I dropped off my clothes and was told the price would be about $16. When I picked them up one week…read morelater, the cashier charged me $21, claiming it was a 'rush fee.' I never requested rush service, and this fee was never mentioned at drop-off. This feels like an unfair surprise charge. I expect to be charged the original quoted price.

First time here and will be returning!!…read more The store is to the right of Times and the lot is shared with the other restaurants and organizations. There's always a person in front to assist you. The woman who helped me told me about the special October promotion, added my information to the computer, and gave me a receipt with time of pickup. I wanted to pay but she said I can pay when I pickup. No biggie. Yesterday, I picked up my outfits and Lydia assisted me. She thanked me for returning and asked if this was my first time at the facility. Lydia was very kind and told me about the new promotion for the end of the month. Customer service was great. Great location - very close to my house and can do some errands while you wait.

Just received our laundry back from Tama and highly recommend!…read more Between all the beach activities and the heat, my husband was going through his clothes rapidly on our trip to Waikiki. Our hotel did not have laundry facilities so we sent our laundry off to Tama and it all came back clean, fresh, and neatly folded. I really appreciated how the underwear and socks were bagged separately. You can pick what detergent you want and they can accommodate for allergies. The turnaround time is defaulted to 48 hours, but I called and Brian was so friendly in changing our order to rush service along with explaining how pickup and drop off works. Got all our clothes back in 24 hours. We left our bag with the bell desk and did not have to wait around for the pick up/drop off. The online interface was extremely easy to use. Of course you are paying a premium above using a laundromat, but it is worth it while on vacation and for hassle-free service.

Because of crazy work, travel and unfortunate back to back illnesses we got super behind on our…read morelaundry. While the household recovered we for the first time used a laundry service and I'm so glad we decided to give Tama a try. Service is great and on time with up to moment tracking with pick up and delivery. I wish they had a self drop off option since times offered for my area were a bit inconvenient. Clothing was well cleaned, smelled wonderful, and perfectly folded. At this price point for us it is a bit of a luxury but such a lovely one I'm sure we will wind up using them again.

Service is great. They are very good at what they do. I have been disappointed. They were also the…read moreonly one that I found close to my work that would clean large table cloths. The price was great and they did an excellent job. I will definitely recommend them to everyone I know.

**I appreciate the owner reaching out to me to make things right. He refunded me and gave me some…read morecredit to give them another chance in the future. That is great customer service so I hope this was just a one off situation!** I took my husband's suit and dress shirt in for a rush order after confirming with the worker that they can do it. Straight out of the bag, his suit smelled like fried food and let the pictures speak for itself. There are wrinkles and wrong creases in multiple spots. We paid a total of $47 due to the 50% rush fee. I deeply regret taking his suit in. The dress shirt is good so not sure what happened with the suit... please refund me for the suit and rush fee. Thank you.

I honestly researched very heavily into dry cleaners in Hawai'i and ultimately decided to go with…read moreMarie Louie Cleaners. They are right next to my favorite cafe, fishcake. The process was very short and sweet, I told them what I needed to be cleaned and they sent it off right away. I got a call a few days later and picked it up, stains were gone and everything looked perfect! It was $15 for each piece which is a pretty reasonable ask as well for the work they've done. My stains were quite small though, I'm not too sure about how they do with more serious stains. Great overall though!

This place is extremely shady. When you drop off something to have dry cleaned, they don't tell you…read morehow much it will cost. They give you a small ticket but it doesn't have a price. This essentially gives them a blank check to charge you whatever they want, and trust me, they take full advantage of this. Furthermore, their prices have skyrocketed out of control, and the quality isn't even that good. Go elsewhere.

I came to drop off my clothes and the first thing they did was ask me to sign a waiver that if the…read moreclothes are damaged it's not their fault??? They said it was a 50% chance that the jacket would be damaged... I had 5 other items and I asked how much will it all be they said about $56.00. I went ahead because the jacket was about $75 and I had had it for a few years I decided to gamble but was still taken aback. Two weeks later I came to pick up my order and when I went in they said they could only take cash. They had never told me that before, but I didn't have that cash so I left. I came back a couple weeks later with cash to get my order and they do take credit cards. So I'm assuming maybe their credit card machine was down but they didn't explain it properly. Then when I got my order, they tried to give me someone else's clothes. They had my clothes there but they had three other nice aloha shirts included and that wouldn't have been very nice of me to take someone else's clothes. Then they told me it was going to be $96.51. Not $56 that's $40 more. I explained to the lady that I was quoted $56 and would've been comfortable with a $10 variation but $40 jump is quite a bit. They said it was for the jacket! That they had not quoted me the price for the jacket because it was on a separate invoice because of the waiver that I had to sign.THAT I DID SIGN!!! anyway it wasn't the lady's fault it was working. I tried not to be extremely rude, but I told her that this was unacceptable business practices and then I wouldn't be coming back. She tried to offer me a $10 discount on my next order, I told her she could keep it because I wouldn't be coming back because that's unacceptable and I don't trust them after all of this not good business Hakuyosha.. that's a long mistakes for one dry cleaning order.

I really enjoy stopping at my neighborhood businesses, but after today I am going to have to find…read moreanother cleaner further away. I had one short dress and a blouse cleaned and it was $42.00. That seems very high for two garments that weren't even soiled, they just needed freshened up.

Excellent service here at Hakuyosha. Been coming here for the last three years to dry clean my…read moredaughter's uniform. It does take almost a week to get it because they are closed on Sundays and Wednesday. If you tell the staff that you want it sooner, they will try their best to get it on the requested day. Service is great!

I love bringing my cleaning here. Luz has been working there for over 19 years and she makes me…read morelaugh and smile every time I come, no matter what mood I'm in. I've never had any issues with the finished product and will continue to drop off my dry cleaning there. Super convenient location. Just remember that the days that they are closed, Sundays and Wednesdays.

Very expensive!!…read more Mind you, I haven't taken anything to the cleaners in a while, however I paid to have two formal dresses and one gown cleaned made me gasp! But the real kicker is they tagged one of the formal dresses and told me that some of the stains on there would probably not be removed (it was either an oil or sauce stain), I signed off on that disclaimer. When I received the dress back it looked as if they just ironed the dress along with all the stains. It didn't look like they even tried. At this point I succumbed to thinking the dress is already ruined and tried to remedy the stain issues myself. lo and behold, I was able to remove all the stains myself with the aid of Dawn dishwashing liquid and a good hand wash! After a dry and quick iron I realized I could have saved myself a lot of money and frustration. Also noting that their alteration prices are extortionately high! I inquired about the cost of hemming some pants and told the price and quickly negated the thought of bringing it here. Seems that if you are desperate and need something quickly, this is the place to go. Just know there are cheaper options elsewhere.

Stopped in in a rush and was able to get my patches sewn on my shirt within 24 hours for a premium…read moreprice but they do quality work very friendly staff and a convenient location