We couldn't be happier with the family owned and run North Coast Tile and Stone. From the moment we walked in and were greeted by the most adorable shop dog ever, to the end of the job when Martha (the owner) called to tell me which cleaning products are her favorite, we had a great experience. Natural stone is not cheap, and we spent MONTHS looking for the perfect pieces for our project. We spent many Saturdays with Martha (who I'm pretty sure has got to have an honorary degree in psychology with all of the confused and overwhelmed people and couples who walk in their door. Anyone who has ever remodeled knows what I'm talking about! I think I would've completely lost my mind if it wasn't for Martha. She really did go above and beyond. Frankly, I miss talking to her lol! The entire staff there is so helpful and knowledgeable on their products and answered all of our million and one questions. They steered us away from some materials due to the upkeep, which we really appreciated. It might look amazing in a catalog, but maybe not so realistic when you are a busy family with messy kids and dogs! We had their team do the install for us as well, which I highly recommend. They are the best in the business and they know what they are doing. When you're buying high-quality stone it's worth the peace of mind. read more

North Coast Tile & Stone - General Contractors Near Me - Santa Rosa, California

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If I could give them 10 stars I would! The customer service is amazing. I went in to look at fireplace stone and ended up having an amazing customer service experience! There were a couple glitches but the owner and employees stepped right up and fixed the issue. They have a beautiful show room, the owner is passionate about what she does and it translates! All of the employees are friendly and were knowledgeable about the products, have great design knowledge and are extremely friendly and helpful. I recommend making this your go to for tile, countertops and stone!! read more

North Coast Tile & Stone provided exceptional customer service. I worked with Bobbi and was on a tight timeline. The supplier did not deliver the product when promised and said it would probably be another 2 weeks. Bobbi contacted them and held them accountable and the tile was there the following day. You just do not see this level of customer service anymore, so it was refreshing. They now have a new customer. I would highly recommend North Coast Tile & Stone if you want quallity product and exemplary customer service and follow through!! Thank you so much for such an amazing experience!! read more

"Excellent experience with North Coast Tile & Stone. The granite countertops they installed are beautiful, unique, and the craftsmanship is top-notch. Professional and caring service throughout the process. Highly recommend!" Thankyou Matt and Steve! read more

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Such a great business with which to do business! They were very understanding and patient about all of my questions and so very helpful explaining so much about the entire process of installing our granite island and quartz counter tops. read more

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We used North Coast Tile & Stone for our recent kitchen remodel. We went with a gray quartz for our counters and have absolutely loved the way they turned out. The install was professional and precise and the stone is flawless. After the install was complete, John came back to polish the stone and made sure everything was perfect! We couldn't be happier. Vice president Greg Cassel went above and beyond to create some smaller pieces for us made of granite that we are using as cutting boards and hot plates for serving large dishes . We highly recommend North Coast Tile & Stone for all of your countertops and backsplash needs. They are also craftsmen and can create speciality items for you as well. There warehouse is amazing and I recommend you go visit them to see how everything comes together. They exceeded our expectations!!! If I could give more than 5 stars I would! read more

It's not that common anymore to have my expectations exceeded -- but they did just that! We hired them to do the whole house in quartz including the kitchen (one new Cambria slab plus a tile backsplash), two bathrooms (a remnant we found outside in their covered back area), and a laundry area (a second remnant we found there). We went in multiple times to ask questions and they were always pleasant and helpful. At slab install time, Matt was the lead and he was super professional and nice (introduced himself and team by name, shook hands) and was easy to communicate with. Team was fast and worked cleanly. Beautifully done and they managed to get all the rooms done in a single day! Joe was the tile installer and he, too, was such a nice person, great attitude. Really cared to do a very precise and expert install of difficult tile to work with (long, heavy, and textured/3D tile ). I was floored how exact he was able to install it all around the window sill and the outlet cutouts. Super impressed. So grateful for such gorgeous installations! Wonderful people and really lovely finished products. Thank you! read more

