my hair done. It was growing way too long and my roots were really showing. So I decided maybe I'm not giving them the benefit of the doubt and that I should go back, so I did. I was told that Katie will be my stylist however, during the consultation I did not feel comfortable with Katie because she didn't make me feel too confident in her ability, I wasn't going to pursue on getting my hair done, I had about 3 hrs to spare and needed to insure that I could get all my services done within the allotted time fame due to an important appointment that I had to attend to. That's if they were able to accommodate my situation. It ended up with the owner of the salon, Heather, who came to talk to me and she decided to do my hair instead because she supposedly more skilled and can do the job faster. Okay I was fine with that, but only after mixing the colors for my hair, Heather then mentioned that her price was higher. Well of course it is, what do I know right!! The bill came out to $200 for highlights and color with a free haircut. The bill came out to $200 ..free haircut??...hmmm I think not! I'm sure I paid for the cut somehow. In conclusion, I ended up having highlights that wasn't the lightest that I had in mind and that it only framed my face and under my back hairline without any highlights whatsoever in the back of my head, specifically my back crown area. The end result completely doesn't make any sense on my head. There's highlight around my face and underneath my nape but dark in the back of my head with no contrasting highlights. Also, while pulling my hair in a pony tail everything is light except for the middle of the tail. Hope my description makes sense, I am so unhappy and disappointed being that I paid so much money and it came out terrible, hence why I'm leaving this review. The promise of the end result was not even close to the consultation and my expectation. The sad part was that she was the owner of the salon. Honestly, the hair cut was just okay. But everything else was just horrible....from the time I arrived into the salon to the final result. I am going to call and let them know how I feel in hopes of going back on Monday to correct the problem and get some highlights on the back of my head so it makes some sense to my hair and look. Very disappointing in all aspect. This was a learning experience, I learn to always listen to my instinct!!!!
I called the following day explaining how I felt about my hair. If she could perhaps put some highlights in the back for symmetry, however , I was dismissed and hung up on by Heather. But not before she tries to blame me for her lack of service. Talk about bad customer service. =( read more