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Tourist trap but the food is alright and not a food truck. You can find something to eat and the service was alright. Love the rock decor.
We had a family of 8, Service was great. Food was good, drinks were good! We had a mix of pizza, burgers, salads, & chicken tenders.
They asked if we had a reservation. It was a Monday at lunch during off season. We laughed after we got seated because what now. Our server was nice. Knew a lot about the menu and made suggestions. Everyone enjoyed their food. No complaints. Then be place was no where near packed so service was quick.
One of the original Hard Rock cafes was pretty good casual place with plenty of rock and roll memorabilia pictures guitars and customs. The waitress was really nice and friendly with us anything we wanted she got it. Got a chicken sandwich that was very good came with fries it was still good.
Visited this past Monday. Waitress was friendly and helpful. Food was fantastic! I had the MESSI CHICKEN SANDWICH and OMG! So good!! My friends had the MAC, CHICKEN & CHEESE but she sub'd the chicken for salmon. I know, it sounded weird to me too. But it was phenomenal!
Well on vacation I decided that I was going to eat my face off at tourist trap spots. First stop, Hard Rock Cafe. I showed up here and went right to the host stand. Told them it was just me and they suggested that I take a seat at the bar. I was completely fine with that and thought it was a great idea. However, after sitting at the bar for ten minutes without being acknowledged and signaling to the bartender I was there, I got up to go back to the host stand. It wasn't as if he didn't see me, we made eye contact several times, but he did everything he could to not come over to me, make drinks, talk to coworkers that stopped by the bar, whatever he could. Back at the host stand, I told them I would rather have a table since I was basically ignored at the bar. They apologized for that and took me to the a table for four, I could have done with a table for two, but I took whatever they gave me. Finally at a table and menu in hand I just had to wait for a server to show up. Her name was Chrissy and she was amazing. Give her a raise because everything she said was spot on. In fact, I am still waiting for a response from the survey on the receipt, nothing ever came through. I looked over the menu and decided on the Jumbo Pretzel to start with and then the BBQ Bacon Cheeseburger for the main course. Chrissy was on it again. She highly recommended both and said to make sure to use the beer cheese for the pretzel. Again, spot on. I didn't eat the whole pretzel as I knew my burger would be coming out soon. Chrissy was right about this burger as well. She told me it was going to be messy, but it was the best thing on the menu. She was correct. When she stopped back around she suggested to try the fries in the beer cheese as well. Spot on again. I was so full that I had to take some of it with me. When she brought me a to go container she gave me more beer cheese to enjoy with the rest of the pretzel. Before leaving she told me which area of the restaurant to hit up for specific artists. Check out the Jimi Hendrix area, Michael Jackson and Prince area (in the VIP area), and last, but not least, check out the Buffalo area Hall of Fame. Some pretty good artists came out of this area like The Goo Goo Dolls and Brian McKnight. Hit up the store before leaving to grab a magnet and I was back to my hotel for the night.
