Came in for a burger and fries to grab and go. Needed fast and easy. This was just right. Got a cheeseburger and fries and it was delicious! No complaints on anything. Service was fast and pleasant. read more

Ambiance : not in a good neighborhood, homeless people coming in to use the restrooms. Sleeping outside but then again this is maryvale. The dinning area was empty but clean as far as the eye can see from afar. Service : went to the front counter to order and as a far as a chain goes the food came out quickly. Food: ordered the charburger didn't notice the onions but meat was good and the jalapeno selection area is pretty cool as a spice as a condiment for sure the right call here in this area. Fries were crispy and brown. read more

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Food was hot and delicious. Staff was friendly. The music was loud enough to enjoy and low enough to be able to have a conversation with the person in your booth. The place was very clean and modern. read more

Habit Burger & Grill - Fifty fifty - onion rings and French fries - Burgers Near Me - Phoenix, Arizona

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Finished my route got myself a Cobb salad. Food was excellent. Service is always good very friendly. The ambience is good hot pepper bar, soda, machines, and plenty of room to sit. read more

Habit Burger & Grill - Santa Barbara Cobb - Burgers Near Me - Phoenix, Arizona

Delicious Sandwich! Chose the teriyaki Chicken Enjoyed every bite Restaurant very clean Staff really friendly Thank you Evangelina for providing such great customer service Definitely coming back soon read more

Habit Burger & Grill - Chicken Teriyaki - Burgers Near Me - Phoenix, Arizona

The food here was okay I wasn't a big fan of the burger it didn't have too much flavor to it and the fries were decent for the price I can't really expect too much but I was expecting a a little bit more read more

Food was disgusting, the Santa Barbra charr was not cooked correctly, the burger meat was raw, not to mention they drenched the whole burger in Mayo. I came to dine in and I should've known my burger was going to be horrible when I seen two little kids on the grille arguing. I thought when you dine in at a place like this your food is supposed to be served hot but not here.. the girls up front made sure to take each customer their food & when my order came up, they just shouted my name instead of bringing me my food like we gone else in the establishment it was just poor service. read more

Habit Burger & Grill - Uncooked Santa Barbara Char - Burgers Near Me - Phoenix, Arizona

I love coming to this location!! The workers here are always so helpful and the GM Jessica is always so kind & friendly. We always go out of our way to go here. read more

The food was delicious as always, but the strawberry lemonade was very flat. Very disappointing!

The Caesar salad (add bacon) from this place is the absolute best! I'm not a salad eater but this place does not go wrong. The chicken is grilled and so juicy. It's such a huge salad for a great price. The burgers are also so flavorful! I love that this place is right around the corner. read more

I went to this location at 9:25 to order an Impossible urgent w/cheese combo, I've been here before and enjoyed the impossible as not many fast food establishments have vegetarian options. The manager on duty Walked up to me about 3 mins after I entered and said "one second,I'll be right with you, only to leave me standing there for 6 mins unassisted. When she finally came to take my order I ordered the Impossible combo and asked to be sure that they were cooking the impossible on a non beef grille, she replied "we shut off our separate grill already, to make closing faster, we'd be cooking it on the same grill as the meat" I then said to her "that's cross contamination and I'm vegetarian it'll make me sick." She then said "Well if you can't have it cooked on the same grill, I can't serve you."mind you it was 9:34 by this time, and closing wasn't until 10 and I arrived at 9:25. I said "I'm vegetarian and have been for 17 years, cooking on the same grill will make me sick. I find it utterly inconsiderate, inhospitable, and moreover a complete lack of customer service to shit down the grill that cooks the vegetarian patties before closing, as not everyone who frequents your establishments and orders plant based, is due to trend, some people have diet restrictions, I happened to be one. I was refused to be served, the standard of this location is poor, I left hungry, and had to deal with an unaccommodating employee(Manager) at you alls establishment. Please contact me to rectify this appallingly negative experience read more

