I went into Madison Jewelers to have a cremation necklace permanently sealed. My mom passed away a…read morecouple of months ago, so this piece, which contains her ashes, is incredibly important to me. I was honestly nervous even leaving it with anyone. When I walked in, I was greeted by two sweet dogs, a Frenchie and a lab, and Olivia (the human lol). I showed Olivia the necklace and explained that I wanted it permanently closed. She handled it so gently and let me know she needed to show it to the head jeweler to discuss pricing. About five minutes later, she came back with the necklace perfectly sealed. The work was flawless. No sloppy welding marks, no visible damage, and no difference in the bar at all. Just precision and care. Then she told me there would be no charge. I honestly had to rush out before I started crying in the middle of the store. Olivia, thank you. You have no idea how much your kindness meant to me today or how much comfort you gave me in helping preserve my mother's memory. I won't forget it. My sister and nephew have the same necklace, and I'll absolutely be recommending Madison Jewelers to them so they can have theirs permanently sealed as well.

I brought in a 1.20 carat oval diamond engagement ring with full GIA certification (J color, SI2…read moreclarity, excellent polish) along with all original paperwork from Diamonds Direct. I was upfront that I wanted to trade it in toward a new ring for my fiancée and even mentioned I had a 1 kg silver bar to bundle. They offered me $500 for the entire ring. When I pushed back (politely at first), they blamed the J color and some inclusions -- the same stone that was good enough for a $5,860 retail appraisal just a few years ago. $500 is not even close to fair market value for a certified 1.20ct natural diamond in a 14k two-tone setting. I walked away immediately. I understand businesses need margin, but this felt like a pure lowball tactic. If you're thinking of selling or trading jewelry here, be prepared to get insulted on value. The selection in the store looked decent, but after this experience I won't be back and can't recommend them for buying or selling.

I am very disappointed. I went in this evening to inquire about a new movement for my watch. The…read morelady behind the counter ignored the doorbell at first, and when I finally knocked on the window she buzzed me in. When I told her that I had a battery done recently and that my watch was still losing time, she said that my watch was not worth a new movement, which costs about $125 to $150. I explained that the watch was worth more than that, and had sentimental value and that I had no problem spending the money. She then proceeded to tell me that the watch was running on time and wasn't broken. I explained that I had just reset it in the car before walking in, and she then said that the watch person was not going to get to me for at least 10 days because "there are other people in front of you". I felt like she didn't want my money or business. I purposefully went into a small, privately-owned establishment rather than a chain store, but I feel that I would have had better service and better luck somewhere else. She then walked away while I was in mid-sentence to answer the phone and proceeded to ignore me. If the owner reads these, I would hope he would take away the following three points: 1. As the customer, it is up to me to establish what I am willing to invest in my pieces. It is not up to the clerk to establish what it is "worth". "Worth" is a subjective term. 2. Ignoring a customer and then reluctantly admitting them into the store 3 hours before closing does not leave a good impression. 3. Jewelry is an emotional, relational industry. There was no attempt to establish rapport, welcome me into the store, or in any way make me feel that my business was valued. In fact, my presence was treated as an annoyance and inconvenience. From the 2 locked doors, and the "Rob someone else" sign and the "if we are busy you'll have to make an appointment or wait sign", to the lack of welcome or even a simple hello, it seems like clients are an unwelcome presence. However, based on the giant "We buy Gold" signs, their money certainly is welcome. Perhaps you could just put out a collection plate or hire a robot since personal interactions are not something you are willing to invest in order to gain business.

Update on review, I am now being threatened with legal action because I voiced my dissatisfaction…read morewith my treatment here, instead of apologizing for the ugliness I experienced by the man (who as stated before I overheard speaking and being crass). How very professional. (original review: Wow! I came here with some random coins that I found in a move, not expecting to make a mint, just more cash than I had with them just collecting dust and this place had a good review on yelp. I have NEVER heard someone SO RUDE as the man who works here (owner?). The lady in the front tried to relay what he'd ranted at her about for 5 minutes with various slams to me, but I wasn't having any of it. Walked out with my coins. I'll let them continue to gather dust then take even a dollar from that crook.)

