I'm not one to write a bad review, but after the experience I had their tonight... I feel obligated to. Every time we come to this restaurant, we always have TERRIBLE service. The only reason we typically come here, is because we are residence in Del Lago and it's convenient. Example: Tonight, there was a total of three parties, it was completely empty so we expected to get decent service considering nobody was there. We all order a round of drinks, my husband orders a Long Island Iced Tea. When he gets his drink, he had a nasty look on his face and insisted everyone else try. Moral of the story, it had absolutely no alcohol, straight sweet and sour. We even had a bartender that was at our table and she stated it was absolutely disgusting. My husband walked up to the bartender, as our server was nowhere to be found to try and see if he can order another drink or if the bartender can make him a new one. I quote the bartender "Well, I put alcohol in it so I don't know what you want me to do". Excuse me?? Ever heard of customer service?? So my husband proceeds to ask if he can get something else, as the drink tastes terrible and the bartender hands him a beer.
What's more disappointing about our experience, is we had our wedding there not even a year ago and he was our bartender.... he was so amazing. He showed his true colors tonight. He's the one with the dark brown hair, and a beard. The server was tall, blonde.
When my husband gets back to the table and proceeds to tell me about his experience, we look over and the bartender is giving us complete attitude and telling other customers about what had just happened. Probably so he can feel better about himself, knowing that he probably should not have been rude to a CUSTOMER. He proceeds to tell our server in front of us about what had just happened....from that point for the rest of the night our server never came by our table. After about 15 minutes go by, my husband needs another drink... and what do you know our server is nowhere to be found. Someone came by to pour us more water and we had asked him to send our server over so we can all get refills on our drinks. We explained to him our side of the story, and all he says back to us is "Well, I watched him pour the drinks and he put alcohol in it". OHHHH that explains why you aren't at our table, cause you're too busy mingling with the bartender.
I will never come here again, tonight was the last straw. Sad that this place is supposed to be something special to me, and my husband as we shared an important day in our life's here. We have lived in the neighborhood for over a year and love this restaurant, until Steve the new general manager took over. Since then; the menu constantly changes, the employee turnover is fast, terrible service and the food is mediocre. The host and expo's do more work than the servers, we usually end up tipping them instead because they deserve it more.
It's sad that it's gone from a place we chose to have our wedding and come to visit on a weekly basis, to a place we longer want to be customers. read more