I feel bad not giving this small company my business, but if they can hire and keep individuals like this working for them, then they clearly don't care about their reputation. I came by today to inquire about a part for my BMW and was trying to figure out where to park when a woman came out and immediately told me to move--no courtesy, no explanation, just pure hostility. When I calmly asked if she was moving her car or if I could park there briefly, she refused to answer and instead told me to "f*** off and get off the property." Completely unnecessary and unprofessional. A simple answer to my question would have resolved everything, but instead, she chose to be dismissive, rude, and outright hostile. To top it off, she even flipped me off through my car when I told her I'd call the store to clarify parking. It's unfortunate because I would have liked to support this business, but if they allow employees to behave like this toward potential customers, it's clear they don't care about how they're perceived. I'll gladly take my business elsewhere--somewhere that values professionalism and common courtesy. Giving this review of five star because I don't want to hurt a local business, but I want them to learn a lesson out of this. read more

Hawaii Import Parts - Auto Parts & Supplies Near Me - Honolulu, Hawaii

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wouldn't not recommend buying parts from them, I bought a crank position sensor for my car and it was broken so I came to return it and they told me that you won't take back electrical parts even though they sold me a broken part. So I bought a new one and installed that and it worked so I had proof that the other one was broken and they took it away from me and told me they would send it in to the manufacturer to see if it was broken and then they would give me a refund. I've waited three months now and they keep giving me bullshit about the part and won't give me the part back or a refund just stole me out of $100. Owner is a total arrogant asshole.. I recommend shopping elsewhere for parts read more

As always, alan is very knowledgeable and has a dry sense of humor. Excellent service and absolute best prices. Zero China crap, he only has the highest quality!! read more

Who would've thought trying to find windshield wipers to be SO difficult? All these windshield wipers are "universal" right? Of course not! There's the fine print that says "fits MOST cars." Lucky me, I wasn't in the "most" category. Purchased and returned wipers from Costco, Wal-Mart, and NAPA. I even inquired the dealership, but it would have cost $120 for over-the-counter purchase, or $80 if scheduled with the service department for parts and labor. LOL! Sure.... Takes 1 minute of labor, which will round up to 1 hour. Only NAPA had wipers that "fit" according to its website. That's absolutely false. Even the employee who helped me at a NAPA store told me so. Thankfully he informed me of store that he always goes to for European car parts, Hawaii Import Parts. I'm so happy and thankful he shared that with me! Wish I knew earlier. That would've saved me so much time and effort. Hawaii Import Parts is located in the Ward area, right across the new Longs on Ward Ave., on Ilaniwai Street. There's a few parking spots out front. This isn't really a browse on your own store. You tell them what you need and they'll get it for you. The person who helped me was great. He asked for my license plate to make sure which wipers are exactly for my car. He told me that this model has different shaped windshields. Why would they do that? After a while, he brought out a set of BOSCH wipers that apparently are ONLY for this car. It's a little annoying it's like that, but now that I know where to get these, and the price is very reasonable. Cheaper than Wal-Mart and all those auto part stores. It's okay! Overall, an awesome store that probably has every car part you need. Fair prices. The staff was friendly, knowledgeable, and friendly. I definitely know where to go now. Hawaii Import Parts! read more

Hawaii Import Parts - Auto Parts & Supplies Near Me - Honolulu, Hawaii

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these guys are amazing, they always answer the phone and they are the most knowledgeable parts guys i have ever talked to! always recommend!

This locally owned shop is a hidden gem. Located in the heart of Honolulu just off of Ward Ave., I discovered Hawaii Import Parts while searching online for a replacement part for my German auto. Since the genuine article was priced 5x more and an OEM part sourced from the mainland had a shipping surcharge costing as much as the item itself, I decided to give this shop a call. However, be sure to do your research beforehand, because this is a no frills, hole in the wall establishment. In other words, do your own thorough research, double check and check again, verify the type of item, quantity and price before placing an order. If it's incorrect, there's no refund. But if they make a mistake, they'll make it right. This is a straightforward kind of place with quick arrival times and no shipping charge on all items. Plus, there's 3 parking stalls out front! Now that's rare for this area. read more

I have a 2005 Toyota Camry and needed a new tail light to pass my safety inspection. It was difficult for me to locate the part at other places but I was referred to HIP. Over the phone I was told they had what I needed and verified the part would match my vehicle's fit. They kindly put the parts on hold until I could arrange a time to pick it up. Once I arrived they allowed me to open the boxes to once again check and make sure it was the correct part. Long story short everything went well and my safety and registration is all up to date. I just want to thank Chad and the staff for the awesome support and customer service. It was a great experience and I'll be sure to make them my first choice for parts before searching other places. MAHALO CHAD Ken read more

Answer the phone. Called on a M-W several times between 8am-3pm got no response so ordered online.