We started with the large pretzel with cheese (it was crispy burned). My wife meal was twisted Mac chicken and cheese. While I went with the New York strip with side salad and veggies. It's our 30 Anniversary meal so they gave my wife an awesome chocolate cake with ice cream. This is a Military friendly location
The service was top notch. We had a reservation and were seated right away. The place was packed. The host introduced himself, told us what items were in each room, pointed out the bathrooms, and told us who our server was going to be. The server warned us we were probably ordering too much food given the portions. He was right and saved us money. Food was good and hot. He was attentive. Some nice memorabilia. No complaints
After bringing out of town guest to their first visit to the Falls, it was time for lunch. They saw Hard Rock and decided to check another item off their list of firsts. We were told upon entering that it would be a 30-minute wait for our party of six. Though looking around, we saw plenty of empty tables. Was this due to a staff shortage or a way to get us to the bar? If so, it worked. For those of us that ordered beers, we were served promply. My niece ordered a Bloody Mary & it sat on the other side of the bar for quite a waiting for final garnishes while other customers were served. Once seated, we placed our ordered and waited an acceptable amount of time for our food. Four at the table ordered different types of burgers. All seemed to be satisfied with then but I did hear comments that the fries were 'strange'. With so much conversation, I was unable to hear details. There was also my chicken fajita and a steak fajita served. Both were good. Overall. 'OK' visit. . 2024-60
My son asks for something on the menu, they tell him they don't have it. He asks the server, well, what don't you have, a certain ingredient, bc I'll still take it if you don't. The waiter comes back and tells him the cooks just said they aren't making it. My son orders something, and tells him he wants to order something else, but needs more time to look, now. The waiter never comes back. We all get served and we finally flag him down to order what he forgot to come back for. My son asked if they had sparkling water and got lied to telling him yea, sparkling soda. I told him it was seltzer, and we all know how these place are with anything out of the bar nozzle. They don't all clean them, and you don't know who does and who doesn't. I ask for two pieces of cheese on each size of my impossible burger and get once slice. My husband spilled his soda, and other waiters cleaned it up. He was never offered or brought another soda. My husband ordered something with no dressing. They gave him dressing. He mentioned it to the waiter and the waiter asked if he wanted him to get him a new dish. My husband told him he would try it, but didn't touch it, bc he walked a mile to the car to get us all bottled water, since they didn't have any sparkling water, and our waiter was nowhere to be found to ask him for the ginger ale he spilled. Some sort of manger came over asking if the salad was okay, and I too her about the dressing. Someone else brought another salad over a half hour later. I also mentioned to the waitress how I ordered 2 slices of cheese and only got one, so I didn't want to be charged for two slices. $2 for an extra slice of cheese. The check comes, and they charged me for the extra slice. I told our waiter, who never once came to see how everything was, and showed him a video of my 1 slice and how I was charged for 2 slices. It was NOT busy. Many empty tables. Enough staff. This is a huge tourist destination. You need to be with it, cooks and servers. By no means are we blaming anyone in specific when two ppl could be the culprits: cook, waiter, but either way, as a team, it's not all put together. I've been to the Hard Rock in CT, NJ, NYC, Vegas, FL, and never experienced anything like this place. Nothing was even comped or maybe a gratis dessert for all the nonsense, screw ups, waiting, etc.
When we walked, there was a big party singing along to whatever the restaurant was playing. We were seated near them, so it was hard to hear my party talk. The place looks nice and there was a little gift shop next to it. The place looked lively with a lot of things from celebrities. For example there was a guitar from Avril Lavigne and it was signed as well. Grilled Chicken Caesar Salad(3/5): The salad was nicely dressed, but the chicken was dry. Service (5/5): Our server was accommodating and very nice. They kept checking up on us which was great! Overall, I don't think I would come again but the service was good at least. Also there was someone painting the walls next to us and I think that's pretty hazardous.
After a adventure packed day my group of eight we're hungry and thirsty. We were greeted by Dunja the hostess who was so friendly and funny. She immediately put some tables together and got us seated. Throughout our visit she continued to check in on us. Frosty are server was also great, definitely a pro.. we had no issues ordering or receiving our food and drinks. Also a few extra requests were taken care of as well. The service was outstanding, I loved the smash burger and the chicken tenders. This visit continued with our fabulous to Niagara Falls!adventure read more
Our sever gets 10 stars! She was amazing and on top of refills and extra napkins before we knew we needed them. -Dry rub wings were okay. -Legendary smash burger was good -Kids chicken tenders - neither kids like the breading both flavor and too crispy and wouldn't eat it Ladies Bathroom was out of soap and paper towels. Had to let staff know. Kids get a "free toy" at the hard rock gift shop when you show your receipt. It's a sweet idea--but line a McDonald's toy. Worth a visit after a long day site seeing read more
