I had an amazing experience buying a pre-owned car from Joan at Hanlees Nissan in Davis. After submitting an online inquiry for a vehicle, I set up a time to test drive & get more info. Even though that specific car didn't fit my needs, Joan kept in touch with me for a MONTH when she saw options that met my criteria. She kept my budget in mind and didn't try to push anything on me just to make a sale. When we found the perfect car, she introduced me to Barb who walked me step-by-step through the financing options, explaining everything in detail. By the end of the transaction, they were both waving me off as I drove away in my perfect new car. I'm so grateful that I met honest people that weren't just trying to make numbers. I'd recommend any friends to give Joan or Barb a call when considering dealerships. Thanks, ladies! read more

Came upon this dealership by chance- was referred through golden one credit union... and am so glad I went here. 10 times better than my first experience buying a car. They were friendly, helpful, not pushy at all, and I feel like I got a pretty good deal. If you are looking for a painless buying experience, please check this place out. read more

I have very rarely ever felt the need to actually post something negative on the internet about anything - I just don't have the time nor the urge to. Most of the time. However, when an experience is so bad that I have to learn a fair bit of law during the process, I guess I can warn others. I bought my car (a 2009 hyundai sonata special edition) from Hanlees during August of 2013. Test drove it and loved it. All in all, the car is great. But getting it was not. I didn't notice something very important that day that I should have: the plates were dealer plates.. On a used car.. It would be another 8 months before I would actually have ca plates.. Why? Because Hanlees sold me a car they didn't have the title to.. I was told that the car had been registered and smogged for ca, but when I went to get insurance for it, I was told that the car wasn't even registered in ca! After many (think around 5 or 6) trips to Hanlees, and talking to almost everyone on every level that worked there or owned the place, I kept being told that the plates were on the way, that the DMV was the holdup. Not true. I checked the history of the car, which ended with a auction purchase in Ohio where I assume the title was destroyed or lost. Because I had to go through my bank for the loan, I kept getting letters from them saying that they had no title but had given the dealership a lot of money and they were ready to pull the loan from them. Again, nobody at Hanlees knew anything - that they would tell me, anyway. I now know I could have gotten the car for free, had I just known that in California there is a way to replace a lost or missing title for the person (pretty much whoever says they own it) who claims it first. To prevent just anyone from getting a new title for a car that might actually really belong to someone else, you have to let the state keep a cash sum of yours equaling half the car's value for three years. If nobody with the original title shows up or claims it stolen in that time, you get your cash back and you get the new title for it. Had I just told my bank to go ahead and pull the loan, they would have taken the entire amount back from hanlees while I would have gladly let the state hold my money - meanwhile enjoying my nice car. Because the car was not registered, smogged, certified, or insured for the almost year it took for all this to happen (and yes, I am now aware that it was illegal to be driving on California highways during that time), I was hit with some massive fees and late registration payment charges from the dmv - not to mention getting pulled over for speeding by a chp who thankfully just gave me a warning rather than try to run my plates or VIN. I mention all of this here because of you find yourself with a car sold to you from this place (or any other) sans title, you might just want to call your lending institution and make sure they got it sent to them. If no, look up the three forms required by the dmv you'll need to fill out, and afterwards tell them they can pull the loan if they need to. Maybe your bank won't send 10 warning letters to the dealer before taking their money back. And always make sure a used car has a f***king license plate before buying it. read more

Service department ok. Sales people TERRIBLE and over price vehicle. read more

My family and I went to this dealership on January 11 , 2022 to buy a brand new Nissan. The sales person Joan was very professional and polite, but the general manager who came out to talk to us was a white lady that did not introduce herself and was very rude to us. That general manager tried to rip us off everywhere that she could. The GM when I asked about getting the special interest rate through Nissan motor acceptance corporation she told me that I have to qualify for it and I told her that I do qualify for it because I have an 810 credit score with a good debt to income ratio which she already seen. The GM also told me that she stuck a $895 gap insurance into the monthly payment numbers that she presented to me And I told her that I don't want gap insurance and to remove that out of the payment which she then rudely told me and insulted me by telling me, do you know what gap insurance is? I told her that I was in the car business as a finance manager for 21 years and of course I know what gap ins is. I also have a trade-in and the GM white lady tried to steal and lowball my trade-in which was perfectly in good condition. She tried to take in my nice trade in for $6000 below the trade in value. I do not recommend going to this dealership and the general manager white lady that did not disclose her name Will come out to talk to you in a rude tone of voice and try to rip you off in anyway that she can. This lady is a poor example of a GM and should not be one. Family ended up leaving the dealership and we went to Capitol city Honda in Sacramento which was awesome and they gave us a great deal and treated us with respect. Capitol city Honda also gave me the special interest rate and they do not have an additional markup from MSRP. read more