We did Quartz install and wrapped the walls. The work had a few issues but they made the repairs in a timely manner. They did a great pattern layout On the slabs!!. The guy they recommended for the demo was awesome! Install guys need to learn to mitigate the dust exposure (cutting in house cost me a 200$ cleaning crew) but they did a great job matching pattern. A few dings and marks on cabinets (expected marks didn't expected dings). Note; from biz "Plumbing hook ups and re-installation/placement of appliances to include all electrical applications are the responsibility of the customer". I was aware needed plumber for sink but I missed they don't replace electrical "sockets" as they are now deeper and need reinstalling so be prepared. The company did stand by their work and offered a good value! read more

Matt Hullen and his team did a fantastic job in preparing our new home to replace one lost in the 2020 Glass Fire. They are consummate professionals who have the skills and aesthetic to provide great service. Reliable, creative, and compassionate. Definitely one of the brightest spots in a difficult process. Highly recommend. read more

North Coast Tile & Stone - Primary and guest bathrooms. - General Contractors Near Me - Santa Rosa, California

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Our cat cracked out the countertop - that's a longer story.... But we were looking for a company that could help us replace what we already had (or get close to it) without damaging our kitchen tiles and cabinets (the remodel is only 5 years old). Their reviews helped, but we selected North Coast as Megan was the first person to find us a stone that looked a lot like what we had (she also called back quickly)..... The templating expert was very reassuring, it was clear he knew what he was doing and had a LOT of ideas on how to not just replace, but improve our countertop. The demo team (subs) were excellent - no damage, clean and efficient. The install team - also excellent, worked diligently and left me with a countertop. Sadly .... the countertop cracked (SIGH) soon after installation, in a delicate spot (corner). John was kind enough to call - he removed my frustration in that conversation and reassured me they would replace it. That happened today, and John (the fixer) restored my faith in humanity. He was kind, and considerate and did an excellent job. I would not hesitate to recommend the NCT&S team. read more

It was the worst experience ever. I was their client before . I picked up some slabs since some of them had damage , I made 5 trips and 2 of them with previous appointments to view the slabs for purchase. While the store was managed well before , the new manager , skinny tall blonde who claims to be the daughter of the owner is disgrace to the company. She lies and she is rude and has no sale skills . Clients should not be treated as such specially when they are spending $10,000 to purchase their products. Frankly , that young lady should not be a manager there . She is going to destroy the company specially that there are many competetors out there and they are next to Santa Rosa tile store with skilled sale personnel who treat their clients with respect and have better products. read more

Really good install today. Looks fantastic and the install team was exceptional. Great attitudes and teamwork. Long wait until install but worth it. Measurements were excellent and the mitre work was seamless. read more

North Coast Tile & Stone - Island - General Contractors Near Me - Santa Rosa, California

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When I started planning my kitchen remodel, I stopped by NCTS to pick out material for my countertops. I selected a slab of rainforest serpentine from Brazil. They put the slab on hold and I continued working on the other components of the remodel. As the project got underway I checked back in with NCTS and they said that there were no holds under my name. I started to panic but fortunately the slab was still available and a deposit was made. Everything was perfect from there on out. Fabrication and delivery were executed flawlessly and on time. Installation was performed by an incredibly nice and skilled team of craftsmen and the final result was nothing short of amazing! I would use NCTS for any future project that required tile or stone. read more

North Coast Tile & Stone - I got stoned. - General Contractors Near Me - Santa Rosa, California

Kitchen backsplash installed. Arrived on schedule, kept neat work place and cleaned up when done. Did an excellent job. Loved their work.

Excellent staff.Very professional. Had a few minor issues that were quickly taken care of.

