Ordered a sandwich ahead of time. Got a great deal on a 3rd party platform (which shows that management cares about their customers on all channels). When I walked in, I had assumed I was early given I was ordering from across the street. Was immediately welcomed and was asked the name of my pick up order. Once the kind gentleman realized my order was not ready, he was polite in asking me about if I needed a bag or not. I could tell it was the start of their lunch rush by the line of people that started to accumulate. The gentleman also asked about my ordering experience and wanted to make sure I wasn't overpaying. Overall the entire interaction was short, yet credit worthy! If that guy isn't already a manager, I hope he is promoted soon! Place was very clean. And the food was delicious too! read more

This is my favorite Jersey Mike's location because Steve is always cheerful and fixes my sandwich perfectly. I appreciate such excellent customer service and the cleanliness of the restaurant. My favorite sandwich is the regular #7 Turkey on white. I get it Mike's way with no vinegar, but jalapenos and pickles added. So good. read more

Jersey Mike's Subs - Sandwiches Near Me - Phoenix, Arizona

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Maycee at Jersey Mike's was awesome. From the moment I walked in, she had a great attitude and made the whole experience better. She was friendly, patient, and paid attention to every detail while making my sub. You can tell she actually cares about doing a good job and making customers feel welcome. The sandwich came out perfect, and the service was just as good. Employees like her are the reason I keep coming back. Highly recommend! read more

Jersey Mike's has a hot Italian sandwich advertised in the window. Ham, salami, and pepperoni, grilled and chopped with melted provolone. Topped with grilled onions, lettuce, tomato, and chopped pepper relish, all served on a toasted roll. I walked in and ordered it. I asked for extra grilled onions and they were happy to accommodate me. After making the sandwich, Abe was courteous to add oil and vinegar and salt and pepper to my sandwich. It was nice to see as Abe and Jasmine were working they were cleaning up after themselves. I like walking in a restaurant and seeing the it clean. A warm sandwich was exactly what I needed. It was delicious! Thank you Abe and Jasmine. read more

This was easily the best experience I've had at a Jersey Mike's! The whole crew was on point--they were fast, kind, and cared about the quality of their work. Thank you to everyone who was on the shift today! read more

Dont order online here, you will be waiting for your order. Said order would be done by 12:15, I ordered at 11:56,..... im still waiting.....12:40.... meanwhile 10 people have come in, ordered and left. Uggg read more

Came here for lunch the other day and I normally order on the app ahead of time but decided to just order at the store since I was already in the area. It seems like there was some disputes/arguments going on with the employees in front of customers which wasn't professional at all. It was a relatively short line yet it took almost a good 5 minutes for the employees to even recognize that there were people in line. The sandwich itself was fine but I felt they were a little skimpy with the meats and cheese. Definitely need some improvement on the customer service side of things but I could have just went in on a bad day too. read more

Went into the shop for our 1st time and did dine in for dinner Alejandro was one of the workers Amazing job With a rush he kept a Positive attitude and his speed in goal to make every customer sandwich with perfection With Help from the extra help they ran a Two man crew .. Thank you for one of the Best 1st Experience at JM We will be back read more

Jersey Mike's Subs - Great and hard working people #goodpeople - Sandwiches Near Me - Phoenix, Arizona

Today I called Jersey Mikes on 24th St & Baseline in Phx AZ and the associate that answered the phone took my phone order. I ordered a giant Philly with double meat and the associate said that the total would be $20 and change, I said ok. 5 minutes later I recieved a phone call from the same associate saying that he made a mistake on the price and wanted to make sure if the new price of $26 and change would be ok before making my sandwich, I said that was find and that my wife would be there in 15 minutes. When my wife went in to pay they told her that the total was $35 so she called me to verify and I that was to much for a sandwich and had her leave with nothing. After my wife arrived home I called and ask for the Mgr and the Mgr said even though his staff made an error and we didn't want to pay the $35 he was going to throw the already made sandwich away. WOW! Instead of taking the $9 dollar loss because of a total that had changed twice by his staff he would rather let a customer leave disappointed and to never patronize Jersey Mike's again. If that isn't the WORST form of non customer service I couldn't tell you what is. I was shocked and Jersey Mikes just lost a decades long customer. Bye Bye Jersey Mikes read more