Had a amazing experience at Hanlee's Nissan thanks to Tony Christy. Tony is not your typical salesman. He will tell you exactly how it is, give you a great deal upfront and won't waste your time. He bent over backwards and even filled up the gas tank of the car I drove to the dealership. I live in SF and would drive back to Davis to buy from Tony. read more

I had one of the worst experience at this dealership. I tried to purchase a used Chevy Malibu from this car lot in August 2019. The car loan was approved. When I got to the finance department they added the service contract and gap insurance to the contract ($2880 charge) without asking me. When I asked them to remove the service contract and gap insurance, the finance manager Ali told me I had to buy it. I told him if you don't want to remove it I don't want the car. He got very upset and got up from his chair, walked to the door and told me to get out, when I got to the lobby he told me to leave. Worst service ever. read more

SALES GRADE = A-minus. After quite a bit of research on full sized trucks, I had decided that I wanted to purchase a late model Tundra and I found one advertised online at Hanlees. My salesman was a guy named Jeff who goes by "Oz". Oz is a good guy and treated me well overall. I would have no reservations recommending him to a friend or family member. SERVICE GRADE = C-minus. Because the truck I bought had just come in the day before, it hadn't been detailed yet when I came ready to buy. After a test drive I decided I wanted the truck and they immediately ordered for it to be detailed while we did the paperwork. The truck is a 2008 Tundra Crewmax with just 36K miles. While I realize that a used truck is bound to have a few deficiencies compared to brand new, I was at least expecting a thorough detail job. By the time it was done it was getting close to dusk so I hopped in and drive it home figuring I'd look things over more thoroughly the next day. When I did, it was not difficult to see what a shoddy job was done. Again, I'm an easy guy to please and realize that a used truck won't be perfect, but I know what a car is supposed to look like after a detail. There was a ton of dirty crap still caked in the tracks under the back seats, and the cup holders were also crusted with junk, as though they hadn't even tried to wipe them out. What was worse was that after sitting overnight I opened the door and it smelled like wet dog after the shampoo smells began to wear off. I called Hanlees the next day and and they apologetically told me to bring it in right away. Sounds good, right? I brought it in and after almost 3 hours of waiting, they finally finished. I drove it home (that was yesterday) and was pleased with the smell....until this morning when I opened it up to the same smell again! Next week I have an appointment to drop a bed liner in and I'm planning on asking them a AGAIN to fix it, even though I decided to invest the 30 seconds and 10 cents worth of Windex already to finish the cup holders for them. I'm not happy about this, but if they make it right this week I will note it on this review. MY ANALYSIS: Sales department is good, and service is VERY polite and easy to work with as far as promises go...it's just that the actual work I've received so far is less than I expected. Will keep you posted. If you do buy a truck here, make sure you're ready to finish the detail job yourself... read more

Terrible place never go here I bought a car to finance and said I was approved so they took my money then got a call saying I was denied and needed to come back so I did then they couldn't get me refinanced for 3 months granted the car got hit but I was fixing it and insurance already cut me a check for it. but Nissan dragged it on playing games before I finally said I'm done and returned the car to them but the second I went to return it they said oh we have Financing now I said no I'm returning it then I went today and bought a crv don't go here they play games and don't value your time and the window was messed up the car was scratched up and the breaks were bad when they sold it to me then i was time it isn't worth there Time or money that's why it was left like that read more

I contacted the dealership to inquire on a car that I am going to purchase and have been searching online for prices. I called and spoke with Barbara Lannom. She was really extremely helpful with the particular SUV that I am looking for and I was impressed with her patience with me. I plan on meeting with her in the next two weeks to go over my options and I am so glad that I got to speak with her, I can't wait to meet with her to make my purchase. read more

Getting my oil change & I'm waiting in the waiting room. It is so hot! There's No Air Conditioner ! No air ventilation. I'm sweating like a sinner in church. read more

When I got a flat tire around 8pm I knew I was screwed because everything was closed. I panicked and went straight to the Nissan dealership. I called triple A and for some reason they were so busy and I was on hold for probably almost an hour and no luck. My phone died and I went to ask one of the employees for a charger. My friend and I were sitting charging our phones trying to figure out what to do when suddenly a handsome man saved me!!! Dj (the new manager at the time) came out of nowhere and asked me if I needed help. With no hesitation he put my spare tire on and in exchange my friend and I gave him information on where to go to the gym in Davis (even though there is only like one option). He gave us so much advice on where to get the tire fixed and what to do since me and my friend were clueless. Without him I probably would have overpayed for a new tire and been stranded waiting for triple A for hours. He even offered his phone number if we needed more help and advice to make sure we wouldn't get ripped off. If I need a new car I am definitely going there because Dj was honest and trustworthy, you could tell he was no BS. read more