Great design help from Gina and the rest of the crew in the showroom. Picked a quartz counter, tile backsplash, and fireplace re-tiling with her assistance. When I wanted a quartz sample, she got it in quickly. Ryan did the template with their CAD machine and that was great too. Ryan double-checked the edge detail and apparently it was mis-communicated. Dave the estimator gave me a call to do a change order (edge detail) and wanted to track down where this mis-communication happened. I told him at the very beginning because I remember asking Gina the price difference between Eased and Demi-Buillnose and the fact that there was none because the two edges were in the same Group. Countertop installation day came and the crew communicated any delays clearly to me. Same with the tile crew. Counters were done in one day and tile took three due to the extensive work. read more

Our experience with North Coast Tile & Stone was fabulous! Katie helped me choose the perfect slab for our cottage! I couldn't be happier with the end result! I can not find the descriptive to express my gratitude to Katie for everything! Thank you! read more

This place has deplorable customer service. The lady in the store had the worst attitude. I asked to look at the tile for backsplash. In a very rude tone, she rushed us through some options. At that point, I decided to take my business elsewhere. We walked over to the place next door, Santa Rosa Tile. The ladies there greeted us warmly and were very helpful. read more

Caity and crew at North Coast have been so helpful with my post-fire home rebuild! They have great ideas and design insight. Caity has gone over and above for me in securing slabs, pricing, and spending undivided time with me during appointments. Highly recommend!! read more

After trying to get our countertops through a big box store we decided to give North Coast a try, and we are happy we did. From start to finish we were treated honestly and fairly, with a high degree of professionalism starting in sales and ending with the install of our countertops. They were able to install sooner than their projected lead time, which was fantastic! However, more importantly I cant say enough good things about their install crew headed by Shawn P. It was more than we hoped for as we had to have the top wrap around a support post, which came out almost seamless. His work ethic and attention to detail are second to none. You really have to look hard to find the two seams. Our house was left clean and all floor protection, masking tape etc. removed when they were done. In all it is a beautiful job and we would highly recommend NCTS to anyone needing tile or stone work without reservation. Thanks so much for making this a pleasant process. read more

Wonderful slab selection and very competitive pricing. Frequently visit North Coast with clients for kitchen and bathroom countertops. Love that they can both supply the materials and fabricate/install. They also service a large region and have gone out as far as Point Reyes for a beautiful kitchen installation! Thank you North Coast Tile & Stone from everyone at Via B Design http://www.viabdesign.com read more

North Coast Tile & Stone - Taj Mahal, Leathered quartzite with Shaker white cabinets http://www.viabdesign.com - General Contractors Near Me - Santa Rosa, California

As an interior designer shopping for tile and slabs for clients, it is always a pleasure working with the staff at North Coast Tile. They know their products well, are very helpful, and friendly. read more

After sending this company three very detailed letters (with pictures) expressing my concerns about many aspects of their installation, I have yet to receive a reply from the owner as to how they want to fix the problems. Their responses: resending their invoice with no comment. It was interesting to read how Martha seems to always trivialize her customer's concerns. In my case, believe me, the problems with the installation are MUCH more than a 2 inch gap in chalking. read more

OK - Wow! So, out of the blue I get an email from Martha, the owner asking me to contact her because she had read my review and was very concerned. She mentioned to me that they pride themselves on great customer service and wanted the chance to make it up to me. She explained to me the circumstances - being that they are a family run business, her son had had some major surgery and her daughter, who was dealing with him had to take a leave of absence to help her brother through the ordeal. Long story short, Martha was here to help. After a number of emails about marble choices - Martha was able to get me exactly what I wanted and after a few emails back and forth my tabletop will be ready in two weeks! I'm very happy and will definitely be using them again. What I have learned, is that sh*t happens and that Martha and her family business care about their customers and want to please them. I am exactly that - happy. read more

North Coast Tile & Stone - No job too small! Our wonderful dining table top in Black Marble - St. Helena, CA. - General Contractors Near Me - Santa Rosa, California

