I brought my vehicle in for a diagnostic after a battery issue caused warning lights to appear. From the beginning, I explained that the problem was likely related to module programming. The dealership charged me $250 for a diagnostic and told me the issue was the transmission, recommending a very expensive repair. However, their own diagnostic report showed a coding/module incompatibility issue related to the ABS system -- not a transmission failure. I took the vehicle to another shop, where the problem was properly diagnosed and resolved through correct programming. There was no transmission issue. This was a frustrating experience. I felt the diagnostic did not match the actual issue, and I would strongly recommend getting a second opinion before approving any major repairs here. read more

I drive over 50 miles each service just to see Mona for the last 2 years. She always greets me with a smile and a compliment. read more

Have an appointment . Brought car in for a Recall ! Spoke to Mona She has a beautiful smile and a warm welcome.. Customer Service on point read more

Absolutely perfect customer experience. Mona, is the absolute best service person I have dealt with in my entire life. She was able to fit my car in last minute, replace my battery under warranty and finish the car 30 minutes before I needed it. I'm usually the person who is afraid to take it to dealership. However, Mona made the experience extremely pleasant and very practical. Thank you so much for the great experience. I will continue to bring my car back to Mona. read more

I went here to get my car serviced and Mona the service advisor really stand out from my expectations. She really explained everything to me when it comes to what my service is for especially the the engine light which is on. In short she is really knowledgeable when it comes to her profession. And really nice as well. Highly recommended. read more

Hayward Mitsubishi - Mitsubishi Hayward showroom. - Auto Repair Near Me - Hayward, California

Great customer service ! Mona Santos one of the best representative friendly staff and job well done ! Two thumbs up Mitsubishi Hayward

Hello everyone looking for used cars. We contacted Kia Hayward about a well-equipped Mercedes GLC at a good price. We came for a test drive. Sal Erakat worked with us. He was a pleasant and polite person, but turned out to be an unscrupulous liar, like the shift supervisor. After the test drive, I asked if I needed to pay anything for parking and reserving the car, since I couldn't come the next day due to work. I also sent Sal confirmation of an approved loan specifically for this car. On Friday I took a day off and we came with my wife to get the car, but it turned out that it had been sold before we even did the test drive. Someone was already processing the paperwork while we were test driving someone else's car. I've only encountered this in third world countries before. It's an outrageous way to treat customers. Disappointed to miss out on a great car and waste time and an unused loan. Zero stars. I haven't been deceived like this in a long time. read more

This Yelp post is especially for Mona who works in the service department! I am pretty late with this post, but I just wanted to share my experience. About a year ago, I came here and needed full service including my tires being changed. Mona went above and beyond to make sure that my car was done before I had work that evening. She called around and looked for specific tires for my car and even updated me throughout the whole process! She was very professional and sweet and left a very good impression that has kept me coming to Mitsubishi for my maintenance needs. The other day I had called to make a service appointment, but the lady that answered the phone told me that I have no more warranty services left. (I think she may have been new!) I was confused and was told that I was going to get a callback back and never did. I then called the next day and Mona answered! She was able to solve my problem within minutes! I was so happy that she answered! You can tell that she's very passionate at her job and she knows exactly what she is doing. If you ever need service here, just reach out to Mona! read more

Michael Is extremely rude and dismissive (update) after going back the owner is extremely nice and helpful seems so genuine just more then likely can't really find good reliable workers but he was literally the sweetest so I changed my 1 star to 4 thank you! read more

I brought in my Mitsubishi Galant for a check engine light that another place put the wrong radiator. Victor in parts dept explained that it needs to have special radiator and sensor that comes as a unit. So Victor gave me a price that I could afford since I am a senior on limit income. Later I speak to John the Service Manager Who also was able to work out a deal to put it in for 1.4 hrs time. I knew that Mona in service was just great as well to put it all together. The car runs better than before and I am glad that 3 great folks at Hayward Mitsubishi are there for customer service with a smile and experience. read more

brought my car in for maintenance when the dealership opened and Mona greeted me. she helped check me in and get the work started. originally estimated it would take about 5 hours but she checked on the progress and keep things moving so ot was washed and finished in less than 4 hours! i have been coming here for 5 years especially because Mona really takes care of my car for me! read more

