Don't expect the shuttle service to arrive when you want it to. You should go ahead and plan on having someone pick you up or plan an Uber/Lyft. I waited for the shuttle for half an hour before anyone told me the shuttle would be "at least an hour." Poor customer service. read more

I will not ever go to this dealership again. Rude and awful customer service. They were not wearing masks inside the dealership. They treat you as if your bothering them to perform a service. Jon Moreau was not nice at all I received a coupon for a complimentary oil change with their dealership address and as I soon I pulled up he said we do not take those and the coupon expired on September 27 which is still valid flat out gave me a hard time. I booked an appointment and then he stated it would be hr and half wait. The cashier who was Hispanic was not at the front desk and was chatting African American female in the back. And the African American female was rude as well. The only person who was nice was the African American male who did my oil change. I will not ever go to that dealership. I have car that I make payments on and I pay on time and the fact I was mistreated so badly was sad. I feel if you do not want to work with individuals in person you should find another job of something that you enjoy and not take it on the customers. Please do not go there they will make you feel like crap. read more

I paid for a brand new tire on the 5th, and yesterday on the 29th that tire blew. And of course they don't have a tire available to put on for me, so first things first the man rudely announces "we don't have any rental cars" even though it took them 2 hours and somehow I ended up leaving in a rental car. Also they gave me a hard time about my mileage and tried to charge my hire on my policy which has nothing to even do with my Tire situation... So now today I received a phone call at 5:15 to bring the rental car in, I said I would be there in 10 minutes and he said that was fine since they close at 5:30. Once I got there, the lady at the front desk would not stop talking about her daycare and how she's late because of me and even had the audacity to tell me her daycare charges her if she's late to pick up her kid (keep in mind they close at 5:30). Then she said tauntly, "oh it looks like they didn't charge you" and I explained to her "yeah they said they will replace my tire for free, since it blew not even a month later. She said "okay well, we'll let you leave and call you if there's any problems" It was very unprofessional and rude. read more

Bad, bad vibe... Employees at this dealership were very condescending. Everyone just seems so unhappy to be there. They made me feel I was a bother to them, not a paying customer. The first time, it was an early appointment to take my vehicle in, so I brushed off the attitude by assuming they weren't morning people. Six months later, I came in around 10 a.m. hoping they'd had their morning coffee but the same thing happened. While waiting I started talking to another customer and he complained of the same thing. Moody bunch! read more

If I could give less stars i would give to this place below zero .Very bad customer services. My experience with this place was aweful and quite traumatizing.This is long story and to make this shorter i would like to say -salesperson who we had deal with was aggressive and unprofessional .The financial dept. pushed my husband to sign check for $500.00 as a deposit without any buying contracts and when we decided to wait a little bit and compare care prices with other dealerships , the sales person called to my husband cellphone and screamed on him and on me too when I was trying to explain her that we have rights to change our plans before we signed any contracts . Unfortunately the lady did not want to listen anything.She said we never get our money back .Really ?We were looking to buy a first car for our daughter with this place but after that phone call we got the new car from Roseville Future Nissan Dealership where customer service is exelent.I believe Hanlees Davis place has a lots of good employes and we just got unlucky to have Shelby as the salesperson on that moment but anyway I would never come back and would never recommend this place to anybody else. read more

If you're looking for professional sales people, don't go to Hanlees Nissan. The GM tried to do the right thing after we waited 5 hours and still hadn't bought a car. Went back the next day after being told the car would be in in the afternoon. It arrived well after 5pm when the detailing crew went home, so someone else washed the car and scratched the hell out of the clearcoat. I should have walked away then, but the sales person said it would be waxed and buffed out. Since then I have found that the scratches may not go away. And what kind of sales person tells you to throw away the customer survey unless you have only good things to say? Went back for the detailing that should have been done when car was bought and the same sales person reminded me to be nice on the survey and followed up with the comment, 'remember, I know where you live'. These people make used car sales people look like a dream come true. read more

Went to go look at cars I didn't stay to long it was to HOT I walked in and walked right back out no AC inside and I had my kids with me.

