The staff quickly and efficiently took my order. The creamy cold brew shake was a perfect addition to a hot day. The avocado turkey was fresh and delicious. The building was well decorated and designed for efficiency. read more

Have come here a few times and ordered online and in store. They make a good sandwich. Better than the other places, but that's my opinion. read more

Mold on the white bread beware fortunately getting a refund.Lost my appetite and no longer going to this location. read more

Potbelly - Mold - Sandwiches Near Me - Plano, Texas

Staff was friendly. Sandwiches and salads are fresh and hearty. Value was decent. Was greeted upon arrival. Tables were clean. Highly recommend this branch. read more

Consistently good sandwiches. Service was up to it's normal level of excellence. Place is clean and welcoming.

Tonight was my first visit At Potbelly's chain .. Isaac helped me, and was so kind and patient. He let me sample a soup and welcomed my sporadic requests. I had an amazing experience. So rare .. so here's your flowers Isaac .. thank you again. read more

Delicious soup and sandwich but we left there still hungry because portion size was so tiny. I laughed out loud when walking back to the car after eating and my companion turned to me and asked "where do you want to go for lunch" read more

Great Staff attitude!! Place is always very clean!!! Wish the had the Red Cherrypepper relish.

Regular here .. customer service is good .. for vegetarians or hummus lovers this place has decent option

Start your journey to Potbelly, if you haven't already. I drove by here a thousand times a year, never thinking about eating there. Went online, signed up for a free sandwich with a $5 purchase. Got an AMAZING BEST EVER SUB you cannot imagine how good they are! First one (now after 100 later) was a BLTA - bacon lettuce tomato and avocado. I add turkey to it and it's a toasted delight! It's just so different from all the other places that sell subs. Their bread is great and ingredients are fresh and made right there in front of you. I only wish they had a place closer to Allen - like please open on Stacy Road and I'll bring dozens of people to you! Just go try them, super awesome good! read more

The good: the food quality is high. The bad: 1) broccoli cheddar soup was LITERALLY ice cold. Certainly not safe or to state standards. I see many other people have made the same contact. Maybe the owner of the store take action. 2) every time we have ordered they make the wrong sandwich. We ordered roast beef. They gave us the steakhouse. The steakhouse has blue cheese and horseradish. My kids couldn't eat it. Again, maybe the owner should pay attention to the reviews. I noticed that all of the responses to all of the reviews is a copy and paste and clearly no one's paying any attention to your business. Easy to fix. Take more time hiring your managers and replacing the b players with a players who are making your orders read more

Food was ok but the service was subpar/ unacceptable. Workers looked very unhappy and not friendly. Said thank you twice to the African American woman adding my fixings and she made it a point to just say nothing, just a rude person trying to spread her misery. Uhm it's Christmas bitch if you don't like making sandwiches quit and go do something else. Almost walked out it was that insulting. The older woman wasn't a peach either. Every booth was dirty as well. Get your shit together people it's not that hard. Food is overpriced for what you get... $17 for a sandwich, drink and small bag of chips? Next time I'll pay $5 more and get a steak at the Outback next door. read more

The staff could have been more attentive to who's coming in and when. I'd never been to Potbelly's and was following the line of people to the register. For one, because the whole staff was so engaged with the propel in front of us. Then I saw someone taking the order of someone behind us. Apparently there is a spot to place your order before moving down the line. No one was there when we walked past. When I got my Skinny Turkey Avo I was confused. My understanding of a skinny sandwich was the cutting down of the bread. Even though I ordered wheat (healthier choice than white) I thought it was still too much bread. So apparently Potbelly's version of a skinny sandwich means light on the meat. I kept opening my sandwich looking for the turkey. I might give Potbelly's another try but it will definitely not be this location. I will definitely not be rushing for another visit. I should have just ordered a salad because the meat of the sandwich was definitely missing. read more

Stopped in for a lunch break with co-workers. There was a slight line but it moved quickly. I tried something new, the slim pizza sub, it was ok, could've used more cheese. I normally order the chicken salad-salad. We were able to eat and return to work within our designated lunch time. read more

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This place is horrible they put stuff in me & my grandma"s food she is a vegetarian so she got meat in there and, we told them NO spice they put spice there service is slow and there is No Ambiance. read more

Slow, Slow, Slow but over-staffed? Ordered 2 subs for pick-up and I was there about 15 mins before they were even done... but get this, our food SAT on the back table to be "wrapped-up" for several! The staff was too busy joshing around to care about their waiting customers... and to top it off, Potbelly's has an "8 minute through the line guarantee" but if your order for online pickup, expect 30+ EVEN THOUGH THERE WAS NO OTHER ORDERS!!!! Sandwich was cold too which is supposed to be hot. I would never recommend this location to anyone! read more