One of the worst dealer I have ever seen in my life. They don't know how to deal with customer. Finance person has the worst attitude. Without letting customers know how much is APR they wanted us to sigh a paper. Would not go back there and will not recommend anyone of u to go there. read more

I, a car savy woman, decided to help a female friend out to buy her first car. We went to 2 lots before going here they were decent but I wanted her to get a full experience of buying a car, so I took her to this dealership. The manager, Ali, came out to help us, but he did not give provide much help. He was very condescending when it came to the fact that we are college aged females. He insulted the car that I drove on the lot and also questioned the buyer about her age. All together, he was not an effective salesman, as in he would not receive our business even if he had a 2018 Nissan brand new for $1,000. read more

Internet sales kept emailing me and calling almost daily. I responded with exactly what I wanted and how much I was willing to pay. Instead of just a simple "we cannot do that" response. The Internet Sales Director sent an insulting email as a response and then offered a price on the vehicle which was almost 2K higher then previously quoted by them. Update: This dealership contacted Yelp to have my review removed. If you would like a copy of the email please let me know. Glad I bought my Murano somewhere else. read more

1star to the dealer.. 5+ to the salesman (alonzo) he was honest the whole time went above and beyond his job and really seemed to generally want to help. However his management was unwilling to be sympathetic I went and looked at a car that they were saying they could finance me and we had worked a deal out then it sold the same day I had an appointment to go back?? Manager was unwilling to trade to get a new one does not make enough money for them I assume. That tells me the " average " guy does not matter however Alonzo the sales man still continued to try and help out what a good guy. read more

WOW!!! The WORST dealership ever, have been to many dealers and purchased car, but man this place is pathetic. Without even fixing the price and giving us clear numbers on the car, they tried to make us sign the papers and get the car. Saying prices are fixed for car was very unusual. The person whom we deal initially, brought another person coz she can't deal with us. That guy Ali, without informing us the final APR and price, took us to financial department. The man in financial department was even worse, not even saying what was the price with bank, he tried to make us sign the papers and treated us as if we were there to beg for discounts. Any customer will look for discount, it's a fact, but the way his tone was super aggressive. At last, he was like,"Thanks for coming, now you can go" WOW! What an experience, never recommend this place guys, peace !!! read more

After a long day of car shopping and many frustrating car salesmen, my husband and I went on a whim to the Hanlees Davis Nissan. The staff was friendly, accommodating, and easy to work with. They gave us a variety of options to look at and were very patient with us as we made our decision. I am very please with our final purchase and would recommend this location as the place to purchase your future car! read more

Shopping for a car is never fun and usually always stressful, my fiancée was looking for a car and I'm the business man between us and so I went looking for the best deal Ali found me and called and we were able to negotiate a deal that would benefit us . read more

Worst customer service, I have been trying to schedule an apt for an oil change for 3 days and keep getting transferred where no one answers. I've even got onto their website to schedule an apt and they told me they'd get back to me ASAP that was Tuesday it is now Saturday and still have not received a call. Decided to just show up to get through express service and was told they were booked all day and there was NO cars at all. Not really sure how you guys are still in business. read more

I came here to get a new battery for my key fob. Full disclosure, I spilt coffee on it two years ago and it worked fine until the battery died. They over charge you- it's nearly 400 dollars to get a fob key replaced here-their key would essentially be twice what my car payment was- that's ridiculous. I priced it at 120 elsewhere, with the reprogramming. It's an 8 year old car. Surely the technology has gotten cheaper. read more

I got a car from this place. One star for me to the only person that is sincerely nice, Nick, my saleperson. The reason why i won't recommend this dealership is because they don't tell you the true about APR rate. I am foreigner and the first buyer, they might assume that i am stupid and will agree on whatever it is. I am eventually do agree which i shouldn't so i just gonna help other people by reviewing this. If the manager tell you about the price and payment please ask for a paper that fully describe about what you have to pay not just what the manager writing down and tell you. That way you will end up mouthwatering when talking to finance manage. This guy is rude. He assumed that you have to get along on whatever it is. If you face a situation like me i suggest you to walk out and go to another dealership. God bless and be safe from triggy people. read more

Place is horrible they need to learn how to run a business be a business about your customers not just trying to take advantage of your customer. PS don't buy there horrible warrant they coverage is horrible. read more