Mona is the best with such a sweet and warm spirit. Her customer service skills are above and beyond. Mona I greatly appreciate all that you do. I will definitely continue to come here for my car needs and will be referring others. read more

Mona is the best! She took care of me during my appointment, got me a Lyft home while waiting for my car to be finished and got me a Lyft back to pick up the car. She even had my car washed and sanitized the inside for me. Thanks for going above and beyond Mona! It's greatly appreciated! read more

Phone customer service here is terrible. I don't recommend this dealership/service department here. I have called plenty of times to ask for an specific car for parts that I needed but i wasn't able to get help by their employees here. I called customer service and was transferred to the parts department. But they just hung up on me. I have called the customer service again for more than 4 times and that for sure they didn't want to help their customer. Please do not go here and waste your time. read more

Definitely one of the better places to go if you need service (oil change, brake replacements, etc.) without breaking the bank. Mona and her service team did a really great job on doing an oil change and inspection for my 2019 Outlander Sport ES (5-Spd) without adding any extra nonsense or waiting for hours on end. Also, this is one of the only dealerships near me that has weekend service so I was happy about that since I have zero time for anything else but work during the weekdays. Rule of thumb for people who are hesitant, just make sure you check everything yourself before you drive off and they will gladly do that for you if you ask as well. Don't assume perfection, just make it a habit. Thank you Mona and Hayward Mitsubishi! Will be back soon. read more

Scam! Worst customer service. Regret getting my piece of s.. car. By far the most regretful of my life. read more

Mona, thanks for always making sure my car gets the best service care! I'm always a happy customer when you work with me on my car needs!

I took my Mitsubishi in for service today even though my warranty has ended. I would not go anywhere else if I can help it. Everytime I go in Mona seems to be there, and thank goodness. Mona is the queen of customer service. She treats me, and everyone else, like Royalty. She seems to really enjoy helping the customers. She is very experienced so she processes your arrival and departure fast, with lots of courtesy. Thank you, Mona. Please make sure you're there for my next visit . I was also very pleased with how clean my car was when I got it back. It had been washed, vacuumed, and according to Mona, sanitized. Thank you, car wash team. Of course, thank you so much to the service staff who keep the car going smoothly, and me and my family safe. read more

I lost my key in alameda had to have my car towed to the Mitsubishi dealership in Hayward. I just wanted to to say thank you to Mona for going above and beyond for her customer service. read more

My bf just bought a used car on 8/19 and the car started sounding weird on 8/20. He went to have it checked today 8/21 and the car needs the fuel pump replaced and that will cost him $1000. He just bought this car and there's no 30 day return or anything. Super suspicious and unprofessional at this dealership! When we went on a test drive with that car, the guy who went along with us was unprofessional and was vaping around us as we were outside looking around the car. I would AVOID coming here unless you want to spend extra money fixing a car that you just bought!! There are better dealerships around this area so DO NOT COME read more

Today August 6, 2022, I brought my car in because last night my tire popped on the freeway which was very scary. Mona greeted me with her beautiful smile and encouraging words calming my worries. My family and I get all of our vehicles services here at Mitsubishi Hayward and we always have a wonderful experience. Thank you Mona for the outstanding customer service and always make it happen. read more

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I bought a used Range Rover from Mitsubishi San Jose and wasn't that happy with the customer service experience, until I got introduced to Mitsubishi Hayward. Mitsubishi Hayward customer service has been excellent. Chadi who I believe is a partner/owner offered exceptional service which made my purchasing experience so pleasant. I found a coolant leak problem with the vehicle next day after my purchase and Chadi and John(service manager) fixed it free of cost and provide me with a loaner while they fixed the problem. I have been taking my car their for regular service and found the entire service team very courteous. Mona is the super star of the service team. She is on top of her game and knows how to retain the customer. I am going there again in a few days to get my car oil change and hoping to receive the same customer service as I received in past. read more

Despite these tough times regarding COVID-19, Mitsubishi Hayward continues to provide excellent service and quality at a very competitive price. I want to strongly recognize Mona and her team for their fast turnaround time, honesty, and sanitary measures. The service I had done last week was 30K service on my Outlander PHEV. I was in and out well within the estimated timeframe that was provided. Last but not least, PPE such as masks and gloves were worn and the areas in the vehicle that were touched were wiped down as well. This truly shows that Mitsubishi cares greatly for their customers. If you need to service your Mitsubishi, do not hesitate to bring it here. You will be taken care of! read more

