Went looking for a small remnant and they eagerly dropped what they were doing to help us.read more

Rugworks, was recommended to me by my contractor, and its been great one thus far…read more First, don't let the name fool you, they are a complete flooring store. They carry all major types of flooring, including hardwoods and laminates. The selection is budget friendly to the highest end. I recently took home 4 samples, yes they allow that, and encourage it as well; you want to get a good idea of how the floor will look in your own space. Chalk it up to the multiple choices, finishes or manufactures, I just brought home 3 more to sample. My indecision however is being guided by a very familiar staff who know there flooring. I have been greeted and helped by Hernan, Jessie and Jeff. I know with their guidance I will make the best choice soon! I can highly recommend them to you, there is no wonder and certainly no suprise that they have a consistent 5 star Yelp score!

In 2019 Pro Flooring did a great job installing SPC Luxury Vinyl at my rental unit. See my other…read morereview about that (dated 5/27/2019) Fast forward to 2025, and unfortunately there was a pipe that burst in the rental and so a large portion of the flooring had to be pulled out. I decided to have the restoration company that did the drying process do all the repairs, painting, and installation in order to keep things simple (rather than me hiring and coordinating multiple companies). Unfortunately the restoration company's subcontractor did not do a very good job on the corners and edges, and that made me worry about whether there could be other bigger issues like with the leveling. I called Pro Flooring to get some information and see if they could give me a bid if we ended up having more problems resolving the issues. Vitaliy was very kind in spending a lot of time with me on the phone discussing my options, looking at some pictures, and arranging an appointment for his installer to take a look. As it turns out, once I was able to drive up to my rental unit and inspect it in person instead of via pictures on the phone, I felt that there was a good chance the issues were only cosmetic on the edges and transitions. I was able to discuss again with Vitaliy, and that helped me feel even more reassured, and in the end we did not need to have his installer take a look because I was feeling confident that those cosmetic issues could be fixed by the restoration company since they would not use the subcontractor this time. I do wish in retrospect that I had hired Pro Flooring to do this job, because I am sure we would not have had these issues. But Vitaliy sure helped me out by being very helpful and gracious with his time as I needed to figure out the best course of action. Thank you Vitaliy!

So happy with my new floors! Vitaliy was very knowledgeable and after searching...he had the best…read moreprices! He was helpful and not "sales man" like at all. Will recommend to my friends and family!

Accidentally left a bad review for this company, meant for Empire Today (they received 1 star from,…read morenot worth the hassle with them) but cannot figure out how to delete the review. So instead, if you have an issue with Empire Today and you're in the sonoma county area, don't leave a bad review for Empire Floors, because they are not the same company. But this company is prompt with their follow up, at the very least, greatly appreciate that!

The owner John is great. He really has great customer service. When I had a concern about the edges…read moreof the real hardwood floors we had refinished, he came right over and looked at and assured me it was normal. It just looked to me like the edges didn't completely get the stain. But I'm very happy with Empire Floors! They made our hardwood floors look flawless and updated. Love the color I chose. Which is aged barrel. It's goes with our "San Francisco Fog" accent wall so well;) literally obsessed! Our home has a modern feel now and the quality of the finish was well worth the 2,400$! If your looking for a great flooring company, look no more, GO HERE! Trust me you'll be happy you did. And I really only write positive reviews. Very seldom do I put a negative review unless the customer services are lacking or disrespectful. See before and after photos belowturned out so pretty!!!

DO NOT USE THESE PEOPLE. They sold me a defective slab. My contractor picked it up and did not…read morenotice the defect. He installed, and I noticed after installation. I asked Liyan to do the right thing and repair or replace. She said "Too bad. Your contractor should have noticed it. It's out of my hands." This place does not stand behind their product.

Liyan was a pleasure to work with. We brought her in late after we had a custom laundry sink…read moreinstalled with cabinets and needed small side countertops. We also required a pantry countertop and small kitchenette countertop. She was very patient with us as we went back and forth to sort out some details she had to work with. Her price was extremely reasonable. The install went exceptionally well and we could not be happier with the end result.