First, I highly recommend using TrueCar.com to buy a new car. I've used it twice and got the best deal through them both times. It completely eliminates the horror of haggling with your average car saleman. If you know what you want, TrueCar is the only way to go. But be specific about what you want. I had a 2014 PRO-4X that I loved, right up until a nice lady in a Mercedes forgot which pedal was the brake. The truck ended up getting totaled, so I had to buy a new one. I knew exactly what I wanted, so I used TrueCar and within 15 minutes after submitting the details, I received a handful of emails from area Nissan dealers. Hanless had the lowest quote (by far) of all the dealers. I worked with Josh Herron. He was honest and straightforward. By the time I got to the dealership, I knew the exact vehicle I was buying and the exact price I was paying. It was pretty quick and painless. And while I was going through the paperwork process, they detailed the truck; it looked great! I took a few pictures because it'll never look that shiny again. One last bit of advise. When you finally sit down with the Finance Manager (or whoever) to sign all the paperwork, they're going to try and up-sell additional warranties (in addition to the manufacturer's warranty), "paint protection" packages and other worthless add-ons. All dealers do it, so I don't fault Hanless for trying it. It's a great way for a dealer to increase their profit because additional warranties aren't worth the paper they're written on. As for "paint protection" ..., well I'm mostly interested in RUST protection. That's called paint. But paint protection? That's just silly. My suggestion ... just say NO to the nice Finance Manager on any additional "'packages". read more

If you want great customer service, and somebody that's going to give you a great deal, Tony C is the man you need to be talking to. He's so amazing, and very realistic. He sold me a 2014 rogue last year when he was located at Hanlees Nissan Hilltop. Yes I followed him all the way out to Davis lol and now he's helped me to get out of the rogue and got me into a brand new Altima, with a small payments and a better APR. definitely appreciate everything he's done for me, and now I'm spreading the word. Thanks Tony Your The Best -Jasmine Webb read more

I have been disappointed in this dealership since the day I bought my van. I was impressed by the young salesman; but felt his manager was tricky and sly. I had to wait for hours to sign the paperwork. The one good thing, until recently, was the service department. I have been trying for about three weeks to get someone to respond to my request for a service appointment. I will never buy a vehicle from here again... and urge others not to. read more

I tried reaching out to Fabi and left a few messages last week and this week and I still no response. ...

I was in the market for a Nissan Leaf. I had put in hours of research on specs and prices, but I feel like I could have walked in there completely oblivious and they would have helped me choose a car that would best fit my needs. Jim Vu and Sue Cho were knowledgeable and upfront. I told them what I wanted and was in and out the door within two hours. (I was on a bit of a time crunch.) No high pressure gimmicks or games. If you are interested in a Nissan Leaf, run don't walk to Hanlees Davis Nissan. I don't think it could have been a better experience and they definitely gave me a great price. On the way out Jim was reminding me that I could call about any questions that I have and he would take the time to help me understand my car any way that he could. I truly enjoyed buying my Leaf from them and plan on bringing my car there for maintenance even though they are about 40 min away from my home. read more

Transparent process! Very friendly; great customer service. Working with Stephanie has been a blessing.

This is for sales deptt. worst customer service ever. Not professional at all. Trashy place. they didn't want to even listen me. never go there. buy it from somewhere else. they don't care about what customer is asking. sales manager was very rude. read more

Bought my third car in two years from nissan davis with charles stewart. Best experience with sales and finance office as well as service dept. read more

We just purchased a used Lexus from this dealer and have nothing but good things to say about everybody at the dealership. The salesman Charles was extremely helpful and easy to work with and Caleb the finance guy was fantastic. Other staff members were also a pleasure to interact with. We never felt pressured or that we were being given the hard sell and ended up with a more than satisfactory buying experience. Caleb worked with us on the vehicle warranty and down payment and was very informative on financing and what would work best for us. We got a great vehicle at a very good price with a lifetime powertrain/engine warranty . I would definitely buy from this dealer again and recommend them to friends and family. read more

Sue Ur finance manager pulled the worst numbers first after he told me to write a number I would be comfortable with to pay monthly . Example I said 450 at most and he came back 520 then came back with a. Interest rate of 19 percent I told him no he ran the numbers again with my wife and he came in at 480 which was still higher He then said look I am offering u the best deal and explained I was rejected by five banks and he showed me three banks with 5 rejection papers I asked about the other two and he told me he would get the info and after repeated no requests And after three hours of playing the game of ur being rejected by everyone so don't even try anyone else or it will only get worse Honestly Elk Grove had the same car three thousand cheaper and didn't run a ton of requests. If he would have just been honest and not thrown the worse numbers and played a bad game I would have signed under better terms. Best thing u can have ur finance manager work on is approach and tactics Sales woman was nice but didn't really try to offer me any other situation I realize that Davis is focused on the students who come from richer parents who can pay extra but ur driving away normal people read more