This was my first time coming here and its hands down one of my favorite spots the burgers were phenomenal and the whole crew was amazing especially samuel with his exceptional service. read more

Most amazing Customer service I've ever experienced. Lili made sure my meal was perfect and brought it over to me. Environment is perfectly kept to a high standard cleanliness seems to be prioritized. read more

Came here on new years for a quick meal and honestly it was such an amazing service. Not only was the food delicious but i was amazed with how welcoming the workers were. Didn't get any names unfortunately but the young man that helped me was super helpful while taking my order. Definitely recommend if you are in the area! read more

First timer and this place was so delicious one of the freshest salads I have ever tasted normally your salad has kinda brown lettuce this one was so fresh. We got the Santa Barbara Cobb so good I highly recommend. The ranch is absolutely amazing they make it in house wish I knew the recipe. And we got the sweet potato fries everything exceeded my expectations. read more

Habit Burger & Grill - Santa Barbara Cobb salad with sweet potato fries. - Burgers Near Me - Phoenix, Arizona

This place is great and delicious!!! I'm glad there's a new burger spot around here. I don't support Mickey d's. Everything is a lot better here. Definitely the service too... read more

This is a new location and closer to my home! The staff is friendly and their quick to serve. There's plenty of parking and seating. The bathrooms and restaurant is clean as well. My kids love their kids meals and the treat that comes with them, a hamburger gummy! We have tried many of their items and we like them all, just depends what you're in the mood for! Their ice cream cones, sundaes, and shakes are all good as well so make sure you grab one after your meal! read more

This was the worst experience, this location is HORRIBLE! Went to pick up dinner for my family and ordered curbside, when I got there I called them to let them know I had arrived and the girl let me know she would be right out. After 5 minutes passed I called back was told "I will be right out" yet no one came. There were multiple other people waiting for curbside and no one came. I could see the employees walking around the store laughing and playing instead of working. I was forced to get out of the car after having surgery on my knee to get my order and the girl had the audacity to lie and say she didn't know I was there waiting! To add to it, the fries were all stale and inedible, the burgers still very pink almost raw! And they left out all the ranch which comes WITH fries and onion ring orders, not to mention I paid for additional cups of ranch. read more

I went to the habit to get some lunch , upon my arrival I was greeted by a very friendly young lady at the register whom was very helpful and patient when I asked about the menu . She proceeded to take my order promptly with minimum wait time considering it was prime lunch time and the staff was very busy prepping orders, as I waited for a short time I noticed that restaurant was clean and very visually pleasant, well organized and set up to please the customers. I got my order with a smile and invite to return I felt important and I like that I took my food as it was to go and thoroughly enjoyed the delicious burger I ordered it was done magnificently hmmmm good , the salad the Santa Barbara Cobb was fresh , delicious and very well made the presentation amazing looked tasty and was for fast it was a great experience Thank you to the staff for their efficiency and efforts read more

Been going to this place since they opened and the food has always been good. Y'all gotta try the shakes no Capp read more

Habit Burger & Grill - Caesar Salad - Burgers Near Me - Phoenix, Arizona

Update: The customer care department contacted me from Habit burger offering me a free meal at this location to try them again vouching for improvement. Well i did take them up on the offer and i would like to say this time around the burger was fresh and so were the fries. Glad they listened and made adjustments for better improvements. Thanks to the customer care team for reaching out, the efforts are appreciated. read more