While it was not the easiest process, all in all I am very happy. We traded initial designers as the first was of no help, I could not get a quartz sample...until my job was installed delaying tile selection, etc. When it came to measuring with CNC and we made it clear there will be no backsplashes, probably no tile, we were assured the counters would fit tight to wall. They really didn't do any favors to the best installers Christian and Efrain. Christian took the extra time to grind overhang lips on two counters in order to fit flush and correct. He did an amazing job and I cannot even see the seams at sink centers. They were on the job for 7 1/2 hours knowing full well with traffic going north they put in a very long day. Thank you for staying 100% the whole time. read more

This company wants your money but does not communicate with you at all once they get it. I was told 7-10 days it has been a month. I am not even sure that they are showing up, the contractor that they recommended told me they are coming because I was communicating to him that I still haven't heard from them. I am the customer it takes a minute to make a phone call and yet the only time I have heard from them is to make sure I bring my money in before they can start that they can manage. This has been an awful dragged out experience and it is not over. Here is hoping the got the counters and backsplash correct. Don't use them , communications are the worst! read more

I had a fabulous, wonderful experience yesterday at this place. Looking for kitchen tile and counters, this place was recommended to me. After I looked on my own for a bit, I asked for assistance and lucked out big time to get Mary Day to help me. I don't like making these kind of decisions and don't think I have a great sense of color or design - but Mary does! She has worked here since she was a kid and has worked for interior design firms as well. So, since they weren't super busy, we took quite some time with me drawing out my kitchen plan, discussing colors etc and she was a HUGE help in me narrowing down a few choices of samples to take home. I think I'm going to love doing business with this place - Thanks Mary~! read more

Carlos, Garret and Axel of North Coast Tile and Stone installed our new countertops today and did an excellent job. They worked efficiently, were knowledgeable and professional, and nice guys, too. They protected our floors and cleaned up after their work. I recommend them highly. Thanks, guys! read more

Our recent experience with North Coast Stone and Tile was abysmal. Initially when we were working with Caity to pick out tile and countertop material for our whole house remodel, we had a good experience. However, once we put down a deposit on the material, she completely ghosted us. I called, emailed, texted, even went into the showroom to talk to her. We were told that she was on vacation and no one offered to help us in her absence. The date when we were told she would return came and went but no one ever got in touch with us. The day came to template our countertops and they sent us an image of the wrong slab - it turns out they "lost" the slab that we had chosen and didn't have the decency to tell us. Instead they tried to substitute a different one, hoping we wouldn't notice. Well, we did. They never apologized for this and instead tried to make us feel like we were being difficult because we didn't just accept the one they tried to pass off as our slab. We were pressured to pick a different slab from their remnant pile in 1 day. The fabricator was incredibly rude, condescending and unprofessional. Eventually we settled on an inferior slab. Then they came to install our countertops. We noticed a seam along the back of the bathroom countertop where there should not have been a seam. When we asked about it, initially they lied and said it wasn't a seam. When my husband took a picture of the underside of the slab where it was glued, they said they would send someone to fix it. Their guy came out and messed around with it and of course, could not fix it. They were very vague on whether there was enough material to replace the counter top. They spent weeks supposedly looking for more marble so they could replace it but never found any. Finally, after 6 weeks, they offered to replace it but only if we signed a waiver acknowledging that there might not be enough material left for the rest of our project and waiving any rights if they made any mistakes with the replacement slab. At that point we cut our losses and found someone else to install the remainder of our countertops. We had to pay someone else $800 to remove the faulty slab, and then we had to pay thousands of dollars to purchase new slabs to make up for the material that they lost and ruined. We requested to speak with the owner multiple times, but this was ignored. Eventually, after everything was over, the owner sent me an email admitting that they made many mistakes and that their customer service was terrible and asking what he could do to make up for it. I asked for a refund of some of our money. He stated that they didn't owe us any money but offered to have their guys tile a bathroom for us. Well, after their horrible customer service, horrible performance, lies and rude attitude, we of course declined that offer as we do not want them doing any work for us. I then suggested they give us a slab since we were in the process of looking for more material to finish the job. He never responded to that email and there has been no further follow up. I cannot believe that this company is still in business after this horrible experience. Our contractor was also horrified by the experience but he was not surprised and had encouraged us not to use them from the beginning. I wish we had listened to him. Working with North Coast cost us thousands of dollars, stalled our project and wasted over 6 weeks of our time, and caused endless stress and aggravation. I strongly recommend that you choose a different company for your tile and countertop needs. read more