Good sandwiches & side items. Came here for lunch early this week during work store visit nearby. It was busy with lunch crowd but the service was quick & friendly. The vibe was nice I'm restaurant, busy with everyone having a good time eating & catching up. First time at this location, was not sure what to order but the staff was quick to make recommendations when I asked for meaty & cheesy sandwich. I was so hungry I went ahead & added a cup of chili which definitely hit the spot along with drink & Cheetos. The staff at register actually recognized me from another job they used to work at, great friendly service & was nice to be remembered! Good lunch spot whether in a hurry or to sit down for a good warm meal, good quality & service with a smile. If you like sandwiches and variety this is a good place to come to. read more

Potbelly - Sandwiches Near Me - Plano, Texas

We've ordered and picked up sandwiches from Potbelly's a few times now. The food is delicious. My husband loves the Steakhouse beef loaded. He adds horseradish, aioli and hot peppers yes, he likes his spice! I have tried the Avo Turkey, Steakhouse beef, and the Wreck. All are delicious. I especially loved the Wreck. 'A meaty fan favorite! Turkey breast, hickory smoked ham, Angus roast beef, salami,& Swiss'. I added lettuce, tomato, mayo and hot peppers. Wow. Great sandwich. Now, I'm not a big fan of peppers but my daughter told me she loves the ones at Potbelly's and they have a great flavor. She is correct !! They were hot but not so hot you couldn't taste the flavor. So that's a win to me. I plan on working my way through the menu. That's how happy I've been with what I've tried so far. The do have an app. My husband does the ordering and he had some trouble with it but he's technologically challenged (lol) so I really can't say if that's a thing I definitely recommend Potbelly's. Give them a try read more

Best chocolate shakes my daughter was not feeling well sent me here to get them chocolate milk shakes nicole was so smart sweet she made them perfect sandwiches are really great too read more

The Mac and cheese was really over done and mushy like it had been sitting in the warmer for days, the sandwich (Mediterranean) was really good. I loved all the flavors they had on it. Restaurant was pretty dirty had to wipe down my own table just to sit down. Overall it was pretty good a lot better than any other sandwich shop I've been too but overpriced for the quality. read more

Potbelly - Sandwiches Near Me - Plano, Texas

Don't bother!! And definitely DO NOT order online, waste of time because you'll be waiting around anyway. Stopped here after 2pm (not busy) to pickup a late lunch for me and a coworker after a doctors appointment. Placed my order at the website and arrived two minutes after the "ready time". It wasn't ready, had to wait another 15 minutes. Four other online orders and six other dine-in customers had their orders before me. Got my bag and headed back to work only to find out one of my sandwiches (mine) was for Steve who placed an UberEats covered in onions and pickles. It went right in the trash. C'mon guys, pay attention to your orders! I work over 9 miles away and obviously couldn't return to have it fixed; disappointing. Sorry you didn't get your sandwich Steve!! read more

Charged me for bacon and double ham but didn't have either and there were 2 long black hairs in my food...gross!! Also I opened my bag of chips and there were literally 6 chips inside.... read more

Don't order delivery. The sandwiches are cold - both that we ordered were supposed to be hot. They mixed up the bread on the two, didn't add any sauces and there was very little meat. The soup was watered down, garbage. read more

Potbelly - Supposed to be a wreck and broccoli cheddar soup. - Sandwiches Near Me - Plano, Texas

Don't let the 3 stars fool you, I liked Potbelly. It's not my favorite sub shop, but it'll do in a pinch. Here's my breakdown. Favorites: *The bread. I'm a sucker for any place that can successfully pull off the crunchy-on-the-outside/soft-on-the-inside combination and Potbelly's bread rocks out with its...er, flour out. Or something like that. *The spicy peppers. I never knew that pickled jalapenos, onions and bits of carrot could taste so good on a sub. They add a layer of flavor to what could be a forgettable sub without them. *A regular (small) Wreck, bag of chips and large tea was $7.89. Score another round for the under $10 lunch. Not So Favorites: *The sub was good. Really. But by the time I finished it, I was a little bored. The flavor of the meats (salami, roast beef, turkey & ham) kinda blended together and there wasn't nearly enough salad to give it the cold/hot combination that I crave. (I might be a little spoiled by Jersey Mike's here) I can't say that Potbelly will knock my favorite joints from their top spots on my lunch rotation, but I'll certainly keep it in mind. read more

Potbelly - Sandwiches Near Me - Plano, Texas

This place have my favorite sandwich (wreck sandwich ) on flat bread add mushroom and bacon. This location is the best location so far read more

It was ok, not blowing over my expectations. Good service good food.

