Very long story...I moved to Roscoe a year ago and decided to try GoodVets (didn't like it there),…read morethen RVAH. I used to go to West Loop Vet and loved it there. At RVAH I was never able to have consistency with the vet I was assigned (I saw all three vets in a month and a half period), wait times were awful, no one would address the bigger picture, just single symptom analysis. Some of the front staff was downright rude. I had a semi-urgent issue with my dog and the front desk said they'd pass along and someone would call me - no one ever did. Then they gaslit me by telling me to call back if "I don't hear in normal timing." I suggested doing bloodwork to a vet tech and she said no, that wasn't necessary, then one week later I had to come back and they said bloodwork was a good idea. I definitely wasted so much money on vet visit after vet visit to get literally zero answers. None of the vets EVER followed through on what they said they'd provide. 2 stars because Dr. Turkell was very nice. Honestly, when it comes to my dog I'm just not willing to compromise and that's what RVAH was for us. I think there are so many options for vet clinics nearby, I'd recommend trying another. I've gone back to West Loop Vet.

I've been taking my dog to RVAH for at least 3-4 years. Since she has Addison's disease and a…read morefragile immune system, I can't even begin to count how many times we've been there for both routine and urgent/sick visits over the years. At this point, I'm pretty sure my dog and I have seen just about everyone on staff at least once, if not twice. Our regular vet is Dr. Garrison and he's amazing. He's always clear and thorough in his examinations, includes me in treatment decisions, and is mindful about doing only what's necessary. I really appreciate his honesty when he feels a procedure may not be needed, and I trust my dog in his hands implicitly. In fact, he's talked me out of at least two procedures over the past seven months that ultimately weren't necessary. My stress levels at the vet are always high given my dog's history, but the entire RVAH team, both the staff and the vets, are wonderful. They make even the most stressful visits feel manageable. I'm so grateful for that since the pooch and I are such frequent visitors!

We have been taking our dog here since 2021 and over the years we have noticed that the quality of…read morecare, professionalism, customer service and consistency has significantly decreased. They are very pricey and we thought we were receiving exceptional care for our dog for the price we pay but unfortunately that was not the case. We started noticing that Dr. Stecher's plan of care and advice for our dog was inconsistent. A few appointments ago she said "benadryl for humans doesn't work on dogs, don't use it." The most recent appt she flipped completely and said to use Benadryl for humans on our dog and wrote down the dosage for us. We also waited in a room with our anxious dog for over 20 minutes for a vet tech to come in and check us in while we heard laughter from the back room and multiple staff members just standing around talking. Funny how we are the ones paying for services and they act like they're doing us a favor. LOL. The staff is always changing too, we see new faces every time we go so seems like the staff there doesn't like it enough to stick around either. It really shows in the way they provide customer service as well. We asked for our dog's ear cytology report in September and called the front desk, they told us they don't have any record of that. When we went into his recent appt the vet tech told us the ear cytology reports get uploaded to his portal. When we checked the portal there was no records uploaded since 2024 and received an email stating diagnostics don't get uploaded to the portal. Okay then educate your staff and make them knowledgeable about these things. So many unnecessary inconsistencies and discrepancies with all the information we get from different staff members there. After losing trust in the staff and their lack of knowledge on basic information we have decided to go with another vet that is way more affordable than this place and closer to our home. If you read every 1 star review and the business manager's responses to anyone who leaves those reviews she is defensive and petty. Instead of acknowledging her staff's errors and lack of customer service she tries to flip it on the customers. Very toxic environment for our precious dog. He deserves a lot better care than these careless people provided. FYI they responded to our google review with specific medical treatments and diagnoses provided to Oreo during his visit which is a privacy violation. Shows how professional they really are!

They advertise their prices are affordable so I called to ask how much it costs to spay a French…read morebulldog. They said $600 but once I was there and they were charging me for an office visit and vaccines they quoted the spay at $964. I now have to start the process over again because they didn't like that I questioned them. Very pretentious!! If you want better go to GoodVets.