I came in today for a sandwich and got in and out pretty quickly. In fact, I was surprised he was working on the sandwich so quickly that I had to adjust the order after he started working. This is one of our go to places. We enjoy the food and they treat us well. The two that we're out front working also very pleasant. The one preparing the sandwich said he was new, but he moved pretty fast so I'm wondering how new. read more

Jersey Mike's at Baseline has become one of our regular, frequent and preferred sub shops around. We've made Thursday nights take home after work meal! And Jersey Mike's has hit the spot with every sub ordered. They are consistently good, fresh and flavorful. Their use of fresh ingredients as well as sub style offerings give us a great variety to choose from and enjoy! Not to mention a clean nice shop, and a great staff always helpful and prompt. Special faves include: Jersey Shore's Favorite; The Super Sub with Provolone, ham, prosciuttini and cappacuolo; the Club Supreme chock-full Roast beef, turkey, swiss, smoked bacon and mayo; Tuna Fish; the California Steak and Cheese; and my most fave, the Big Kahuna. We continue to try further offerings from their extensive menu... we have a way to go! read more

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Excellent sandwich! I will be ordering again from this location. The service was good and attentive.

Thought I'd try the establishment here at baseline again, boy the mistake is real terrible service, and lack of leadership in the shop, the food is simple not hard to mess up. The business is in total catastrophe and that is ambiance in the whole place! read more

Very good second time going . I will recommend going again. Good customer service at this location

Good sub and they have sub in a tub if your looking fir a healthier option, very filling and food value for your money.

Subs were fantastic but paying FIFTY FOUR DOLLARS for two subs and a bag of chips is absolutely insane. It was so absurd I almost walked out after they were made but felt bad. These companies have lost their minds. read more

"EXPENSIVE BUT DELICIOUS" Jersey Mikes has been my go to sandwich spot for when I'm feeling like I want to spend a couple more dollars than Subway. Service was fast, I have no complaints. Food taste fresh and delicious. It may seem like a few ingredients compared to Subway but sometimes less is more and in this case their quality is way more superior than Subway! read more

Jersey Mike's Subs - #13 The Original Italian - Sandwiches Near Me - Phoenix, Arizona

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I had made an order here and upon receiving it ... it was drenched in oil and vinegar. Not just a bit overdone or anything ... it was soaked all the way through the bottom bread and still puddling oil at the bottom of the wrapper. There is a level of understanding I can have with someone adding a bit too much oil and vinegar to a sandwich and then there is this .... This is beyond just messed up, it was basically like dunking the entire sandwich in a cup of oil/vinegar and then serving it. I'm usually reasonable when it comes to food prep and mistakes , but this wasn't just someone putting a bit extra on the sandwich ... this was levels above that type of mistake. I don't know if it was someone's last day working or what but I can't even wrap my head around how bad this was. It had to have had a full cup of oil and vinegar in the sandwich... I had a good 4-5 tablespoons leak out on my countertop alone when I opened the wrapping of the sandwich..... and that's just what the bread wasn't able to absorb because it was inundated with liquid. I tried to just take the bottom of the sandwich off hoping the middle and top of the sandwich would be okay to eat .... Nope. There was liquid dripping out of the lettuce area of the sandwich and even the top was slightly wet too... I rarely write a bad review for a business or even attempt to contact their store / corporate office with a complaint but this is one of the few times that has got me that irked to do it. This did not feel like a simple mistake this was well above that. Edit: The manager reached out and offered to amend the situation. Adjusted the rating to 3 stars for now from 1 until I can judge the quality again. Very quick communication at least! read more

I actually hadn't been to a jersey Mike's subs before I received a gift card as a gift. I was always a SUBWAY® fan. That has changed now that I have had my first jersey Mike's sub. The quality of food and the service at this location are excellent. read more