4 months ago
My wife and I stopped in the Hard Rock on a Friday afternoon and ordered burgers. I ordered a classic smash burger, which was so soggy I ate half with a fork. The flavor was decent. The seasoned fries were good, but for the price of the meal there are not nearly enough. We went across the bridge and saw the Canada side Hard Rock, which looked immensely nicer than the American side. If you have a mediocre expectation you wont be disappointed. read more
16 days ago
We had a family of 8, Service was great. Food was good, drinks were good! We had a mix of pizza, burgers, salads, & chicken tenders. read more
They asked if we had a reservation. It was a Monday at lunch during off season. We laughed after we got seated because what now. Our server was nice. Knew a lot about the menu and made suggestions. Everyone enjoyed their food. No complaints. Then be place was no where near packed so service was quick. read more
5 months ago
One of the original Hard Rock cafes was pretty good casual place with plenty of rock and roll memorabilia pictures guitars and customs. The waitress was really nice and friendly with us anything we wanted she got it. Got a chicken sandwich that was very good came with fries it was still good. read more
2 months ago
Visited this past Monday. Waitress was friendly and helpful. Food was fantastic! I had the MESSI CHICKEN SANDWICH and OMG! So good!! My friends had the MAC, CHICKEN & CHEESE but she sub'd the chicken for salmon. I know, it sounded weird to me too. But it was phenomenal! read more
12 days ago
1 year ago
Well on vacation I decided that I was going to eat my face off at tourist trap spots. First stop, Hard Rock Cafe. I showed up here and went right to the host stand. Told them it was just me and they suggested that I take a seat at the bar. I was completely fine with that and thought it was a great idea. However, after sitting at the bar for ten minutes without being acknowledged and signaling to the bartender I was there, I got up to go back to the host stand. It wasn't as if he didn't see me, we made eye contact several times, but he did everything he could to not come over to me, make drinks, talk to coworkers that stopped by the bar, whatever he could. Back at the host stand, I told them I would rather have a table since I was basically ignored at the bar. They apologized for that and took me to the a table for four, I could have done with a table for two, but I took whatever they gave me. Finally at a table and menu in hand I just had to wait for a server to show up. Her name was Chrissy and she was amazing. Give her a raise because everything she said was spot on. In fact, I am still waiting for a response from the survey on the receipt, nothing ever came through. I looked over the menu and decided on the Jumbo Pretzel to start with and then the BBQ Bacon Cheeseburger for the main course. Chrissy was on it again. She highly recommended both and said to make sure to use the beer cheese for the pretzel. Again, spot on. I didn't eat the whole pretzel as I knew my burger would be coming out soon. Chrissy was right about this burger as well. She told me it was going to be messy, but it was the best thing on the menu. She was correct. When she stopped back around she suggested to try the fries in the beer cheese as well. Spot on again. I was so full that I had to take some of it with me. When she brought me a to go container she gave me more beer cheese to enjoy with the rest of the pretzel. Before leaving she told me which area of the restaurant to hit up for specific artists. Check out the Jimi Hendrix area, Michael Jackson and Prince area (in the VIP area), and last, but not least, check out the Buffalo area Hall of Fame. Some pretty good artists came out of this area like The Goo Goo Dolls and Brian McKnight. Hit up the store before leaving to grab a magnet and I was back to my hotel for the night. read more
2 months ago
We started with the large pretzel with cheese (it was crispy burned). My wife meal was twisted Mac chicken and cheese. While I went with the New York strip with side salad and veggies. It's our 30 Anniversary meal so they gave my wife an awesome chocolate cake with ice cream. This is a Military friendly location read more
4 months ago
3 months ago
The service was top notch. We had a reservation and were seated right away. The place was packed. The host introduced himself, told us what items were in each room, pointed out the bathrooms, and told us who our server was going to be. The server warned us we were probably ordering too much food given the portions. He was right and saved us money. Food was good and hot. He was attentive. Some nice memorabilia. No complaints read more
1 year ago
After bringing out of town guest to their first visit to the Falls, it was time for lunch. They saw Hard Rock and decided to check another item off their list of firsts. We were told upon entering that it would be a 30-minute wait for our party of six. Though looking around, we saw plenty of empty tables. Was this due to a staff shortage or a way to get us to the bar? If so, it worked. For those of us that ordered beers, we were served promply. My niece ordered a Bloody Mary & it sat on the other side of the bar for quite a waiting for final garnishes while other customers were served. Once seated, we placed our ordered and waited an acceptable amount of time for our food. Four at the table ordered different types of burgers. All seemed to be satisfied with then but I did hear comments that the fries were 'strange'. With so much conversation, I was unable to hear details. There was also my chicken fajita and a steak fajita served. Both were good. Overall. 'OK' visit. . 2024-60 read more
Business owner information
Jason C.
