I always drive past this store as it's kinda tucked away off the intersection. I was on my way home and remembered my kitty needed some food. This location was in the same direction as my home so I decided to stop by. Pros: I do like how the store is clean and easy to navigate. As far as I could tell there was only one person working the floor, but he was friendly. Con: the only con I found here and unfortunately it's common amongst most pet stores is most items are catered to dogs. This isn't to say that their cat selection is small, it is a pretty decent size but the options still felt somewhat limited. But on the bright side I did see a sign that stated "more cat food coming soon" so that's promising. I'll have to come back to check on the new inventory updates! read more

Unsafe & terrible customer service. Every couple of years I look forward to shopping here. We fly in from Los Angeles to visit family in the area. Today was the last time I will shop here. I walked in the door and there was a medium sized OFF LEASH dog following someone around about ten feet from the owner or employee, not sure. I asked to leash the dog. They said "oh don't worry" then I said my dog is not safe around off leash dogs. Not true but I don't trust people who feel that off leash animals in a pet store are safe. This is beyond unprofessional. The store employee told me not to worry about it. Um... what? Maybe this is an Illinois thing? I don't know this dog, mine is on leash. That's not a safe way for dogs to meet. So basic. I should not have to ask- in a pet store to put a dog on leash. I proceeded to ask where the leashes were ironically, and really felt uncomfortable - I was interrupting a conversation between two employees or an employee and a customer (person in purple scrubs who looked like they worked there.. I'm really not sure, but after having to insist that I did not want to bring my dog in with an off leash dog, the whole experience was pretty terrible. Honestly, I'm so disappointed. I look forward to going to the store every time I visit the state and I will just find another one. At minimum I should feel like my dog is safe while I shop. Oh lastly I asked to use the restroom and was told it was out of order, and they did not have a public bathroom - meaning that they had a private one that we were not able to use. Which seems fine unless of course the public one is out of order. No suggestion of an alternative. I can't believe I drove 45 minutes to go to this store. The store itself looked pretty bad. Most of the shelves were half empty. They had some cute toys, but I'd say 50% of the hooks were empty. So much for supporting small businesses. At least at Petco I'll have a bathroom, dogs will be on leash, and someone who works there might actually help me find what I'm looking for. read more

Healthy Pet Store Aurora - Store front - Pet Stores Near Me - Aurora, Illinois

The store is extremely clean and the staff's phone is dedicated to helping pet owners!

LOVE supporting this local business. Love their mission for HEALTHY pets and how KIND and helpful their staff is every time I go in (seriously). I get my cat's nails cut here every few weeks because they offer such great service. They let me hold her while she gets them trimmed and it's a blessing! Truly a diamond in the rough. I much rather get cat food, dog treats, and pet tools here than Chewy or a big box store like Petsmart or Petco. SUPPORT THIS BUSINESS! We need more like them. read more

Cat owners here. I really like their cat groomer! Lots of healthy options for food, treats. Tons of toys!

I fell in love with this place when I first moved down the street 2years ago. The food quality and brands are great. They honor competition prices. Its a mom and pop store that is currently owned by the daughter. I am a pet groomer. I worked for a few months in the grooming department that is separate from the retail. I met so many wonderful people ( customers ) that would visit with their pets and would pick up treats and food from the store while their pets were being groomed. Unfortunately I was turned off on several occasions by the lack of respect and communication from the other employees. Mostly teenagers that would be on their phones, vaping, goofing off. I didn't understand the negativeness and all the horrible gossip that the owner allows teenage girls to run the front of the store. The groomers are hard working and are swamped with phone calls because the teenagers are to busy too take messages while they are always on their personal phones. Wonderful place to buy good food and get your pet well groomed. The lack of knowledge, work ethic and customer service of the front of the store is not managed by the owner regularly. Also, the hard working groomers are very UN appreciated and do not stay long. read more