Wow, 3 times I've ordered delivery and it hasn't come. They won't even answer the phone to tell me what's going on. I'd better get my money back and that's it for me. read more

Honestly, I love all Potbelly's but the customer service I received from this location in comparison to another location in the area led me to leave this five-star review. I'll be taking my business here from now on when I decide to eat out for lunch during the week. Jordan was so nice and helpful. Thanks again! read more

I've tasted these delicious sandwiches from this awesome restaurant at our company's lunch events that it holds whenever we get too busy to go out for lunch due to our urgent projects. All of us at Tektronix/NetScout LOVE y'alls awesome sandwiches!!! It just makes our long hours much more pleasant...and for a brief moment, we can forget the high stress of work while we're enjoying y'alls delicious food. Note: This restaurant is Vegetarian friendly (I love their vegetarian sandwiches!) FYI to the ones that want to try this place out, try their Pickled Jalapeños on your sandwich. They're good, and very addictive!!! :) read more

This location seems to have really fallen off. I had a bad experience today with what I believe was the store manager (?). It should be said this was after the lunch rush. I stepped up to place my order and the woman didn't look at me, acknowledge me, or ask me what I would like to have for lunch. Instead, she greeted and began talking with the woman directly behind me as if she was the next customer in line. I felt like the invisible man. After taking the order for the woman behind me (who was obviously some long lost friend - more on that later) she looked at me and flatly asked, "have you been helped?". I replied no and politely placed my order. When the next preparer asked me what kind of sandwich I was having it turned out the manager got my sandwich order wrong. No doubt because she was so eager to chat with her friend. The preparer, to his credit, asked the details of what I wanted on the sandwich and offered to bring it out to my table when it was done, so I stepped to the register and paid for my meal. As I turned to find a seat I noticed an open booth and began walking over to have a seat when the manager briskly walked past me carrying a salad and placed it on the booth table before I could get there. Turned out, she had personally carried her friend's lunch to the first open booth to save the table before her friend had even paid for the meal. At any rate, today I felt like a second class patron at a location I have frequented for years. I doubt I will be back to this location, especially if it's run by people show favoritism to friends and treat regular customers with lackluster service. Extremely Disappointed. read more

As we were leaving my 2nd grader said that "these sandwiches are incredible!" The girl who took our order was super patient and very nice which really makes your experience a happy one :-) read more

Good sandwiches place for a lunch. They have a good choice of sandwiches and salads. Besides, it was very helpful for me to know how many calories I have got. read more

Stopped in for the first time ever to have lunch with colleagues. I've heard mixed reviews but I have to say I really enjoyed my Chicken & Cheddar sandwich. I went ahead & got the original size with everything on it, hot peppers on the side. It was toasted perfectly, the bread was great & I can definitely see why they sell those peppers by the jar if you're interested. Despite the name, I was happy to see they have a lot of options for the more health conscious too. Not only skinny sandwiches but salads & smoothies as well. There's also a great patio if you want to sit out & enjoy the sunshine. read more

Don't come here very often, but man the Mediterranean chicken sandwich I had was really good and tasty, with nice chicken breast, veggies, hummus and a small bowl of Broccoli cheddar (Just wish the broccoli was a nice size chunkier had to many bits and pieces, I should not complain it is soup) all and all a very nice sandwich shop, will be coming in more often. read more

What more needs to be said? If you havnt had pot bellys then hey man your missing out on get eating.

The originals chicken salad sandwich on a wheat roll was delicious. Very generous portions as well without having to go Bigs. The uptown salad was fresh and again a very generous serving size. The ordering process is smooth and fast. Before you know it, you are enjoying your delicious sandwich or salad. read more

This location? No. This location does a lot of bulk orders for businesses nearby. Even if the parking lot looks empty - the staff inside will be busting their butts to put huge orders together. You will get lost in the shuffle. Find another location. Keep going North on 75 to the 15th street one. Or head to Beltline for that one. read more

I am always really excited to get a sandwich here. The staff is usually very friendly, even when they're having a bad day. For example, I went a week ago. A very unhappy woman wanted to complain about the soup she was given. The staff made every effort to resolve the issue - get her another bowl, get her something different, refund her money. Nothing seemed to please this woman. Sometimes, you just have those terrible customers, you know? I was impressed with how well they handled the situation. I love that they sell the hot peppers by the jar; I also hate that because my husband and I can kill the whole thing in a week! read more

Return visit to this location after many months eating at other places in area. Excellent choice today with new Flat bread choices even for the Skinny sandwich ( less bread, meat, cheese). 10-15 in line when we arrived for lunch Thu May 2014 (high school kids mostly) and didn't wait long to make order or get sandwich. Very efficient during lunch rush. Nice weather so many sat outside and there were many take-out orders. And live guitar signer for entertainment. Hard to him singing to to high noise level, lots of people lots of talking. See photos of lunch crowd. read more

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Manager called, text, and emailed back. Hopfully they will go by whats already on the menu. Why else would you put ingredients under the item.. Super disappointed. It was my first time there and 3 out of 4 orders was wrong. I alone, ordered for 4 adults in the store (they were at the house) and ive never been there so i didnt know the questions they typically ask. I ordered a farmhouse and received the uptown and the person who got that doesn't like blue cheese. So that wasnt eaten, so she ate half of my salad... So i ordered the pizza sandwich with no mushrooms, they then asked what i do want on it, thinking they would follow whats on the menu (bc the menu does have the veggies it comes with), so i just said "just like it comes with no mushrooms". She got it with a ton of jalapenos, lettus, and tomatos. The other sandwich was a roast beef, and once again they asked what to put on it and i replied "the person wanting the sandwich didnted tell me anything, so The way it comes". He got it plain and dry..... how does this happen? We would have gone back to correct the orders, but we didnt have time to get food twice.... read more