Had ordered thru my husband's app food for dinner. Arrived when told it was ready. Now 15 minutes later we get a sorry cause they haven't even started it. Never had this happen. Sorry to say this franchise is going down hill. read more

No sense of urgency with a line close to the door. people walking out , workers talking to each other before helping a customer. After waiting 20 mins the worker had the audacity to finish making the sandwich and leave it on the counter and not ring me out. Terrible experience they should just shut down to be honest. Id rather eat subway read more

So my husband and I went to Jersey Mikes on Wednesday last week. It all started out wrong. The meat cutter was filthy. My husband asked the guy to please clean it before cutting meat for us. He reluctantly did. I ordered the Club with extra provolone cheese and add bacon. The cheese wasn't close to extra and the bacon had an after taste like it had been just sitting in grease. My husbands sandwich was lackluster as well with just a little roast beef. We just had the e act same sandwiches the week before and they were AWESOME. So much for consistency expectations. read more

Jersey Mike's Subs - Greasy bacon with a terrible after taste - Sandwiches Near Me - Phoenix, Arizona

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Today we went to I always order from this place the guy when I first started getting sandwiches they were wonderful they were a stack high they were the tastiest most wonderful sandwich I've ever had I go every 2 hours every 2 days before I go to work and get two sandwiches two giants two regulars well they let go of the one that made the sandwiches the best also every time I go in there the sandwiches seem to get smaller and smaller and smaller there's hair people are wearing no nets there was hair in my sandwiches so I recommend this place zero Stars read more

Great food and service. Steve and the staff are awesome. This is the best jersey mikes in the state of Arizona.

Staff here must have a stick up there behind because engagement and customer service is non existent. Although the food was good I will most likely avoid this spot and visit a different Jersey Mikes in the future. read more

2/13/23- I called in an order tonight for a 43 chipotle cheesesteak with no peppers or onions. Then when i got it home it was burnt chicken cheesesteak which i did not order. So i called them to try to have this fixed. I'm 9 months pregnant and really was craving this Philly cheese steak. They said on the phone they would remake it then when i got there it had onions on it so they remade it again and put so many peppers the sandwich was soggy sweet and not edible. Jersey mikes is not cheap and this was just such a waste of money those girls was in there tryna be funny this is unacceptable read more

Jersey Mike's Subs - Sandwiches Near Me - Phoenix, Arizona

Had a great experience with this Jersey Mikes on Baseline Road!! Great club supreme for me and club sub for my Amiga. The service was amazing! Very friendly staff. Highly recommended. read more

I've never been inside this location but have ordered delivery several times. The delivery is always super fast. I feel like with every other restaurant the quality is always hit or miss, chipotle next door for example, but for the last 4 years I have lived here and ordered from this particular location my food is always perfect. I am never disappointed. read more

I come here all of the time since it is right down the street from my house. Tonight I go in and order a sub and the girl puts on gloves and then uses a dirty towel to clean off the counter and then continues to use the same gloves to make my sandwich. Then at the end wipes the knife she is going to cut it with under the counter onto something I can't see. Just gross. Threw the sandwich instantly away. Please take more pride in cleanliness. read more

It has been awhile since I have yelped, but I think it's important to continue...so I am back. With the pandemic, I try to pack patience because I know many restaurants are short staffed and good workers are hard to find. However, my expectations are not very high for fast food restaurants but I do not appreciate being ripped off. I ordered a #14, regular veggie online and upon arrival and specified time, it wasn't ready. Worst of all, my sandwich included bread, cheese, Mayo and jalapeños. It was supposed to have lettuce, onion, cheese, red wine vinegar, olive oil blend, oregano, salt, Mayo (I asked for no bell pepper....well, that got that piece right) You be the judge....do you think this veggie was worth $8.20? I do not like calling anyone incompetent but seriously, how hard is it to make a sandwich! So annoying and I 100% do not recommend this place and I will not return! read more

Jersey Mike's Subs - This is supposed to a veggie sandwich - Sandwiches Near Me - Phoenix, Arizona