Did an oil change today, Mona helped me and was super friendly from the jump. She went ahead and took the extra mile of showing me maintenance I will need soon with pricing as well. I'm very happy with her customer service! read more

Service was excellent. I had an appt and was helped by a wonderful staff. My car was in and out the same day. They provided me with a ride to and from home. Staff are friendly and professional. read more

This review is for Juan in the parts department. You're not forgotten back there brother! He is always super helpful finding anything I ask him for to keep my Evo together. Thanks for all the help sir! read more

Big thanks to Mona! The best customer service in all of Mitsubishi! I give her 6 stars! She is very friendly and accommodating. She answered all my questions well during the 60k servicing of my Outlander, gave me all the available discounts, waited for me to pick up my Outlander after their closing. read more

The service is excellent and I really like interacting with Mona..She has a wonderful personality...No service with Mona is better...

As always, Mona the service advisor, was friendly and efficient in getting my car serviced. She is one reason that I drive all the way to Hayward from another county. I have been doing this for more than 2 years now and have been very satisfied with the work that Hayward Mitsubishi has done. In trying to set up this service appointment, I did noticed that it is not as easy to get thru to the service department on the phone sometimes. So, it was helpful that Mona offered to set up my next appointment while I was there. Otherwise, I probably would have set it up at a later time thru their website. read more

Thanks Mona for always making sure my car needs are met! I know I'm in good hands when your working in the service department!

Mona is a wonderful worker she is very helpful and informative and also the other young lady. Excellent service!

Mona was great help when I brought in my car for services. Had brake problems and she was able to direct me of options that are cost effective read more

Mona at Hayward Mitsubishi service department is AWESOME! She provides excellent customer service consistently. Every experience with Mona and the service teams has been a great . And I truly appreciate the lift rides! Range Rollin~ read more

I was so vulnerable walking into Hayward Mitsubishi because I just totaled my vehicle. Aldwin made buying another vehicle so comfortable. He was so patient and knowledgeable. Further, Tony assisted with closing the deal in the financial department and really laid out the options. You do not have to "settle for less". The options are endless. 5 stars and 10 happy tears. Thank you, gentlemen. read more

I came in today to run diagnostics on malfunctioning of my remote and internal door opening system. Mona was instrumental in assuring a prompt evaluation and quote of the work needed to repair my car. She offer me a Lyft ride to have lunch nearby and allow me to decide how to proceed with this car repair. She went above and beyond to deliver outstanding customer service experience. read more

Got my car serviced here, for basic things like oil change, filter change, tire rotation, etc. and I was helped out by Mona at the counter. She gave wonderful service and is super friendly. Thank! :) read more

Have you ever been to an auto service center and paid less than what you expected? I've never till today. It's because they don't fix things and then tell you this is what we did and this is how much it's gonna be. Mona and the rest of the staff at Hayward Mitsubishi did exactly that. They listened to our needs and before doing more than what we came in for she called and asked first. It was unbelievable. The service there is how customer service should be represented. You just don't see it these days. I really admired the way Mona handled our needs and her co-workers did exactly the same. Thank you so much. Best, Malika read more

Great customer Service! Very professional and friendly people work there. Stacy, Mona, Leo, Anthony, Jared, Khalid, Muhammad, Bob and many other employees that I know because I go there to do my Service to my vehicles. One of the finest dealerships. read more

If you can't find something on Google, where do you go? To JC at Hayward Mitsubishi! I was looking for an OEM oil cooler thermostat, but couldn't find it via Google or the service manual. JC figured it out from going through his computer. He is the man! For everyone looking for this part, it's called a Valve, Engine Oil Cooler Bypass , part #MD356695. read more

Mona and the team were so kind and thorough with my routine maintenance check up. Scheduling an appointment is so easy. Follow up from Mona is so quick and efficient. The department, appears, very organized. Have had no issues. I've been coming to this service department since I purchased my vehicle in 2018. The process for getting a routine maintenance completed simple and easy which helps my car stay on point! Truly happy with the service here. read more