I love this place! I went in looking for CBD for my arthritic dog, and my head was spinning with all the available options Healthy Pet Store carries. I wasn't sure which one to get or what dosage, and the woman who helped me was incredibly knowledgeable, walking me through all of my options to help me make the best decision for my dog. Aside from this, Healthy Pet Store is SO NICE! It's sort of a little hippie store for pets. Staff is friendly and there are so many great products. Highly recommend! read more

This pet store is well stocked with healthy food and treats and the staff is always helpful! Just last year I started taking our goldendoodle to be groomed by Elizabeth and its been a fantastic experience for us and for our pup!! I HIGHLY recommend that you check out this store and make an appointment with Elizabeth...you won't be disappointed!! read more

Katie was phenomenal! Our two dogs needed a bath and nail trims, a long time coming! We called in the morning and they were able to get us in the same day. When we arrived Katie was so sweet and playful with our pups, they immediately took to her. She asked us all about our dogs to make sure she was giving us the best service she could. Our one dog has extreme fear issues. She reassured us and listened to our concerns. Both dogs came out looking beautiful! They still were all over Katie giving her kisses which reassured me that they had a wonderful experience. The service was affordable and a great experience from beginning to end! read more

Less than impressed...won't reccomend. Took my 7 mth old Bernedoodle with me as an excuse to 1. Take him out of the house and 2. Go to this store for the first time. The employees: 1st impression: they seemed to think they were at a high end DMB concert. Couldn't tell one from the small population of shoppers. Flannels and ripped jeans...walking around high on something... Service: Horrible. Had to hunt an associate down despite encountering at least 3 of the non-friendly unhelpfuinput staff in the first 10 mins (seemed way overstaffed for such a dead store). Hardly anyone paid any attention to my pup (which prob cost more than their beaters driven to work). Even after spending over $30 on 2 bones and one bag of blue wilderness treats, had to beg the same girl who helped me, to give my puppy a courtesy treat after paying. Really?!! Come on HP, how do expect to stay in business?? It certainly not your selection, staff, or service. Kicker, she was helping me with product info and my puppy backed up and bumped into her and she said any loud, "oh my knee, ouch oh my gosh my knee"....then limped for rest of transaction...dont know what to say here.... Bummer overall. Won't be going back for sure. read more

The grooming department is the reason we will longer return to healthy pet. The women I spoke with was not only rude and argumentative over the phone but also lied to us about actions and complaints that never even occurred. The grooming department did many terrible half-ass jobs and our dog would return sometimes as if they never groomed him at all. I would have to check his nails if they were even trimmed and if his ears were even wiped cleaned - most of the time they never even touched them. We verbally complained to them twice after 4 years of going to healthy pet grooming and asked once if they could redo the groom as it was so bad we didn't think they even groomed him at all! They denied us a groom yet charged us $75. I would not recommend having your dog groomed here. read more

Sliced. Angry does not express my satisfaction with this place. My dog is an easy going Wheaton terrier. He has a bloody bottom, bloody paws and a slice on his stomach. He did have some mats on his stomach but no where else. No one mentioned all the cuts! He has felt terrible for a week now. Even his head had a weird hair cut that looks like my 6 yr old did it. I would not complain if I did not think that he was mistreated and injured. They should have told me how cut up he was! They did not want me to look in the door--now I know why! read more

Healthy Pet Store Aurora - Huge gash... - Pet Stores Near Me - Aurora, Illinois

Took my service dog to the groomers and snip my services dogs ears. Now has to wear a cone for a week. All service dogs please be carful with this store I recommend a different groomers. read more

Always get my pet toads crickets here. They seem healthier, more lively and always larger than going to the large chains. Pretty affordable too. The people working here are the best! Always helpful, always, knowledgeable and really friendly! They have helped me with anything from pets diet and health to even a good gift for my parents new puppy! I love frequenting here and always leave happy. read more

Took my dog to get groomed here and it was the first time mind you. First of all neither groomer was swearing a mask. So that was upsetting right Away. The girl that took my dog was not friendly at all and didn't have good customer service whatsoever. I explained to her about a couple issues that my dog is having and she just said ok.. then where she came out she was limping on her right hind leg where I had said that she is having issues with and hasn't for a week now... I am not particularly happy. Probably won't come back again for an actual groom. read more