We went to 3 granite suppliers and found that North Coast had the greatest selection by far. We reserved 2 slabs of Azurite with specific slab numbers. I LOVE the slabs we got, but for all this money, it would have been nice to see what the other slabs looked like (it's a lot of work, but some companies will lift the slabs to show you the choices underneath). At any rate, I agree with another reviewer that the choice of countertop edge was not clearly communicated by the woman we worked with in the showroom. An example would be super helpful! We later discovered that the term used for the edge was not what we thought and Dave was really helpful doing a change order so that the edge was exactly what we wanted. Two teams headed up by Brian and Armando came to do the install. It was a really hard job due to having to carry some very large slabs up winding stairs, but they were amazing!!! The tile backsplash went in yesterday and will be grouted today. Again, the guys doing the work were professional and detail oriented. We have a master bath needing a complete remodel and we will use North Coast for our tile and stone purchase and installation. read more

We hired North Coast Tile and Stone to install a beautiful Granite Countertop in the kitchen of a house we are selling. They exceeded our expectations, my husband who is a general contractor and very detail orientated was so happy and impressed by the work and attention to detail. He was also extremely happy that they not only installed the countertop but also the undermount sink. We will definitely use them in the future. Thank you for the wonderful job you did! read more

Our general contractor and our counter fabrication subcontractor both recommended we go to the north coast to look at their selection of granite, marble and quartz slabs. From the moment we arrived until we had made our decision and set aside slabs for our new home they were fantastic. Very good selection, courteous, informative and responsive. Strongly recommends. read more

From beginning to end I had a great experience with the staff at North Coast Tile and Stone. The designers were great, gently giving me 'real' advice not just what I wanted to hear about my selections of tile backsplash and countertops. The coordination of quoted items, and scheduling went very smoothly. Installation of the countertop and tile was very professional and detailed. I would recommend this company over and over again! read more

North Coast Tile & Stone - General Contractors Near Me - Santa Rosa, California

(EDIT, November 2014:) So, the owner responded in all caps telling me i'm a liar. How very professional of them! I can assure you, we insisted that we did NOT have clearance issues with the island (walkway is plenty big enough for even overhang all the way around), they just screwed up and are trying to blame us. North Coast is an unprofessional outfit - just look at their comment below. Do you want to hire people who shout at customers on Yelp??. BTW - Since they screwed us over, we've spoken to several other contractors on other issues, told them our tale of woe, and none of them was surprised. North coast have a horrible reputation in the contractor community, and hopefully this (and reviews on yelp) will be their undoing. Original reply below... Since you performed the work in our home, we have had several other contractors (including tile/granite contractors), come by our house, and they are all absolutely shocked at the mistakes that were made by North Coast. (damage to cabinets, uneven layout, rough corners...) In particular, the uneven overhang on our island (focal point of the room) is completely unacceptable, and they cannot believe it was left this way. (never mind the fact that we explicitly requested symmetrical edges). In fact, after seeing your work, one of the GCs we worked with has decided to explicitly exclude you from any future work (he had used you in the past). read more

I recently replaced a fire place and renovated the area. NCT provides the tile and installation. Thy were great to work with. Mercy was great and communication was awesome. Robert the PM was absolutely key to making it all go smoothly by doing a pre installation meeting with my contractor and I. read more