This dealership is the worst of the worst, their garbage. I got my first an last Nissan there. They will never see a penny from me again. First of all, Nissan has some garbage cars, stay away from the Sentra. Your better off in a huffy bike. I think the bike will last longer. Also the service department has some rude brainless people. They don't wanna help you out an don't tell you things clearly how they are. Only thing I can say is if you don't want problems stay away from here an from Nissan read more

Their customer service was excellant. As soon as you walk in they are there to greet you. Manushi works with what you have to get you the best service possible. If I would have to choose any car dealership I would choose Hanlees Nissan every time. Thanks you guys rock. read more

Where do I begin? First, let me say this in case you don't read the whole review.. DO NOT BUY A CAR FROM THIS PLACE. THE SALES MNGR TOM WILL TAKE ADVANTAGE and THEY WILL SEND YOU IN A CAR THAT IS NOT FIT TO BE DRIVEN. I was taken advantage of when buying the car. I thought I was working with an honest person, but no I got the sales manager Tom instead. He finally got me to tell him what kind of car payment I was looking for so I told him I did not want a car payment over 250. So you know what he did? He added service contracts on the car to get the payment up to 245. I found the service contract when signing papers because of course none of this was actually told to me. The finance advisor, wasn't completely honest with me either, so he must have known what they had done. THEN, I drive off the lot, and the next day I have to come back because of an awful rattling on the back right wheel. According to Hanlee the "bracking plate" was loose but all fixed now. THEN, I pack up my car because I am leaving Davis, CA and what happens? I get stuck FOR 4 DAYS in Texas, because apparently the mechanic that replaced a part on the Front wheel had quite literally assembled the wheel all wrong, my brake sensor melted, the metal on the wheel got so hot that it turned blue. The hub assembly was assembled completely WRONG. This mistake could have literally killed me on the road. Now, Hanlee paid for the mistake to the Honda of Abilene but not the 4 extra hotel bills I had or all the extra money I needed for food, or just simply taking so much of my time. Did I hear from Hanlee? No. Did they apologize to me for ANY OF THIS? No. The service advisor at Honda in Texas finally got a hold of someone instead. DO NOT BUY A CAR FROM THIS PLACE!! They have absolutely screwed me on buying this car!!!!!! read more

Where do I start? Awesome buying experience! Our sales person was so friendly, and helpful.. He answered all the questions we had and helped us get our car at the price we wanted.. Thanks again Jeorge Vasques!! read more

The sales depertament was very good they offer a great price and I was able to handle everything over teh internet. The delivery of a nex Xterra was D- the car detailer left water spots and dirty windows. I t went back for a second detail and came back worse. How hard is it to wash a car? Anyway if you purchase a car from them plan on having it detail somewhere else. read more

I originally went car searching with a low credit score and a minimal down payment. Upon receiving a call from Joan Hironaka advising I was pre-approved I was ecstatic as everywhere I'd applied for had denied me within 10 minutes.. I met the next day with Joan Hironaka and we began the process. With my bad credit she advised they "work backwards" meaning they looked at what I would qualify for and then we went looking for cars rather than the traditional, "Let me go find what I like the most." It's worked out great as I ended up being approved for the perfect amount for a low mile '12 Altima. It was perfect for me. There were some inconsistencies with the paint and a little damage in the front due to the previous owner. Joan contacted the manager Tony and advised him of the damage, he immediately tried getting the problem resolved, taking pictures, making phone calls. I'm currently awaiting for the "Lets get this done" call as this happened on Sunday and alot of places are closed on Sundays so Tony advised I'd be getting a call sometime Monday. As of this moment in time, my experience could not have better, from going in with low credit and no downpayment(they let me trade in my old '06 altima with problems for the down payment) to driving off the lot with something that is new to me, this couldn't have gotten any better. I'm definitely going to make my payments for a year or 2 and refinance through Hanlee's Davis Nissan as they have been nothing but good to me. THANK YOU JOAN HIRONAKA AND THE MANAGER TONY!!!!! read more

Let me preface this by saying I have CHALLENGED credit. However at the end of the day Ali, Marco, and Xang were able to get me the car I wanted at a rate I could afford, all while being friendly, professional and PATIENT with my situation. Their First Time Buyers Program was clutch, and I'm happy with my vehicle. Thanks guys! Five Stars!! read more