We bought our 2016 Rogue a year and a half ago. When we were in the process of purchasing the car the sales woman mentioned that we would shortly need new tires. I didn't think much of her statement (at the time the car only had 14 miles on the odometer) until I realized that within the first year of ownership and less than 23,000 miles that the tires had worn out. Since that revelation we've had nothing but problems with money seeping out when dealing with this car and that dealership. There was an awesome guy named Greg who made sure we were taken care of when it came to service and oil change. But soon when recalls and things that failed still under warranty made us bring the vehicle in the little things like vacuuming the car out before getting it back abruptly stopped. Our last two dealings with this dealership has cost us a bit of money. In January 2017 we were rear ended by a fella traveling 45 mph, while we were stopped in traffic. The car held up beautifully and we all walked away, one with minor injuries. After the accident we had issues with the seat rocking which when we brought the car in we stated the problem was only since the accident. A man and woman were running the service desk and we asked them to look at a couple of other issues that we had previously brought the car in for and were still covered under warranty. When we went to pick the car up they presented us with an almost $600.00 bill. It took a bit of explaining that I understood the bill for the seat inspection but everything else was under warranty. They did adjust that bill down to $150.00 for the seat inspection but I had to be extremely insistent. On Tuesday March 13, 2018 we brought the car in by appointment for a leaking sunroof gasket and squeaking struts (the struts had been replaced months before in 2017 under recall). The gentleman running the service desk stayed in close contact with us by phone and informed us we needed new tires and break pads and that the car was due for $30,000 mile service. I asked how much for the breaks and he told us $399.00. We called back and I told him we would have the breaks done but would find tires elsewhere for less and skip the 30,000 mile service. He understood and we waited to hear back. By Thursday we were told we would get a rental car because they had to wait on parts and we came in on Friday to pick up the rental. My husband went to the service desk and I stayed outside (big mistake!!!). When the job was done today we were presented with a $1,314.63 bill. We were in shock, stunned actually. In an awkward politeness and uncertainty we inquired about the bill and were showed the bill. There was a 30,000 mile service performed that costs over $900.00. We didn't know what to say, we didn't authorize the service but the service was done. Luckily my 82 year old mother was there and paid to get the car out of hock. When we got home we went over the bill more thoroughly. There was a statement that said "customer acknowledges receipt of list of services to be performed." on a separate page. We called and asked about this list. The technician stated that he showed my husband the list the other day. My husband said he didn't remember any list or even being showed any list. Initially I declined the 30,000 mile service and didn't think it was an issue, we didn't even get a price quote since we didn't want the service. The only prices ever quoted were for tires and break pads and we declined the tires. We told Edgar that we would have replaced the tires, a safety issue before replacing air filters and the like to the tune of $900.00. We are very displeased and feel that this was done to jack up the bill. This is fraud at best. read more

If I could give them 0 stars or negative for that matter I would. We traded our 2011 Audi Q7 in on 3/22/16 it is now 4/15/16 and we got a call from the bank saying the car was impounded and that they hadn't received a payoff check within the 10 days they are supposed to. We checked with dmv and none of the paper work has been turned in. We got the number to the tow company in Fairfield and learned that an employee from Hanlees took the car for a joy ride and got a DUI. We called Hanlees and all we were told was cars not yours so don't worry about, even though the bank and dmv both say it's still in our name. read more

My husband was rear ended on the freeway, and fortunately not hurt, but we needed to get another used car asap so he wouldn't lose time at work. We did our research online at home in Richmond, and started our "in person" shopping at Hanlees Davis Nissan. We drove so far because they had a couple of unique vehicles on their website that we wanted to check out. After initially being served by someone else, Roxy Leiva came to take over. At first, we felt a little "cast aside", but in the end we were glad that Roxy took care of us. She was friendly and knowledgeable, and did not resort to any pressure tactics at all. Roxy was very down to earth and made us feel very comfortable. My husband drove both vehicles, then we left to go to lunch. Even though we had information about many other vehicles at other dealerships, we decided to go back to Roxy and purchase one of the cars we drove. Roxy even had the car driven to our home! I highly recommend Roxy Leiva! read more

If I could do 0 stars I would. Please at all costs before you enter this dealership please read. First off, My spouse and I went to purchase a vehicle from here just a week and a half ago. The staff was completely unprofessional with foul mouths and bad service. The day after we sealed the deal (which thought was a good deal) I had to go back to return my trade in vehicles pink slip as well as get my car washed because they sold me a completely dirty mucky looking car, which in my opinion should have been cleaned prior due to it being a 2016 model. I came back to meet with the dealer who sold me the car. I was informed she was fired (go figure). Days after we were receiving calls stating we were going to get billed and the car taken from us if we didn't turn in our pink slip. Again, bad service, unorganized, unprofessional. Then, after that being settled we have been threatened to bring the car back via the dealerships bad communication with the bank. The bank was telling me everything was clear, while the dealership has been threatening me telling me to bring the car back and I had only 2 days to do so. I called trying to accommodate with them, I was told I was making excuses and not taking the deal seriously. I was told I need to bring the car back and put even MORE money down and get a cheaper car. MIND YOU, we had already put down 3000 and traded in a vehicle. They are completely Jacka**es here. They are rude. They want your money and nothing more. They take advantage of people. If I could take back ever walking on their lot I would. I will NEVER recommend them. They have bad judgement and should speak with more respect to their clients. They should not threaten people to bring a car back "or else" they should help work the deal. They are completely useless people. read more