Thank you for the review. We appreciate you dining at the Hard Rock.…
My son asks for something on the menu, they tell him they don't have it. He asks the server, well, what don't you have, a certain ingredient, bc I'll still take it if you don't. The waiter comes back and tells him the cooks just said they aren't making it. My son orders something, and tells him he wants to order something else, but needs more time to look, now. The waiter never comes back. We all get served and we finally flag him down to order what he forgot to come back for. My son asked if they had sparkling water and got lied to telling him yea, sparkling soda. I told him it was seltzer, and we all know how these place are with anything out of the bar nozzle. They don't all clean them, and you don't know who does and who doesn't. I ask for two pieces of cheese on each size of my impossible burger and get once slice. My husband spilled his soda, and other waiters cleaned it up. He was never offered or brought another soda. My husband ordered something with no dressing. They gave him dressing. He mentioned it to the waiter and the waiter asked if he wanted him to get him a new dish. My husband told him he would try it, but didn't touch it, bc he walked a mile to the car to get us all bottled water, since they didn't have any sparkling water, and our waiter was nowhere to be found to ask him for the ginger ale he spilled. Some sort of manger came over asking if the salad was okay, and I too her about the dressing. Someone else brought another salad over a half hour later. I also mentioned to the waitress how I ordered 2 slices of cheese and only got one, so I didn't want to be charged for two slices. $2 for an extra slice of cheese. The check comes, and they charged me for the extra slice. I told our waiter, who never once came to see how everything was, and showed him a video of my 1 slice and how I was charged for 2 slices. It was NOT busy. Many empty tables. Enough staff. This is a huge tourist destination. You need to be with it, cooks and servers. By no means are we blaming anyone in specific when two ppl could be the culprits: cook, waiter, but either way, as a team, it's not all put together. I've been to the Hard Rock in CT, NJ, NYC, Vegas, FL, and never experienced anything like this place. Nothing was even comped or maybe a gratis dessert for all the nonsense, screw ups, waiting, etc. read more
1 year ago
When we walked, there was a big party singing along to whatever the restaurant was playing. We were seated near them, so it was hard to hear my party talk. The place looks nice and there was a little gift shop next to it. The place looked lively with a lot of things from celebrities. For example there was a guitar from Avril Lavigne and it was signed as well. Grilled Chicken Caesar Salad(3/5): The salad was nicely dressed, but the chicken was dry. Service (5/5): Our server was accommodating and very nice. They kept checking up on us which was great! Overall, I don't think I would come again but the service was good at least. Also there was someone painting the walls next to us and I think that's pretty hazardous. read more
Business owner information
Jason C.
Thank you for the Review. We appreciate feedback so we can improve…
1 year ago
Not too crowded when we went. They have memorabilia all over the walls just like other locations. The food was alright. The burger was good, the pickles on it were great. The jumbo pretzel was fine, the cheese sauce with it was eh. The server was very nice. The hostess let us know where the bathroom was right away when she sat us down which was awesome, I wish all hosts did that so we don't have to play "hunt for the bathroom" :) read more
6 months ago
4 months ago
4 months ago
1 year ago
The baby back ribs were AMAZING, server was super nice, and we were stuffed! The interior was beautiful and they even had a Messi chicken sandwich. read more
My husband's work had an event here. I'll start with the bad. It's downtown Niagara Falls so if you want to be close, you have to pay for parking. On a nicer day, I would have opted for casino parking and walked but otherwise you're looking at $20-30. On the upside, the food was above average and the service is great. I feel like the kitchen was understaffed though because our table wasn't served until some tables were finished eating. My salmon had a surprising kick to it. My husband really liked his burger. The coolest part is the illusionist who had a public show earlier was also booked for our private event. Very small and intimate performance space, and I still don't know how he sawed a woman in half, but of course, that's not part of the typical day to day operations. If I was in the area for more than just dinner and it was a nice enough day for walking, I might come by for another meal. Otherwise the casino has free parking and a variety of good to great restaurants. I'd like to add I include information about things like parking and nearby amenities because that's information that's useful to me when I read reviews to make informed decisions. I like to know what to expect and what preparations I need to make. read more
Business owner information
Jason C.