Long Jewelers at the Bay is by far the premier jeweler in Hampton Roads. This is not to be confused…read morewith the Long Jewelers with a different Web Site on Virginia Beach Boulevard. They previously were associated. But the different Websites & commercials run on Hulu by the VB Boulevard store leads me to believe that they're now separate businesses. Jim is our longtime contact at the business. He's made fantastic recommendations over the years, that were tailored to my taste. When my late husband decided to upgrade my engagement & wedding ring we chose beautiful diamonds with Jim's assistance. The ring was purposefully left without the center stone. Jim then brought out a choice of fine diamonds of different shapes & sizes. I was able to choose the one that fit my taste & finger/hand shape, I couldn't have been happier with the final product. One benefit of choosing fine diamonds is that their value only increases over time. And you can be certain that you're receiving quality stones at Long Jewelers by the Bay. I would never have the same faith in a Jeweler as I do with Jim. Cleanings are complementary if you just stop in. I need to check on appraisals since their judgement is impeccable. My husband had custom pieces made for me from old silver or gold pieces. They repaired my aged sorority pin. They can be counted on for everything. Long Jewelry by the Bay is the best of the best! They'll always have my business.

My buddy Jim is an awesome Jeweler! He turned our hodge podge of gold and diamonds that were the…read moreonly things to survive our house fire into a stunning wedding ring for the love of my life. If you want something amazing to cherish now and pass down as an heirloom, go to Long Jewefirst, Jim can turn your dream into reality!

Great service, reasonably priced on jewelry repairs. Would definitely recommend, definitely use…read moreagain.

I have brought my diamond bracelets to get repaired over the last few years and had nothing but…read moregood experiences. I would highly,recommend them.

Sterling silver jewelry has lab made gemstones. Gave as a gift and was later notified that it…read morewasn't real. Not only was I embarrassed, but I purchased something fake from what I thought was a local jewelry store selling quality products.

I came in looking at there selection of jewelry an was very impressed not only with the selection…read morebut also with the customer service by the rep/owner by the name of Leo.will definitely be back soon

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone l, so without further explanation let's begin!. I have been dealing with this business since I can remember, probably ever since I've moved south to Virginia. I have been wearing gold jewelry for as long as I can remember, jewelry has always been something that caught my eye since I was a youngster growing up in NYC!. Every time I have a snag, an accidental break or anything damaging to my prize possessions. This is where I go. She is dead on in jewelry repair, I have been a faithful customer for so long that anytime I bring her some work, she repairs it right then and there for me with little waiting time in between. I'll just give whatever I have to her and she'll go to work as I stand there. We chat about what goes on and what happened in our lives recently! Not only is she a god fearing woman but she has a heart of gold, so polite and professional, yet she has a great sense of humor to go along with her charm!. As long as I'm in the state of Virginia in the 7 cities area and I need jewelry repair, this is my go to spot. Hands down! So if you're ever in need of jewelry repair and you're in the area and you don't want to have your jewelry sent away for weeks to have it repaired. Then come see my friend. She is located in the Chesapeake Square Mall in the food court. You can't miss it. She also repairs watches and has a great employee who assists her!. You heard it first right here! You're welcome because you're be thankful towards me that you stopped here!.

DO NOT GO HERE! I went in for a simple repair, replace clasp on a cheap bracelet, something that…read moreshould cost around $5. They quoted me $30 and talked to me like I was stupid. Ridiculous!

I went in for a watch repair and John gave me a fair and honest assessment, which is much…read moreappreciated. Prices seem fair and staff very helpful. Would definitely recommend.

I had this place fix two pieces of jewelry - my antique engagement ring and a super thin linked…read moregold chain. To reset the diamond on my 1930s engagement rings isn't a job for everyone - the man who did the ring clearly knew his jewelry and I felt comfortable with him fixing the ring. To reset the diamond cost $25. The diamond was reset on the spot. The gold necklace/chain needed to be relinked and this had to be kept for a few weeks. To fix the small chain it cost $15. The links were extremely small so I was super impressed that they were even able to fix it. The customer service here is great - whether you're on the phone with them or face to face. The only reason this place doesn't get 5 stars is because my chain was kept a week longer than promised. In the future I will be fixing all of my jewelry here.

Beautiful crystal shop with unique pieces and friendly service. Love their jewelry. Definitely…read moreworth a visit for crystal lovers

I seen a ying yang candle holders, sticker said $24.99 2 pieces. Plus 50% off. I read that as you…read moreget both sides of ying yang for $24.99 50% off $12. however, the lady charged me $12 each side. I said OK well then I don't want it and then she said no returns. I said it says you get $24.99 for both pieces and she goes no people buy them separately. Maybe I'm just delusional, but I feel like that's a rip off. Poor customer service!!!