Steve from the Service Dept was very honest and helpful. For regular maintenance items, they are fairly reasonable for what they would charge the customers. It is one of the few dealers I would actually recommend getting your Nissan vehicle serviced. read more

Finance and Sales Department were great at explaining and walking a first time buyer through the process. Got a Sentra and happy about the experience. read more

I wish I could give negative stars...by far the worst of the lot. Saw a vehicle, and was provided a price after some negotiation that would seem reasonable; however, there were some issues that needed to be resolved. Came back 2 days later, and the dealership would not honor their own price (LOL). Inquired if the vehicle had been upgraded, the answer was NO, then what would make the price go up? Ah!...the pressure sales didn't work the first time. I see - well good luck with that approach. On the couple occasion I have been there, there were more flies and idle employees than customers. Keep it up, and let the cars collect dust on the lot. Stay far away from this con operation specializing in bait and switch. read more

Bs. Lied to thousands of people in their mailer. Manager was smug and condescending. No need for this place. Go elsewhere

Worst customer service of any business. Purchased a car and cannot even get them to return phone calls about the contract. At least ten messages left over 5 day period and not one call back! Had to go in person to leave message. No call back even then. Wanted to shop local. BIG MISTAKE! read more

My husband and I were in the market for a 2013 Nissan Leaf. We happened upon Hanlees Nissan as they were the only recommended dealership in the area through the Costco Auto Program. Sue Cho the general manager was our contact. We had THE best car buying experience ever! Sue has excellent customer service skills and aims to please. Her EV specialist Jim Vu was outstanding. What a knowledgeable and affable guy! Caleb Hargreaves in finance was a hoot and we never felt pressured throughout any part of the buying process. We purchased a car that we'd been dreaming about for years for a good price without any stress. We HIGHLY recommend Hanlees Nissan and Costco and will definitely be purchasing from them again. Well done, guys! read more

Due to the growing of my family, I needed a bigger vehicle. I've been to multiple dealerships in Sacramento and I did not find one that would work with me on getting the car I want for the price I can afford. I've heard about Hanlees in Davis and was skeptical at first, but decided to drive out there, and I'm glad that I did. My initial inquiry was done online (for a 2013 Nissan Pathfinder) and I received a call from Charles in about 2 minutes. We spoke briefly on the phone and I ended up driving out the same night. The whole ordeal took no more than a couple of hours. I did not get the run-around, since we were both clear on what I wanted and what they could provide. I had my trade in appraised and my docs were signed that same day. I did not feel rushed or intimidated in any way by any of the people that I came in direct contact with. I dealt with Charles, Sue, Anthony, and Caleb from finance. All of them were really patient with me and did accommodate my unusual requests. I highly recommend Hanlees Nissan in Davis, CA (and the above mentioned staff) - I feel that I received exceptional service as a customer, which is hard to come by at a dealership. Thank you. read more

Hanlees Davis Nissan - The car I went with. - Car Dealers Near Me - Davis, California

I purchased a Town & Country van from Hanlees, Davis. Anthony La and Jim Vu worked tirelessly to get me a great deal. In only 3 hours I found a car I loved at a price I loved. I'll definetly be back for my future car needs. read more

Their service manager,Christina Mendes is AWESOME and GREAT. Unlike others and their financial department which never replies the call, she is so efficient in getting my refund of the service plan and GAP insurance for my car. She is responsive, and kept me posted throughout the process and sent me the copies of all documentation. What else can you ask for?????? read more

THANK YOU Francisco and Tony for making my experience today perfect. I LOVE my new Rogue. I will recommend my friends and family to you every time. You both ROCK read more

Finance Manager Raj Singh added $6,685 in optional coverages to the price of my car without asking my permission to do so. I was told that Raj needed to cancel the optional coverages. I have attempted to contact Raj numerous times by phone and e-mail, but he won't call me back or respond to my e-mails. Joan in sales was amazing and very helpful. read more