Rock and Roll!! Thank you for the 5 star review. Glad you had a…
1 year ago
Horrible service and food. Bartender was also server I understand you can't effectively do both The place was crowded but didn't have enough serving staff. The food was cold and took to long just to order. If you want to have a wonderful time in Niagara Falls NY don't eat at this place read more
2 years ago
An unexpectedly nice dinner near the falls. Keep in mind, if you visit in the off season, which apparently is now, restaurants do not stay open for long hours...enter HRC. We ordered... Oreo chocolate shake Cedar plank salmon with veggies Berry salad Impossible burger with fries All were good but probably the least enjoyed was the salad. Light lettuce just isn't my thing vs darker greens. The kids really loved the rock memorabilia in the space and our server was very nice! read more
Business owner information
Jason C.
Thank you for the 4 star Review. We are glad you had a good time.…
1 year ago
Amazing service and really cool atmosphere. Ordered Cobb salad with chicken, was very delicious. read more
Kat was great! Nakita greeted us and even saved a couple seats at the bar for us...we appreciate you! Great vibes great drinks! read more
Business owner information
Jason C.
Rock and Roll!! Thank you for the 5 star review. Glad you had a…
2 years ago
The salmon noodle bowl was pretty good. The salmon was cooked decently and the noodles had a nice flavor. The salad portion of the dish was okay, the veggies added a bit of crunch. Overall, it was a decent meal. The portion I received was a lot for me to finish. Service was interesting to say the least. I didn't like how my server threw my straws in front of me and was stand-offish. If it wasn't for the quality of service , I would've rated it 4 stars. read more
Business owner information
Jason C.
Thank you for the review and Feedback. We appreciate you dining at…
Went here to eat with my family. The server was very kind and helpful. She was very accommodating to our requests such as asking for the burger lettuce wrapped and asking for tons of napkins. The fod was quite what you'd expect from an average American burger restaurant. If you're visiting from outside of NY it's a place you should try at least once. The decor is very cool. Lots of musical decorations and references! read more
Business owner information
Jason C.
Thank you for the Review. We appreciate feedback so we can improve…
Hard Rock is, well, the Hard Rock. You mainly go to look at rock memorabilia & maybe because like us, it was the closest restaurant we found that was open when we arrived in Niagara Falls. There were tons of tables, but we were told it would be a 5-10 min wait, which we figured out is a ploy to get you to try to browse the shop & spend money on merch. We browsed but did not spend. Our server was nice, a bit tooooo bubbly in fact. We had nachos which we not that hot & just so-so. Big mistake was ordering dirty martinis. They were awful, we couldn't finish them. The burger was decent. But because it's Hard Rock food is overpriced for quality. Anyway, most everyone know this already. It was a B- experience. read more
Business owner information
Jason C.
Thank you for the review. I assure you there is no attempt to force…
1 year ago
Never been to this chain and it was one of the few options in Niagara Falls. Their nachos were a big portion, but the cheese wasn't evenly distributed. The burgers looked nothing like the photo lol. The seasoned fries were probably only seasoned with salt and pepper- nothing special. They have a penny press machine in the front. read more
1 year ago
From the moment we walked in we were greeted with friendly faces and positivity. There were 3 parties before us and it looked pretty busy but we were all immediately seated. We sat in a separate room which was a little quieter than the main area of the restaurant. My Messi burger was delicious as were the fires which I upgraded to cheese and bacon because HR uses real cheese and real bacon and they are sooo good. The country burger and fries disappeared as well. Our server, Ivo was very good and his attention to detail was 5 star! He told us he was new after our meal which we found very surprising as he is attentive, courteous, helpful, and made sure we knew we could wander and take pictures as we like. We always go to Hard Rock wherever we find them as they are consistent with food. Top notch service here!!! We will return. read more
Business owner information
Jason C.
Rock and Roll!! Thank you for the 5 star review. Glad you had a…
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More info about Hard Rock Cafe
333 Prospect St
Niagara Falls, NY 14303
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(716) 282-0007
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http://www.hardrockcafe.com
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