Great staff they are so helpful and have experience to help all customers. They know whose who in the auto industry.

Best price for imports on the island. Better than mainland auto parts store. Locally family owned. Buy local support local. Needed a new alternator and got um the next day. Fast and responsive with your car needs. Thanks again read more

Hawaii Import Parts - Oem denso refub alternator. - Auto Parts & Supplies Near Me - Honolulu, Hawaii

Love this place the only place that stocks my m3 parts and oil. The workers are friendly and nice.

This place has the best prices, knowledgeable staff, and great customer service. Before looking elsewhere for your parts look here! The shelves are fully stocked and they should have the parts you need. Thank you to the staff for their assistance and letting me use the restroom :) read more

Whenever my husband needs part for his classic (old) BMW "Garage Queen," the first place he goes to get any maintenance parts is here. The professionals behind the counter always have personable and professional attitudes. Thank you for continuing with our business. All the best for years to come. read more

I've been coming here for parts for my European cars. Plus: 1)They're a great source. 2) Their rates are pretty competitive. 3) Staffs are knowledgeable. Why I'm not giving them 5 stars? There are a few employees that are grumpy when you start asking them questions. If you don't know me already, I'm all about getting good service. Never had any problems returning parts as others have stated. The owner is pretty reasonable and backs his merchandise. read more

Great parts store for euro cars for sure. Half the standard stores don't carry what you need to maintain german Carson the island, but these dudes do. Always friendly and what they don't have in stock will get here faster than anyone else can. read more

Nice old school shop. The guys there are cool. Never knew about this place. I probably drove by here a hundred times and never noticed it. I'm glad I found out about it. read more

This is the place for mainly European and other import cars. I own a euro so I get all my stuff here. They sell quality stuff. If they don't have it, they will order it and bring it in, no shipping charges!! That's a plus. Why order on line when you can get it here for free shipping. The counter guys are a plus. Friendly and fast. Get your stuff and get out. G read more

They are really helpful and patient- I called multiple times asking for availability for parts so I don't go there and not find them. Really appreciated their commitment to helping me even when I'm clueless about the names/types of parts. Definitely recommend them! read more

They were very knowledgable and helped me find the parts I needed relatively quickly as well as being very friendly in the process. That paired with the great prices made for an excellent overall experiance. read more

awesome fast service affordable and always has what i looking for or able to provide it . great business

Very helpful in locating part for my Mini Coopers instead of paying the price from the dealership Chad is outstanding in locating items you need . read more

Love this place! When everywhere let's me down I can always count on HIP to come thru. It's hard enough to get European "AUDI" parts out here plus with Their fast delivery it makes it a whole lot easier and budget friendly. read more

Hawaii Import Parts - Auto Parts & Supplies Near Me - Honolulu, Hawaii

If they recommend a part, especially an electrical part, get it in writting, because even if they were wrong any returns will be denied. Hawaii Import Parts = screw you customer. After buying a relay, I realized it wouldn't work for my application and went back to return it, unused. Their tech assured me that if I wired it differently it would work. I agreed to try: It didn't. When I went back to return it a second time, they said that since I had installed it and the metal prongs had marks now it was unsellable and refused to take it back: even though I had already told them it wouldn't work andhad only tried upon THEIR insistance that it would. I would give zero stars if I could. HIP, if you even care to fix this, call me @ 808.294.5000 read more

I love this place! Hawaii Import Parts is the place to go, if you're looking for Euro Auto Parts. I've gone here for parts for my Mercedes and BMW, which you typically can't find anywhere else. They always have great service and quality parts. If they don't have it in stock, they'll order it with no additional shipping charges, and it usually comes in by the next day. I used to order online sometimes, but with shipping to Hawaii, it makes it quite difficult and costly if you need to return parts. These guys have a great return policy on most parts. As long as it's not installed, no problem. I purchased a fan clutch and water pump a few months ago for my BMW, and after installing the water pump determined I didn't need the fan clutch. Had no problems returning the next week. Great Parts, Knowledgeable Staff, and Awesome Service! read more