We LOVE Healthy Pet! We shop there all the time for our dog and cat food, and the staff is very helpful and knowledgable. When we were first searching for food for our adopted pup, we were concerned about price, and they steered us to a locally made, grain free high quality dog food our doxie/chihuahua mix likes well enough. It was slightly more expensive than crappy Purina stuff, and had a loyalty program for every tenth bag free. Even our vet was super impressed with the quality of the food and asked us where we got it. They also helped us find cat food for our picky cat, who was prone to urinary tract infections, according to the shelter. He has not had one since coming to our home and eating the food (a mix of wet and dry) we got at Healthy Pet. It's a little more expensive than what I could buy at Walmart, but we're saving big money on vet bills. Other items -- basics like dishes and carriers -- are a little too pricey for this bargain hunter, but we couldn't resist the cute matching leashes and harnesses. It's not ideal to have to make an extra trip just for pet food, but it is SO worth it to shop here, especially for food. read more

Went to pick up dog food and did not see any precautions being taken for COVID, ie. disinfectant for carts, hand sanitizer, plastic shields at check out. I went in with a mask and neither employee was wearing a mask. I did ask if they were using masks in the store and was told "no". Suprised no precautions appeared to be taken by this store. read more

I love Healthy Pet and so happy this store is close to home. They have a vast selection of quality products. It's like the Whole Foods for pet needs. No garbage products here. It's in a league of it's own. If you have concerns about wanting your pet to eat a grain free diet, that uses quality ingredients, this is your place. I have been a customer here for the past couple of years. I wish I had discovered it sooner. Prices are competitive. The staff is very knowledgeable, helpful, nice and funny. They remember their customers and care. Any time I've had a question, they have had the answers to help. read more

I'm always happy with the care and service I get. I recently needed boots for my dog and they gave awesome assistance and had several brands to choose from. I love the groomers too. read more

At long last my search for a dog groomer has come to an end. I was referred to Healthy Pet and specifically Amber by my breeder for my two havanese. After a disappointing grooming experience at an 'award-winning' grooming salon I wondered if I'd find a groomer that was skilled enough to make my dogs resemble their breed and yet be customer-friendly. When I called for an appointment, scheduling couldn't have been easier. My first impression when I walked into Healthy Pet was that it was very clean, and the employees were very friendly as I was greeted and directed to the grooming area. Upon meeting Amber I immediately felt at ease and that she listened to my concerns. She asked me questions and made me feel that it was important to her to understand not just my grooming expectations but my dogs' personalities and any particular issues that she could help with. I told her that Ruby, my one-year-old, is nervous when it comes to being combed and having mats worked out. She told me that at their grooming salon they make sure to allow plenty of time for each appointment so they aren't rushed. She assured me that she'd take her time making Ruby and Theo comfortable, and in particular, help her with her fear of being combed. A few hours later she called to tell me they were ready to be picked up. They looked adorable, exactly what I was hoping for, and seemed very calm and happy. I am also satisfied with the cost, which to me, was fair, and equally important, the same as what I was told when I made the appointment. (This was not the case at the award-winning grooming salon which changed from what was quoted several times when picking my dogs up.) I am so glad to have found Amber and Healthy Pet and will certainly be back. The hour drive here is well worth the care and quality of service provided. read more

We've been going to Healthy Pet for 5+ years and have always loved the previous groomers, first Amber and then Elizabeth. The new groomer who claims to have 15 years of experience needs training in basic customer service and how to treat customers with respect. I was so uncomfortable, I couldn't go through with my dog's appointment. Sad to say, I've always loved this place, but, I will never be returning here. read more

This place has RAWZ Meal Free Dog Food, specifically their Dehydrated Chicken, Turkey & Chicken Recipe. That alone earns them 5-stars. Note: If you have a low/lowered vehicle pulling into their parking lot may cause you anxiety. read more