On Thu, Jun 9, 2016 at 6:13 PM i meet with a sales rep at Hanlees Davis Nissan, Her name was Xang Vang, i told her i was there to see if i can trade in my current car for a new 2016, Nissan Sentra, i had to offer 2014 nissan versa. i expand to Her (Xang Vang) that i didn't want my credit to be checked or ran until i will see all the numbers, (my trade in value, plus new car, and what will be the ending price). she acknowledged my request, however said lets start application to get all your information, so if you do want to purchase it we will save time, i told her okay but don't run my credit score until all the number will be shown. she said sure of course. ones i saw that my appraisal was low i told them that i was not interested and walked away. couple days later i revered a latter from Experian credit score that my credit was ran. sales manager Tony Christy keep trying to make me stay and buy the car i keep saying no. i think i was because they realized they ran my CR with out my acknowledgment or approval. after i reserved my letter from Experian, i called and talk to their GM, i explained everything, he's replay was, call your attorney. i told him repeatedly that i did not authorize my CR to be rain and that they only reason i signed the application was to save time as it was stated by Xang Vang. (Ajay Dhami) GM was not helpful, and would not try to understand my complaint or concern. read more

This was my first car-buying experience and it couldn't have gone more smoothly. I never felt hassled or pressured and I felt like the sales people were direct and honest with us. Everyone we encountered was kind and personable, but the bottom line is that they gave us a great deal on a car that I love! read more

The salesman has a really really bad attitude. I don't remember his name, but a Mexican guy. He was like "I'm the boss here, you need to beg me" WTF?!!!!! Will never come back anymore read more

LOVE this dealership.......I purchased a brand spanking new car here with no hassle, no pressure, nothing but HELP and nice nice people. Anthony La, Jim Vu, are now family. I told them what I could do my situation and they made it work. I cannot thank you enough and now I can pass my old car down to my daughter for college transporation....This guys go the extra mile never made me feel like I was asking dumb questions, just fabulous..... read more

I purchased my very first car from Hanlees Davis Nissan. It was a good experience overall (considering I don't have any experience in buying cars). I was at the dealership on multiple days over the course of deciding which car to purchase. First day: Test driving the vehicle was great. Filling out the bank form was stressful because I felt pressured to purchase the car (I ended up purchasing the car, but I didn't like feeling pressured). Between first day and purchase day: I came into contact with Anthony and he completely reversed any bad feelings that lingered from the day before. Anthony and I were in contact over email and he was very helpful. I had a strict price limit that I was willing to adhere to and I wanted to make sure the loan was in my name only (not with my parents), and he was very accommodating. He gave me suggestions of cars that were in my price range before I returned to the dealership, and I appreciated that. Overall good experience read more

We have bought two cars here in the last six months and could not be happier. Jim Vu is the best! It was completely no hassle no haggle car buying! He was nice to our kids, worked with us on payments and down payments. They have a customer for life in us! read more

Everyone was GREAT at Hanless Nissan/Chevrolet!! Thank you Nick, Mike, Dennis and Rosanna for all your hard work and time!! I HIGHLY recommend this place!!! read more

Don't have service done at this Nissan dealership. I feel I was used & lied to. My car had a terrible shimmy at highway speeds. They told me I needed new tires & that was the problem. I get my car back from them after 4 days & 2 hours later it's spewing grease all over my driveway. Turns out my axle rod assembly was totally shot. Thanks Nissan for charging me $1300 & not even coming close to diagnosing the problem. I get the feeling your in it for the money & dance around the true problem so people keep coming back & paying you more money. read more

I would give this place 0 stars if I could. I'm not sure what is going on at this location but there definitely needs to be new management. I went in for a service & I was greeted my an angry bird named Les. I was asking him questions on my package THAT I BOUGHT WITH THE CAR. After talking to him I noticed he started giving me a lot of attitude. I then asked to speak to someone higher than him. He then LIED to me & said that he is the manager & there is NO ONE. After talking & talking to him he says that I can speak to the SERVICE MANAGER (what do ya know!). The service manager is also works at the Chevrolet dealership as well I went over there & I waited after being told she was coming in 30 Minutes. I was then told by Jessica that she does not know when she is coming & here is her card. I was then told I can speak to the sales manger (Su Cho). I went to get my car & I asked about if Su was in. I was then YELLED AT by Les & called a DISGUSTING HUMAN BEING! This is a place you definitely DO NOT WANT TO GET YOUR CAR SERVICED OR BUY FROM! The managers seem to be everywhere except on site! I'm still waiting on Su to get back to me regarding my complaint & it's been over 3 Weeks! read more