I had the recent great pleasure of working with Tracy and Laura at the Sonoma Rugworks store. I…read morejust want to say that I would recommend this store and these professionals without reservation. They were both knowledgeable, professional, and bonus! ...great fun to work with! Their installers were top notch. They arrived on time, were incredibly respectful and did a fantastic job. They cleaned everything up beautifully. I have NEVER had a better installation job. My house looks amazing. I am grateful beyond all telling to these wonderful ladies who run this incredible, LOCAL business . It was truly a fantastic experience from the showroom to the installation. Five STARS! Katy Moser

I DO NOT recommend this place for many reasons. The Snap Crackle Pop video…read morehttps://youtu.be/9Zl4Na4wSuA shows the results of their installation of Shaw flooring. These 'pops' do not happen in isolated areas - they are all over every single room in the 1400 sq foot of our upper level. 1 - Rugworks did NOT share recommended manufacturer installation instructions with us. We purchased the wood from them, they delivered it, unpackaged it and did not share 'manufacturer recommended installation instructions'. 2 - They do not appear to be a NWFA installer. The NWFA also recommends glue assist for wide planks of over 5" as shown in this video https://youtu.be/WDsMY_sXfjc The wood that we purchased from Rugworks is well over 5" wide and glue-assist is recommended to prevent the issue that we have in the entire 2nd floor of our home. 3- ZERO post-install customer service, owner would not come to see the issue in person or propose a solution to the problem. 1 - INSTALLATION recommendation - not sharing recommended installation instructions. Rugworks installed an engineered wood floor in July 2020 which should have been glued down in addition to being nailed down due to its width. This was a 'recommendation' of the manufacturer which was NEVER presented as an option by Rugworks. If Rugworks had told us about the 'recommendation' which is also the preferred method recommended by the National Wood Flooring Association (NWFA) - we would have chosen that installation method. The installation instructions are "For products greater than 5" in width, it is recommended to use a combination glue down assist when using mechanical fasteners" to prevent the wood from moving and causing the problem shown in the video. The wood is 7/16" thick engineered hardwood - SW485 Castlewood Oak - 7.48 inch wide planks - way beyond the 5 inches. Post installation - We noticed that there was a lot of snap/crackle/pop - see video here https://youtu.be/9Zl4Na4wSuA We contacted Rugworks - they assured us that this would subside over 12-18 months. This did not change. We contacted them 12 months later and still have no resolution to this issue. 2 - NWFA certification - Certified installers will share the industry recommended and manufacturer recommended installation instructions. Choose a NWFA installer that reads the install instructions, and will act as a trusted advisor in sharing those with you to ensure that your installation is done to your satisfaction and does not Snap Crackle and Pop with every step. As the seller of the hardwood, and installer - Rugworks should have presented all installation options and did not present the recommended method. 3 - Follow-up customer service and ownership. I contacted their owner Jon Sevenau regarding this issue and invited him to witness the defective installation in person; and he would not come over to see it. He denied that there was any problem with the installation and offered ZERO assistance with any remediation. He mentioned that he was contacting the manufacturer - Shaw Industries - but there was no follow-up on this topic. We had a NWFA inspection and Rugworks had one also - both showed that the flooring issues were because the floor is moving, which it wouldn't be doing if glue assist had been used as recommended by the manufacturer. I would not recommend this place as a result of the issues that you see in this video https://youtu.be/9Zl4Na4wSuA which could have been avoided if they had 1 - told us about the manufacturer recommendation 2 - And, followed the manufacturer recommended method of installation.

Tom and the crew did an excellent job for us. We picked out…read moresome vinyl plank flooring and we are extremely happy with the finished product. The floors look fantastic. The service was outstanding and the installation crew were detailed courteous and hard working. This company is a great choice for your Flooring project. From: Mike T in Novato

So grateful to Quality Flooring Center for doing such a wonderful job redoing the floors in the…read morethree bedrooms of our house. We had 20 year old carpet in the bedrooms and thanks to QFC that old gross carpet is gone! They helped us choose a great engineered hardwood product that was within our budget and installed it on a tight timeline. Their installers were very professional and did a superb and efficient job on the actual install. We originally heard about QFC from our realtor and we will use them again if we need our older hardwood floors refinished in the future. Thanks Elaine and Tom!

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.

I took the time to arrange an estimate and someone came out here and measured and seemed like a…read morenice person. The problem is I never got the estimate. I called back several days later in inquiring about it, but there was no follow-through. Pretty much a waste of my time and theirs, I guess. I figured they just didn't want this job where I am replacing floor in a 50s house. Maybe it was because the demo is more than they wanted or something I don't know but it's a waste of time in my opinion to not call customer back at least.

So I needed carpet pretty for a rental and needed it pretty fast ,…read moreWent there on a Monday and Mike was able to show up same day and they actually had the carpet I needed in stock, Brock showed up on time and was very professional and fast. Place looks great . It was a smooth transaction start to finish

In my interactions with the owner he was extremely unprofessional. Take your business elsewhere.read more