Took our three dogs in for nail trim and they refused to do it because they were closing in an hour. There were no customers in the store and it only takes 5 to 10 minutes to clip their nails. They did not bother telling us this when we called for hours and did not even apologize. Since they do not want our business we will go elsewhere for pet supplies. read more

I was very excited to bring my dog there to use their self wash station which I paid $10 for and unfortunately there was no soap in any of their containers which they're suppose to provide so my dog ended up with just a rinse and no soap which is pretty useless. Would not recommend someone to bring their dog there to bathe them since they're unreliable with having everything prepared in the room for their customers. My father also said he was there about a month ago and there was no soap then either :/ read more

Super bummed. I took my 2 dogs (8.5 and 4 months) to be groomed there after a recommendation from my neighbor. We were the first appointment of the day and when I went to drop off, one of my dogs was super scared and not wanting to go into the grooming area and ended up pooping on the floor. I felt pretty bad about it, until I noticed dried poop on the floor a little further over that must have been left from a previous dog. overall it was not very clean, and I left with a super uneasy feeling. 5 hours later I got a call that my dogs would be done in 15 minutes. I went back to pick up and was told that the dog who was scared would not let them trim his face and ears and had tried to bite at the clippers a few times. (This is out of character for him and he has been groomed regularly for 8.5 years, without a complaint) I went back to hold him and was appalled at how dirty the area was that they groom the dogs in. On the grooming table was the groomers Juul vape covered in hair. ( Do they really smoke/vape around the dogs?) After about 20 minutes of cutting with shears, as he was overly traumatized from the clippers he was not having it. I noticed one of his eyes had broken blood vessels and when I asked what happened I was told that he had been thrashing around? I decided to end the appointment and try and cut the rest of his face when I got back home. When I went to pay I was charged for 2 full haircuts, one was a puppy who barely got a haircut, and the older one they could not finish. Katie and Gisele were pleasant, but overall I felt that they were very inexperienced groomers and both of my dogs left with uneven haircuts. We definitely will not be going back and I will return to my previous groomer. It is not worth trying to save $5-10. read more

Had an unpleasant experience with one of the girls who works at the front counter. I was in the day before and explained to a different girl that my dog was having problems with the dog food that I purchased from them and that I had to take the dog to the vet and we determined it may be the dog food. She said no problem just bring the food back and will give you credit on a new bag. I explain to her I thought the bag could be more than half gone and asked her if I should weigh the bag to make sure it's over half full and she told me no worries will accept it either way. When I went into the store the same girl was there and I said hey I talked to you yesterday and I'm bringing back the dog food and incomes another girl Who will refer to as Karen to intervene and literally took the dog food and put it on a scale, Weighed it and told me in not so Pleasant terms that this couldn't be returned because it was less than half the amount that was in the bag. When I explained to her that I talked to this girl yesterday and she said that wouldn't be a problem she said that's not our policy and was extremely rude. The right thing to do would've been to honor what the girl had told me, but that wasn't going to happen. On top of it I bought a ton of food from this place which is not cheap at $75 a bag for 25 pounds. They've lost my business due to the The bleach blonde Karen that we works at the front desk! read more

My wife and I shop here for all of our pet care needs, and I'm very happy with Healthy Pet. We've always gotten good service; from a warm greeting at the door when we walk in all the way through to helping us find whatever we need and a pleasant thank you, come again. It's always a nice experience. The selection of all natrual pet foods here is nice, it's much wider in the all-natural department than most chain stores. With reasonable prices it makes a nice all around experience, even when pullingout your wallet to pay. I highly reccomend Healthy Pet! read more

Shopping here for over 10 years and nothing but excellent and helpful service. Best prices and incentive. The selections are wide range and the staff is knowledgeable of all the food items. This is very helpful when shopping for a pet with diet restrictions. Thank you Healthy Pet! read more