Hanlees Nissan has treated me like gold. I purchased a Rogue, which I love! It was by far the easiest car buying experience I have ever had. They did not play games. I told them what I wanted to pay and they honored it without a fight. Thank you Moises for taking care of me and my car needs. And thank you Hanlees for providing me with and amazing car and excellent service. read more

I bought my first brand new car today and I was worried about going in and being pressured and not getting a great deal. But they were so great. Everyone was attentive and trying to get me the best deal they could. Every time they came back the deal kept getting better. I am so glad I went to them. I didnt think I would be able to get a car for a couple of months so I can save more for a down payment but they worked with me and what I have at the moment and I was able to drive off in my new car today. Thank you Hanlees Davis Nissan!! read more

LOVED the service! We started at a different dealership that did not want to listen to me about what I truly wanted out of a car and was not helpful at all...mind you that this was my first car buying experience. We came to Hanlees Davis Nissan because of the affiliation with Costco, but we were blown away with their customer service. I told them how much we wanted to spend on our car (with the features we required) and they were able to find me one only $200 about what my dream price was...I was amazed! No haggling or going back and forth! I am so happy I drove a little further because it was worth it! Thank you so much! read more

So I had been getting all these offers to refinance my 2012 Nissan Sentra which I bought from CarMax exactly 2 years ago. Hanless sent me one of these pre-approved offers so I decided to check them out this past Saturday. I usually steer away from traditional car lots as my experience has been to get pushed into something you don't want and then lied to about the money part. I cannot say this about this group. I truly enjoyed the experience I had and Joan, may sales lady was phenomenal! I was told honestly why I shouldn't and couldn't refinance my car, as CarMax had actually beat me (which I figured) and I was still upside down in my car. I owed way more than the car was worth. Joan was great at getting all this explained to me by the guys in the money department and they were honest and forthright in why I should let them buy my Sentra and purchase and new upgraded model through them. They actually lost money by making this offer. I didn't feel like I was pressured or persuaded or lied to about my situation or what I was being offered through Hanless. I left Hanless with a sweet deal, a brand new Nissan Sentra and I am paying half the interest I had before. While the process was long, Joan was great at keeping us informed every step of the way and she even occupied my rambunctious and energetic 5 yea old son and 4 year old grand son. The only downside to the entire process was my son and grandson colliding while playing roughly and the black my son received as part of this collision. Joan even calmed him and took care of him so I could hurry with the paper work. When we went back because I left something in the old car, I was greeted by name and my son was excited to see Joan! I will definitely purchase my future cars through Hanless and hopefully Joan! Thank you for taking care of my family! #happyinournewride #lovinmysentra read more

This Nissan dealership used to be very good until today. I just went to the Nissan dealership in Davis for my schedule regular maintenance. When I arrived, An Indian guy, named, possibly, Obo, told me I have to change this and that with the total cost of $611. Then I said I only want my oil and filter changed, they told me they don't have the service anymore, due to warranty issues. Hence, I told him I would be going to other places to get the my oil and filter changed. Just right when I about to leave, he rushed to my car and offered me an Oil and filter change for $109. And I replied, the maintenance used to be $50 something. He answered, forget about the price, now it is 109. Hence I responded, forget about it, and drove to Toyota. Then I explain my situation to the Toyota service, thus Toyota called Obo on speaker, which I heard Obo cursed me, "Fuck yourself! Go to Hell!" A very unprofessional response. Therefore, the Toyota service turn the speaker off, which I won't hear Obo cursing me again and explained to me that the $109 service was tire rotation included. Anyhow, I am never going to this Nissan dealership again! read more

ZERO stars. The car is fine. The paperwork was a mess. For some reason they kept asking me to finance through a specific credit union, but I already had my credit union financing lined up. When I received the payment book it was from THEIR recommended credit union. I received a letter from my insurance company - they won't insure commercial vehicles. No problem, this is a personal vehicle. Hanlees registered the vehicle as a commercial vehicle. Hanlees had to sign a VIN verification form for the DMV to change the registration from commercial. All the paperwork is presented at the DMV, only to have the DMV report the person signing and representing Hanlees did NOT have the DMV authority to do so. Weeks, money, time...multiple trips to DMV, for absolutely no reason other than the continuously sloppy work by HANLEES' employees. (Plus, they changed information on the credit union paperwork, so I had to take off work TWICE to drive to the credit union to correct that.) read more

