Nixtermite has been in business for 29 years, and their price was very competitive…read more I interviewed three companies to fumigate my home. This company was, by far, the best. What put them over the top was their four-year guarantee on fumigation (offered for a limited time). The other two companies offered one- or two-year guarantees. Customer service was outstanding from the owner, Chris, to his helpful office staff, to his on-site workers. The company supplied a home preparation checklist, which was very helpful. They offered a free lockbox, which was convenient. The theft deterrents gave us peace of mind while the property was being tented. On the day of the tenting, the technician was kind enough to check that my prep work was done correctly. I noticed after the tenting that the crew double-bagged items I had missed. Outside, my property was left clean. Thank you, Nixtermite!

Excellent experience with Nixtermite from start to finish. They scheduled the inspection and…read morefumigation promptly and were incredibly communicative throughout the entire process--even responding to questions during off hours. Everyone I interacted with was fantastic. From Chris, who came out to the property, to every person I spoke with over the phone or through text, the team was professional, helpful, and extremely responsive. At one point they even went back out to the property to personally educate my tenants on what to expect and what they needed to do to prepare, which I really appreciated. When I had concerns about a subcontractor involved in the process, they addressed everything immediately and made sure my concerns were handled. They were also the only fumigation company I spoke with that offered a theft-deterrent option while the property was tented, which gave me peace of mind. On top of that, they gave me the best price right out of the gate. Great company to work with--I would absolutely recommend Nixtermite.

It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

I had such a wonderful experience with Mark Vollenweider at Thrasher Pest Control. He was kind,…read moreprofessional, and extremely knowledgeable. He took the time to explain what was causing my ant problem, and I felt much more informed after his visit. When we realized we hadn't gotten all of the ants the first time, I called and Mark came back right away. Together, we were able to figure out exactly where the problem was coming from and get it addressed. Excellent customer service from start to finish. I would highly recommend Thrasher Pest Control in San Diego!

Always appreciate their responsiveness and professionally when summer bugs crop up - really…read moreappreciate mark helping keep the house bug

We've been with Green Flash since the beginning, but the last 2-3 years something has definitely…read morechanged. We used to have the same tech service our home who was very thorough, effective and had pride in his work. Now we have random techs show up who aren't even knocking down the visible webs. We had a web on the corner of our front door and they left it there. If they don't bother with the most obvious cobwebs, they aren't effectively spraying or managing our property. They've had to return to repeat spray numerous times. They sent a manager out in Nov who did a really thorough job and said he would pass on his notes to the next tech who comes out, but it doesn't seem like that happened.

I am not happy with this business at all. The price is too much for just thinking you're going to…read morespray the exterior of a condo and that is it. I've only had one employee that came and did a thorough job. All others skip the services needed inside the home which is the main reason for getting pest control services. The last time they came, they sprayed the outside of the home only. Of course I was upset. When I told them about it, they said they would only charge me half of the fee. Well, I am being charged full price for half the service. Not acceptable.

Chris is awesome. He worked with me and was patient when we had to switch our dates for out of…read morecontrol situations. Twice. Definitely recommend.

We are so happy that we found Premier. They are super responsive and are accessible through text…read moremessage. They came out to do the initial treatment and a couple weeks later we found a cockroach. They came out and did a treatment same day so far we've been super impressed. I would recommend them.

Always does great work and great flexibility on scheduling…read more Our recent service was for inside the home as we had left for the weekend we reached out to see if he could squeeze us in but he wasn't available Then he reached back out and said he would make a caption and do a weekend service for us we were very happy to get it done while away for a few days to let the treatment air out before we return with our kids Thank again Mr.Greene! Best in the industry and great price Look no further if you read this post I also own a small company and really recommend his company if you're considering getting on a schedule of regular maintenance like we are!

I had a massive ant infestation and Enrique was the hero I needed. The ants were gone a few days…read moreafter his treatment and haven't been back since. Enrique is a super nice person, knowledgeable about his trade, and very communicative. He even swept away some black window spiders he saw while spraying the perimeter of the house which was a nice bonus. Would highly recommend.

Our family recently left on a trip & left our kitty with a dog/cat sitter. Unbeknownst to us, they…read morehad also recently had fleas. Those little parasites apparently spotted fresh blood and took a ride home with our fur baby. The vet told us to contact a pest control company along with the prescription he gave. Depests to the rescue again! Ken is very knowledgeable and explained the product, how and why it worked. Flea-free!! Highly recommend!!

I was initially impressed with this company. They responded quickly and treated an active termite…read moreinfestation in one of my walls. During that visit, I was told a thorough inspection had been performed and that there were no other active areas--only areas of dry rot. Based on that representation, I chose a spot treatment rather than tenting, because there was no reason to spend the additional money on a whole-house treatment if no other activity was found. I was also specifically told that if termites are pushing frass out of the walls, they have likely been there for years. Fast-forward 8 months, and termites are now pushing frass out of multiple other walls and areas of my home that were not treated. That raises a pretty significant question: if these termites had been present long enough to produce frass, how was a "thorough" inspection unable to identify any of these areas? I contacted the company to ask what their warranty would cover and received no response by email. After reviewing the fine print myself, it appears that even if they had responded, the warranty would apparently only cover retreatment of the same area they originally treated--not the additional areas that their inspection failed to identify. That is a very disappointing warranty for a company that was paid to inspect the home and determine the extent of the infestation. The contrast with the company I'm using now is pretty stark. The new company did not try to sell me an expensive tenting treatment just because they could. They inspected the situation and are confident that localized treatment is appropriate--and their treatment comes with a two-year warranty covering the entire home, rather than effectively limiting protection to the one wall where termites happened to be found and treated. I originally trusted this company because I believed I was paying for both treatment and the expertise to identify the extent of the problem. Eight months later, finding active termite activity in multiple areas that were supposedly clear makes me question the value of that inspection altogether. A termite treatment is only as good as the inspection behind it. In my experience, this company's inspection did not live up to what I was told I was paying for, and their follow-up when I raised the issue was nonexistent.

Angel from Orkin was amazing. He asked me lots of questions of what we were experiencing and then…read moreexplained exactly what he was going to do. Very polite and did a great job

We had a bad Flea issue. It took two treatments to finally rid the pests. (Wade) the technician…read morewas very helpful and understanding.

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

So much I'm disappointed with. They made huge changes and none of it benefits the customer. Every…read moremonth you get outside treatment but if you want interior service you have to call and schedule for a separate day (it used to be the same day). The issue is I CAN NEVER GET A HOLD OF ANYONE. I keep leaving voicemails and NO ONE gets back to me to even schedule. What am I paying for? Also, they are using AI to handle customer phone calls which is insane. We're already looking for a new company.

Excellent choice for my pest control services, customer service is excellent. The technician who…read moreserved our house did an excellent job, very knowledgeable, professional and polite. I signed up for the pest control program. You won't be disappointed, call and give them a try! I'm glad I did!!

They are spot on as far as any added requests. I had ants that I have never had before they came…read moreright out , no more ants. Then we had a beetles and now we do not . Customer service is 100%