I took my two Persian cats in for the first time to Healthy Pet for grooming. Katie did an amazing job and took great care of them. The entire staff was very friendly. I will definitely be back with my two kitties, and I highly recommend them to anyone looking for grooming for their cats! read more

So disappointed, this was our first and last time visiting the groomers at this location. The young man that helped me with my dogs was nice. There was a woman working with him that was so mean. She didn't have a mask on and when we arrived to pick up our pets after 4 hours for just a bath and claw clipping. There was a small dog in the back whining and she kept yelling at it to SHUT UP! Our dogs got home and were very skittish. The thought of them being verbally abused and hopefully not physically abused makes me sick. NEVER AGAIN! read more

This is my very first review. And at first, I didn't even think to write it. But then, the more people saw what they did to my dog, I had to let you know NOT to trust them in grooming your pet. We took our Bichon here probably 8 months ago but wasn't happy with the cut so changed to another place. Since we just got a flyer in the mail for grooming services opening after the Covid-19 pandemic, I made an appointment because they are close to me so yes, I gave them another shot. It was a decision that I will regret now. I never knew that my dog could look this way. They shaved her ears so incredibly low that basically she has no ears! A dog with no ears? Yep! That's my Bichon now! My neighbors asked me if they switched my dog by accident! --- I feel so bad that I let these people do this to my dog. She was only matted a LITTLE bit on one ear. They did NOT call me to ask me if they could shave them down to nothing. I asked the girl why did she do that? and She said 'By Law'? What law?? Stay away. :( read more

Too my dog in for nail trim but they refused because they were too busy. There were no customers in the store and three girls at the counter doing nothing. Did not even apologize. All I heard was snickering. Will not go back there. read more

I rarely write reviews but this place deserved a 5 star review upon entering it. I was greeted by a worker who instantly gave my Shiba Inu some treats, then was guided to where the grooming section of the store was (it was my first time there) so I could get my pupper's nails trimmed. Kayla was super helpful and fast and finished within 5 mins and my pup wasn't scared or intimidated by her! Super clean and organized store and I love the staff there. We will give you guys another visit when my pupper's nails are super long again! read more

I've been a regular here for some time, and feel like I really owe this spot 5 stars. Since adding a revolving door of foster Bulldogs into our home, my stops here have quadrupled - and each time I pop in I am greeted with a smile, knowledgeable staff, and treats for our accompanying dogs. I think what I love most about this place is the independent feel - no silly polos, no corporate BS - just great selections at even better prices - I rarely shop anywhere else for my pet's loot. read more

We recently got a hedgehog as a pet, and imagine my surprise that workers at a seemingly normal pet store had a vast knowledge of my quilled friend! We bought our hedgie food and toys here, and the prices were very reasonable. Also they have the best price on crickets for our toad. We will definitely shop here for all of our pets' necessities! read more

Extensive selection of natural and organic pet foods and an extremely knowledgable staff to go along with it. Unfortunately the last bag of cat food I purchased was mostly dust on the inside ...I suppose I could have tried exchanging it for a new bag but that didn't occur to me at the time. read more

Fantastic selection and none of the absurb prices with the big box stores. The groomer Jaime is wonderful - she makes the experience perfect. read more

I'm so happy I found this place! Living in Yorkville, it's hard for me a pet store that sells the type of food my dogs eat and it's not that far as compared to other places. I buy them Canidae since I have a dog and puppy and this place has it and better yet - it was affordable. The store is kind of bland, but for the selection of quality pet food that provides it can be easily overlooked. I definitely recommend to anyone looking for a better place than Petsmart or Petco. read more

Groomers are not good! They scalped my poor pup and he looks awful. NEVER AGAIN! The store is stocked and employees knowledgable, but groomers are really really inept. It was just as expensive as Petco. Ugh!!!!! read more

Ok extra super awesome....I signed up for their pet rewards club thing so they had my email. The woman who helped me dropped me an email a few days later making sure that my dog was enjoying her new food and some extra tips on getting my dog used to her new food..Very nice! now that is service! read more