IWILL NEVER FREQUENT A HABITBURGER AGAIN. I RECEIVED A POOR EXPERIENCE AT THIS LOCATION, GUEST RELATIONS CALLED ME ONLY TO NEVER RECEIVE THE EMAIL THEY SAY THEY SENT, I ADVISED THEY LOOK INTO THEIR EMAIL SYSTEM BECAUSE SOMETHING IS OBVIOUSLY FLAWED, BECAUSE EVEN ME RECEIVING A CALL FROM THEM WAS FROM ME LEAVING A VOICEMAIL, AND THEY HAD NO RECORD OF THE FORM I FILLED OUT ONLINE USING THEIR CONTACT US LINK. THE LADY SAID MAYBE YOU ENTERED YOUR NUMBER IN INCORRECTLY, I DIDNT. WHEN I SAID SOMETHING IS GOIN ON WITH YOU ALLS CONTACT FORM AND EMAIL, SHE SAID, verbatim " Well, it's been working for everybody else, but I'll make a note that you are the (1) person our email isn't working for, I said "excuse me, listen to what you just said to me, because you're lending the same experience I had in store over the phone. I said I have 15 years in hotel and fine dining hospitality experience, your statement was condescending, and if it's not seen as a handle vs help approach to customer service that's the issue as to why the customer service is failing in the locations as it is and has 3 stars" she then said okay you're being disrespectful and I'm going to disconnect the call, I asked for her name and she hung up in my face. AS THERE ONCE EXISTED BENIGANS HABIT WILL BE THE SAME WAY, OPERATIONS THAT DONT TAKE HEED TO FEEDBACK AND CONTINUE WITH DISGUSTINGLY POOR LEVELS OF HOSPITALITY, EVENTUALLY CLOSE THEIR DOORS FOREVER. TO HABIT: I gave you all a try, was overtly disappointed in the lack of hospitality in your location, multitudes of my time were wasted giving you all valuable feedback , and to add insult to injury, because the bar is so low, when staffing you alls businesses, that, the "customer care" team, that should be capable of rectifying negative experiences, drops the ball, and more over disrespects patrons of you alls establishment, by hanging up in their faces, and saying that the feedback is "disrespectful". Below substandard customer service, rude employees at locations, rude, disrespectful, and condescending staff on the phone. I am really appalled and livid that so much of my time has been wasted and disrespected by you alls staff. I will NEVER recommend you all's restaurants, and hope that this Habit and any Habit offering guest negative experiences, closes and is replaced by a VEGGIE GRILLE, because AZ could use an establishment vegetarian friendly that is accommodating and hospitable. You all FAIL MISERABLY in the field of F&B customer service, and hospitality. And this is coming from someone who was a guest relations supervisor for Palazzo LV, and Soho House NY, and STK Dallas, if you all don't know what those establishments are you should educate yourselves on the happenings of the hospitality industry and why certain brands excel, and continue to exceed the standard and expectation for a great dining experience, and why some leave guest making reviews like mine. read more

Habit Burger & Grill - Burgers Near Me - Phoenix, Arizona

We ordered our food and we're dining in. When we received our order it was missing food items so we let the staff know and got an argument instead . The worker refused to look at our food to acknowledge we were missing items and wouldn't give the missing items . So we sat down to eat and then I noticed my burger was bloody and pink and at this point I honestly didn't want to let them know of anymore issues since they reacted the way they did to giving us our missing items . I've eaten here before maybe two mos ago and had no issue. Worst $50 spent on uncooked and missing food!! Will not eat here again! read more

Great burgers, I like healthier options and this location is in area you don't find many healthier fast food options.

Horrible didn't even get to finish taking my order instead it seems like I was an inconvenience to be helped I completely canceled my order and this was my first and last time here horrible experience I was iffy about this place due to the reviews but wow this place lives up to its expectations 640pm 5/8/22 read more

I went to the drive through about 20mins before 10pm and they refused to take my order. How are you gonna claim to be open till 10 PM yet refused to do your job just because you want to go home? Very disappointed and highly unsatisfied with overall customer service. read more

In the ever increasing and gouging habit (no pun intended) of some fast food restaurants, this place automatically charged me a 14% tip ($10.51 on a $75.04 purchase) for the privilege of me ordering at the counter and picking it up myself. Enough! Tipping is out of hand. I'm tired of paying the salary for other company's employees. The Habit and any other fast food restaurant that embraces this policy is on my lifetime boycott list. read more