Fauna did an excellent job at evaluating my kitty, Goose, for a dental cleaning, then promptly…read morescheduling the actual service within 1 week! Keith and Dr John were comprehensive in hearing my concerns, explaining their diagnosis, and presenting options for care! Each step was broken down to let me understand what was going to happen and what our choices were. We had pre-op blood work done in the same visit to do the eval of Goose's teeth. All costs were outlined to me and I had several opportunities to ask questions or discuss other options. Because I booked his cleaning within 30 days of his pre-op visit, I received 10% off!!! Awesome perk!! During the day of Goose's cleaning, I was able to opt into text updates which let me know when he went under anesthesia and when he woke up! This was awesome for me and made me feel much more at ease about having my boy gone all day. Dr John called me personally to give an update on the procedure, and answered many questions for me! I felt like all the staff cared for me and my cat just like they would care for their family / own pets. I intend to switch over all of my cats to Fauna as a primary vet. FVC is easy to schedule with, clear with diagnosis and treatment, very reasonably priced, and just truly staffed with awesome humans. You can trust FVC with your fur babies! I certainly do!

Great experience - from scheduling and follow-ups with Joshua (quick responses even when I was…read morerunning late) and extraordinary care and patience by vet assistant Marjorie and Dr. John. Marjorie is so loving and kind and just loved up my scared dog and cradled my cat during the exam. Dr. John is very patient and extremely knowledgeable about my pets' issues. They literally sat on the floor with them during the exam because that is where our pets were most comfortable. Could not ask for better care.

Heartbroken and deeply disappointed…read more Back in April, my dog Bruce was severely attacked by a German shepherd named Wolf-- which turned out to be the manager's own dog -- while we were at North Avenue Veterinary Clinic. The situation was handled terribly. Despite the severity of Bruce's injuries, the clinic did little to take responsibility or ensure proper follow-up care beyond covering immediate costs. There was no real accountability or empathy from management. Bruce spent his last four months with a scar and a shaved side as a constant reminder of that incident. He's now gone, and I have to live with knowing that his final months were marked by unnecessary pain and trauma that could have been prevented or better cared for. I truly hope no other pet owner has to go through what I did. A veterinary clinic should be a place of safety and compassion -- this experience was neither.

It's genuinely a wonderful clinic. Everyone from the front desks to techs to doctors are top notch…read more Friendly, knowledgeable. And the place is spotless. I also appreciate that they will tell you when it's something outside of their scope of practice and not just have you throw money at a treatment that isn't best. Sometimes you need a specialist. That honesty is rare and makes me trust them more. From regular checkups and shots to small emergencies they're simply excellent. They treat my fur baby well but they also have a lot of compassion for the humans involved. They know what it means to people. You don't get that everywhere. I wish parking was a little easier in the general area but they do have a few spots directly behind the building and I've almost always gotten one there. With traffic it's an hour drive sometimes to them for me and it's worth it. I see Dr. Cherrick in particular. A++++

Scout Veterinary Urgent Care has been a life saver for a really anxious dog mom like myself. I have…read morebrought my dog in twice this year for minor issues and they have been kind, helpful, friendly, patient and informative! Shantel, Britt and the rest of the team are so wonderful at what they do! Thank you for your kindness!

Incredible care provided by coordinator Fran, technician Shantelle, and Dr. Gomez. Scheduling a…read moresame day appointment was easy! The office is clean and minimalist classy. Prices are superb! Thank you for seeing May on this sunny Saturday. She's already feeling better!

I have a very reactive dog so I'm always nervous taking her to the vet but the technicians are so…read moreattentive and patient, making sure my dog felt safe and comfortable. The veterinarians are incredibly caring and take the time to explain everything without rushing. They truly understand the needs of reactive pets and handle everything so well.