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Attn: Manager My husband went in today 2/13/2023 and ordered my usual sub (Philly Cheesesteak) he asked to substitute the sweet peppers for fresh green peppers-as I've always done in the past with no issues. The lady told him it already came with green peppers and completely disregarding his request. She looked at the other lady working there who also agreed and both had a look on their face of disgust which of course made my husband feel dumb for even asking. He said again "just make sure it's just with the green peppers" He got home and sure enough it had the sweet peppers along with green peppers but that's not what he had asked for in the first place! He then went back and was treated very rudely. She told him, this is the way we make them so what do you want to do about it? He said I'd like a sub the way I asked for in the first place. She was highly annoyed and grabbed the sub and threw it right across into the trash. The third lady working asked her what she threw away and she respond with "don't worry about it" She made our sub, slapped it on the counter. My husband had to be the one to say "thank you, have a nice night" to HER and all she said was "uh huh" . She didn't care to apologize for anything. It was a very disappointing experience and I don't think we will return. My husband said there were 3 ladies working tonight at around 8:30pm. Please let them know they were beyond rude and unprofessional. I would never let them make my sandwich again. A little more communication in the beginning would have avoided all of this. read more

One word: YUMMMMMMMMMMY !!! Would take a pic, but that tuna fish sub has gone down the hatch to a grateful tummy!! Bread was very fresh fresh fresh and soft!! read more

I normally have a good experience at this location. I was disappointed on the time it took to get my online order. It was to be done in 15 min from the time if the order. I normally get there and my order is ready. Just lately it's been slow. This particular day it was busy at lunch, I waited 30 min before I stood in line to order ashes about my order. They were disorganized , a girl hair looked a mess like it wasn't combed afraid a hair would land in my sandwich, and my sandwich was just sitting there not complete. What's the sense ordering online to wait even longer than those standing in line!! My steak steak sandwich was cold because my turkey sandwich was not done. I was so mad. I'm not going to cone back until they get a new crew. The men crew work better than these women crew. read more

Food was tasty and customer service was good . They were quick and attentive. Even the music was great!

Big fan of jersey mikes...I think it's the rolls...I'm a creature of habit so I got the ham and cheese...on,y comment, I always order xtra ham because the bread to meat ratio for normal is underwhelming... read more

Amazing Subs.. and one of the workers by the name of lilee is so sweet and great customer service

Placed an order thru the app while on lunch. Stopped in, I was welcomed and acknowledged as soon as I came in! They were busy so that stuck out to me. Bread was perfect, mikes way done beautifully & service was great. Great staff! read more

Paid $22 for this to be delivered through door dash. When I called to request it remade I had the WORST experience with their staff member Amaya. Asked for the managers number she kept repeating it so fast... then hung up. I called back and another girl Sydney got on the phone and said she's the one that made it and didn't seem to believe me so I asked for her cell phone number to send a photo of it. She then passed the phone back to the rude lady Amaya and told me they can't do anything to contact door dash. I ended up calling their general manager who said I can re-request it through their app so I don't pay the second time for it.... I'm not the kind of person to get mad over food but what a hell of a poor experience for a sandwich and too much effort. Definitely not going to this location nor do i even want to order from that sandwich. The after math of the situation was that Sydney the nice girl who made the food reached out to me to deliver it herself during her break but I was not comfortable providing my address. I then randomly got a call from a man who said he was the "district manager" who asked for my credit card number to refund me. I said I would like him to call me from the actual stores number so I can confirm who he is because he called from his cell phone. He later called me and refunded me for my order. read more

Jersey Mike's Subs - Sandwiches Near Me - Phoenix, Arizona

Absolutely DELICIOUS and great customer service every time!! I have been here several times and it is always a great experience the staff is always friendly and answer all of my questions not to mention the store is clean which is always important in the food business!! I WILL definitely keep coming back 10/10 recommend read more

Great food, lousy service, overcharged my order by 12.00. Don't answer phone (put me on hold 8 min) when I call to get overcharge corrected. 2nd time Ive got bad service here. Will just dispute charge w card Co Management called me from OREGON after I posted this and will be crediting my card. They are truly concerned with my this happened. I will give site 2 more stars for upper management taking care of the problem. read more