I would like to update this review to say that, a year after North Coast installed the countertops in my kitchen, I am happier with said countertops than ever. Seriously, the 4 grand we spent on our honed black granite countertops is about the best money I've ever spent. read more

Had them do my kitchen. Were very helpful and had a great selection to choose from. Couldn't really decide on what we wanted but they helped us make a good choice that worked with our budget. I'd recommend them to friends and family. read more

Great design center with lots to choose from, does everything from the ceiling up. Michelle one of the designers is very informative and educates you in all aspects of tile and stone. Tom the owner has been in business for 20 years in Snta Rosa and does quality work. I have always had great success with the entire staff. read more

North Coast Tile & Stone - General Contractors Near Me - Santa Rosa, California

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These folks were like a breath of fresh air as far as their customer service goes! We got several bids on resurfacing our kitchen counters with Silestone and they were very competitive, but the best part was their helpful attitudes and follow-up. After we settled on the countertop and backsplash treatments, we only had to wait 2 weeks for the installation. Michele called and said she would be our point of contact for any questions or concerns (big thank you!). The installers kept us informed of arrival times and any concerns. We were anxious because the installation was just days before Thanksgiving so we were down to the wire and there was a problem hooking up the stove. Jim assured me they would send someone out there to recut the surface if we couldn't get a work-around with the stove plumbing. He said they would definitely get it resolved, plus their installer also called and told me what time he would be there. Well before they showed up we had the hook-up issue resolved so they didn't have to come back, but it was great knowing I wouldn't be left in a jam the day before Thanksgiving! At our last house I had Home Depot do our kitchen counters and they ripped out the counters and it took 8 weeks for them to return to resurface! What a difference! I would highly recommend North Coast! read more

North Coast Tile & Stone - Silestone counter and tile backsplash. - General Contractors Near Me - Santa Rosa, California

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This review is solely based on customer service. I don't do reviews but this situation made me otherwise. I went into the shop to look for a small remnant, in this case quartz, for a coffee table top. Simple job. After 4 that I liked (which were all saved by the owner, of course), finally found one, perfect, $175. The assistant helping me Kayzlinn was super helpful and nice. Give her a raise Martha, she's awesome. So far 5 stars. Next steps, let's get a quote. Quote for making 4 simple cuts to make a 48" x 18.5" top. Nothing else. Simple. Next day, received an email from Rod the Estimator. Total cost $798. Wait what? $175 for the stone, and....$603 just to do a simple cut. No worries, let's just ask Rod why the simple fabrication cost was so expensive. So I did and here's his response... "Hi Jason,   I am sorry you cannot afford the top, fabrication equipment and overhead not to mention the cost of living here in Sonoma are quite expensive. Maybe one of the other shops would be able to do the work for less; based on how busy we are though, I kind of doubt it.   Good luck none the less."   Say what? I can't afford the top? Who says I couldn't afford the top? I politely asked why it costs 3.5x the price of the quartz to make 4 simple cuts. Snarky response Rod? I questioned the cost therefore I can't afford it? Wait what? And then it's expensive to live in Sonoma so that's how we price our fabrication? Ok fine. But then other shops could do the work for less but I doubt it? Wait what? Where is this conversation going? Help me help you Rod. I just wanted to know why it costs so much to make 4 simple cuts on a $175 piece of quartz. Guess its not that simple. Now you've made the assumption I can't afford it and now good luck and go away? Btw, not that this is relevant I live in a million dollar+ home and make a six-figure salary. I can afford it , but I'm a numbers guy and understand value. Rod, you could have still made the sale but you immediately dismissed me from questioning your numbers. Martha B., if you are the owner, would like for you to try and spin this. I hope Rod is a family member because this type of response to a customer inquiry is a reprehensible offense. Can't imagine how many sales you have lost from poor customer service examples like this. Would not shop here again. Cheers! read more