I want to advise everyone... EVERYONE against bringing their pet into this clinic. In May 2025 I…read morebrought both of my cats for bloodwork and urine tests due to one having a history of liver inflammation and the other one having urinary crystals. I was very clear at the time of scheduling the appointment that the cats have a long history of health problems and we need a vet who has a lot of experience to take over their care. They told me that the appointment is with Dr. Kung but when we arrived we were seen by Dr. Ryan who is a recent graduate with less than one year of experience. The doctor was unable to handle my cats properly and do a proper exam due to the cats being nervous and trying to escape so no proper exam was done. Then they took them for bloodwork and urine in their cat stroller and gave them back to me soaked in piss and extremely distressed. The entire stroller was soaked in urine. Dr. Ryan wasn't sure which cat had pissed himself but she assumed that it was Gumbo. Not sure based on what she assumed that. When the technician was removing the bandage from Gumbo's leg she asked me to hold his head because he already tried to bite her. Gumbo has never tried to bite veterinary staff so that made me question how they handled my cats in order to make them piss themselves and try to bite them. Later that day I called and wanted to file a complaint on a corporate level. The clinic manager called me and apologized for the situation. Said that she will investigate what happened and assured me that urine was collected from both cats because I didn't believe that if a cat pisses himself he would have any urine for collecting. Today, I was going over the medical records because one of my cats needs to see a vet again and I just realized that in the other cat's (Oliver) medical record it clearly stated that he is the one who pissed himself in the carrier which contradicts what dr. Ryan and the manager told me that it was Gumbo. The medical record goes on to say that Oliver's urine sample was collected from the stroller where he pissed himself. ARE YOU KIDDING ME??? This is a seven year old stroller that has never been washed and the cats have been using it as a cat bed for years. I only wash the blanket inside but not the entire stroller. This urine is totally contaminated and useless! I am also wondering how they collected the urine from the stroller considering that the stroller has a wool blanked and this blanket must've absorbed the urine. They blatantly lied to me, didn't know which cat urinated himself, collected urine from a dirty seven year old stroller. Please so not trust them with your pets at any cost or if you do, do not allow blood, urine or any other procedure to be done without your presence! In my opinion this animal hospital needs to be shut down. I am completely shocked!

Dr Lubinski is wonderful! I usually see Dr. Sullivan but my dog had a medical emergency today and…read moreDr. Lubinski was so warm, caring and smart. He figured out what was going on with my baby (pancreatitis) and came up with a plan of attack. I can tell he loves animals so much and is a wonderful vet. It's so great knowing the entire staff there is top notch. 5 high stars for Dr. Lubinski!

So I was a very long term Uptown client having served rescue, foster and puppy mill socialization…read moresince moving to hood in '97. After pandemic many vets left to retire and one vet stayed, served my few fostered "broken hospice toys" that no one adopted. I made an appointment 4-5 days for a specific vet, and was miffed after 5 confirmations that I had would have some other vet two hours before appointment. If I knew wasn't getting who I requested would have brought my animal in earlier so was bitchy but I owned it. Flash foward.... Bottomline, I read my attending vet's bio prior to appointment because my cat was sick and dying so we were going to scheduled appointment-PERIOD!!! Let me tell you, I ATE my attitude!!! Dr. Lubinski is probably the kindest, most patient individual. He is a young intelligent professional with an "old school vet soul" like when people cared about animals before this became this "total cash racket"! He told me straight up and explained it was time! He and his vet tech wanna say Aleks was her name was AWESOME and provided everytime slot on books for a few days not even his schedule and provided in home options. I know I will definitely be bring my other two failed fosters to him! I believe my friend who was with me will do same and highly recommend everyone to seek out this professional who is knowledgeable, patient and kind to do the same. He maybe from Cali but studied in Wisco and he is here so seek him out!

Great staff, great services, prices are a little high but they take the time to explain ALL of the…read morepricing before they even do anything. Cannot say enough good things about the doctors, too.

I made an emergency same day visit with the vet because my dog was attacked by another dog. The…read morewhole team made me feel reassured and gave me multiple options to help get him checked out. Both my dog and I felt very well taken care of and I would definitely recommend. My puppy got his cone of shame, medication and felt much better after leaving.