This is my go to place for most any import part. Prices are usually WAY better than any other place in town. Most of the time they'll carry parts of OEM quality. Not stuff that's generic or made in China. The guys there are usually very knowledgeable about parts and brand quality. If you're buying parts from NAPA or similar you're wasting your money! read more

Hawaii import parts is the BEST source for European parts or any parts for that matter in the 50th state. The staff is very knowledgable and their inventory is very well stocked. I have been going here for years, and have only gotten excellent service and treated like a valued customer,not to mention all the parts are excellent OE or equivalent quality and THE RIGHT PARTS!!! Lucky to have this business here on Oahu!!! Very honest and ethical company ++++++ P.S., To Jonathan I read your review and if you have any experience in any parts/repair industry,you will have learned that NO returns on electrical parts is a almost a given if it is opened/used EVEN ONCE. That is not a "Hawaii Import Parts Policy",that is a industry wide policy. read more

Great service, fast part delivery. They got me a part I needed for $25 and the BMW dealer wanted $180 for the exact same thing. Definitely use them for all your import parts needs. read more

Time is of an essence with my car because I need to ship it to the mainland next week. Everything is getting done on that car from 30k maintenance, new tires and tint. I called three places for Akebono brake pads and no one had it nor asked to find me one. Chad, from Hawaii Imports offered to find one for me to my surprise. After 15-20 he found one for me and will pick it up from them tomorrow. AWESOME CUSTOMER Service and great attitude in life. He is a positive worker that we all need in a work place. Thanks Chad, keep it up!!! read more

Hawaii Import parts: Service: they were accurate on verifying the part for my vehicle and the shipping speed. Price: The price was fair. They got the part in at a reasonable time frame. Online parts stores would have been more expensive because of shipping. Staff: the staff was professional. I received a call when the part came in. They had the part on the side waiting for me. It was a overall good experience. read more

AWESOME service they usually have the parts i need and good prices shipping included

Their prices are less than amazon on some things. Probably the best place on island to get auto parts.

The best place to buy European parts for your car. The staff is customer service oriented, friendly and courteous, their parts inventory is second to none, and the prices really can't be beat buy any retailer in Hawaii or on-line. I have purchased thousands of dollars worth of parts from HIP, never disappointed in the quality of the part received. In this day of Imported parts, it means so much to me that the parts are OEM or from the same manufacture as the original. On numerous occasions, the parts I purchased were either genuine or from same manufacture, all at a fraction of the price the dealership would want. Also, great place to buy European fluids like engine oil, transmission fluid, coolant and power steering fluid. This is your one stop shop if you own and maintain a European car. Cars I own are VWs and Audi. read more

Super bomb service! Have a lot of OEM parts for the most part they have it in stock. The last time I called Tyler helped me and so I needed a certain part but they didn't have.....so he called me back and said "I called another place and they have it for you. " I was so blown away because he was so fixed on taking care of a customer rather than making a sale. Excellent customer care, very rare you find that with automotive customer service. read more

This place has saved me so much time and money from having to order online or go to the dealer. My BMW is 27 years old and finding parts on island can be challenging, but HIP has always come through. They are always friendly and helpful with anything I need. Mahalo for keeping me cruising! read more

Best place to get my maintenance parts for my Cooper S & my VW GT1. Been coming here for the last 15 years.

I must say its worth going here to get parts for a volvo. if they dont have it in stock they order it and it comes in the next day and u dont have to pay for the shipping on it. they also gave me a great reference to an auto repair shop. My only complaint which it isnt much of a complaint, is that they lost my number and i had to call to see if my part came in 2 days later...like i said aside from that this place is awesome to buy parts from and will always have my business read more

Nice guys with a cool shop. They look like they have plenty of stuff people may not know where to go and get it. The staff is also pretty friendly. Prices are great too. I highly recommend. read more

Today I got a bezel for the driver side window switch for my 2002 VW Beetle. They had to order the part but it came in quickly and it costed less than I thought it would. I'll definitely order my VW parts from them in the future. read more

These guys have been an absolute savior to our X5 challenges... their prices are fair and they give u options. Excellent

I had gotten a recommendation to this place and sure enough they were great in helping me to get the parts I need with friendly service and a smile on their face. When I had asked about parts not just one but all employees would put in their i put and tries to help you as long as they're not busy. Ken who is the older employee gives me great service and shows that they want you to come back more than just your money. I'd recommend this place to anyone who owns euro cars. I own a 1988 BMW 325i. read more