I waited about 25 to 30 mins in the drive thru with two cars in front and I ordered a chicken club sandwich combo, onion rings, and a 10 piece chicken nugget bites. On top of the waiting I received my food a little cold. I was already irritated by the waiting just to get home and see that I didn't get my fries from the combo. The passionfruit mandarine drink was overly sweet than usual I couldn't even taste the passionfruit. I payed around $26 for not a-lot of food, that I did not enjoy and fries that I didn't get. I am truly disappointed. read more

I love the Habit I have been going since 1999 in Santa Barbara. But this location is not good at all franchises are supposed to be similar or the same wherever. I ordered a char burger on wheat and the bun was burnt like not toasted BURNT. The fries were cold. You can tell there's no care while making these items. I wouldn't be surprised if this location closes. read more

Love this place. Would like to have one in the down town Glendale too. But great place

I had a charburger and it was really really very salty. I hope it's just this once. I am going back because there is very good service and everything looks very good. I only say this so that everything is better read more

First time customer and definitely a repeat customer, to this crew I have to say JOB WELL DONE.

all food here us great custers service is great restaurant bery vlean would b back as much as i can and would recomend to all

Absolutely phenomenal burger! Teriyaki burger was delicious. Restaurant was clean and service was quick.

Great service, honestly first time trying the habit and I was not disappointed. Char burger was so good and also the chicken club was amazing too. Went there the next day of them opening and they were really quick to get our order out to us. And I would 100% come back again. read more

Went during their training period when they were giving burgers out and it was great as was their service so I went on there opening day 08/04/2021 and again I was not let down by there Charburger and their service once more. I will continue coming to this location. read more

I placed my order through the app online for curbside pick up. I received a notification that my order was ready. I drove to the Habit location on 51st Ave and Indian School and parked in the curbside pick up spot. I clicked on the link that I was here and waited. I watched as other cars pulled up, got their orders brought out to them and left. Over 10 minutes later I go inside and ask for a manager. A man with no name tag walks up and says he is the manager. I tell him what happened and he tells me they are busy and thats how it goes and to deal with it. That I should just keep waiting outside for curbside no matter how long it takes, that it takes time for orders to be ready. I said I understand this but I received a notification my order was ready and then I drove down to get my order. Then I checked in and waited even longer. I said several other people had come and gone for curbside but I was still waiting and he didn't act like he cared at all. I asked about cancelling the order. He tells me he can't cancel it and I'll have to contact my bank because it was a third party order. I said, I ordered it directly through The Habit app online. How is that 3rd party, he said it just is. That makes no sense. I said I needed his name since he isn't wearing a name tag and he said managers don't wear name tags. Again makes no sense. OK, I said I needed his name and info because I wanted to contact corporate and he writes down a local number. I said, isn't The Habit based in California and he said it's based here in Az too. Makes no sense yet again. I ask him for my receipt and he says he can't find it or reprint it and that the little square on the bag should be enough. I said anytime I've ordered here online or not, I've had a receipt. He said that square is my receipt. So I have no physical receipt. Good thing I have my online receipt through the app. Robert as he said was his name, was very unprofessional, did not come across as honest at all and seemed to go out of his way to make this as difficult and unpleasant as possible for me. I even told him he was very unprofessional and the least he could do was apologize for this, he literally snapped/yelled at me and said I did apologize! I said, no Robert, you did not at any time through this apologize not even once. I plan on contacting anyone and everyone I can to discuss this and I plan on telling everyone I know about Robert and this Habit location and to never go to this location ever. This is a brand new location and one would think they would be even more on top of their customer service and have better management and not someone like Robert. And to top it off, they got my order wrong. I didn't even bother to tell them at this point because Robert has made it abundantly clear he does not care to help me or care about me as a customer in any way. read more