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TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

Yesterday I went to DL because I am building a fence and needed expert advice on a tricky fence…read moreconnection. (Ha!) Bryan was sooooo helpful with a solid solution. I knew DL had experts but I was surprised by the prices- lower than the box stores! And their wood quality was better too. No wonder the place was packed with professional builders. (They know a good deal too .)thanks Bryan and AC for helping me get supplies for a wonderful fence. Oh, and while there, I found a fence company, asked for a quote, and they're comping tomorrow for a fence building party! One stop fencing ! Cindy Meinecke

This is one of the main places I get wood supplies for my house. After many years remodeling our…read morehouse, my husband and I realized the quality of the wood Dunn Lumber offers is much higher than other popular places. We don't need to spend hours looking for a wood board that is not bent. Of course, it comes to a price. Since the quality of the materials are usually higher, the price is also higher than other similar stores. But in my opinion it is totally worthy it. Services are also better than other bigger stores. We got a more customized services and people are usually very knowledgeable about the products the store offers. I definitely recommend this place to anyone who cares about higher quality materials and great customer services.

Super helpful staff. I understand the feelings of those who gave 1 star reviews. The manager is…read moreno-nonsense. She is super knowledgeable and direct. This can rub some people the wrong way. If you have a question about home or garden improvement, she is the go-to person. You will get the right answer every time. They do great work with paint. The store has a good variety for home and garden. Naturally it can't keep specialty items or lumber. The store footprint is too small.

True Value Hardware is a small hardware store located in an unassuming strip mall. As far as…read morehardware stores the selection is limited and has enough for the nearby apartments, but not for any moderate home improvement projects. Keys, light bulbs, picture hanging hardware, and other light items that will be helpful and a variety of holiday seasonal items. My experience was very focused. I came in for some specific items, nails and screws, so it was very quick in-and-out. No one engaged me in the beginning. The employees talked about the football game that was on the radio and I checked out quickly. There was no animosity, rudeness, or issue. I found the whole experience to be very efficient.

The ladies that run the garden section are AMAZING, shoutout to each one of them for helping me out…read morewhen I had no idea how to take care of my plants. They rock! Also the lady named "Bella", the one that is shorter with the glasses! was an amazing help and a great part of the team, highly recommend her.

Surprisingly professional service and Liz was most helpful when I called on the phone to inquire…read moreabout a lost key (for a generator - and whether they could make a replacement.) she took my number and said she'd find out and then called me back with the information- This is customer service at its best

Yesterday I raced over to Tacoma Scew in Georgetown. I knew I was going to get there with less than…read more5 minutes before they closed. My son and I walked in the door and were immediately greeted by one of the employees. We explained our need and the gentlemen took care of us quickly and professionally. I decided to do a review because the employees could have easily had a sour attitude with me and my son walking in so close to closing time and asking for something so small, but they didn't! They treated us kindly and professionally and it seems that is more and more rare these days. Keep it up Tacoma Screw...I see you and I appreciate you!!

Anytime I need a fastener or speciality fastener, the only place that I go to is Tacoma Screw…read moreCompany. There selection is second to none. The service is outstanding! Today was no different. I had Jeremy who did a fantastic job for me. He was prompt, curious and extremely knowledgeable. I will definitely return with employees like Jeremy! Martin (Marty) M

On a beautiful sunny Father's Day, I wandered into here with the family on the whims of my wife,…read morewho loves the little trinkets that they have at old-fashioned hardware stores. And this one has them in spades. We did end up buying a few things. I found one of those tennis-racket-like bug zappers for about $16. My wife bought a new egg timer since the electronic timer on our stove no longer makes noise. My daughter bought a cool wooden pen with an owl carved in it, swearing she would do her homework willingly and energetically with it this fall. My son picked out a battery-powered hand-held fan that also sprays mist. And we also bought a bottle opener since ours at home is broken. So, net/net, for about $30, I'm getting: * Bugs zapped * Food no longer burned * Daughter's homework done * Cooled off on hot days this summer * Beers opened Best. Store. Ever.

My family and I visited this store recently to purchase a specific item. Shortly after entering,…read morethe woman who appeared to be the owner began following us closely around the store. She then told us that we were only allowed to purchase the one item we were looking at and that we needed to leave afterward. We were the only Asian customers in the store at the time, and no other customers were treated this way. We left feeling singled out and unwelcome. Regardless of intent, this is not how any customer should be treated, and I won't be returning.

I'm so happy I discovered US Chef'Store has a location so close by! This was my first visit and I…read morewas really impressed by the selection. There were lots of employees stocking the shelves when I came in, so the store seemed well maintained and well stocked. They also have a great selection of coffee syrups at an awesome price! I will say, I have found the Woodinville location a little more organized and easier to navigate, but I'm definitely happy to have another US Chef'Store location nearby and will absolutely be back. There's a great selection here, especially if you're looking for larger quantities or restaurant style ingredients and supplies!

We're only a mile a way from this store. So it's really convenient to come here…read more They sell bulk quantities of different food and kitchen needs. The staff is great.

Last year, I dropped my machine off at this store for repairs. I was on my way out of town for my…read moremother's memorial, and was trying to keep up a cheerful front. Unfortunately, the woman I will only refer to as "B" decided that I do not actually deserve my own machine. She chastised me when I told her the problem my machine was having, and even BATTED MY HAND AWAY when I went to touch my own machine. As I was leaving, I playfully said "Goodbye" to my machine and "B" literally rolled her eyes at me. I could not bring myself to go back to that store, so my husband retrieved my machine, but I've been so upset about "B"s behavior that I haven't even touched the machine for the past year. I used to LOVE sewing, and "B" completely ruined it for me. I hope you're proud of yourself, "B".

I love this company and this is a favorite location. You can count on Top notch teams and they…read moreprovide so much support and knowledge to your Sewing and Embroidery Journey! I just went to a fabulous Sew Fun event and was so inspired by the lovely Charlotte. This lady is so helpful and supportive to us all. Team Bellevue..Thank you for always taking great of us all! So grateful to you all.