Bought a used car from Hanlees Nissan in Davis in Sept. What a nightmare problems, problems, and more problems. My biggest concern was the battery and alternator. Although the transmission was another headache! The battery light came on after a short time and the reason that the battery terminals were corroded. When we picked up the car from Hanlees they preformed a 28 point safety inspection on the car. It was the wrong battery that was not strapped down causing a safety hazard, and the corroded terminals shorted out the altenator cost $ 750.00. I made an appointment with Sue Cho sales manager and told her the problem and she said she would get back to me, 3 weeks later nothing. E-mailed Don Lee the owner twice and Sue once two weeks have gone by no reponse. I don't know about the rest of the problems the car has had but I am sure the cause of the battery and alternator was Hanlees fault due to that 28 point inspection that they performed. We went to Hanlees in good faith the car had 58000 miles on it, if they could not check the battery whats to say the transmission was overlooked to. There is to many car dealers in California that are good we will never go to Hanlees again. Total cost repairs in 6 weeks time $1700.00 Unsatisfied customer. read more

If I could, I would give this place zero stars. By far the worst experience I've ever been through. The "manager" Luis is extremely rude and does not understand simple questions. I received a letter in the mail stating that they are offering a refi program through another company, so I called to inquire about it. I was told by Luis to come in with the letter and that they would help me. I asked if I should make an appointment or come in at a certain time, his response was no, just bring the letter and come in at any time. So I did, spent a little over an hour filling out an application with a sales person. Then a gentlemen named Jimmy, took my keys to go appraise my car. After all this, the banks were closed unfortunately and Monday was a holiday.. Darn! Well, just wait till Tuesday and they'll process everything then and give me a call. I called the sales person directly on Tuesday at 11am, they advised me that they had just got to work and they needed some time to get things settled and what not... No problem, call me back. I waited 5 HOURS, no phone call. I called the refinance department and spoke to Luis. From what I could tell, due to all the questions Luis asked, they had done nothing in preparing this refinance loan. My suspicions were dead on. They did nothing, the guy that took my keys 2 days prior when I was actually there didn't even appraise my car. So Luis asks me how many miles my car has, I told him. His response okay sir give me 15 minutes and I'll call you back. 15 minutes later he called back. He proceeded to tell me that my CAR (not me or my credit) didn't qualify for the refi program. I said, I'm sorry did you say my car doesn't qualify? Luis said yes sir, there is a maximum of 85,000 miles for the car to qualify. ARE YOU KIDDING ME? All he had to do when I originally called to inquire about the refinance program is ask me, how many miles does your current vehicle have, if it's too much then ask me if I am interested in a new vehicle due to the mileage being the deciding factor in the refi program.. Thats it. Instead, I was waisted 3 hours of my time and credit got ran for absolutely no reason. Then when I was talking with him on the phone, he couldn't understand what I saying to him, about how come he didn't ask me how many miles my car had. All he kept saying was i understand your frustration. No you really don't. I've been working my ass off to repair my credit and having morons like you run it for absolutely no reason is not only frustrating it's extremely rude and unprofessional. And this guy is the manager at this dealership. It's beyond me how the hell this guy has a job in customer service, none the less a management position. After he spoke to me in the most unprofessional way possible, i received phone call from a gentlemen by the name Charles Stewart. He is a prime example of text book customer service. Charles over heard the conversation that Luis was having and decided to call the customer on the other end... Me. He not only apologized but he tried come up with a way to get my payments lower, unfortunately it was unsuccessful but the simple fact that he called to repair the damage that the manager did is outstanding! I HIGHLY recommend dealing with Charles Stewart, stay away from everyone else! I was absolutely appalled by the service i received from the manager, but caught off guard in the best way when the internet sales associate calls to try and mend it and make a possibly happen. Promote him immediately! I promise you will not be disappointed. read more

Just about what you would expect from a dealership, interested only in making sale, not really interested in addressing the concerns. We looked at a car in person, then later on contacted Josh via email asking him to provide the total out of pocket cost for a purchase that includes all costs, i.e. dmv fees, sales tax. He did. When we went in to purchase, the price went up by about $230, Josh said they forgot to include some DMV fees, and something like it is not that much more compared to the price of the car (it is that much to me since I am the one paying). I then asked for a written list of options that come with car, Josh said I did not need it, because if they provided one, then "do you want us to put down it comes with four wheels too?" When Josh was going over the car with us, he said if we had any questions, we could call him "even if it is 2 in the morning". I texted and called him the next day with a questions, and a day later, still have not heard from him. Pre-purchase, he always responded within a few hours even on his days off. read more