Need to unfortunately update my review…read more Started off a 5 star experience Once the drive away it goes to one star Won't honor the included padding and delivery. Spent an incredible amount of money at this place and can't get them to include a pad for a runner Great selection and poor service once they have your check in hand - sad to say but I recommend going somewhere else

Gem is a gem at trying to get my rug clean, picked up my rug finally- they did a very good job at…read morean old Chinese piece with stains.

Gustavo Guzman and his wife Elizabeth installed LVP and baseboards in a two bedroom rental. If they…read morehad a question they communicated it instead of assuming... so appreciated. They did a beautiful job without a spec of debris left behind. Can't wait to have them do a project in my home. Thanks you two!! Alan, you are the best!! Thanks so much for your patience with everything!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

I have spent the last month of Saturdays shopping for a recliner, and I finally found the one I…read morewant at Valley Furniture. It's a nice store, with a helpful - but not hovering - staff. They have a good selection, representing several brands. The price was right and the service top notch. Recommended!

We came here to find a new couch. There were a lot of great options to choose from. Judy came…read moreto help us. She was friendly, answered all our questions and provided us with a tape measure to check the fit for our space. We found exactly what we were looking for at a reasonable price and made the purchase quick and easy.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

First the good. The salesman (Robert) was great. Very nice and very helpful…read more Now the negative. Everything they tell you about their delivery service is a lie. The part where you get to pic the time of day or deliver? Totally ignored. The part where they show you a map of where the delivery truck is on it delivery route? Again, a total lie. On the good side, the people who actually deliver the products, they are great once they get there. Again to the good side. The furniture is as expected and the delivery guys were great once they got here.

For me first and foremost is customer service. This was my…read moresecond encounter with Esmeralda. Helpful,took time with me and I was just buying a carpet on sale. Shes most helpful and very pleasant. As far as things I've bought,no complaints at all.

Just wanted to give a shout out to the helpful checkout clerks! They are so helpful when I use…read morecoupons at the store. They help scan my phone for all available coupons that can be used for my purchase and even helped me log into my account when I had difficulty. They are OUTSTANDING employees and make my shopping experience at this store WONDERFUL!! THANK YOU

I took my boys today to check out some international snacks and candy. I love the selection here…read moreand the signs make it clear where are the international treats are from which is nice. I grabbed us a mystery box of Japanese snacks but it was $45, so I was a little concerned it wouldn't be worth it. As I checked out Katelyn mentioned it was one of their most popular items. She then mentioned there was another mystery box that was 55% off. She even grabbed it for us. Katelyn took an ordinary shopping trip and added fantastic service! They boys all mentioned how nice she was.

The most ridiculous service ever! I wish I never set foot in this store! From the moment I entered…read moreI could sense that the woman inside didn't want to service me. It was more than likely because I looked dirty because I just got off work. It's okay because Barbara and her staff at customer house furniture took excellent care of my family's needs! Best thing I did was grab my wife and walk out of this store ! This occurred on may 22nd

This place has some really beautiful furniture, if I ever need anything custom made I'll definitely…read morereturn. I bought two beautiful chairs and two side tables from Dagmar, who is one of the nicest people I've ever met. You will pay more, but you're paying for serious quality, and again, you can customize as much as your heart desires. They have a few available floor models, and I was lucky to snag my chairs with a summer discount, so keep your eyes peeled. Even if you're just looking for throw pillows, you should check out Brick & Mantel because everything is wonderfully made.

Very helpful local merchant. My favorite carpet store in Santa Rosa. Doug Wagner is THE GUY for…read morecarpets and some really nice area rugs, a huge selection of area rugs from small to gigantic.

12/23/24 ) Doug Wagner of Wagner Carpet is a fantastic man . I have some health issues with…read morerelalpsing -remitting Multiple sclerosis at 76. Doug is helping me . I have a massive collection of Chinese collectible items Doug helped me sending photos to museum sites ,He is also selling some my Persian carpets at a reasonable price split . A good man who listens to the old.